We are taking a number of steps to ensure that the risk to both our guests and staff from COVID-19 is minimised as far as possible. Our assessment is based on the Government guidelines for hospitality businesses and our experience of ten years.

We are trying wherever we can to keep the North Farm experience the same whilst putting in extra cleaning and health measures to protect us and you. We hope that you will enjoy your holiday with us just as much as ever.

Temporary alternative terms and conditions 1) For the whole of 2020, we have reduced all new deposits to the lower of 25% or £100 -

any deposits made after 31st March will be refundable for any reason up to four weeks before travel and deposits made before then will be refunded if Government guidelines prevent travel.

2) For 2020 bookings, we have also temporarily reduced the time that the balance is due from 8 weeks to 4 weeks for all new and existing bookings. Whenever you booked with us, we will contact you 4 weeks rather than 8 weeks before you travel. If you still wish to stay with us, and the Government guidelines say that you can, we will request the balance.

3) If after you pay your balance, you are unable to travel due to Government guidelines you will receive a full refund including your deposit. For bookings made before 4th July, if after you pay your balance, you are unable to travel for any reason you will be able to transfer your funds to another break in 2020 or 2021.

Pre-Arrival If any of your party is showing COVID symptoms or has a positive COVID test, please do not travel to North Farm. This is to protect us and our staff, as well as other guests.

We recommend taking out travel insurance in order that you are covered in such an eventuality. If you can’t claim on your travel insurance, we will be pleased to transfer your funds to another break in 2020 or 2021.

Cleaning arrangements We clean the properties ourselves, along with our two lovely cleaners, Lynn and Gisa. We have arranged for aprons, gloves and masks to be available to everyone who is cleaning or entering the cottages.

The cleaners will use a bagless hoover and have implemented additional systems for ensuring high-contact items such as door handles, light switches, remote controls, keys and cupboard doors are disinfected between stays.

Additional options for you We normally provide all of the following in the cottage. We have decided to continue to do so but if you would like any removed before your stay, please do let us know:

- Indoor toy-bags and books for children. - Tea, Coffee and Cooking Oil. - Welcome pack with some local treats. - Additional cushions on the sofa

Arrival Our check-in process is already contactless so no changes are needed here. If you have any questions about check-in or need to make specific arrangements with us, please do get in touch.

Departure We are asking guests to remove all bed-linen and towels themselves and place them in bags that will be provided. Alternatively, wet towels can be placed on the washing line.

Please also remove all waste and place in the appropriate bins.

After you get home If you test positive for COVID in the two weeks following your stay at North Farm, we would be grateful if you could let us know as soon as you are able.