CRE Strategy Supporting Company Strategy and Base for ......2013/11/19 · business of Nokia and...
Transcript of CRE Strategy Supporting Company Strategy and Base for ......2013/11/19 · business of Nokia and...
©2013 Nokia Solutions and Networks. All rights reserved.
CRE Strategy –
Supporting Company Strategy and Base for Operational Plan
Eckhard von Münchow
CoreNet Discovery Forum, Berlin, November 19, 2013
2 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
How does the RE function contribute to Company strategy?
CRE strategy supports company strategy and drives operational plan
How does the Company strategy address our customers’ needs and market challenges?
Company strategy
CRE strategy
Personal objectives
My personal contribution to RE operational plan
RE operational plan
Concrete steps to implement CRE strategy
3 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
CRE Strategy – Why?
For whole RE community
Joint direction Personal objectives Aligned execution
How is Real Estate
contributing to company
priorities
What do I contribute to
RE goals and objectives
Monthly follow up in
regions and functions
4 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
Storyline
1 NSN
4 Lessons
Learned
2 Strategy
Approach
3 Strategy
Renewal
5 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
13.4 49.000 mill sqm1 1
120 2011 2007 Real Estate
portfolio
at 350 sites
Real Estate
strategic
partner
Employees
globally
Our net sales
in 2012
bn
€
120+
Merging network
infrastructure
business of Nokia
and Siemens
Telecoms
experience
in years
Countries
we operate in
We acquired
Motorola’s
wireless network
Nokia Solutions and Networks –
the world’s specialist in mobile broadband
6 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
Every day, a quarter of the world’s population connect
over our infrastructure and solutions
7 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
NSN Executive Board Chief Executive Officer
Rajeev Suri
Chief Financial Officer
Samih Elhage
Chief Restructuring Officer
Alexander Matuschka
Vice President Corporate Strategy
and CEO Office
Kathrin Buvac
Executive Vice President Human
Resources
Hans-Jürgen Bill
General Council
Maria Varsellona
Executive Vice President
Mobile Broadband
Marc Rouanne
Executive Vice President
Global Services
Eva Elmstedt
Executive Vice President
Technology and Innovation
Hossein Moiin
Vice President Quality
Deepti Arora
Executive Vice President
Marketing and Corporate Affairs
Barry French
Executive Vice President / President
Asia, Middle East and Africa
Ashish Chowdhary
Executive Vice President / President
Europe and Latin America
René Svendsen-Tune
Executive Vice President /
President North America
Rick Corker
8 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
Storyline
1 NSN
4 2 Strategy
Approach
3 Strategy
Renewal
Lessons
Learned
9 © Nokia Siemens Networks
For internal use 10 © Nokia Siemens Networks
Real Estate – current state as starting point for strategy (selection of items 2008)
• good execution results and feedback from
NSN Executive Board
• innovative approaches e.g. Modern Office
• single global service provider
• motivated team, strong leadership
Strengths
• benefits from global service provider
• start-up situation at NSN – a clean sheet
• improve link to core business
• leverage technology developments
• awareness for environment
Opportunities
• low visibility on customer satisfaction and cost
• limited competencies for future role
• focus on short-term synergies detracts from
long-term opportunities
• inconsistent processes and service levels,
poor data integrity
Weaknesses
• resistance to change in the workplace
• portfolio cost inflation including utility cost
• legacy agreements and contracts
• challenge to recruit key talent, increased
attrition rate
Threats
For internal use 11 © Nokia Siemens Networks
Agile portfolio
Solutions partner
Compliance
Team development
Integrated tools
Strategic collaborators
How did we perform in 2010?
• Major achievements • Major challenges
0 1 2 3 4
100% 85%
• Major achievements • Major challenges
• Major achievements • Major challenges
• Major achievements • Major challenges
• Major achievements • Major challenges
• Major achievements • Major challenges
1 6 3
Agile portfolio 2009 2008
Agile portfolio
Competent team
Solutions partner
Sustainability
Informed decisions
Collaborator delivery
2010 rating
12 © Nokia Siemens Networks
13 © Nokia Siemens Networks
Mission
Strategy
Vision
Foundation
“Market”
We help Communications Service Providers build more valuable customer relationships
The individual communications experience
Solution capabilities
One NSN with passionate and
empowered people
Most competitive operations
Efficient, low-cost connectivity
Customer and service specific experience
Customer and content aware delivery
Flexible service creation and management
70 th end users Survey User groups
350 managers Stakeholder
feedback CFO
NSN strategy
+ direct requests
14 © Nokia Siemens Networks
15 © Nokia Siemens Networks
Mission
Strategy
Vision
Foundation
RE supports NSN Foundation
We help Communications Service Providers build more valuable customer relationships
The individual communications experience
Solution capabilities
One NSN with passionate and
empowered people
Most competitive operations
Efficient, low-cost connectivity
Customer and service specific experience
Customer and content aware delivery
Flexible service creation and management
Competitive real estate cost
Workplace environments that support NSN values
and objectives
Agile solutions to facilitate changing
business needs Three RE goals
16 © Nokia Siemens Networks For internal use
RE mission, goals and objectives
Competitive real estate cost
Workplace environments that support NSN values and objectives
Agile solutions to facilitate changing business needs
Deliver
industry-leading
real estate
solutions
through agility,
innovation and
courage
One mission Three goals Six objectives
Agile portfolio at
competitive cost
Strategic collaborators
Integrated processes and tools
Sustainable workplaces
Solutions partner to
NSN business
Competent RE team
1 6 3
17 © Nokia Siemens Networks
18 © Nokia Siemens Networks For internal use
Strategy Sharing / RE D&D S&S / June 2010
Desired state 2013
1. Agile portfolio ensures NSN competitiveness
2. Solution partner
3. Excellent operations with collaborators
4. Decisions based on transparent performance reporting
5. Sustainable NSN workplaces
6. Highly competent team
Current state
1. Focus on RE view of portfolio performance
2. Inconsistent stakeholder engagement
3. Collaborator delivery not fully integrated
4. Ad hoc performance reporting
5. Focus on energy savings
6. Diverse levels of RE expertise
2010
1. Specific actions for 2010 for 1. objective
2. Specific actions for 2010 for 2. objective
3. Specific actions for 2010 for 3. objective
4. Specific actions for 2010 for 4. objective
5. Specific actions for 2010 for 5. objective
6. Specific actions for 2010 for 6. objective
Real Estate execution plan Deliver industry-leading RE solutions
2011
1. Specific actions for 2011 for 1. objective
2. Specific actions for 2011 for 2. objective
3. Specific actions for 2011 for 3. objective
4. Specific actions for 2011 for 4. objective
5. Specific actions for 2011 for 5. objective
6. Specific actions for 2011 for 6. objective
2012 - 2013
• Medium-term actions
1 6 3
19 © Nokia Siemens Networks
20 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
Storyline
1 NSN
4 2 Strategy
Approach
3 Strategy
Renewal
Lessons
Learned
21 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
Evolving NSN strategy - The world’s specialist in mobile broadband
based on three core pillars
Focus 1 Innovation 2 Quality 3 Mobile Broadband
Targeted innovation for top customers
Quality and execution discipline
22 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
Storyline
1 NSN
4 2 Strategy
Approach
3 Strategy
Renewal
Lessons
Learned
23 ©2013 Nokia Solutions and Networks. All rights reserved. 19-Nov-13
For internal use
CRE strategy – Lessons learned
Company strategy
CRE strategy
Personal objectives
RE operational plan
Development
Start with Company strategy
Gather challenges and priorities with team
and stakeholders
Objectives should cover all activities
without overlap (MECE)
Enlarge strategy team during
development to build base
Prepare system for sharing and follow up
Implementation
Global sharing supplemented by local
adaptation
Publication raises pressure on
implementation
Monthly reporting focuses on required
support
Early involvement of strategic partner
©2013 Nokia Solutions and Networks. All rights reserved.
CRE Strategy
Your experiences?
Your challenges?