Credit Today
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Transcript of Credit Today
On-Site Credit Management
Betty Banks
DRIVING SALES
THROUGH CREDIT
Providing a unique service.
Enhanced revenue growth and opportunities from faster decision making and higher customer satisfaction.
Making Credit ApprovalOn-Site and Personal
Having a Credit Manager available at: ◦ New Locations
Open Houses Under Performing Locations
Ability to inform established customers their credit limit and increase credit limits to qualified existing customers quickly and efficiently.
Give terms to customers who buy X amount of dollars during vendor open houses.
Business Plan
Current technology permits corporate industries to work efficiently off-site.
Faster response time. A seamless, comprehensive view of the
customer’s credit worthiness via: Intellichief
dnbi (Duns and Bradstreet)Equifax
Using Technology to Increase Sales
Inform customer’s of their current credit limit. Most customers are not aware of their credit
limit.
Offer special financial terms during open house’s, targeting products of presenting vendors.
Improve the customers buying experience.
Target Campaigning to Credit Qualified Customer’s.
Organizational Structure: Enabling real-time collaboration. Being on-site as a Credit Manager Allowing Store Managers to foster personal
long-terms relationships without the stress of credit decisions.
Maximizing Effective Credit Management.
Personal on-site attention to our customers, and their needs, will bind long term commitment to our products and create repeat purchases over time.
Positive word of mouth is the strongest form of recommendation and promotes new and repeat business.
Improve the Customer Experience
Foster positive long-term customer relationships.
Enhance speed which is everything in today’s business world.
Face-to-face interactions will allow us to engage a personal aspect .
The goal will gain enhanced customer credibility and trust. Which in turn will gain greater sales, and long-term customer loyalty.
Customers are among the most valuable and fiercely challenged capital of any company. Their value is measured by how profitable and stable their relationships are with the company. On-site Credit Management will:
Assisting store managers with Corporate Credit Procedures such as:
◦ Procedures on accepting COD checks◦ How to properly fill out check request forms◦ Making sure credit or COD applications have all
the necessary information completed◦ Explain terms
New Managers
Have a Credit Manager On-Site:◦ Process all credit applications◦ Process credit limit increases◦ Give terms to X amount of dollars to customers
buying products from vendor open houses◦ Allowing special terms ◦ Giving customers information on how to order on-
line via e-commerce◦ Visiting customers in their environment
Summary