Create a collaborative campus

my.stlcc.edu Live@edu Implementation, Launch & Future IntegrationRichard Schumacher, Manager, Technology InitiativesMark Doering, Manager, Systems and ProgrammingSt. Louis Community College www.stlcc.edu

Create a collaborative campus

About STLCC

Largest community college system in Missouri serving an area of about 700 square miles; created by area voters in 1962

League for Innovation institution

Four campuses, three education centers

Transfer, career and developmental programs

Non-credit continuing education courses

Various workforce development initiatives

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Numbers (FY07)

25,000 credit students each semester

40,000 non-credit each year

31,000 workforce development students

90 credit programs

57 workforce development programs

1,800 faculty (420 FT)

3,500 employees

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STLCC Infrastructure

SunGardHE Banner ERP system

Single forest, single domain Active Directory

All administrative, and most student/library workstations are running Windows XP – 8,000+ desktops

All employees login through AD accounts

All employees have Exchange mailboxes (@stlcc.edu)

Growing use of Blackboard (Enterprise 7.3.216.12)

Goal is to eventually authenticate all students through individual AD accounts

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Student E-mail Issues

Students· Many do not have an e-mail account

· Many do not update their Banner (student ERP) information when they change e-mail accounts

· Want .edu e-mail address

Faculty and Community Relations· Want a standard, reliable student e-mail address

Administration· STLCC OneCard ID requires an e-mail account

· College wants a way to build an ongoingrelationship with, and a means to contact, alumni

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Technology Considerations

Limited IT server support staffing

Limited capital for student e-mail / data storage

Banner is the trusted source for all student info

Already have Exchange infrastructure in place, sized only for employee accounts (200MB/1GB)

Already have district-wide AD authentication in place, DCs were sized for multiple years of student accounts

Already plan to use Microsoft ILM (MIIS) for student AD account provisioning

Limited help desk support staffing

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Student E-mail Decisions

Accounts are for current, registered, credit students

Accounts are created when students register

Account ID created by Banner (3rd Party ID)

Windows Live account displayed in BannerSelf-Service (along with other e-mail addresses)

Accounts are marked as “Alumni” when student has not registered for three (Fall or Spring) terms

Accounts will be optional (personal use) at first, becoming the official e-mail address for Fall 2008

Students may forward e-mail

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Other E-mail Decisions

All Windows Live individual accounts will use the @my.stlcc.edu domain name

Windows Live accounts will also be provisioned for all faculty and employees

Employee accounts would be part of the disaster recovery plan – used for communication in the event of the loss of our primary data center and Exchange system

The official employee e-mail address will remain the College hosted Exchange server one – @stlcc.edu

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Data Processing Plan

Banner process runs in batch after COB

Create 3rd Party ID in Banner· This becomes the AD samAccountName

· This becomes the Windows Live account prefix

Create Windows Live address in Banner

Import Banner information into Microsoft ILM

ILM provisions AD account and imports changes to metaverse

ILM provisions Windows Live account

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Initial Startup Preparations

Add PIDM (Banner unique record identifier) to existing employee AD accounts

Verify AD PIDM entry and display name against Banner student and employee records, make corrections

Load Banner 3rd Party ID with existing AD samAccountName, matched up by PIDM

Have Banner generate 3rd Party IDs for all other person records

Add MX record for @my.stlcc.edu

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Processing Implementation

Identity Lifecycle Manager

Active Directory

Exchange

MA MA

MA

Metaverse

CSV File

Extract Data

Banner

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Identity Management

CSV•Object=Person•Display Name•Name•Given Name•Initials•CN•samAccountName •PIDM•Birthdate•Student ID •Status Indicator

Metaverse

•Object=Person•Display Name•Name•Given Name•Initials•CN•UIDWindows Live ID•PIDM•Birthdate•“A” numberTempPassword•Status Indicator

Active Directory

•Object=User•Display Name•Name•Given Name•Initials•CN•samAccountName •ExtAttribute PIDM•ExtAttribute BD•ExtAttribute AID •ExtAttribute Status

Windows Live

•Object=PassportUser• • • • • • SignInName• •Birthdate• TempPassword•OfferID

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Project Status

Provisioning student AD and Windows Live accounts since January 12, 2008 – the initial run processed 26,089 student accounts

Existing employee AD records were updated to allow Windows Live provisioning

Daily batch updates of deltas

As of last week, over 47,200 Windows Live accounts have been provisioned

Student overview and help information is at http://www.stlcc.edu/studentemail

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Promotion and Marketing

Website with:· Overview

· Getting Started

· FAQs

· Documentation

Signs and Posters

Flyers

Ads in printed schedule

Faculty communications and training sessions

Create a collaborative campus

Overview

Create a collaborative campus

Getting Started

Create a collaborative campus

Printable Getting Started

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FAQs

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Awareness and Promotion

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Challenges

Getting the word out to the students

Students finding @my.stlcc.edu address in Banner

Getting the word out to employees / faculty

“Overwhelming” vs. “not enough” content

Faculty training options· Individual face-to-face

· Live (service week)

· Webinar / On-Demand

· Campus Training Coordinators for E-mail

Control on use of e-mail addresses

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Future Plans

The @my.stlcc.edu e-mail account will be the official communications channel with students starting with the Fall 2008 semester

Sungard Banner UDC will provide student and employee updates to ILM in near real-time

ILM will provision Active Directory and Windows Live accounts in near real-time from the Banner UDC data stream

Banner / Blackboard will be LDAP enabled for AD authentication

ILM “2” provides self-service password reset capabilityfor AD and Windows Live accounts

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Account Lifecycle Management

CreateProvision user (prospect/student/alumni/employee)

Provision credentialsProvision resources

Policy authoring

Policy enforcement

Approvals and notifications

Audit trails

Policy Management

Deprovision identities

Revoke credentials

Deprovision resources

Retire User Role changes

Password reset

Resource requests

Update

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Self-Service Password Reset

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Future Integration

Identity Lifecycle

Manager “2”

Exchange

ILM Web

ServiceMA

MA

Metaverse

Luminus Data Integration Technology

SunGardHEUDC

Adapter e-Learning

Bb Web Service

Active Directory

Blackboard

Authentication

Authentication

Banner

Unified DigitalCampus (UDC)Identity andProvisioning

SunGardHEILM Adapter

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Lessons Learned

Communications, communications, communications

With ILM, it was just as easy to simultaneously provision AD and Windows Live accounts as it would be to just do Windows Live

Determine one source point for account information

No hyphens (-) or apostrophes (‘) in Windows Liveuser names / AD samAccountNames

Multiple support groups at Microsoft

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Questions?Mark Doering (Banner / Blackboard)

mdoering@stlcc.edu 314-539-5078

Richard Schumacher (ILM / Live@edu)rschumacher@stlcc.edu 314-539-5351