Costello Solution Presented by: Hong Shi Ying Loh Chiau Ru Loh Chiau Ru Ong Xiu Xian Ong Xiu Xian...
-
Upload
elfreda-newman -
Category
Documents
-
view
214 -
download
2
Transcript of Costello Solution Presented by: Hong Shi Ying Loh Chiau Ru Loh Chiau Ru Ong Xiu Xian Ong Xiu Xian...
Costello SolutionCostello Solution
Presented by: Hong Shi Presented by: Hong Shi YingYing
Loh Chiau RuLoh Chiau Ru Ong Xiu XianOng Xiu Xian Valerie ChenValerie Chen Selene ChowSelene Chow Ng Tse HsiungNg Tse Hsiung
AgendaAgendaOur company’s profile
The services and attributes we provide
Our customer’s profile
The distribution network
Our CRM end-to-end process
The roles and process of the inbound, outbound and quality management
Costello Solution’s Costello Solution’s ProfileProfile
Event Management
Time Management
Aim to provide efficient & custom-made events
Strive to meet our clients’ needs at all times
Providing innovative ideas
Costello’s Services & Attributes
We provide one stop-services which include:– Planning and working
within budget– Advertising – Venue– Design Layout– Professional Personnel– The required facilities for
each event– The required
documentation
A network of strategic partners Rewarding existing clients Compensation policy
Mainly Structured into 3 Areas
– Corporate events– Training and
Development seminars/ programs
– Community & Social events/ issues
Costello Solution’s Costello Solution’s Customers ProfileCustomers Profile
Corporate Organizations– Marketing, HR & PR
Educational Institutions– From Primary to University
Health Organizations
Government ministries
Customer Databases
Primary Schools
S/N School Address Person - in chargeContact Number Email
Disposable Income ($)
1ADMIRALTY PRIMARY SCHOOL
11 WOODLANDS CIRCLE SINGAPORE 739807 MR TAN MENG HUI 63620598 [email protected] 500
2CHONGZHENG PRIMARY SCHOOL
1 TAMPINES STREET 21 SINGAPORE 529392 MRS JASMAIL SINGH GILL 67819002 [email protected] 400
3EAST COAST PRIMARY SCHOOL 8 CHAI CHEE LANE SINGAPORE 469031
MRS KOH PECK KIM ANGELINA 62447656 [email protected] 550
4ELIAS PARK PRIMARY SCHOOL
11 PASIR RIS STREET 52 SINGAPORE 518866
MISS YEOW CHIEN CHIEN BRENDA 65844393 [email protected] 600
5FUCHUN PRIMARY SCHOOL
29 WOODLANDS CENTRE ROAD SINGAPORE 738926
MRS CONSTANCE YIP CHING JONG 63683925 [email protected] 450
6 HAIG GIRLS' SCHOOL 51 KOON SENG ROAD SINGAPORE 427072 MDM LEE YOKE GEN GINNY 63440293 [email protected] 500
7 JUYING PRIMARY SCHOOL31 JURONG WEST STREET 91 SINGAPORE 649037
MR SASIDHARAN S/O SUNKANU 67932040 [email protected] 540
8MACPHERSON PRIMARY SCHOOL 2 MATTAR ROAD SINGAPORE 387724 MRS E MOLLY 67461516 [email protected] 600
9OPERA ESTATE PRIMARY SCHOOL 48 FIDELIO STREET SINGAPORE 458436
MR IDRIS B SHAIKH ABD AZIZ M 62410417 [email protected] 400
10PASIR RIS PRIMARY SCHOOL 5 PASIR RIS STREET 21 SINGAPORE 518968 MISS LIM BOON CHENG 65822606 [email protected] 500
11PUNGGOL PRIMARY SCHOOL
61 HOUGANG AVENUE 8 SINGAPORE 538787 MDM LIM JIT NUAN 63850762 [email protected] 550
12RAFFLES GIRLS' PRIMARY SCHOOL 21 HILLCREST ROAD SINGAPORE 289072 MISS TAN SIOK CHENG 64684377 [email protected] 450
13STAMFORD PRIMARY SCHOOL 1 VICTORIA LANE SINGAPORE 198423 MR NG CHER SONG 62945074 [email protected] 610
14 UNITY PRIMARY SCHOOL21 CHOA CHU KANG CRESCENT SINGAPORE 688268 MR TEOH TIONG SAN 67676750 [email protected] 500
15WHITE SANDS PRIMARY SCHOOL 2 PASIR RIS ST 11 SINGAPORE 519075 MRS DHILLON AWTAR SINGH 65810182 [email protected] 540
Costello’s Distribution Networks
Call Centre Hotline 1800 COST-ELLO 1800 2678-3556
Website Addresshttp://www.costellosolution.bravehost.com
Costello’s CRM Costello’s CRM end-to-end end-to-end
processprocess
Costello Solution’s CRM Costello Solution’s CRM Process FlowProcess Flow
Specialize staff & technology
Contact routing
Call Centre
Customer data are collected Analyze
Customer satisfaction
Deviation differ greatly
Performance on track
Deviation differ slightly
Inquire Service
Inbound Inbound CallCall
Linking inbound call
Customer Service
Order BookingAppointment
Setting
Cross Selling
Telemarketing Telesurvey
Outbound Outbound CallCall
QualityQuality Management
Walk-around observation
Mystery Calling
Record and Review
Process of Quality Process of Quality ManagementManagement
Quality Management
Various issues andinformation
Issue is identified
Current process is corrected
Feedbacks/Complaints