Creating Amazing Customer Experience at Scale with AppDynamics · Transaction Automates Discovery...
Transcript of Creating Amazing Customer Experience at Scale with AppDynamics · Transaction Automates Discovery...
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Indika In Amullah
Creating Amazing Customer Experience at Scale with AppDynamics
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Application Loyalty is the
New Brand Loyalty
How does your app stack up against
the new user expectation bar?
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Network
But as The Customer Experience Simplifies… Application Complexity is Exploding
Public Cloud
Private Cloud
Network
More Distributed Faster Cycles1 More Dependencies2 3
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But as The Customer Experience Simplifies… Application Complexity is Exploding
More Distributed Faster Cycles1 More Dependencies2 3
AWSCloud
PrivateCloud
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Public Cloud
Private Cloud
Network
How Do You Follow The Customer?
Login
Process
payment
Search
Withdraw
funds
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Traditional Siloed Tools Solve Siloed Problems
Public Cloud
Private Cloud
Network
WebSphere
Infrastructure
Cloud
Mobile
TRADITIONALSILOED MONITORING
Application
Database
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Public Cloud
Private Cloud
Enterprise iQEnterprise iQ
Map iQ
Baseline iQ
Diagnostic iQ
Baseline iQ
Diagnostic iQ
Business iQBusiness IQ
Network
Live Customer Journeys for Every Business Transaction
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Public Cloud
Private Cloud
10
Every User, Every Transaction
Automates Discovery and correlation
Dynamically Updated
Network
“Without AppDynamics… it would be like driving a car at 100 miles
per hour with your eyes closed. You can’t afford not having the
visibility that AppDynamics provides…”
Public Cloud
Private Cloud
Network
Enterprise iQEnterprise iQ
Map iQ
Baseline iQ
Diagnostic iQ
Baseline iQ
Diagnostic iQ
Business iQBusiness IQ
Live Customer Journeys for Every Business Transaction
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Public Cloud
Private Cloud
Enterprise iQEnterprise iQ
Map iQ
Baseline iQ
Diagnostic iQDiagnostic iQ
Business iQBusiness IQ
Map iQ
Detection of Issues Before Customers Notice
Automatic Baselines for Every Metric
Machine LearningAnomaly Detection
Prevent ITAlert Storms
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Public Cloud
Private Cloud
“AppDynamics replaced 5 tools we once used to try to troubleshoot application problems. Today, everyone goes to AppDynamics to quickly determine the root of the issue.”
Enterprise iQEnterprise iQ
Map iQ
Baseline iQ
Diagnostic iQ
Business iQBusiness IQ
Map iQ
Baseline iQ
3-CLICKS to ROOT-CAUSEDown to the line-of-code
Immediate and Automated Code Level Diagnostics
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Customer Experiences at Managed at ScaleMove Fast, Follow Everything & Focus on What Matters Most
Enterprise iQ
Map iQ
Baseline iQ
Diagnostic iQ
Business iQBusiness IQ
Map iQ
Baseline iQ
Diagnostic iQ
Deploy at Scale Manage at Scale Visualize at Scale “We’re very comfortable with AppDynamics. We were able to deploy the agent to thousands of application instances with no impact or risk to our production environment.”
10s
100s
1,000s
10,000s
A P P L I C A T I O N C O M P O N E N T S
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Understand What Normal Looks LikeEase of Use
Be Alerted When It’s NotReal Time Performance IntelligenceMove Fast, Follow Everything & Focus on What Matters Most
Enterprise iQ
Baseline iQ
Diagnostic iQ
Business iQ
Map iQ
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Mike Smith
Platinum customer
London
TravelAirways API
Total cost $1,800
Automatically collectedReady for real-time
insightsFully
correlated
</> What is happening
with the business.
Validation of
business health.
Why it’s
happening.
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Know the business impact on slow performance
* Screenshot from US e-Commerce AppDynamics Customer
Application
Revenue
$11,987 per min
$64,499 per min
100 ms
10.1 s
Application
Errors
Application
Response time
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Know who got impacted
Every failed transaction
Each transactions value
Win-back customer name
ADD FILTERS: Application, Errors, Checkout Transaction
and perhaps we can plan some win-back actions to those who got impacted
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Real time business metrics from application insights
“What was the total value of all failed
Checkouts in the last 24 hours?”$2,491
“Which device generates most revenue?” iOS iPhone
“What is the average trade value today?” $42,910
“How many new member signups were
there this quarter?”24,776
New user signups
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Auto-Discover and Map
No manual configuration
Baseline Every Metric
Proactive with low MTTR problem
All transaction
Scale
Unified Platform
One Consistent UI
Real-time context
Move FastFocus on What
Matters MostFollow Everything
Map iQ Baseline iQ Diagnostic iQ Enterprise iQ Business iQ
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Gartner APM dimensions
End user experience
monitoring
Application topology
discovery & visualization
User-defined transaction
profiling
Application component
deep dive
IT operations analytics
APM Magic Quadrant
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AppDynamics Architecture
Browser / Mobile
Java, .Net, php,
node.js, C++
OS
Database
One-Way HTTP/S
One-Way HTTP/S
One-Way HTTP/S
Remote JDBC
TRANSACTION FLOW
MAPS
WORKFLOW REPORTS
CUSTOM DASHBAORDS
Auto-discover
and map
Self-Learn
& Baseline
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AppDynamics Business Value
OPERATIONS DEVELOPMENT BUSINESS
Application Health
Mean-Time-To-Repair
(MTTR)
Application Dependency
Reduce time to solve
problems
Simulation and
Prediction
Capacity prediction
Product Quality
Robustness of code
Prevent lost of revenue
Maintaining your
Brand name
Customer Satisfaction
Additional insights for
business
Speed QualitySimplific
ation
Cost
Loyalty
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AppDynamics in Cisco IT
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Geo based performance view
BRKCOC-2014 26
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Browser Snapshots
BRKCOC-2014 27
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Deeper into Browser Snapshots
BRKCOC-2014 28
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Drilling down into code level
BRKCOC-2014 29
19,167 ms (total)
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Pin pointing the problematic SQL
BRKCOC-2014 30
19,167 ms
10,700 ms
8,476 ms
55.8%
44.2%
10,700 ms
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BusinessInsights
ApplicationInsights
Conversion rates are
dropping rapidly, but
we don’t know why.
Response times are
rising, but we don’t know
how that’s impacting our
customers.
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Know
What
Know
Why
Conversion rates are
dropping rapidly.
The new payment
processing API is
performing slowly for
loyalty customers.