Create A Customer Service Revolution at your Library!
description
Transcript of Create A Customer Service Revolution at your Library!
![Page 1: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/1.jpg)
Create A
Customer
Service
Revolution at
your Library!
Presenters: Darin Butler, Maggie Mills, Susan Spicer, Tina Miller, Dawn Smith, Robin Chalhoub
![Page 2: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/2.jpg)
![Page 3: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/3.jpg)
SALT LAKE COUNTY CUSTOMER SERVICE STANDARDS
![Page 4: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/4.jpg)
![Page 5: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/5.jpg)
Extravaganza!!
1. Sticky note your branch guidelines to the standards’ posters2. Break up into small groups to discuss and organize the identified behaviors for each standard.
![Page 6: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/6.jpg)
Customer Service Policy
![Page 7: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/7.jpg)
Performance & Development Plan
![Page 8: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/8.jpg)
What is in your Revolution Toolbox?1. Staff Input / Buy in
• Identify customer service behavior
2. Policy• Define clearly as a foundation
3. Accountability• Institute a method to evaluate good customer
service behavior• Use feedback and mentoring
Celebrate Successes!
![Page 9: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/9.jpg)
We are all Customer Service Superheros
![Page 10: Create A Customer Service Revolution at your Library!](https://reader036.fdocuments.us/reader036/viewer/2022062519/56814ef4550346895dbc84fe/html5/thumbnails/10.jpg)
Viva la Customer Service Revolution