Creating Traction with Your Team The Level 10 Pulse Meetings · Creating Traction with Your Team...
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COPYRIGHT 2019 UNCHARTED VETERINARY CONFERENCE | NOT TO BE REPLICATED WITHOUT AUTHORIZATION 25 Creating Traction with Your Team – The Level 10 Pulse Meetings TOOL KIT • Level 10 meeting outline • 3 Steps to solving Issues • 3 Steps to define a process • Checklist: The followed by all • Dashboards that work for com- munication of team caring • Samples: Common issues • Samples process challenges KEY POINTS • Determining an effective management dashboard • Identifying and acting on delegation opportunities • Communicating and setting team objectives • Defining and simplifying processes • Setting realistic goals TASK DURING WORKSHOP • How would you use the Level 10 meeting in your hospital? • Name the 3 steps of Issue solving? – ID one issue to resolve in 2nd quarter of 2019 with your leadership team. • Apply 3 steps of process documentation to a current challenging clinical process with your leadership team. – What did you discover? – How will you document, test, train a new procedure? • How does your dashboard communicate care to your team? OBJECTIVES The receptionist says they are short-handed. The technicians report that they do not get to do enough hands-on care. The doctor’s say they want to work flextime or no evenings. You say – I just want them to work together and get the job done. This workshop will focus on steps to capture team focus, loyalty and trust plus WOW the clients – Every Patient, Every Record, Every Time. This will be an interactive workshop for Veterinary Practice Owners, Veterinarians and Practice Managers in training for management. The review will cover the foundation for building a leadership team and the planning and tools needed to gain direction, focus and change in a growing veterinary business • Traction, by Gino Wickman • Get A Grip, by Gino Wickman, and Mike Paton BOOKS FOR REVIEW: Mary Ann Vande Linde
Transcript of Creating Traction with Your Team The Level 10 Pulse Meetings · Creating Traction with Your Team...
COPYRIGHT 2019 UNCHARTED VETERINARY CONFERENCE | NOT TO BE REPLICATED WITHOUT AUTHORIZATION 25
Creating Traction with Your Team – The Level 10 Pulse Meetings
TOOL KIT• Level 10 meeting outline• 3 Steps to solving Issues• 3 Steps to define a process• Checklist: The followed by all• Dashboards that work for com-
munication of team caring• Samples: Common issues• Samples process challenges
KEY POINTS• Determining an effective
management dashboard• Identifying and acting on
delegation opportunities• Communicating and setting
team objectives• Defining and simplifying
processes• Setting realistic goals
TASK DURING WORKSHOP
• How would you use the Level 10 meeting in your hospital?
• Name the 3 steps of Issue solving?
– ID one issue to resolve in 2nd quarter of 2019 with your leadership team.
• Apply 3 steps of process documentation to a current challenging clinical process with your leadership team.
– What did you discover?
– How will you document, test, train a new procedure?
• How does your dashboard communicate care to your team?
OBJECTIVES The receptionist says they are short-handed. The technicians report that they do not get to doenough hands-on care. The doctor’s say they want to work flextime or no evenings. You say – Ijust want them to work together and get the job done. This workshop will focus on steps to capture team focus, loyalty and trust plus WOW the clients – Every Patient, Every Record, Every Time.This will be an interactive workshop for Veterinary Practice Owners, Veterinarians and Practice Managers in training for management. The review will cover the foundation for building a leadership team and the planning and tools needed to gain direction, focus and change in a growing veterinary business
• Traction, by Gino Wickman• Get A Grip, by Gino Wickman,
and Mike Paton
BOOKS FOR REVIEW:
Mary Ann Vande Linde
