Credit Card Setup in AR Document 1357967
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PowerView is Off (0) Madhuri (Not Available) Contact Us Help In this Document Purpose Scope Details 1. Overview 2. Setup for Credit Card Payments a. Oracle Payments setup b. Define Remittance banks c. Define a Receipt class and associated Receipt Method d. Document Sequence e. Profile Options f. Customer Setup 3. How to create a Credit Card Payment 4. Setup for Credit Card Refunds a. Receivable Activity b. Lookup Code c. Receipt Class 5. How to Create a Credit Card Refund 6. Credit Card Chargebacks 7. Credit Card / Fund Transfer Errors 8. Credit Card Processing, Known Issues and Patches Still Have Questions? References APPLIES TO: Oracle Receivables Version 12.0.0 and later Information in this document applies to any platform. Checked for Relevance on 25July2013 PURPOSE Oracle Receivables (AR): Receipts Workbench Information Center > Note 1357967.1 This document provides an overview and setup requirements to use the Credit Card Feature in R12 Oracle Receivables. It includes information on how to use credit cards for payments, creating credit card refunds (Manually and Automatically via the Automated Receipt Handling for Credits), recording credit card chargebacks and correcting credit card errors. SCOPE Focus of this setup is Oracle Receivables Release 12. Although most of the content in this note is also applicable in Release 11.5, some features described are only available in Release 12. DETAILS 1. Overview Credit card payments are a mainstream form of payment, and Oracle Receivables supports using Credit Cards for payment of open debit items. When a credit card number is provided as payment, funds will be transferred by the credit card issuer to your bank account on behalf of the customer. The method of processing a credit card as a form of payment is similar to the process used for Automatic Receipts and Remittance. Document Details Type: Status: Last Major Update: Last Update: BULLETIN PUBLISHED 25Jul2013 13Sep2014 Related Products Oracle Receivables Information Centers Information Center: Overview of AutoInvoice in Oracle Receivables (AR) 11.5 and later [1137414.2] Information Center: Overview of the Transactions Workbench in Oracle Receivables (AR) 11.5 and later [1320546.2] Information Center: Overview of the Receipts Workbench in Oracle Receivables (AR) 11.5 and later [1362278.2] Information Center: Month End Processing in Oracle Receivables (AR) [1370198.2] Information Center: R12 Critical, Rollup and Recommended Patches for Oracle Receivables (AR) [1433375.2] Show More Document References Oracle iPayment White Paper [333676.1] How To Setup Document Sequences In Receivables [1086565.1] Credit Card Payments, Refunds and Chargebacks: Overview and Setup for Oracle Receivables Release 12 [1357967.1] Credit Card Payments, Refunds and Chargebacks: Known Issues and Patches [1368658.1] Credit Card Setup for Oracle Receivables Release 11.5 [224158.1] Show More Recently Viewed Credit Card Payments, Refunds and Chargebacks: Overview and Setup for Oracle Receivables Release 12 (Doc ID 1357967.1) To Bottom Credit Card Payments, Refunds and Chargebacks: Overview and Setup for Oracle Receivables Release 12 [1357967.1] R12: IBY: Understanding What the Oracle EBS "Payments" (IBY) module Is, and What It Does [1391460.1] How Does one Freeze the Dashboard Service Requests Patches & Updates Knowledge 1357967.1 Give Feedback... You have been directed to this document based on an ID match. Alternatively, click here to search on this phrase. Hide
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Credit Card setup in AR Document
Transcript of Credit Card Setup in AR Document 1357967
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PowerViewisOff (0)Madhuri(NotAvailable) ContactUs Help
InthisDocument
PurposeScopeDetails 1.Overview 2.SetupforCreditCardPayments a.OraclePaymentssetup b.DefineRemittancebanks c.DefineaReceiptclassandassociatedReceiptMethod d.DocumentSequence e.ProfileOptions f.CustomerSetup 3.HowtocreateaCreditCardPayment 4.SetupforCreditCardRefunds a.ReceivableActivity b.LookupCode c.ReceiptClass 5.HowtoCreateaCreditCardRefund 6.CreditCardChargebacks 7.CreditCard/FundTransferErrors 8.CreditCardProcessing,KnownIssuesandPatches StillHaveQuestions?References
APPLIESTO:
OracleReceivablesVersion12.0.0andlaterInformationinthisdocumentappliestoanyplatform.CheckedforRelevanceon25July2013
PURPOSE
OracleReceivables(AR):ReceiptsWorkbenchInformationCenter>Note1357967.1
ThisdocumentprovidesanoverviewandsetuprequirementstousetheCreditCardFeatureinR12OracleReceivables.Itincludesinformationonhowtousecreditcardsforpayments,creatingcreditcardrefunds(ManuallyandAutomaticallyviatheAutomatedReceiptHandlingforCredits),recordingcreditcardchargebacksandcorrectingcreditcarderrors.
SCOPE
FocusofthissetupisOracleReceivablesRelease12.AlthoughmostofthecontentinthisnoteisalsoapplicableinRelease11.5,somefeaturesdescribedareonlyavailableinRelease12.
DETAILS
1.Overview
Creditcardpaymentsareamainstreamformofpayment,andOracleReceivablessupportsusingCreditCardsforpaymentofopendebititems.Whenacreditcardnumberisprovidedaspayment,fundswillbetransferredbythecreditcardissuertoyourbankaccountonbehalfofthecustomer.
ThemethodofprocessingacreditcardasaformofpaymentissimilartotheprocessusedforAutomaticReceiptsandRemittance.
DocumentDetails
Type:Status:LastMajorUpdate:LastUpdate:
BULLETINPUBLISHED25Jul201313Sep2014
RelatedProducts
OracleReceivables
InformationCenters
InformationCenter:OverviewofAutoInvoiceinOracleReceivables(AR)11.5andlater[1137414.2]
InformationCenter:OverviewoftheTransactionsWorkbenchinOracleReceivables(AR)11.5andlater[1320546.2]
InformationCenter:OverviewoftheReceiptsWorkbenchinOracleReceivables(AR)11.5andlater[1362278.2]
InformationCenter:MonthEndProcessinginOracleReceivables(AR)[1370198.2]
InformationCenter:R12Critical,RollupandRecommendedPatchesforOracleReceivables(AR)[1433375.2]
ShowMore
DocumentReferences
OracleiPaymentWhitePaper[333676.1]
HowToSetupDocumentSequencesInReceivables[1086565.1]
CreditCardPayments,RefundsandChargebacks:OverviewandSetupforOracleReceivablesRelease12[1357967.1]
CreditCardPayments,RefundsandChargebacks:KnownIssuesandPatches[1368658.1]
CreditCardSetupforOracleReceivablesRelease11.5[224158.1]
ShowMore
RecentlyViewed
CreditCardPayments,RefundsandChargebacks:OverviewandSetupforOracleReceivablesRelease12(DocID1357967.1) ToBottom
CreditCardPayments,RefundsandChargebacks:OverviewandSetupforOracleReceivablesRelease12[1357967.1]R12:IBY:UnderstandingWhattheOracleEBS"Payments"(IBY)moduleIs,andWhatItDoes[1391460.1]HowDoesoneFreezethe
Dashboard ServiceRequests Patches&UpdatesKnowledge 1357967.1
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Remittance.
TheAutomaticReceiptscreatesabatchofreceiptsassociatedtocreditcardpayments.UponApproval,thesereceiptsareauthorizedandthepaymentamountisreservedfromyourcustomer'scardholderaccountandthetransactionismarkedasclosed.DuringAutomaticRemittance,programintegrateswithOraclePaymentstocapturethepaymentfromthecustomer'sbankaccountandtransfersittoyoursonthereceiptmaturitydate.OraclePaymentshandlesthefundssettlementprocessingaspartofthefundscaptureprocessrequestthatReceivablesinitiates.
Followingillustratestheprocessflow:
Occasionally,therewillbecaseswhereinthecreditcardpaymentyoureceivedhastobereturned.OracleReceivablessupportsthefollowing:
CreditCardRefunds:Thecustomerhascontactedyoudirectlyandrequestedforreturnofcreditcardpaymentfunds.
CreditCardChargebacks:ThecustomercontactedtheCreditCardissuerandrequestedforreturnofcreditcardpaymentfunds.TheCreditCardissuer,deductstheamountfromyourbankaccount,givesitbacktothecustomerasarefund,thentheCreditCardIssuernotifiesyouthatacreditchargebackhasoccurred.
These2methodsaredescribedinmoredetailbelow.
2.SetupforCreditCardPayments
a.OraclePaymentssetup
TheOracleReceivablescreditcardfeatureistightlyintegratedwithOraclePayments.WhenprocessingaReceiptusingaReceiptmethodwithPaymentMethod=CreditCard,OraclePaymentswillbeinvoked.YouneedtoperformtheminimumsetuprequirementsforOraclePaymentstobeused.
PleasereviewNote553614.1,OraclePaymentsMinimum/DummySetupForCreditCard/PurchaseCardFundsCaptureProcessing
CurrentlythereisnofunctionalitywithinOracleReceivablestosupportanAuthorizationprocessotherthanOraclePayments.
b.DefineRemittancebanks
HowDoesoneFreezethePricesoitisNotChangedExcepttoAddaDeliveryCharge?[555790.1]ReservedQuantityonReservationsforOPMBatchesHaveBeenSettoZerobySalesOrder/InventoryDatafixScripti2471362.sql[1643767.1]MultipleOrganizations&MultipleOrganizationAccessControl(MOAC)forOPMFinancials[1535326.1]
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b.DefineRemittancebanks
Aremittancebankisthebanktowhichyourcustomerswillremittheirpaymentsto.Thisisyourcompany'sbank.InRelease12,whenyoucreateabankusingthenavigationpathbelow,youarecreatingan"Internal"Bank.
Responsibility:ReceivablesManagerNavigation:Setup>Receipts>Banks
c.DefineaReceiptclassandassociatedReceiptMethod
DefinetheclassandtheassociatemethodwhichyouwilluseinyourtransactionstoindicatethatdebititemwillbepaidviaCreditCard.
Responsibility:ReceivablesManagerNavigation:Setup>Receipts>ReceiptClasses
YoucanalsodefinehowtohandleFundTransfererrors.
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YouneedtoassociatetheRemittanceBankAccountyoucreatedinstepb,totheReceiptMethod:
d.DocumentSequence
SincetheprocessingofCreditCardpaymentsisgoingtobehandledlikeAutomaticReceipts,youneedtosetuptheDocumentSequencethatOracleReceivableswillusewhenitprocessesthecreditcard"receipts.
Thereare3stepsinsettingupthedocumentsequenceforOracleReceivablestouseforCreditCardpayments.
1)CreatetheSequence
Responsibility:SystemAdministratorNavigation:Application>SequentialNumbering>Define
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2)ReviewtheCategory
Responsibility:SystemAdministratorNavigation:Application>SequentialNumbering>Categories
WhenyoucreatedtheReceiptMethodinstepcabove,OracleReceivablesautomaticallycreatedaDocumentCategorywiththesamename
3)AssigntheSequencetotheCategory
Responsibility:SystemAdministratorNavigation:Application>SequentialNumbering>Assign
ThefollowingshowstheDocumenttab,withonerowdefinedasMethod=AutomaticandtheotherManual
ThefollowingshowstheAssignmenttabforeachoftherowshighlightedintheDocumenttab:
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PleasereviewNote1086565.1,HowToSetupDocumentSequencesInReceivablesforadditionaldetailsonunderstandingtheoptionsandsettingupdocumentsequences.
e.ProfileOptions
Responsibility:SystemAdministratorNavigation:Profile>System
QueryforProfileOptionName=SequentialNumbering
SincetheprocessingforCreditcardpaymentsishandledlikeAutomaticReceipts,theprocesswillautocreatereceiptsandthenumberingusedwillrequireDocumentSequences,whichinturnrequiresyoutoenableSequentialNumbering.
AlsoprovidevaluesfortheProfileOptions:
ICX:OraclePaymentServerURLIBY:ECAPPURL(SeetheChapteronProfileOptionsintheOraclePaymentsImplementationGuide)
Thevalueoftheaboveprofilesshouldmatch,andshouldhavetheformat:http://hostname.domain.com:portnumber/servlet/ecapp
Foradditionalinformation,reviewNote333676.1,OracleiPaymentWhitePaper
f.CustomerSetup
Responsibility:ReceivablesManagerNavigation:Customers>Customers
QueryupthecustomerwhowillusetheCreditCardaspayment,andassociatetheReceiptMethodandCreditCardNumberinthePaymentDetailstabattheAccountand/orSiteLevel
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IfyouneedsetupinformationforOracleReceivablesRelease11.5,pleasereviewNote224158.1,CreditCardSetupTalkPaper
3.HowtocreateaCreditCardPayment
Onceyouhavecompletedthesetuprequirementslistedabove,youcancreatecreditcardpaymentsbyassociatingaCreditCardReceiptandPaymentMethodtotheInvoice.
MakesureyouclickonSelectInstrumentbuttontoassociateaspecificCreditCard
Later,whenyouruntheAutomaticReceiptsprocess,allinvoicesassociatedtothePaymentMethodyouchoosewillbeprocessed.
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4.SetupforCreditCardRefunds
a.ReceivableActivity
ToproperlyhandletheaccountinginvolvedforaCreditCardRefund,youneedtocreateaReceivableActivitywiththeCreditCardRefundActivitytype.
Responsibility:ReceivablesManagerNavigation:Setup>Receipts>ReceivableActivities
InActivityGLAccount,entertheRefundClearingGLaccountyouwouldlikeCreditCardRefundstouse.
b.LookupCode
Tocapturethereasonyouarerefundingacreditcardpayment,defineCreditCardRefundreversalreasonlookups(Thisstepisoptional).
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c.ReceiptClass
Thetransactionyouarerefundingapaymentfor,shouldhaveapaymentmethodthatisassociatedtoareceiptclassthathas:
RemittanceMethod=Standard,andRequireConfirmation=No
SeetheReceiptclasssetupinstep2.c.above.
5.HowtoCreateaCreditCardRefund
ThefollowinggraphicillustratestheCreditCardRefundprocess.
Note:YoucanonlycreateacreditcardrefundagainstareceiptthatwaspaidviaCreditCard.Iftheoriginalreceiptwaspaidviaanothermethod,forexample:DirectDebitorCashorCheck,OracleReceivableswillnotallowyoutoissueaCreditCardRefund.
1. Findtheoriginalcreditcardpayment.a. Querythereceipt.b. Thereceipt'sstatemustbeREMITTED,otherwiseyouwillgetanerrorwhenyouattempttocreateaRefund.
2. Selecttheapplicationsbutton.BeforeyoucancreateaRefund,thereceiptneedatohaveanUnappliedbalance.a. Unapplythereceiptfromtheinvoicestoberefunded.Alternatively,youcanApplytheReceipttoanOnaccount
creditmemo.Theneteffectistomakethereceipthaveanunappliedbalance.b. Oncethereceipthasanunappliedbalance,createanewrowintheApplicationsformandApplytoaReceivable
ActivitywithType=CreditCardRefund.Inoursamplesetupinstep4.aabove,thiswouldbeCCRefund
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ActivitywithType=CreditCardRefund.Inoursamplesetupinstep4.aabove,thiswouldbeCCRefundc. TherefundamountwilldefaulttotheUnappliedbalanceofthereceipt.Youcanchangetheamountifnecessary.d. Saveyourchanges,thiscreatesacreditcardrefundnegativemiscellaneousreceipt.e. Thereferencetypeandreferencenumberintheapplicationlinereferstotheautomaticallygeneratednegative
miscellaneousreceipttherefundreceipt.3. Querythenegativemiscellaneousreceiptcreated,thisistherefundreceipt.Itwillhavestatus=CONFIRMEDandwill
containaReferenceType=ReceiptandaReferenceNumber=originalcreditcardpaymenttheremittancetabswillbeenabledforthecreditcardrefundreceipt.
4. Oncetherefundreceipthasbeencreateditmustberemittedinordertotransferfundsfromyouraccounttothecustomerscreditcardaccount.
a. Whenremittinganycreditcardtransaction,alwaysentertheReceiptClassandPaymentMethod.ThisinformationletsReceivablesknowitisacreditcardrelatedtransactionandtocalliPayment.
b. TheapprovalstepsendsasignaltoiPayment,whichinitiatesthetransferoffunds.c. Reviewtheoutputoftheremittanceprocess.Oncetherefundreceipthasbeensuccessfullyremitted,the
statusofthenegativemiscellaneousreceiptbecomesREMITTEDandthefundsaretransferredbacktoyourcustomer'saccount.
YoucanalsocreateCreditCardRefundsautomaticallyviatheAutomatedReceiptHandlingforCreditsfeature.Formoreinformationonthisfeature,pleasereviewNote283125.1,AutomatedReceipthandlingForCredits:OverviewandSetup
6.CreditCardChargebacks
Acreditcardchargebackoccurswheninsteadofcontactingyouforarefun,thecustomercontactedtheiCreditCardIssuerinstead.TheCreditCardissuerprocessestherefundonyourbehalftakingthemoneyfromyouraccountandmovingitbacktothecustomer'saccount.Afterthisisdone,theCreditCardissueradvisesyouthatacreditcardchargebackwasissued.FollowingarethestepstorecorditwithinOracleReceivables
Responsibility:ReceivablesManagerNavigation:Setup>Receipts>ReceivableActivities
CheckthatyouhavedefinedatleastoneactivitywithType=CreditCardChargeback
Responsibility:ReceivablesManagerNavigation:Receipts>Receipts
1. Querythecreditcardreceiptthatthechargebackwasrequestedfor,checkthattheState=Remitted(OtherwiseyoucannotcreateaCreditCardChargeback)
2. ClickontheApplybuttontonavigatetotheApplicationsform3. FindtheInvoicethatwasrefundedandunchecktheApplycheckbox4. Createanewapplicationline.InApplyTo,choosetheReceivableActivityyoudefinedwithtype=CreditCardChargeback.
Thisautomaticallygeneratesanegativemiscellaneousreceipt(similartoCreditCardRefunds)
Notes:
Thecreditcardissuerhasalreadydeductedyourbankaccountforthechargebackamount.EvenifthenegativemiscellaneousreceiptstatusiscreatedwithastatusofConfirmed(basedontheoriginalreceiptclass),themoneyhasalreadybeenremittedbacktothecustomer.Whenthisnegativemiscellaneousreceiptisincludedinaremittancebatch,ReceivableswillchangethereceiptstatustoRemitted,butwillnotperformanyotheractiononthisreceipt.
7.CreditCard/FundTransferErrors
Whileprocessingcreditcardpayments,itiscommontoencounterissuesintheintegrationwithPaymentsduringtheauthorization/captureoffunds.ToquicklyviewerrorsandmakemanualcorrectionsyoucanusetheCorrectFundsTransferErrorsform.Formoredetailsonthisformpleasereview:Note401337.1,CorrectCreditCardErrorsorCorrectFundsTransferErrorsForm:Overview,Usage,KnownIssuesandPatches
8.CreditCardProcessing,KnownIssuesandPatches
Note1368658.1,CreditCardPayments,RefundsandChargebacks:KnownIssuesandPatches
StillHaveQuestions?
TodiscussthisinformationfurtherwithOracleexpertsandindustrypeers,weencourageyoutoreview,joinorstartadiscussionintheMyOracleSupportReceivablesCommunity.
Toprovidefeedbackonthisnote,clickontheRatethisdocumentlink.
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REFERENCES
NOTE:333676.1OracleiPaymentWhitePaperNOTE:1086565.1HowToSetupDocumentSequencesInReceivablesNOTE:1357967.1CreditCardPayments,RefundsandChargebacks:OverviewandSetupforOracleReceivablesRelease12NOTE:1362278.1InformationCenter:OverviewoftheReceiptsWorkbenchinOracleReceivables(AR)11.5andlaterNOTE:1368658.1CreditCardPayments,RefundsandChargebacks:KnownIssuesandPatchesNOTE:224158.1CreditCardSetupforOracleReceivablesRelease11.5NOTE:283125.1AutomatedReceipthandlingForCredits:OverviewandSetup
NOTE:401337.1CorrectCreditCardErrorsorCorrectFundsTransferErrorsForm:Overview,Usage,KnownIssuesandPatchesNOTE:553614.1OraclePaymentsMinimum/DummySetupForCreditCard/PurchaseCardFundsCaptureProcessing
RelatedProducts
OracleEBusinessSuite>FinancialManagement>CredittoCash>OracleReceivables>ReceiptsRelated>CreditCardProcessing
KeywordsCARDS CHARGEBACK CREDITCARDPAYMENT CREDITCARDPROCESSING CREDITCARDREFUND CREDITCARDS PAYMENT PAYMENTMETHOD RECEIPTMETHOD RECEIVABLES
CREDITCARDCHARGEBACK REFUND SETUP
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