Courtney James Resume 12-5-2016
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Courtney L. James, B.S. 2621 Westchester Parkway SE - Conyers, GA 30013 - phone (404) 488-9386 - [email protected] Professional Summary Recognized hardworking, dedicated, and motivated professional with over 16 years experience in roles demonstrating high skills in the manufacturing industry with proven effective and efficient team and self-starter skills. Maintains the ability to handle multiple programs and issues simultaneously, and work collaboratively with individuals at all levels professionally and publicly. Summary of Skills ERP Deltek Costpoint Purchase Orders/Contract Proposals Team Player Results Driven Strategic Planning People Management Proficient with MS Office (Word, Excel, Outlook, & Access) Promoting Process Improvement Analyzing Information Strong Communicator Innovator Proven Ability to Lead and Motivate Financial Forecasting & Planning Professional Experience Customer Support Program Manager -L-3 Communications Alpharetta, Georgia 2016-Currently Manage execution of government/military contracts at Repair Depot Level reporting daily to senior level managers Forecast, review, and manage quarterly financial goals for Overhaul and Repair Department Communicate directly with Customers as needed concerning their contracts Work directly with Program Director in preparing, approving, and submitting long-term Repair Proposals Manages and expedites O&R returns and spares with O&R personnel to support on- time deliveries Increase Major Program sales by 60% within six months Customer Support Administrator - L-3 Communications Alpharetta, Georgia 2012-2015 Publish weekly financial status reports, spreadsheets, shipping logs, WIP logs, and Backlog spreadsheets Provides detailed task instructions for O&R department for all government and customer-owned hardware Reduced all program inductions from 8 days to 1 (88%) to help improve customer TAT's Helped develop quotes, charts, graphs, pivot tables, and memos when required to help the CS team
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Transcript of Courtney James Resume 12-5-2016
Courtney L. James, B.S.
2621 Westchester Parkway SE - Conyers, GA 30013 - phone (404) 488-9386 - [email protected]
Professional Summary
Recognized hardworking, dedicated, and motivated professional with over 16 years experience in roles demonstrating high skills in the manufacturing industry with proven effective and efficient team and self-starter skills. Maintains the ability to handle multiple programs and issues simultaneously, and work collaboratively with individuals at all levels professionally and publicly.
Summary of Skills
ERP Deltek Costpoint Purchase Orders/Contract Proposals Team Player Results Driven Strategic Planning People Management Proficient with MS Office (Word, Excel, Outlook,
& Access)
Promoting Process Improvement Analyzing Information Strong Communicator Innovator Proven Ability to Lead and Motivate Financial Forecasting & Planning
Professional Experience
Customer Support Program Manager -L-3 Communications Alpharetta, Georgia 2016-Currently
Manage execution of government/military contracts at Repair Depot Level reporting daily to senior level managers Forecast, review, and manage quarterly financial goals for Overhaul and Repair Department Communicate directly with Customers as needed concerning their contracts Work directly with Program Director in preparing, approving, and submitting long-term Repair Proposals Manages and expedites O&R returns and spares with O&R personnel to support on-time deliveries Increase Major Program sales by 60% within six months
Customer Support Administrator - L-3 Communications Alpharetta, Georgia 2012-2015
Publish weekly financial status reports, spreadsheets, shipping logs, WIP logs, and Backlog spreadsheets Provides detailed task instructions for O&R department for all government and customer-owned hardware Reduced all program inductions from 8 days to 1 (88%) to help improve customer TAT's Helped develop quotes, charts, graphs, pivot tables, and memos when required to help the CS team
Electronic Assembler/Team Leader - L-3 Communications Alpharetta, Georgia 2000-2012
Worked closely with managers to determine monthly team goals and deadlines Planned day-to-day requirements for the team to ensure products were worked in proper order Supported management and other teams with any other initiatives as requested Trained new hires to maintain IPC-610 Class 3 workmanship and J-Standards Trained team members on multiple machines utilized within the assembly process
EducationM.B.A. of General Management - Currently Attending Devry/Keller GS of M, Atlanta, GAM.B.A. of Public Administrations - Currently Attending Devry/Keller GS of M, Atlanta, GAB.S. in Human Resources Management - University of Phoenix, Atlanta, GA (3.81 GPA) Completed 10/2013A.A. in Psychology - University of Phoenix, Atlanta, GA (3.84 GPA) Completed 8/2011
Honored as a Member of the Delta Mu Delta Honor Society for Business 7/2013
