a refreshing approachCollaborative Talent

TrustedDynamic

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Adaptive

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PassionateInnovative

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ecru

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Throughout Europe

CapabilityThroughout Europe

1,000,000

One million candidates

in

our database

We cherry pick

our clients!

Google, HP, IBM, Microsoft... Cpl employs over

4,000 permanent

staff.

We operate in

14 countries and in

32 languages.

passion1996

Cork,

Ireland

1998

Galway,

Ireland

2002

Newry,

Northern

Ireland

2004

Praha,

Czech Republic

2006

London,

UK

2008

Barcelona,

Spain

2012

Tunis,

Tunisia

1997

Limerick,

Ireland

1999

Belfast,

Northern

Ireland

2002

Warszawa,

Poland

2005

Brno,

Czech Republic

2007

Bratislava,

Slovakia

2010

Budapest,

Hungary

2012

Madrid,

Spain

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

I N T E R N A T I O N A L G R O W T H

2006 2007 2008 2009 2010 2011 2012Est.

1989

2004

Wroclaw,

Poland

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Recruitment

Cpl employs over 4,000 permanent staff. With over 1 million candidates on our database, we service 14 countries and 32 languages. We have two decades of talent experience and we place over 20,000 candidates globally... in short we love people.

Our services include the following:• Executive Search• Permanent, Temporary and

Contingent Recruitment• Specialist Recruitment• Project Support and

Interim Management

From administrative and support personnel, to niche IT and engineering executives, Cpl will meet and exceed your exacting talent requirements.

We know talent. We know

how to find it, attract it and

nurture its potential for your

business. Our consultants

work across dedicated

verticals to provide real client

and candidate empathy.

“Cpl Integrated Services provides an extremely flexible and responsive service, sourcing high quality multilingualcandidates at short notice and redeploying them withminimal fuss during project down times.”Pfizer

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Managed Services

As one of the largest providers of managed services globally, we provide ahighly effective, results orientated andquality focused approach. Yes, we are expert recruiters, trainers and people managers; however Cpl Integrated Services has an unrivalled reputation forour unique and purpose built tools andprocesses in this space.

This requires meticulous planning, continuous monitoring and improvementand an inherent and compulsive desire for quality in every aspect of yourprocesses and systems.

• Talent Management: As part of a long term partnership, let us manage all aspects of your talent management requirements, allowing you to focus on your core business. From succession planning and continuous improvement to cutting edge training and quality systems, Cpl will deliver an immersive and bespoke approach

• Recruitment Process Outsourcing: Our experience of owning and managing all or distinct elements of our clients’ recruitmentprocesses and systems is second to none. With yourbrand central to our approach and with the comfortof our candidate leverage and talent empathy, we can guarantee substantial and sustained improvements to your business, including:- Reduced time to hire- Lower cost per hire- Improved supply chain alignment- Enhanced candidate brand perception- Superior talent quality and retention

• Permanent and Contingent Workforce Management: Let us manage all or part of your permanent or contingent workforce needs. We can guarantee our approach will drive out inefficiency, improve visibility and provide quantifiable returns

• Master and Neutral Vendor: Let us ‘clean up’ your supply chain, align margins,improve both quality and reporting and ensure robust, responsive and talent laden candidate pools

We provide highly

effective, results

orientated,

managed services

for over 35%

of the Fortune 500

Passionate“Cpl are client focused, friendly, collaborative and diligent. There has been a huge improvement since contracting solelywith Cpl compared to using three agencies - I attribute thisentirely to their passionate approach to managing people.”IBM

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HR Consultancy

Advising on all aspects of your HRprocesses and systems across sourcing,requisition, hiring, offer management, induction, people development and retention strategies, our experts will work with you to implement tailored androbust solutions.

Reducing costs and improving performance are the key success factorsfor every organisation, but care must betaken to ensure that corporate complianceguidelines are implemented effectively.

Cpl Integrated Services has developed ateam of experts and a bank of knowledgeto assist our clients to keep abreast of new legislation, policy and ‘exemplar’ best practice.

The Cpl Integrated Services

Talent Diagnostic Tool will be used

to analyse and assess your entire

talent management approach

“Cpl Integrated Services have a vast talent resource, ranging incapability status from operational task orientated personnel to seniormanagement: this means that HP can cost-effectively assemble a fullteam so that we can react quickly to meet our customers’ needs.”HP

We deliver:

• An exclusive suite of diagnostics services

• Short/medium term project management

• Executive coaching, mentoring andsuccession planning

• Site selection/foreign direct Investment: advising and benchmarking the most appropriateand cost effective locations from atalent and compliance perspectiveacross the globe

• Talent mapping and monitoring

• Outplacement services

Adaptive

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Inside Outsourcing

We deliver seamless client branded customer support services which mirror our client’s culturewithin wholly entrenched and integrated teams. Our approach allows our clients to focus on their core activity while we ensure the delivery of exemplar support services, systems and processes.

Our expertise comes from over a decade ofexperience in building, developing and delivering Shared Service Centres, CustomerService Centres and BPO operations on behalf of our clients.

It’s not just what you do and how you do it: we studyyour corporate culture, ethos and values so that theCpl Integtrated Services team fit like a glove.

At Cpl Integrated Services

we get to know your company

from the inside out

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Innovative“Our on-site Cpl Integrated Services Manager knows our business insideout and is consistently adding value by suggesting and implementingservice and process improvements. She uses innovative techniques tomotivate the team and build our current and future talent bank.”Google

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Buy & Build

In simple terms, it’s about outsourcing your end customer and support needs to us. Whether your organisation is planning to relocate or open a Shared Service Centre, Customer Service or BPOCentre, Cpl Integrated Services has the experience, expertise, localknowledge and global reach to facilitate key components or all aspects of your plans. From selecting an appropriate location to putting collaborative talent in place, Cpl Integrated Services will deliver your business objectives.

Cpl Integrated Services has

the experience, expertise,

local knowledge and global

reach to facilitate your plans

“Cpl is financially very secure – this is hugely important as Cpl play such a vital role in the day-to-day running of our business.”EMC

The centralisation of similar activities in one location facilitates cost reductions, process improvements and the supply of a consistent service. At Cpl we view our Shared Service Model as an independent business unit that must consistently deliver exceptional service. This is delivered by our expert teams who analyse, monitor and implement continuousimprovement programmes.

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Diagnose and Treat

With our in-house Business Improvement, Quality and Training and HR teams, our unique ‘Outsourcing Diagnostic’ tool gets to the heart ofyour challenges and provides expert and bespoke solutions via confidential and supportive collaboration.

The Cpl Integrated Services

consultancy team can advise

and guide your on-site

managers through every detail

of setting up and running a

managed service team

“I consider our relationship with Cpl IntegratedServices to be a joint partnership. Cpl not only achievetheir targets and Service Level Agreements, they help usto reduce our costs.”HP Enterprise Services

The expertise available within Cpl spans outsourcing best practice, talent

management and international legislation, business process excellence,

quality management systems, training and talent management. This pool of

expert advisers are available to diagnose and treat any of our client

companies and organisations. Consultancy services are available on an ad

hoc basis or as part of an ongoing service contract.

We guarantee we can:

• Improve your sourcing, time to hire and cost per hire ratios

• Deliver class leading talent retention and motivation

• Implement significant business process improvements delivering real efficiency/productivity gains and enhanced transparency/real time reporting

• Enhance and improve your approach to quality and training, harnessing our EFQM expertise and providing access to our suite of exemplary, practical and innovative training and quality programmes

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We love to besqueezed….Contacts us at:Cpl Integrated Servicesryan.williams@cplis.ie+353 (86) 7916983www.cplis.com