FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year

COURSE DESCRIPTION

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COURSE DETAILS

Title (of the course): INFORMÁTICA PARA LA GESTIÓN TURÍSTICA

Code: 101716

Degree/Master: GRADO DE TURISMO Year: 3

Name of the module to which it belongs: 

Field: INFORMÁTICA PARA LA GESTIÓNTURÍSTICA

Character: OBLIGATORIA Duration: FIRST TERM

ECTS Credits: 6 Classroom hours: 60

Face-to-face classroom percentage: 40% Study hours: 90

Online platform: Moodle

LECTURER INFORMATION

Name: YEGUAS BOLÍVAR, ENRIQUE (Coordinator)

Faculty: ESCUELA POLITÉCNICA SUPERIOR

Department: INFORMÁTICA Y ANÁLISIS NUMÉRICO

Area: CIENCIA DE LA COMPUTACIÓN E INTELIGENCIA ARTIFICIAL

Office location: CAMPUS DE RABANALES. EDIFICIO C3. PLANTA BAJA

E-Mail: eyeguas@uco.es Phone: 957212289

URL web: http://www.uco.es/users/in1yeboe/

PREREQUISITES AND RECOMMENDATIONS

Prerequisites established in the study plan

   None.

Recommendations 

   None specified.

INTENDED LEARNING OUTCOMES

CB1 Developing the ability to analyse and summarise

CB2 Demonstrating the ability to organise yourself and plan

CB3 Written and oral communication in Spanish

CB4 Being able to work as a team

CB5 Developing skills in interpersonal relationships

CB6 Demonstrating critical thinking

CB7 Developing autonomous learning

CB8 To acquire skills and an ethical commitment to contribute to creating a fairer and more respectful society with regards basic

human rights.

CB9 To acquire knowledge and skills which will allow the student to be able to successfully undertake postgraduate study.

CU2 Improving user-level skills in ICT

CE7 To select, analyse, manage, interpret and summarise information linked to the tourist sector.

OBJECTIVES

FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year

COURSE DESCRIPTION

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This course is designed for students who have not used a Computer Reservation System (CRS) or have basic knowledge about the travel industry.

The objective of the course is to provide a high standard of knowledge and experience in order for the participants to receive the basic notions of a

Global Distribution System (GDS). The course covers the essential knowledge used primarily by students of travel systems, employees of travel

agencies, and retail travel counsellors, while using a Global Distribution System.

Upon completion of this course, participants will be able to:

- Operate in a standard Global Distribution System (GDS) platform environment.

- Encode and Decode cities, airports, countries, states, airlines and equipments.

- Use convertion functions.  

- Display general information in the GDS Information System.

- Display airline availability, schedules and timetables.

- Book, waitlist and cancel airline reservations.

- Construct a Passenger Name Record.

- Retrieve and modify Passenger Name Record information.

- Issue an itinerary.

CONTENT

1. Theory contents

Module I: Computer Reservation Systems and Global Distribution Systems.

- History and evolution.

- Appearance.

- Implementation.

Module II: Encoding and Decoding.

- Types of codes.

- Locations and sub-locations.

- Countries and states.

- Equipments.

- Hotel chains.

- Car rental companies.

Module III: Airline systems: reservations management.

- Neutrality principle.

- Availability displays.

- Modifying availability.

- Direct access.

- Flight information.

- Access levels.

- Marketing agreements between airlines.

Module IV: Passenger Name Record (PNR).

- Compulsory and optional elements.

- Name element.

- Itinerary element.

- Air segments. Information segments.

- Contact element.

- Ticketing element.

- Received-from element.

- End of transaction.

- Cancelling elements.

- Retrieving PNRs.

- OSI elements.

- SSR elements.

Module V: Convertion and calculation functions.

- Convertion functions.

- Calculation functions.

- Time zones.

2. Practical contents

Global Distribution System Simulator:

Practice 1. Encoding and Decoding.

Practice 2. Flights availability (I, II, III).

Practice 3. Reservations (I, II, III).

Practice 4. Passenger Name Record (I, II, III, IV, V, VI).

FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year

COURSE DESCRIPTION

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METHODOLOGY

Methodological adaptations for part-time students and students with disabilities and special educational needs

The Global Distribution System Simulation software will be available to be downloaded and installed in a common and accesible platform. A

tutorial will be available to explain the detailed instructions to make it work properly.  

Face-to-face activities

Activity Large group Medium group Total

 Assessment activities 2 - 2

 Case study 13 - 13

 Lab practice - 15 15

 Lectures 20 - 20

 Workshop 10 - 10

 Total hours: 45 15 60

Off-site activities

Activity Total

 Activities 30

 Analysis 10

 Exercises 20

 Information search 10

 Self-study 20

 Total hours: 90

WORK MATERIALS FOR STUDENTS

Case studies - Moodle

Dossier - Moodle

Exercises and activities - Moodle

Coursebook - Moodle

FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year

COURSE DESCRIPTION

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EVALUATION

Intended learnig outcomes

Tools

Problem solving

Real and/or simulated

tasks Short answer tests

CB1 x  x  x 

CB2 x 

CB3 x 

CB4 x 

CB5 x 

CB6 x 

CB7 x  x  x 

CB8 x 

CB9 x 

CE7 x  x  x 

CU2 x  x  x 

Total (100%) 20% 20% 60%

Minimum grade.(*) 5 5 5

(*) Minimum grade necessary to pass the course

�Valora la asistencia?: No

General clarifications on instruments for evaluation:

The evaluation consists of three different instruments:

- Simulation: the student must complete different lessons in a Global Distribution System Simulator software. Each completed lesson has a value

of 0.15, with all lessons completed having a value of 2 points (20% of global mark). At least seven lessons must be completed in order to add the

mark to that obtained in the other two instruments. The simulator downloaded and installed by the student, including the different lessons

completed, must be submitted through Moodle the last month of the course.

- Short answers test: the student must answer case study questions corresponding to different scenarios in a Global Distribution System

(encoding/decoding, reservations management, air system, passenger name record). At least half of the questions must be answered appropiately.

- Problems solving: consists of two different types of problems including orders sequence and time zones. At least half of the problems must be

solved appropiately.

Clarifications on the methodology for part-time students and students with disabilities and special educational needs:

The evaluation consists of the same instruments: Simulation, Short answers test and Problems solving.

Qualifying criteria for obtaining honors: >= 9.5

BIBLIOGRAPHY

1. Basic Bibliography:

-Amadeus, http://www.amadeus.com/, 2018.

-Expert blog, Amadeus, http://www.elblogdelexperto.com/ (Español), http://www.amadeus.com/blog/ (English), 2018.

-Sabre, An innovative technology company, http://www.sabre.com, 2018.

-International Air Transport Association (IATA), http://www.iata.org, 2018.

-Manual Amadeus Selling Platform (en fascículos). Revista SAVIA, http://www.revistasavia.com/hemeroteca/, desde Marzo de 2013 hasta Marzo

de 2014 (Español).

-A. Guevara, et. al., "Sistemas Informáticos aplicados al Turismo", Ed. Pirámide, 2015, (Español).

FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year

COURSE DESCRIPTION

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2. Further reading:

- O. Daramola, "Recommendation Services in E-Tourism Systems - A Product Line Approach: A Software Product Line Approach to

Ontology-based Recommendation in E-Tourism Systems", VDM Verlag Dr. Müller, 2010.

- A. Fernández Casado, "Manual práctico de dirección de hoteles, marketing y ventas online en el siglo XXI", La Cátedra Hotelera, 2014.

(Español)

- L. Joyanes Aguilar, "Big Data", MARCOMBO, 2013.

- K. C. Laudon, C. Guercio Traver, "E-Commerce: Business, Technology, Society", Pearson, 2016.

- F. Macia Domene, J. Gosende Grela, "MARKETING ONLINE: ESTRATEGIAS PARA GANAR CLIENTES EN INTERNET", ANAYA

MULTIMEDIA, 2010. (Español)

- T. Matsuo, K. Hashimoto, H. Iwamoto, "Tourism Informatics: Towards Novel Knowledge Based Approaches", Intelligent Systems Reference

Library, Springer, 2015.

- L. Miltiadis et al., "Digital Culture and E-Tourism: Technologies, Applications and Management Approaches", IGI Global, 2010.

- E. Press, R. Mintzer, "Start Your Own Travel Business: Cruises, Adventure Travel, Tours, Senior Travel", Entrepreneur Magazine's, 2012.

- G. B. Shelly et al., "Introduction to Computers", 8th edition, Course Technology, Cengage Learning, 2010.

- G. B. Shelly, M. Frydenberg, "Web 2.0. Concepts and Applications", Course Technology, Cengage Learning, 2011.

- B. Stangl, J. Pesonen, "Information and Communication Technologies in Tourism 2018", Proceedings of the International Conference in

Jönköping, Sweden, January 24-26, Springer, 2018.

- A. Svensson, G. Frendberg, "Lookers and Bookers: A study of booking behavior and the consumer decision process within e-tourism", LAP

LAMBERT Academic Publishing, 2011.

- F. Wempen, "Computing Fundamentals: Introduction to Computers", Wiley, 2015.

- R. White, "How Computers Work: The Evolution of Technology", 10th edition, 2015.

COORDINATION CRITERIA

- Common evaluation criteria

- Common learning outcomes

- Joint activities: lectures, seminars, visits ...

SCHEDULE

Period

Activity

Comments

Assessment

activities Case study Lab practice Lectures Workshop

1# Fortnight 0 2 2 3 1 Module I. Practices 1, 2.

2# Fortnight 0 2 2 3 1 Module II. Practice 2.

3# Fortnight 0 2 2 3 1 Module III. Practice 3.

4# Fortnight 0 2 2 3 1 Module III. Practices 3, 4.

5# Fortnight 0 2 2 3 1 Module IV. Practice 4.

6# Fortnight 0 2 2 3 1 Module IV. Practice 4.

7# Fortnight 0 1 3 2 2 Module V. Practice 4.

8# Fortnight 2 0 0 0 2 Review and Evaluation.

Total hours: 2 13 15 20 10

The methodological strategies and the evaluation system contemplated in this Course Description will be adapted according to

the needs presented by students with disabilities and special educational needs in the cases that are required.