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Craft your careerYour guide to the Greene King Management Development Programme

2 Greene King Management Development Programme Greene King Management Development Programme 3

THIS IS A VERY DESIRABLE PROGRAMME, ENABLING YOU TO GROW YOUR CAREER WITH STRONG EVIDENCE OF YOUR CAPABILITY AND PERFORMANCE

2 Greene King Management Development Programme

MANAGEMENT DEVELOPMENT PROGRAMMEThe Management Development Programme supports Assistant, Deputy and Kitchen Managers to develop themselves and their career at Greene King.

This programme has been built around the Advanced Management Apprenticeship to help provide learners with the underpinning knowledge, behaviours and skills required to lead, coach and manage our teams effectively. This will then help to drive our businesses and support our vision of becoming the BEST pub company in the UK.

To support delivering the best development journey possible, learning will be delivered through a combination of workshops, distance learning, self-study, 121 support and onsite training.

WHO’S IT FOR?This programme is for all Assistant, Deputy and Kitchen Managers who have ambitions to develop themselves personally and professionally and progress in their careers at Greene King. If you are looking to progress in approximately 12-18 months and are up for the challenge then this is the programme for you!

WHAT’S INVOLVED?An Apprenticeship at this level needs a high level of commitment and dedication. To take part in this programme you will have been nominated by your Business Development Manager as someone who has the potential and desire to progress. You will also need to take an initial online diagnostic test and complete a 250 word statement prior to enrolment.

The programme is delivered over 15 months, culminating in a finishing school, and by the end you will have gained a Level 3 Apprenticeship.

TO ACHIEVE THIS, YOU WILL NEED TO COMPLETE THE FOLLOWING: A total of 7 off site workshop days

A suite of work based learning assignments

On the job observations and coaching

A number of webinars and mock assessments

As a learner, we will be asking you to commit to self-study outside of the workshops to be able to complete your assignments and projects that will be assessed for your qualification.

Your time, energy and commitment will be well spent as you progress through the programme and begin to reap the rewards as you put your learning into practice.


COMMUNICATION, INFLUENCING & ENGAGEMENTThis workshop is all about communication, from how we communicate to the various methods of communication. You’ll learn about listening skills and engagement through positive management.

An important part of your role as a manager is to be able to clearly articulate the objectives of the business and translate that to your team at an individual level. This workshop will also cover setting expectations and goals, along with conducting performance reviews.

Greene King Management Development Programme 5

WORKSHOPSAttendance on workshops is a mandatory part of your commitment to the Management Development Programme – you will be provided with all dates at the beginning of the programme. If for any reason you cannot attend a given date, you must reschedule onto one of the other available dates scheduled for other groups running in the same timeframe. This will help to ensure that you are able to complete the assignment activity and maintain a manageable workload.

INDUCTION AND PERSONAL DEVELOPMENTA full day workshop facilitated by our partners Lifetime Training and a GK Learning Consultant. This session will provide you with all of the detail that you need to know prior to completing your final sign up to the programme. You will have the opportunity to meet a Lifetime Regional Trainer and network with the rest of the AMs/KMs that will be completing the programme with you. You’ll be introduced to the online learning portal you’ll use to submit your assignments and your Lifetime Regional Trainer will outline their role and the support they will provide to you during the programme. You’ll also be given dates for the upcoming workshops that you’ll need to attend.

Your appointment for sign up will be booked in for just after your induction, so that you can enrol onto the course. You’ll complete all the necessary paperwork and you’ll build an individualised training plan with your Lifetime Regional Trainer. You also learn about creating and maintaining a personal development plan, the value of personal feedback and learning styles.

LEADING OUR PEOPLEYou’ll explore the differences between managers and leaders and how this is applied at Greene King. There will be a further investigation into a number of leadership styles and how you can use these to motivate and influence in the workplace.

You’ll also learn about situational Leadership and the benefits that it can bring to you and your team.

DEVELOPING EFFECTIVE

TEAMS

1

3

74

6

INDUCTION & PERSONAL

DEVELOPMENT

RECRUITMENT,SELECTION &ON-BOARDING

GUEST - CENTRIC LEADER

COMMUNICATION,INFLUENCING AND

ENGAGING

BUSINESS ACUMEN

5

Webinar – presentation

skillsWebinar – project planning

GM FINISHING SCHOOL

2

LEADING OUR PEOPLE

Mocks


Greene King Management Development Programme 7

RECRUITMENT, SELECTION & ON BOARDINGHaving the right people in our businesses is often one of the greatest challenges that face our managers. This session will look at the tools and processes in place to enable you to recruit great team members who are the future of our businesses.

You’ll be considering how to identify your recruitment needs, how you attract people to your site, selecting the best candidate and the procedures for appointing them – all whilst staying within both legal and ethical guidelines.

You’ll then explore how to ensure that your perfect candidate receives the best on boarding so they choose to stay and grow with you.

DEVELOPING EFFECTIVE TEAMSThis workshop will focus on what you do with your people once you have them in place. You’ll be looking at how a team develops and grows together, what roles individuals play within a team and how to maximise on their strengths.

You’ll also consider the differences between managing a team at an individual level and how you approach feedback and managing performance. This session will cover the link between reward and recognition, exploring how this can be utilised to best affect.

GUEST-CENTRIC LEADERWithout our guests we wouldn’t be much of a business, so ensuring that we deliver the BEST for our guests every single day is an integral part of your role. But you can’t do it by yourself, so you’ll explore the various techniques that will enable you to empower your teams to deliver.

This workshop will explore how we as a business set about delivering to our guests and the key indicators including guest measures and scorecards.

BUSINESS ACUMENThis final workshop will take you through effectively reading and interpreting the P&L, budgeting and delivering key performance indicators

A key part of your role will be to ensure that you are always looking to the future to act on opportunities and stub out threats. As part of this workshop you’ll learn how to create and manage business plans.

Having the right people in at the right time is critical to running an effective business, so you’ll also get to explore deployment and team hours.

FINISHING SCHOOLA final 3 months of activity that will be designed to tie into the GM Induction. This gives us the chance to ensure that successful learners are in the best position to progress to their desired role and assess their readiness for appointment.

ACCESSING SUPPORTThe Management Development Programme is a great opportunity for you to further develop yourself both professionally and personally but to do this, you will need to maximise all of the support avenues available to you.

All candidates have access to research and resources to support their programme via Lifetime’s eLearning platform – all available at the click of a button.

Part of driving your own learning is about seeking support when and where you need it. Take some time to consider where that may come from and where you might need some additional support.

CONSIDER:Line Manager

They’ll have been part of the process from your first application. Take the time to agree with them regular, scheduled catch ups both before and after workshops and throughout the programme. Ensure that you are communicating well and both of you understand the applications of the programme in the workplace.

Business Development Manager

Your BDM will be interested to watch your development during your time on the programme (remember, they are investing in both your time and resource by nominating you to the MDP). Ask to spend time with them discussing your learnings – grab a coffee when they pop in for a visit or schedule time in their diary for a more formal review – you may gain some great insights!

Regional Trainer

Your RT is there to support you with all aspects of your apprenticeship. They will visit you in your site, review your assignments and feedback to you, as well as schedule calls to check on your progress etc… An invaluable resource to you, and one that you can contact at any time for support and advice.

Learning Consultant

Your Learning Consultant will be delivering your workshops. Their job is to ensure you receive all of the learning you need to be able to complete your assignments and apply/implement your new learnings back at your site. Your Learning Consultant will be rooting for you all the way, helping and supporting in any way that they can - you can always drop them a note or give them a call.

Peers and Colleagues on Programme

What better body of people to give you support than those who are experiencing the same things as you. Spend some time creating relationships with and getting to know your fellow MDP students – you’ll be sharing top tips, insights and successes for a long time to come.

Friends and Family

Make sure that you talk to your nearest and dearest about what you are doing – this programme will require you to devote some of your personal time to your studies and assignments. Your friends and family can help support you.



PROGRAMME OVERVIEWHere’s an overview of the Learner Journey, outlining the unit titles included within the Apprenticeship you will be working towards. There is a guided timetable for completion of face to face learning (classroom based) and on-line sessions (this will be via Webinar, Skype, phone calls or FUSE, an e-learning platform).

Greene King Management Development Programme 98 Greene King Management Development Programme

MANAGEMENT DEVELOPMENT PROGRAMME Level 3 (England)

Greene King Induction

Manager present at sign up

Identification of mentor to support

apprentice

Brand training Review and evidence of

standards Employer endorsement

through Employer Portal

Workshop: Induction

and Personal Development

Brand training

Review and evidence of standards

Employer endorsement


Brand training




Workshop: Leading our People

Ongoing job skills training



through Employer

Portal Webinar: Presentation Skills





Workshop: Developing Effective

Teams



Employer endorsement through

Employer Portal

Workshop: Recruitment Selection

& On-Boarding





Workshop: Guest-Centric Leader







Employer endorsement through Employer

Portal Workshop: Communication, Influencing and

Engaging









Workshop: Business Adcumen









Webinar: Project Planning





Senior Line Manager to be available for

mock assessment and readiness

discussion

SIGN UP MONTH 1 MONTH 2 MONTH 3 MONTH 4 MONTH 5 MONTH 6 MONTH 7 MONTH 8 MONTH 9 MONTH 10 MONTH 11 MONTH 12 MONTH 13 MONTH 14 MONTH 15 MONTH 16 MONTH 17 MONTH 18

Apprentice guide to Learning, Skills, Development and Assessment

Employer Guide – Work-based learning

Introduction to the

ApprenticeshipIntroduction to the programme

Initial Assessment &

Skill Scan

Fuse Demonstration

Topics:Self awareness

Gaining feedback from

others

Equal opportunities

Learning styles

Time management

and prioritising

Discrimination and harassment

Equality and diversity

Emotional intelligence

Creating a development

plan

Personal DevelopmentPreparation

for Assessment Activities including

MCQ/PD/Obs

Personal development

project

Topics:Team building

Equality and diversity

responsibilities

HR legislation

Leadership styles

Team motivation

Coaching to support

and improve performance

Setting goals and objectives

Conducting appraisals

Constructive feedback and active listening

Reviewing performance

Recognising achievement and good behaviour

People ManagementPeople Skills

Preparation for Assessment

Activities including

MCQ/PD/Obs

People managment

project part one

Appraisals

Topics:Communication

methods

Chairing meetings

Challenging conversations

Raising concerns

Role modelling

Presenting to the team and management

People Management

Communication Preparation


MCQ/PD/Obs

People management

project part two

Team Meeting

People management

project part three

Developing Teams

People management

project part four

High Performing teams

Project assessments reviewed

Topics:Team meetings

Support the development of

the team

Build a high performing team

People Management

Project assessmentsPreparation


MCQ/PD/ObsPeople

management project part twoTeam Meeting

People management

project part threeDeveloping

TeamsPeople

management project part fourHigh Performing

teamsPeople

management project part five

Review team performance

People management

project part six Presentation

Topics:Reviewing the performance of

the teamPreparation for presentation to managementCPD update and collating

feedbackPeople

management evaluation

session

People ManagementEvaluation

sessionPreparation


MCQ/PD/Obs

Milestone review

Final findings presented to

employer

Topics:Vision, mission,

strategy and objectives

How strategy is developed

Strategy and operational planning

Problem solving

Decision making

techniques

Planning the operational

plan

Operational success


planPreparation


MCQ/PD/Obs

Operational success project

part one


plan

Topics:Technologies in business

Social media in business

Data management

and information

management

Implementing operational

plans

Operational success

Implementing the operational

planPreparation

for Assessment Activities

including MCQ/PD/Obs


part one

Planning the operational plan


part two

Implementing the operational plan

Topics:Cross team

working

Building customer

relationships

Managing customer

relationships

Implementing operational

plans

Building relationships

Operational successBuilding

relationshipsPreparation


MCQ/PD/Obs


part two

Implementing the operational

plan


part three

Building relationships

Topics:Collating and

analysing data for

management reports

Presenting data

Writing reports

Evaluating operational

plans

Operational success

Evaluating the operational

planPreparation


MCQ/PD/Obs


part four


plan

Personal development

project

CPD

Topics:Implementing

and evaluating operational

plans

CPD update and evaluation

Operational Success

Evaluation session

Preparation for Assessment

Activities including

MCQ/PD/Obs


part four


plan


employer

Topics:Project

management

Project lifecycle

Project roles

Why projects fail

Project initiation

Managing resources

Planning and implementing a

project

Project Management

Planning, implementing a

projectPreparation


MCQ/PD/Obs

Project management project part

one


project

Topics:Value for money

Setting budgets

Finance

FinancePreparation


MCQ/PD/Obs


one


project

Topics:Planning and

implementing a project

Finance

Evaluating a project

Project ManagementEvaluating a project/

financePreparation


MCQ/PD/Obs


one


project

Topics:Planning and

implementing a project

Finance


Project Management

Finance evaluation

sessionPreparation


MCQ/PD/Obs


two



employer

CPD discussion and update

PDP

Revision, preparation and review for EPA Self Assessment

(Mocks)

Mocks/GatewayPreparation


MCQ/PD/Obs


two


Revision, preparation and review for EPA Self Assessment

(Mocks)

Set activitiesReview / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

Review / complete

previous activities

End Point Assessment

Knowledge MCQ (Scenario Based)

Professional Discussion – (Relating to CPD Activities)

Present Portfolio of Evidence

Structured Competency Based Interview

GM Finishing School A final 3 months of activity tied into

GM Induction activity

Assessment centre for GM readiness

Bespoke development plan to ensure appointment ready

End Point Assessment

Knowledge MCQ (Scenario Based)

Professional Discussion - (Relating to CPD Activities)

Present Portfolio of Evidence

Structured Competency Based Interview

Gat

eway

to E

nd P

oint

Ass

essm

ent

*Funtional Skills Remote (IA Score @ Required level) Assessment AssessmentUpskilling (As required)

* Functional Skills delivered by specialist tutor either remote or face to face. Where additional need are identified or declared, functional skills delivered by Special Educational Needs (SEN) tutor

Assessment through: observations, discussions, product evidence, Q&A, witness testimony, personal reflection logs, e-learning modules, videos, interactive activities including Personal learning and think skills, ERR, British values, Safeguarding, E&D and WellbeingSign up

*Funtional Skills Classroom (IA Score @ 1 level below required) Assessment AssessmentUpskilling (As required)

*Funtional Skills Face to Face (IA Score @ 1 level below required) Assessment AssessmentUpskilling (As required)

Face to Face Visits Distance Distance DistanceFace to Face Face to Face Face to Face Face to Face End Point Assessment

*Funtional Skills Face to Face (IA Score @ 2 Level below required or identified/Declared additional needs) Assessment

Knowledge, Skills & Behaviour Development (eLearning modules, videos and activities. You will also learn about British Values, Equality & Diversitiy & Safeguarding and Develop Digital Literacy Skills)

Distance DistanceFace to Face


MANAGEMENT DEVELOPMENT PROGRAMME Level 3 (Scotland & wales)

Induction and Personal Development

SIGN UP MONTH 1 MONTH 2 MONTH 3 MONTH 4 MONTH 5 MONTH 7 MONTH 8 MONTH 9 MONTH 10 MONTH 11 MONTH 12

Apprentice guide to Learning, Skills, Development and Assessment

Employer Guide – Work-based learning

Skills scan, Functional skills,

initial assessment, Personal

Development Plan, FUSE induction,

E-portfolio sign up

Manage personal and professional

development

Employee Rights and Responsibilities

workbook

Issue Implement Change Project - review

at every visit

Functional skills English speaking and listening assessment

Discuss Implement Change Project - identify

proposed changes and ensure GM is in

agreement with changes identified

Review Resolve Business Problem Plan

Functional Skills English reading assessment

Issue workbook for Principles of Leadership

& Management

Functional skills English writing assessment

Manage Team Performance observation

- where possible this should include:

Setting targets

Reviewing

Progression

Identifying training needs

Manage Individuals development in the

workplace

Principles of Leadership & Management

workbook

Functional skills Maths assessment

Principles of People Management workbook

Functional skills ICT assessment

Recruitment, Selection & Induction Practice

Manage Team Performance

Observation of a meeting on Problem Resolution Plan & Training - where

possible, this should include:

Setting team targets

Written and verbal communication

Equality & Diversity knowledge

Dealing with team disagreements

Building rapport with team members

Promote Equality, Diversion & Inclusion

in the workplace

Prepare for and support quality audits

Principles of Business

Review Change Implementation Plan and discuss lessons

learnt

Review training sessions held by the

learner to support the implemented change

Observe 1-2-1 and appraisals completed

by the learner

Gather witness testimonies on previous 1-2-1s conducted by the learner

Review all workbooks Exit Review

Manage Personal & Professional Development completed

Provide learner with development targets to enable their growth into

a managerial role

Provide learner with support in identifying

changes/improvements to the organisation

Provide support and feedback on

Implementing Change plan

Provide feedback on Change Implementation plan to ensure it meets company goals and

objectives

Set time to research management topics set

by Regional Trainer

Provide learner with time to conduct training sessions for their team

members


by Regional Trainer

Provide learner with opportunity to conduct 1-211 (if not already

doing so)


by Regional Trainer


by Regional Trainer

Provide learner with opportunity to work on recruitment and

training needs


by Regional Trainer

* Functional Skills delivered by specialist tutor either remote or face to face. Where additional need are identified or declared, functional skills delivered by Special Educational Needs (SEN) tutor

Assessment through: observations, discussions, product evidence, Q&A, witness testimony, personal reflection logs, e-learning modules, videos, interactive activities including Personal learning and think skills, ERR, British values, Safeguarding, E&D and WellbeingSign up

Face to Face Visits

MONTH 6Functional Skills

Diploma: Knowledge and Competence

Remote Face to Face Remote Face to Face Remote Face to Face

Workshops/webinarsInduction and Personal

DevelopmentLeading our People Webinar: Presentation Skills Communication, Influencing

and EngagingRecruitment Selection

& On-BoardingDeveloping Effective Teams Guest-Centric Leader Webinar: Project Planning Business Acumen

Greene King Management Development Programme 1110 Greene King Management Development Programme


WOW! HOW DO I APPLY?Criteria for application:

Must be Assistant, Deputy or Kitchen Manager looking to progress within 12-18 months

Line Manager backed application

Must be able to commit to 20 hours minimum self-study a month

Completed role aligned Induction programme (if in role for less than 18 months)

Not scheduled for progression to GM or Area Designate for at least 12 months

Not completing any other apprenticeship or qualification – or have completed a L3 or higher in Leadership & Management. This does not include the Hospitality Leaderships & supervision or Team Leading qualifications

Must be committed and self-driven to complete the whole programme inclusive of workshops, assignments and Regional Trainer meetings

Have the full backing and support in completing the apprenticeship activity and workshop attendance of both their General Manager, Business Development Manager & HR Business Partner

To apply to join the next intake of the Management Development Programme, you will need to have a discussion with your line manager regarding your development to ensure that this is the best path for you. You then need to visit GKOne, GKDest, Best for Team or The Vault under the Apprenticeships section, to complete the MDP expression of interest form and a 250 word statement. After which you’ll be invited to complete an online diagnostic test to finalise your application. This will then be reviewed and once successful you’ll be invited to an induction session to commence your enrolment. We will also verify your PDR data and ensure that it’s signed off by your BDM.

HOW THE MANAGEMENT DEVELOPMENT PROGRAMME HAS ELEVATED GILLIAN’S CAREERGillian Lee, keen to progress her career in management, decided to embark on the Management Development Programme which included completing her Level 3 Leadership and Management apprenticeship. During this time she was promoted from Deputy General Manager to General Manager of the Axe and Cleaver Chef and Brewer in Altrincham.

“I have worked for the company since I was 16 years old, progressing through the stages from team player to a management role in various brands,” explains 31-year-old Gillian. “In recent years the option to progress your career has really become a big focus and clear career pathways have been set for each role in the business which is a real positive for any company as it really focuses on internal progression and training.”

“I really wanted to progress my career, learn new skills and develop myself so I decided to take the apprenticeship route. The programme has taught me new leadership and management theories which in turn have really helped me understand the importance of being a leader. The on-the-job training has meant I’ve developed not only my career but myself too and the networking opportunities have really helped my confidence.”

Gillian says she would highly recommend embarking on the MDP. “It’s an amazing opportunity to develop your career, learn new skills and raise your profile within the company. I am a real believer in training and the current career pathway routes are a fantastic way to enhance people’s skills and knowledge. It helped massively in my progression and I now promote the career pathway and apprenticeship route to all of my team members,” she says.


“AN AMAZING OPPORTUNITY TO DEVELOP YOUR CAREER, LEARN NEW SKILLS AND RAISE YOUR PROFILE WITHIN THE COMPANY”

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GK M

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sh 0845 123 8510 [email protected]

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