Counseling and monitoring.pptx

8/10/2019 Counseling and monitoring.pptx

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Counseling and monitoring

PRITY PANDEY

MBA 3RD

SEM

MONIRBA


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Counseling

Counseling is a process whereby a trainedcompetent counselor helps or assist an individualwho is seeking help in gaining greater

understanding of self, improved decision-makingand behavior changes, to overcome his or herproblems.

An activity addressing a problem, opportunity, orperspective in a relationship through a process ofinteraction..


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Counseling in HR

Counseling involves the formal communication (verbal orwritten) with an employee regarding his/her work behavior orperformance, particularly with regard to behavior or

performance issues that the employee should attempt toimprove. Discussion of a problem with an employee, to help the

employee cope with it.

Introduction of ideas into the life of an employee, ideas beingeither totally new or slight variation of old, to help the

employee who is otherwise lacking in smoothness of conductdue to some emotional or physical irritants.


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This includes:

A description of the behavior or performanceissue that is a problem.

Information about how the employee isexpected to behave or perform in the future.

Explanation of why the behavior orperformance was unacceptable (whenappropriate)


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The need of employee counseling

Excessive Workload

Experiencing job burnout

Absenteeism and Late Coming Lack of awareness of policies & procedures

Performance Issues

Determine the cause of the employeesactivities


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contd..

Career Problems

Responsibility & Accountability

Lack of team spirit Inter personal relations with superiors

&subordinates

Problems in adjusting to organizationalculture

Family Problems

Behavioral issues/tendencies


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Goals of counseling

Promotes employee morale

Improve employee performance

Reduces the impact of external factors on work Improving personal effectiveness

Communicate concerns to the employee

To help the person workout a plan for solvinghis difficulties


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Contd

To help change towards a better and effective

life-style

To assist the employee in planning for their

career

To encourage to set goal for further

improvement

Help to understand their strength & weakness.


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Types of counseling

Advisory counselingThe client already know his

problem and its cause, and would like the counselor

to advise him for a right choice from various options

and delete the cause of problem. Corrective counselingclient is aware of his

uneasiness in handling certain issue but is looking for

an answer why he fells uneasy, so counselor not only

have to advise him but first he has to also analyze the

irritant. For this the counselor have to search for

every intrinsic details of experiences that influenced

his client.


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Depending on the issues in hard, counseling may

be:

Financial counseling

Family counseling

Career counseling

Job-placement counseling

Pre-retirement counseling


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What constitute counseling?

1.CommunicationThe counselor essentiallycommunicate with the counselee.it involvesreceiving message(listening) givingmessage(responding) and giving feedback.

2.Influencingcounseling involvesinfluencing the counselee in many ways.enabling the other person to exercise moreautonomy, providing positive reinforcement sothat desirable behavior is further strengthened,and creating conditions in which the person learnfrom the behavior of the counselor through theprocess of identification.


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3.Helping

Helping behavior is based onconcerned empathy the counselor have for his

counseling.it is based on mutuality of

relationship. Counselee responds as much to the

counselors need as much the former does to

the latter's. Helping primarily involves

identification of development needs of the

counselee so that he may be able to developand increase his effectiveness.


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COUNSELING PROCESS

IDENTIFY THE NEED

Observe the situation, events or issues

Compare the current situation with the desiredone

Focused and two way communication

Interactive session


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PREPARE FOR COUNSELING

Select a suitable place and notify the time

Notify the concern members well in advance

Organize Information

Outline the session components

Plan your counseling strategy

Establish the right atmosphere.


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CONDUCT THE SESSION Opening the session

Discussing the issue

Developing the plan of action

Recording and closing the session


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FOLLOW UP

Support subordinates to implement their plan

of action

Review plan of action to determine if thedesired results were achieved

Amend the plan of action if required

Measures after session include follow up counseling and informing the high-up


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Monitoring

Monitoring generally means to be aware of the

state of a system and may refer to:

to observe a situation for any changes which

may occur over time, using a monitor or

measuring device of some sort:


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Employee Monitoring:

Employee monitoringrefers to any method of

tracking what an employee does while at work.

Employers have many options at their disposalwhen it comes to monitoring their employees,

but the effectiveness and legality of each

technique varies depending on the situation.


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Employee Monitoring Techniques

E-mail Scanning - E-mail scanning is aprocess in which incoming and outgoing mailpasses through E-Mail Filtering software tosearch for content which may violate thepolicies of the employers.

Video Surveillance - Video feeds ofemployee activities are fed back to a central

location where they are either recorded ormonitored live by another person.


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Employee monitoring software - Ifemployees use company computers for their

work, companies often utilize Employee

monitoring softwarethat allow them to track

everything employees do on their computers.

For example what emails were received, what

applications were used and what keys were

pressed.
http://en.wikipedia.org/wiki/Employee_monitoring_softwarehttp://en.wikipedia.org/wiki/Employee_monitoring_softwarehttp://en.wikipedia.org/wiki/Employee_monitoring_softwarehttp://en.wikipedia.org/wiki/Employee_monitoring_software


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Location Monitoring - For employees that do

not work in a static location, supervisors may

choose to track their location. Common

examples of this are delivery and

transportation industries. In some of thesecases the employee monitoring is incidental as

the location is tracked for other purposes, such

as determining the amount of time before aparcel will be delivered.


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Reference

www.wikipedia.com

www.slideshare.com

Human resource management- N.K.Singh
http://www.wikipedia.com/http://www.slideshare.com/http://www.slideshare.com/http://www.wikipedia.com/


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Counseling and monitoring.pptx

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