COURSE SYLLABUS

Course Title: MAN 2571 Operations Management (Supply Chain Operations) Course Number: MAN 2571

Online Instruction

View the Syllabus Addendum which provides the most current version of fluid information, such as the academic calendar.

WELCOME

This course examines the systematic approaches to managing all activities involved in moving materials, products, service, and information from point of origin, to point of use. Students will learn to make improved business logistics and supply chain management decisions through the practical application of multiple analytic techniques used by managers in the field. Emphasis is placed on transportation systems, inventory analysis and management, and warehouse management.

INSTRUCTOR

Name: Serge Lacerte

Email: lacerte.serge@spcollege.edu, (Please email me through MyCourses.)

Phone: To be provided

Office and Online Chat Hours: By Appointment

Office Location: Online

Instructor Web Page: http://web.spcollege.edu/instructors/id/lacerte.serge

ACADEMIC DEPARTMENT

DEAN: Dr. Greg Nenstiel

Office Location: Epicenter, TE- 305

Office Phone Number: 727-341-3026

Email: Nenstiel.greg@spcollege.edu

Academic Chair: Dr. April Bailey

Office Location: Seminole Campus UP 337

Office Phone Number: (727)614-7084

Email: Bailey.April@spcollege.edu

WEBSITE

URL: https://blog.spcollege.edu/business/

COURSE INFORMATION

Course Description: This course requires students to relate supply chain best

practices to organizational performance. Students will integrate the functional roles of

sales, purchasing, supply chain, and operations in order to make tactical decisions with

the objective of improving organizational performance. Students will apply theory and

best practices from prerequisite courses across integrated supply chain decisions to

implement a plan to achieve effective supply chain performance.

Course Goals: By the end of this course, the student will be able to:

1. Justify the importance of supply chain decisions on an organization. 2. Investigate the impact supply chain decisions have on various key performance

indicators. 3. Apply various supply chain analytics techniques.

Course Objectives:

Logistics, and supply chain management basics

1. Define and characterize supply chain management and logistics. 2. Describe the role of other business functional areas in supply chain management.

Transportation systems

1. Assess the importance of the transportation system. 2. Explain the scope of the domestic and global transportation system. 3. Describe various services in the transportation industry and how these services are

coordinated. 4. Explain the infrastructure and equipment used by the various modes of

transportation. 5. Determine the costs/benefits of company-owned versus for-hire transportation. 6. Explain the scope of international transportation. 7. Explain the complexities of international transportation.

Warehousing and materials handling

1. Explain the reasons for maintaining warehousing. 2. Explain the functions of warehouses. 3. Compare and contrast public and private warehouses. 4. Describe materials handling functions. 5. Explain the elements that influence space layout in warehousing (e.g. productivity,

damage, safety, security, etc.) 6. Create a cost-benefit analysis.

Prerequisites: Internet research and basic computer application skills. No course prerequisites.

Availability of Course Content: The module for the week will open on Monday at 1:00 AM EST and will close the following Monday at 11:59 PM EST. This is a decision to be made by the individual instructor.

Proctored Testing Information (if applicable): www.spcollege.edu/ecampus/ecampus/proctored_testing

REQUIRED TEXTBOOK & OTHER RESOURCE INFORMATION

Required Textbook: Supply Chain Management: A Logistics Perspective, 10th Edition.

Authors: Coyle, J, Langley, J, Novack, R, Gibson, B. (2016)

Publisher Information: Cengage Publishing

ISBN-13: 9781305859975

**Supplemental Handbooks by CSCMP

*All supplemental handbooks can be located in the module titled “Supplemental Handbooks”.

Textbooks site at http://www.spcollege.edu/textbooks/

SPC Libraries: http://www.spcollege.edu/libraries/

LEARNER SUPPORT

View the Disability Resources site

St. Petersburg College is committed to providing quality education and services to all students who

study here. Our focus is your success. To help you achieve that, Disability Resources works with

students, faculty and staff to provide accommodations that ensure equal access for all students.

The office provides or facilitates:

Academic adjustments such as early registration and exam accommodations

Academic modifications such as course substitutions

Aids and services including adaptive technologies, note takers and interpreters

College Placement Test accommodations

Under Section 504 of the Vocational Rehabilitation Act of 1973 and the Americans with Disabilities Act

of 1990, SPC seeks to ensure that admission, academic programs, support services, student activities

and campus facilities are accessible to and usable by students who document a qualifying disability with

the College. Students with disabilities who desire accommodations need to provide appropriate

documentation of a disability and request services from Disability Resources.

View the Academic Support site

View the On-Campus and Online Support site

SPC campuses have Learning Support Centers (LSCs) where students can seek help. Paid tutors are available for help at no cost to students. Check the link above for days and times of our LSCs.

View the Student Services site

SPC offers a wide variety of services to help you register for classes, pay your fees, receive your grades, request transcripts or answer any questions you have.

IMPORTANT DATES

Course Dates: View the Academic Calendar site

Drop Date: View the Academic Calendar site

Withdrawal Date: View the Academic Calendar site

Proctor Dates: View the Proctored Testing Information. site

Financial Aid Dates: View the Financial Aid Dates site

DISCIPLINE-SPECIFIC INFORMATION

Supply Chain Management subplan courses in the Business Administration A.S. degree prepare students to work in many parts of the supply chain including procurement, demand planning, warehousing, distribution, and customer service. Organizations depend on supply chain professionals to manage and oversee operational processes. The rapidly changing field of supply chain management requires professionals to continue their education. Industry certifications often help people move forward in their careers. St. Petersburg College through the LINCS Supply Chain Management program, offers students the opportunity to earn up to eight entry to mid-level industry certifications endorsed by the national Council of Supply Chain Management Professionals (CSCMP). The SCPro Fundaments industry certifications include:

Supply Chain Management Principles

Customer Service Operations

Warehousing Operations

Transportation Operations

Inventory Management

Demand Planning

Supply Management & Procurement

Manufacturing & Service Operations

MAN 2571 provides students the opportunity to earn the following SCPro Fundamentals industry certifications:

Customer Service Operations

Manufacturing & Service Operations

Demand Planning

Supply Management & Procurement Students are encouraged to download or print the supplemental handbook in preparation for the corresponding SCPro Fundamentals certification exam. Please contact LINCS@spcollege.edu for additional information.

ATTENDANCE

View the college-wide attendance policy included in the Syllabus Addendum.

For this class, attendance is defined as: Each week you are required to post the required “due” assignments and academic work. In week one and week two if no work or insufficient work is submitted you may be withdrawn with a “W” grade.

Active participation is required in all 8 weeks of the class. Non-participation and/or insufficient work submissions may result in you being withdrawn from the class with a “WF” grade at the 5th week or (60% mark).

Students are allowed two excused absences in the course. However, you are required to

contact the instructor in writing, before the class session, notifying the instructor of the

absence.

Students are given a W in a course if they are withdrawn for non-attendance (No Show)

in Week 1 or Week 2, or are given a WF if participation issues occur at the 60% point

(withdrawal date).

GRADING

Category Details Points

Peer Introductions 1 post @ 0 points Required for attendance reporting

Chapter Assessment 5 posts @ 5 points 25

Chapter Discussion 5 posts @ 5 points 25

CSCMP Discussion 5 DB’s @ 10 points 50

Case Studies 2 CS’s @ 20 points 40

Final Exam 1@ 60 points 60 200 points

SPC grades on an A, B, C scale; they do not offer pluses (+) or minuses (-). The grading

scale is:

A: 100-90%

B: 89-80%

C: 79-70%

D: 69-60%

F: Below 60%

Grading Philosophy:

Grades will be assigned based solely on student performance and not on prevailing

student norms or students' perceptions of their performance. This course syllabus clearly

communicates performance standards and these standards will be fairly and consistently

applied throughout the semester. Grading standards have been developed based

exclusively on course objectives reflecting the appropriate level of content mastery,

including mastery of the subject matter as well as mastery of those core curriculum

components such as effective writing and information literacy deemed appropriate to the

course.

Although a bell curve may not always be achieved, nor is it necessarily desirable, it is

expected that the grade of A is awarded only to those students whose work is truly

exceptional, reflecting both content mastery and the ability to analyze and

articulate that material. Students can expect that the grade of A will be awarded only to

those few students whose work is exceptional reflecting both content mastery and the

ability to communicate that material. Grades of B and C would be awarded more

frequently implying lesser degrees of content mastery. The grade of D represents the

lowest passing grade and denotes borderline content mastery. The definition of each

grade level is as follows:

A = Outstanding: Performance excels far above established standards for university-level

performance

B = Superior: Performance above established standards

C = Good: Performance meets established standards

D = Substandard: Performance is below established standards

F = Failure: Performance does not meet minimum requirements

Late Submissions & Extenuating Circumstances:

Late assignments (projects, quizzes, class participation, and exams) are not graded

unless you have missed the deadline due to medical reasons. All requests for

extensions must be made in writing (via SPC email) and supporting medical

documentation will need to be attached for extensions to be granted.

Textbook issues, computer problems, or technology related issues do not constitute an

extenuating circumstance. Extra time to complete assignments will not be assigned for

these reasons.

Late Policy

Assignments and assessments will only be accepted past the deadline with documentation of a medical or family emergency.

ASSIGNMENTS

STUDENTS’ EXPECTATIONS AND INSTRUCTOR’S EXPECTATIONS

NEED HELP??– HERE ARE THE STEPS TO TAKE

Resources are in place to help you, but the first move is yours.

There is a Course Forum where you can ask questions. Your professor, or a classmate, will respond to help you.

Email the instructor, your instructor will strive to respond to emails within 24 hours on week days, 48 hours on weekends.

You can seek out a tutor at a Learning Support Center. Look here: http://www.spcollege.edu/tutoring/

Your professor may also be available during office hours. Refer to your professor’s instructor page.

Above all, take action immediately to avoid falling behind! Do not procrastinate!

At the 60% point of the course, students who are too far behind (2 assignments) may be dropped.

ACADEMIC HONESTY:

All students are expected to abide by the SPC Honor Code, viewable at http://www.spcollege.edu/AcademicHonesty/

PARTICIPATION, CONDUCT, & NETIQUETTE

SPC has outlined expectations for student behavior and interaction for online discussions, email, and other forms of communication. View the Student Expectations in the Syllabus Addendum.

COPYRIGHT

Copyrighted material within this course, or posted on this course website, is used in compliance with United States Copyright Law. Under that law you may use the material for educational purposes related to the learning outcomes of this course. You may not further download, copy, alter, or distribute the material unless in accordance with copyright law or with permission of the copyright holder. For more information on copyright visit: www.copyright.gov.

TURNITIN

The instructor of this course may require use of Turnitin.com as a tool to promote learning. The tool flags similarity and mechanical issues in written work that merit review. Use of the service enables students and faculty to identify areas that can be strengthened through improved paraphrasing, integration of sources, or proper citation. Submitted papers remain as source documents in the Turnitin database solely for the purpose of detecting originality. Students retain full copyright to their works. Review the Turnitin Usage Agreement. Students who do not wish to submit work through Turnitin must notify their instructor via course email within the first seven days of the course. In lieu of Turnitin use, faculty may require a student to submit copies of sources, preliminary drafts, a research journal, or an annotated bibliography.

STUDENT SURVEY OF INSTRUCTION

The Student Survey of Instruction is administered in courses each semester. It is designed to improve the quality of instruction at St. Petersburg College. All student responses are confidential and anonymous and will be used solely for the purpose of performance improvement.

TECHNOLOGY

MINIMUM REQUIREMENTS

View the MyCourses Minimum Technology Requirements

Students should know how to navigate the course and use the course tools. Dropbox-style assignments may require attachments in either Microsoft Word (.doc or .docx) or Rich Text Format (.rtf), so that they can be properly evaluated. If an attachment cannot be opened by the instructor, students will be required to re-format and re-submit an assignment so that it can be evaluated and returned with feedback.

Minimum Technical Skills:

MyCourses tutorials are available to students new to this LMS and are located at the beginning of the course. Most features on MyCourses are accessible on mobile devices, although it is recommended that you use a computer for quizzes, tests, and essay assignments. Access to a Windows or Mac computer is required for this course.

Students must be able to run programs and save files on a computer.

ACCESSIBILITY OF TECHNOLOGY

View the MyCourses (Brightspace by Desire2Learn) Accessibility Statement

View the Google Accessibility Statement

View the Cengage Accessibility Statement

SPC Learning Support Centers have computers and software that you can use for this course.

PRIVACY

View the MyCourses (Brightspace by Desire2Learn) Privacy Statement

View the Google Privacy Statement

View the Cengage Privacy Statement

TECHNICAL SUPPORT

Technical support is available via the Technical Support Desk.

INSTRUCTIONAL CONTINUITY PLAN - EMERGENCY PREPAREDNESS POLICY

The St. Petersburg College website at www.spcollege.edu is the official source of college information regarding the status of the institution. Other important information will be communicated via SPC Alert, local media outlets, and the college toll-free phone number 866-822-3978. All decisions concerning the discontinuation of college functions, cancellation of classes, or cessation of operations rest with the President or his/her designee. The College realizes that it is possible for a significant natural disaster to compromise SPC campus facilities sufficiently to disrupt the delivery of classes on campus/campuses for an extended period of time, and is planning ways our operations can continue following such an emergency.

So, in the event that a hurricane or other natural disaster causes significant damage to St. Petersburg College facilities, you may be provided the opportunity to complete your course work online. Following the event, please visit the college website for an announcement of the College's plan to resume operations.

Further, in the event of such a disaster, the instructor will continue using the Learning Management System (LMS) of MyCourses for continuation of all required learning and

instructional activities in this course, including the issuing of graded online assignments and expectation of student completion of those graded assignments.

Therefore, in order to keep up with all activities in this course during and after a natural disaster, please plan to continue this course by maintaining online access to MyCourses in lieu of meeting in a classroom—possibly through duration of the course’s regularly scheduled end date. We will finish this course in MyCourses, as directed by your instructor online, and your instructor will use all graded assignments—both online and formerly on-campus—to assess and issue your final letter grade for this course, as normally planned, despite occurrence of the natural disaster.