CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK...
Transcript of CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK...
![Page 1: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/1.jpg)
of
CREATING PERFECT EXPERIENCES
Raghav Sahgal President, NICE APAC
![Page 2: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/2.jpg)
PERFECTING CUSTOMER
EXPERIENCE
FIGHTING FINANCIAL
CRIME
THE NICE OFFERING
FIGHTING FINANCIAL
CRIME
![Page 3: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/3.jpg)
SOCIAL MEDIA
MOBILE APPS
WEBSITE CHAT
IVR SELF SERVICE
CALL CENTER BRICK &
MORTAR
![Page 4: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/4.jpg)
SOCIAL MEDIA
MOBILE APPS
WEBSITE CHAT
IVR SELF SERVICE
CALL CENTER BRICK &
MORTAR
![Page 5: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/5.jpg)
SOCIAL MEDIA
MOBILE APPS
WEBSITE CHAT
IVR SELF SERVICE
CALL CENTER BRICK &
MORTAR
![Page 6: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/6.jpg)
6
![Page 7: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/7.jpg)
7
#XoT
![Page 8: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/8.jpg)
The customers have a lot of knowledge
Customers have changed and expect the companies to do the same
BIG DATA can negatively impacts the experience
![Page 9: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/9.jpg)
Increasing Compliance
OMNI Channel
Reducing the cost to serve
![Page 10: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/10.jpg)
EMPOWERED CUSTOMERS expect service on their own terms
Xompliance Expect a seamless and consistent experience across all channels
Huge amounts of data collected across all channels
![Page 11: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/11.jpg)
KNOW YOUR CUSTOMER
OPTIMIZE CUSTOMER JOURNEY
ACT IN REAL-TIME
Know what customers want and need and what should
be done about it
Reduce customer effort by optimizing the end-to-end
journey
Provide an immediate & personal solution
![Page 12: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/12.jpg)
12
Ada
ptiv
e W
FO –
O
pera
tiona
l Effi
cien
cy
VOICE BIOMETRCIS
WORKFORCE MANAGEMENT
PERFORMANCE MANAGEMENT
MANAGED ANALYTICS ROBOTICS BACK OFFICE
The NICE Portfolio – Helping Create Perfect Experiences
Capturing Experiences ENGAGE - Multi Channel
Empl
oyee
Eng
agem
ent
Customer Experience JOURNEY ENABLED SOLUTIONS AND VOC
![Page 13: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/13.jpg)
ECOSYSTEMS OF PARTNERS
FIGHTING FINANCIAL
CRIME
THE NICE GTM
BUSINESS SOLUTIONS
![Page 14: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/14.jpg)
14
4 STRATEGIC DRIVRES
ENTERPRISE SOFTWARE COMPANY
PORTFOLIO
CLOUD
ANALYTICS
![Page 15: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/15.jpg)
15
ENTERPRISE SOFTWARE COMPANY
PORTFOLIO
CLOUD
ANALYTICS
an ENTERPRISE ANALYTICS PORTFOLIO CLOUD COMPANY
NICE:
![Page 16: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/16.jpg)
>150
Countries
> 35
Local Offices
~860 R&D
Professionals
~25,000 Customers
> 85% Fortune 100 Customers
1986 Founded
~3,500 Employees
$927M 2015 Non-GAAP
Revenues
ENTERPRISE SOFTWARE COMPANY
![Page 17: CREATING PERFECT EXPERIENCES · MANAGEMENT PERFORMANCE MANAGEMENT MANAGED ANALYTICS ROBOTICS BACK OFFICE The NICE Portfolio – Helping Create Perfect Experiences Capturing Experiences](https://reader034.fdocuments.us/reader034/viewer/2022050310/5f71c24b384e924dba153948/html5/thumbnails/17.jpg)
of
THANK YOU