Court Clerk Mobile Connect Application Support Guide

iOS (iPhone, iPad, iPod Touch) and Android (mobile devices)

Provided by the Clerk of the Circuit Court of Cook County

Copyright © 2013 Clerk of the Circuit Court of Cook County. All rights reserved.

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Table of Contents Getting Started with Court Clerk Mobile Connect ..................................................................................................................................................................................... 2

Getting Started .................................................................................................................................................................................................................................................... 2

System Requirements ...................................................................................................................................................................................................................................... 2

Main Menu ................................................................................................................................................................................................................................................................. 3

General Navigation Commands ........................................................................................................................................................................................................................ 4

Search .......................................................................................................................................................................................................................................................................... 5

Performing an Electronic Docket Case Search by Case Number .................................................................................................................................................... 6

Performing an Electronic Docket Case Search by Name ................................................................................................................................................................... 7

Selecting from the results of the Electronic Docket Case Search ................................................................................................................................................... 8

Saving an Electronic Docket Case ............................................................................................................................................................................................................... 9

Performing an Traffic Ticket Search by Ticket Number .................................................................................................................................................................. 10

Performing an Traffic Ticket Search by Driver’s License Number .............................................................................................................................................. 11

Selecting from the results of the Traffic Ticket Search .................................................................................................................................................................... 12

Performing an Court Call Search ............................................................................................................................................................................................................... 13

Facilities ................................................................................................................................................................................................................................................................... 15

Fees ............................................................................................................................................................................................................................................................................. 16

More (Sections) ..................................................................................................................................................................................................................................................... 17

How to Contact Us ........................................................................................................................................................................................................................................... 17

About the Clerk of the Circuit Court ......................................................................................................................................................................................................... 18

Recommend this App ..................................................................................................................................................................................................................................... 19

Review our Privacy Policy ............................................................................................................................................................................................................................ 20

Visiting our Main Website ............................................................................................................................................................................................................................ 21

Apple iPhone App Support ............................................................................................................................................................................................................................... 22

Android App Support .......................................................................................................................................................................................................................................... 22

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Court Clerk Mobile Connect is a free application provided by the Clerk of the Circuit Court of Cook County to make it

convenient for the public to access court record information while on-the-go using mobile devices.

Getting Started

To install Court Clerk Mobile Connect on the iPhone, iPad or iPod Touch, visit the iTunes App Store and download

Court Clerk Mobile Connect.

To install Court Clerk Mobile Connect on an Android phone, visit Google Play on your device and download Court Clerk

Mobile Connect.

System Requirements

iOS v4.0 or higher (iPhone, iPad or iPod Touch); Android v2.3.2 or higher (mobile phone only)

iTunes Account for iOS, Gmail account for Android

Internet connection to access data through Court Clerk Mobile Connect, including Wi-Fi and/or mobile carrier 3G/4G or

higher network.

Storage permission on your device is required for the Save your case feature to work. (See page 9.)

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Touching the badge on the device’s main screen opens the application to the main menu.

Search Access to three different types of searches: Electronic Docket Search Traffic Ticket Search Court Call Search

Facilities Access to location, hours of operation and contact information for the different court facilities.

Fees Access to the fee schedule

About Us Information about the Clerk’s Office and the Clerk of the Circuit Court

Contact Us General contact information

Website Link to the main website

Privacy Policy Information about the privacy policy associated with using the mobile application.

More Connection to other features of the mobile app: Contact Us About the Clerk of the Circuit Court Recommend this App Privacy Policy

Internet Connection Required

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Navigates to Main Menu screen

Navigates to previous screen

Navigates to main search screen

Navigates to information about the Clerk’s Office facilities

Navigates to the fee schedule for court costs in the Circuit Court of Cook County

Navigates to information about the Clerk’s Office, and other supportive information.

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There are three (3) types of case searches that can be performed using the Court Clerk Mobile Connect application:

Electronic Docket Case Search – this searches our electronic docket for all CIVIL case types. This excludes any

criminal case searches.

Traffic Ticket Search – this searches our traffic ticket database for moving violations where either the case is still

pending and/or the traffic ticket violation has not been settled. Traffic tickets that have been PAID may no longer

appear in this search.

Court Call Search – this searches our court call roster for upcoming court events to be held within the next five (5)

business days.

In order to perform searches, the device will need to access the Clerk of the Circuit Court’s data service via the Internet using

the either Wi-Fi or the mobile carrier’s network.

An alert message will appear if either a network connection is not found, or the data service is unreachable.

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Performing an Electronic Docket Case Search by Case Number

From the main search screen touch Electronic Docket Case Search.

From the search type screen touch Search by case number.

Enter a case number in the text box. Case numbers should contain either the 4- or 2-digit year, followed by the divisional code, and a numeric series. Touch the Start Search button to begin.

Proceed to page 8

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Performing an Electronic Docket Case Search by Name

From the main search screen touch Electronic Docket Case Search.

From the search type screen touch Search by LAST name.

Enter a last name in the text box. Select if the results should be sorted by name or case number. Touch the Start Search button to begin.

Proceed to page 8

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Selecting from the results of the Electronic Docket Case Search The application will use the device’s internet connection to perform the request. This may take a moment based on the

device’s connectivity.

Tips & Hints

Filter this list by keyword(s)… The displayed search results can be filtered by entering a keyword in the filter box, such as a division, a first name or case type. When paging through the results, the filter will remain active until removed. To remove the filter, click the in the filter box. Using the Back button After selecting a specific case to view

detail information, touching the button will return you to the previous search results. This screen may take a moment to REFRESH in order to capture the most recent results.

The results from the search request will be displayed. Select a case to view detailed information. If performing a name search, only 50 records will appear at a time. Scroll to the bottom of the list to view the next or previous list of results.

Detailed information about the case will be displayed organized in three sections: Summary, Party Info, and Case Activities.

Click on the + to expand the section.

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Saving an Electronic Docket Case

A case can be saved for future access by clicking the Save this case button that appears on the case detail page. Basic case information is now stored in your device’s storage. Storage permission on your device is required for this feature.

To view saved cases, from the Search Type screen, touch the View My Saved Cases button.

A list of your saved cases will be displayed. Select a case to view its detail information. A saved case can be removed from the list by clicking on the next to that case.

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Performing an Traffic Ticket Search by Ticket Number

From the main search screen touch Traffic Ticket Search.

From the search type screen touch Search by traffic ticket number.

Enter a ticket number in the text box as it appears on your ticket without dashes or spaces. Touch the Start Search button to begin.

Proceed to page 12

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Performing an Traffic Ticket Search by Driver’s License Number

From the main search screen touch Traffic Ticket Search.

From the search type screen touch Search by traffic ticket number.

Enter a driver’s license number in the text box as it appears on your ticket without dashes or spaces. Touch the Start Search button to begin.

Proceed to page 12

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Selecting from the results of the Traffic Ticket Search The application will use the device’s internet connection to perform the request. This may take a moment based on the

device’s connectivity.

Tips & Hints

Why can’t I find my ticket? If the ticket does not appear in the results, click on the “Why can’t I find my ticket?” link to view help dialog box: “Electronic ticket data is only available for tickets issued within the last 12-months and meet one of the following criteria: There is a balance due for payment on the ticket or case. There has been activity on the ticket within the last 3 months. The ticket is scheduled for a future court date. Note: It takes seven (7) to twenty-one (21) days for a ticket to be received from the police agency and entered into the Clerk’s system. Once a ticket has been paid, it will no longer appear in our searchable database.”

Using the Back button After viewing a specific ticket, touching

the button will return you to the previous search results. This screen may take a moment to REFRESH in order to capture the most recent results.

The results from the search request will be displayed. Select a ticket to view detailed information.

Detailed information about the ticket will be displayed organized in three sections: Summary, Ticket Details, and Fee Amount.

Click on the + to expand the section.

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Performing an Court Call Search

From the main search screen touch Court Call Search.

Enter a case number in the text box. Case numbers should contain either the 4- or 2-digit year, followed by the divisional code, and a numeric series. Touch the Start Search button to begin.

Detailed information about the court event for the requested case number is displayed.

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Tips & Hints

Why can’t I find my case? If the case does not appear in the results, click on the “Why can’t I find my case?” link to view help dialog box: “Court call schedule includes data for today and for the next 5 business days. Please be advised that not all cases may have been entered onto the automated court call schedule. You may also perform a search of the electronic docket. It is the litigant’s responsibility to track his/her case and appear in court on the dates set by the judge. This tool seeks to merely assist the litigant in that process.”

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The Facilities section provides location, hours of operation and contact information for each of the Clerk’s office facilities

In order to view the most current contact information, the device will need to access the Clerk of the Circuit Court’s data

service via the Internet using the either Wi-Fi or the mobile carrier’s network. An alert message will appear if either a network

connection is not found, or the data service is unreachable.

From the main search screen select a division or courthouse to view.

From the search type screen touch Search by case number.

Displays a Google map for the

location of the facility.

Initiates the mobile phone to

make a phone call to the facility.

Launches the mobile device’s

email client to send an email to

the facility.

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The Fees section provides an up-to-date fee schedule of court costs.

In order to view the most current fee information, the device will need to access the Clerk of the Circuit Court’s data service via

the Internet using the either Wi-Fi or the mobile carrier’s network.

An alert message will appear if either a network connection is not found, or the data service is unreachable.

From the main search screen select a fee type to view.

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The main menu, as well as, the features under the ‘More…’ section, provides information about the Clerk’s Office and support

for the Court Clerk Mobile Connect application.

How to Contact Us

[From Main Menu]

From the Main Menu or the More screen select Contact Us.

Initiates the mobile phone to

make a phone call to the office.

Launches the mobile device’s

email client to send an email to

the office.

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About the Clerk of the Circuit Court

[From Main Menu]

From the Main Menu or the More screen select About Us or About the Clerk of the Circuit Court.

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Recommend this App

[From Main Menu]

From the Main Menu or the More screen select Privacy Policy.

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Review our Privacy Policy

From the More screen select Recommend this App.

Initiates the mobile email client to

send a compiled message to

others about the mobile app.

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Visiting our Main Website

From the Main Menu select Website.

The Clerk of the Circuit Court’s main website will launch in a browser within your device’s window – leaving the mobile app. To return back to the mobile you will have to close the browser window, and launch the app from your device’s main screen.

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Apple iPhone App Support Links

http://www.apple.com/support/iphone/applications/

http://support.apple.com/kb/index?page=search&src=support_site.psp.search&locale=en_US&q=iphone%20applications

App Store FAQ

http://support.apple.com/kb/HT2001

iPhone App relevant FAQs

I just downloaded an application. How do I install it on my device? Please read - http://support.apple.com/kb/HT1977

I have an issue with an application. Where do I go for help? Please read - http://support.apple.com/kb/TS1702 troubleshooting

FAQ, which explains how to fix common issues and get additional assistance.

How do I remove an application from my device? 1. Select your device on the left side of the iTunes window. 2. Click the

Applications tab. 3. Select Sync applications. 4. Click the Selected applications button. 5. Deselect the applications you wish to

remove. 6. Click Apply.

For additional information about removing applications, read http://support.apple.com/kb/HT1977

Android Market App Support Links

http://www.google.com/support/androidmarket/bin/topic.py?hl=en&topic=1100168&parent=TopLevel

Send your feedback or report issues to courtdev@cookcountycourt.com.