Courtney Hoppe – AVP Relationship Manager Managed Spend (Declining Balance Cards) Payment Plus...
-
Upload
micheal-poindexter -
Category
Documents
-
view
216 -
download
1
Transcript of Courtney Hoppe – AVP Relationship Manager Managed Spend (Declining Balance Cards) Payment Plus...
2 0 1 4 F O A / P S S O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P S S O A C S U B u s i n e s s C o n f e r e n c e
PCard US Bank, Part I Courtney Hoppe – AVP Relationship Manager
Managed Spend (Declining Balance Cards) Payment Plus (Virtual Card Payments)
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Managed Spend (Declining Balance Card)
Balance declines without refreshing each cycle
Same online visibility, access, and reportingPurchase card rebate still appliesUsed for controlled purchasesVisa acceptance worldwide
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Managed Spend (Declining Balance Card)
When used for AthleticsBest practice, issue to a coach or team
managerConsider annual spend per cardUtilize temp auth start and end dates
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Managed Spend (Declining Balance Card)
Eliminating Blanket Purchase Orders Consolidates costly invoicesVendors get paid at point of saleDepartment gains live visibility and reportingBetter control of budgetAdded spend to optimize card rebate
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Managed Spend (Declining Balance)
Examples of Accepting VendorsGraingerRoyal Paper CorpWaxie Sanitary SupplyKeaton CateringWalters Wholesale ElecPlumbing & IndustrialCleansource
Graybar Electric Company
P & R Paper SupplyADI SecurityOffice MaxVita PrintHome DepotTarget Specialty
Products
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Managed Spend (Declining Balance Card)
How would the process work?Confirm that the vendor will accept card
payment Cancel the requisition for a blanketVerify vendor will meet terms and conditions Set up a managed spend account in Access®
Online Internal vendor and department numbers Buyer provides the account number to the vendor
The requesting department’s process will not change
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Managed Spend (Declining Balance Card)
How does the reconciliation process work?Department receives a consolidated statementThe employee submits the corresponding
receipts The packet is then audited by procurementPacket is submitted for single payment to US
BankTransaction data can be uploaded into
PeopleSoft
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Managed Spend (Declining Balance Card)
Can multiple departments use the same vendor?Each department assigned a declining balance
accountSame as multi-department blanket to prevent
cross-over expendituresOnly difference is the payment method
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Only thepayment method
changes PAYMENT
INVOICERECEIPT
FINANCIALSYSTEM
CODING
APPROVAL
Payment Plus
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Payment Plus
Availability to CampusesInterface TestingPilot Timeline
Implementation TopicsU.S. Bank SupportProgram Set UpTest Transactions
Vendor EnrollmentDedicated Enablement ManagersAcceptors, Good Opportunity, Online
Access OnlinePAYMENT PLUS
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Program Optimization
Consultative ApproachAnnual Review and RecommendationsBenchmarking and Opportunity ToolsFinancial Benefits StatementsOngoing Success TrackingSupports Vendor Enablement Effort
2 0 1 4 F O A / P S S O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P S S O A C S U B u s i n e s s C o n f e r e n c e
PCard US Bank, Part II Courtney Hoppe – AVP Relationship Manager
Travel Card Program Options Fraud Overview and Mitigation
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Travel Card Options
Liability OptionsCorporate or Individual
Billing Structure OptionsCorporate - CentralCorporate - IndividualIndividual - Individual
Best PracticesCentral Accounts for Hotel, Air, and CarDelinquency Management
Best PracticesCentral Accounts
for Hotel, Air, and Car
Controlled Processes
Delinquency Management
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Supports chip-enabled card for U.S. based cardholders who frequently travel overseasImproves payment capability and
convenience in regions where chip cards are commonplace
Ensures wherever employees travel, they can quickly and easily pay for T&E expenses
Provides enhanced security abroad when existing PIN option is used
Travel Card Options - EMV
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview - Definition
What is card fraud?Unauthorized transactions by a third partyObtaining funds by misrepresentation of
identity, authority or informationWhat is not card fraud?
Authorized use by a family memberEmployee abuseMerchant error/disputed transactionsInability to pay
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview - Prevalence
Restrict card use to specific types of merchants
Establish spending limits for specific timeframes
Set purchase and transaction limits
Run reports that track and monitor expenses
85%
23% 20%12%
5% 5%
0%
20%
40%
60%
80%
100%
Checks ACH Debit CommercialCards
ConsumerCards
ACH Credits Wire
Vehicles for Payment Fraud
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – Credit Master Run
Programs capable of generating account numbers
Phone and internet transactionsIndependent of any card activity or usage
patternsU.S. Bank is always monitoring active runs
Numbers AreNOT Actual Numbers Are NOT
Actual Account Numbers
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – Credit Master Run
Cases are reviewed daily for new fraud trends
Adjust strategies to detect and stop these trends
Two types of fraud rulesNear-time rulesReal-time rules
Real-time declines are designed to decline/refer fraud on the first detected attempt
Near-time alerts provide an opportunity to block subsequent fraud attempts
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – Counterfeit Mitigation
Strategies to decline suspicious transactionsMonitor for counterfeit test authorizationsWatch for increased counterfeit activity by
locationCompare cases against compromised
merchantsAssess risk of continued use of compromised
cardAnalyze transaction history of cases daily to
find new compromise locations
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – MCC Blocking MitigationMCC5085839859995051739950655969573250475045
Direct MarketingElectronic Stores
Hospital Equipment & SuppliesComputers, Peripheral Equipment, Software
Miscellaneous & Specialty Retail StoresMetal Service Centers and Offices
Business ServicesElectrical Parts & Equipment
Top 10 Fraud by MCC P-CardDescription
Industrial SuppliesCharitable and Social Service Organizations
MCC5732541152005542596953116011472253108999
Top 10 Fraud by MCC IndustryDescription
Electronic StoresGrocery Stores, Supermarkets
Home Supply Warehouse StoresAutomated Fuel Dispenser
Direct MarketingDepartment StoresAutomated Cash
Travel Agencies & Tour OperatorsDiscount Stores
Professional Services
MCC7011350357325200581230305411594758143009
Grocery Stores, SupermarketsCard Shops, Gift, and Souvenir Shops
Fast Food RestaurantsAir Canada
Electronic StoresHome Supply Warehouse Stores
Eating Places, RestaurantsAerolineas Argentinas
Top 10 Fraud by MCC C-CardDescription
Lodging - Hotels, Motels, ResortsSheraton Hotels Evaluate what merchant
groups are necessary for your cardholders
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – Best Practices
When calling customer service or fraud support, always ask that the rep add a note to the account indicating your efforts to communicate on this issue.
Take note of everyone you speak with at US Bank (date, time, name, topic description).
Always retain fax confirmation when statement of fraud is returned. Retain for at least 3 cycles after the incident occurs.
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – Best Practices
Review spending reports & question transactions
Be mindful of how card data is stored and destroyed
Keep cardholder account records currentEnsure that termination includes destroying
the card Notify Account Coordinator of anticipated
changesFrequently communicate policies on
appropriate useEducate on how to report suspicious activity
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – Best Practices
Schedule fraud reports to monitor activity and ensure the statement of fraud affidavit is returne.Statement of Fraud Report includes all Fraud Cases
that were opened in the past 90 days and show when the document was sent and if/when it was received back by U.S. Bank.
Fraud Summary Report includes all authorizations and transactions identified as fraud for each of the fraud cases during the time frame requested. The report also summarizes the top fraud MCCs by count and dollar amount.
2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P SS O A C S U B u s i n e s s C o n f e r e n c e
Fraud Overview – Best Practices
Sign your cards as soon as they arriveDon’t lend your card to anyone, even coworkers or
managersDon’t leave cards or receipts lying aroundKeep an eye on your card during the transactionDestroy receipts and statements you no longer needReconcile accounts frequentlyReport any questionable charges promptly to U.S.
BankNotify U.S. Bank in advance of a change in address or
phoneDon’t give out personal information over the phone Keep a records in a secure place
2 0 1 4 F O A / P S S O A C S U B u s i n e s s C o n f e r e n c e2 0 1 4 F O A / P S S O A C S U B u s i n e s s C o n f e r e n c e
Questions? Courtney Hoppe – AVP Relationship Manager
[email protected] or (310) 363-5850