Creating a Happy Staff for a Lifetime of Customers
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Transcript of Creating a Happy Staff for a Lifetime of Customers
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Creating a Happy Staff for a Lifetime of Customers
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How Purpose and Passion Leads To Profit
THE GUEST COMES SECOND
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CORE VALUESWhat We Believe
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We value our team, our guests, our community, our vendors and investors...everyone that
walks through our doors.
We strive to exemplify TEAMWORK, RESPECT, INTEGRITY, COMMITMENT
and OPPORTUNITY.
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MANAGEMENT TEAMWhat We Focus On Every Day
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Hire Right, Train Right and Treat Right
A happy team delivers a happy guest experience, consistent quality food and
a memorable experience.
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WHAT WE SELLFocus
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First, we sell the team members on our culture and values.
We ask our team to provide over-the-top service whenever possible.
Consistent quality and service delivered with grateful attitudes.
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TECHNOLOGYTools
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A NEW BUSINESS MODELIf We Win, You Win
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5% of Profits To Every Employee, Vested Immediately
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OUTCOMESHere’s What Happened
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4 Stars on Yelp, TripAdvisor and GoogleAll investors whole within 3.5 years
Employee Retention
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SONNY MAYUGBARestaurateur, Red Rabbit (Sacramento)
Chief Marketing Officer, WaitrFormer Facebook Executive
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THANK YOU
See you at 2018 SXSW!