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Creative Problem Solving & Decision
Making
How can we develop an accurate accounting and mapping of inactive accounts?
Approaches to Solve the Problem
Our Symbol & Battle cry
Defining Problem in Solvable Way
Why Why
Pareto chart
What What Major Effect
S.C.A.M.P.E.R
Opportunity Thinking
Solution Idea Weighted
Chosen Solution
Action Planning
P
CA
E
How can we develop an accurate accounting and mapping of In-active
accounts?
Defining Problem in Solvable WayP
Accounting and Mapping of In-active Accounts
Before
After
Pareto ChartAKey in the titles in order from highest response to lowest
response.
Totals Go Here- Order from Most to Least
Percent of Total Displays Here
No. of Concessionaires not updated
Old Procedure/System
No Accountable Personnel
Back out
Lack of Monitoring
Double Entry
Lusot
S.C.A.M.P.E.RC• Substitute satellite map to old Base MapSubstitute
• Manpower of all division concernCombine
Adapt
• Process Updating of DataModify
• New SoftwarePut In
• Double EntryEliminate
• Penalty to CondoningReverse
Opportunity ThinkingCObvious
• Some In active accounts cannot be located
• No defined procedure
• Accounting and mapping not updated
Opposite
• Proper Accounting of In active Accounts
• Defined Procedure can be Followed
• Updated Accounts and Maps
Opportunity
• Conduct ocular Inspection and Survey
• Prepare Procedure
• Updating of Data base Account Deploy man Power to indentify actual existing Accounts whether active or In Active
Solution Idea Weighted
Prime Causes
Solution ideas Practical & Realistic
Cost Effectiveness
Serve the Customer’s
best Interest
Preserve the non negotiable
policies
Practiced by other
Organizations Totals Weighted
total
Weight 0.2 0.3 0.2 0.2 0.1 1 2.00
1 Satellite map 10.00 7.00 10.00 10.00 10.00 47 9.10
2 Combine Manpower 10.00 10.00 10.00 10.00 10.00 50 10.00
3 Adapt PDR program & eBACs 10.00 10.00 10.00 10.00 10.00 50 10.00
4 Put in new software 10.00 7.00 10.00 10.00 10.00 47 9.10
5 Eliminate double entry 10.00 10.00 10.00 10.00 10.00 50 10.00
6 Reverse penalty to
condonation 10.00 8.00 10.00 10.00 10.00 48 9.40
7
Conduct ocular inspection/survey 10.00 10.00 10.00 10.00 10.00 50 10.00
8 Prepare detailed procedure
for the Updating Process 10.00 10.00 10.00 10.00 10.00 50 10.00
9 Up-date data base accounts 10.00 10.00 10.00 10.00 10.00 50 10.00
C
Chosen SolutionE
Eliminate Double Entry
Conduct Ocular Inspection/Survey
Prepare Detailed Procedure for the Updating Process
Action PlanningEAction Steps Date
Resources Required
PiCExpected Outcome
Notify 3 times thru registered
mail those accounts no longer exist
and recommend for write-off
and permanently deleted from the database.
Postal Service, Computer,
Printer, ManpowerP180K
Commercial Division
Decrease account
receivables and written-off old accounts
Updating of verified and corrected inactive
accounts in the GIS program &
eBACs
Software, Encoder,
Computer, Printer P100K
Engineering Division
Updated Data of Inactive Accounts