COSma 369° Social Intelligence - eng

Social Intelligence

+About us

COSma 369° is a start up company

that aims to Research and Develop

Products and Services

in the social innovation’ s field

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+Our soul

COSma 369°

Converge – Orient – Support – Maintain - Achieve

the Ideas and Business Goals,

Towards a Sustainable Social Innovation

through Technology evolution human and not-human

Above the limit……. 360° à 369° !!

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+What we do

COSma369° Reserach – Design – Develop

Product and Services’s solutions

in the following areas of

Social Innovation:

!  Proximity Solutions

!  Social Intelligence

!  Wearable Technology

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COSma369° Convergence Ideas @ Technology - © Copyright 2012 – All rights Reserved

Proximity Marketing’s product and services

Analysis and Services in the Social Media Strategy

Wearable technologies aimed at improving the lives of individuals

+Where we are

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C/o Impact Hub

8 Paolo Sarpi street

20154 Milan

Italy


+Social Intelligence

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S o c i a l I n t e l l i g e n c e i s combinat ion of ser vices, ranging from web listening to CRM process integration, by way of monitoring and social media CRM: Customer/Citizen Insight, Brand reputation, Competi tor Analysis and b e n c h m a r k i n g , C r i s i s Management, Social Customer Profiling, Media Mapping.

Esclusive Business partner

+Multi-Channel Case Management

the future of customer engagement is not the telephone it’s everything else.

"  multichannel case management

"  Gain valuable insights from a unified view of your customer data through our beautiful and versatile visualization layer.

"  Develop useful and beautiful mobile apps leveraging social customer identification and rich customer data.

"  Leverage our APIs in order to run Chorally using your own interfaces.


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Serve customers across channels like facebook, email, forums or mobile apps through one unified solution. Empower employees and customers and experience frictionless, positive customer interactions.

+ Customer Collaboration open up and let your employees and customers share their ideas and their

solutions


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Through our solutions for peer-to-peer support, crowdsourcing and co-creation we turn faceless, nameless transactions into play - and a real relationship.

"  Involve customers in product innovation

"  Utilise customer experts in live or forum based customer support

"  Collaborate with customers on crisis management

"  Gamify and incentivise

+ Advocate Engagement identify and engage your most trusted

influencers

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"  Engage customers and employees as storytellers and brand advocates

"  Intelligently propose relevant content to interested parties

"  Gamify and incentivise

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Make it safe, easy and rewarding for employees and customers to create and share their brand stories by engaging with relevant content, conversations or challenges. It's not work. It's play

+Our Vision

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the future of customer engagement is not the

telephone, it’s everything else.

+Main Services


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•  Listen the social Network (target,competitor,crisis,brand reutation, SCRM •  Rank the user (digital consumer influence score,analitics) •  Involve the user (Social Media Relashionship) •  Digital Curation (strategy and focus on contents)

•  Solve the problem (improve process,servicies,define a strategy)

•  New Advertising (Sponsored conversation, Content seeding)

The strategy framework has 6 main Phases in order to find and the influencer and trasform them into brand ambassador.

+Platform: chorally

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Integration hub

Our integration hub enables a unified view of customer data by confederating data from disparate sources such as legacy CRM systems, social media, third party apps, CTI systems and more.

With our integration hub we break down the walls between between data, employees and customers.

Data Engine

Based on the unified view of data offered by the integration hub, our data engine utilizes a n a ly s i s f ra m ewo rk s a n d machine learning in order to automate case management where possible, and where necessary to put customer issues in front of the right employee, in the right way, at the right time.

Open Api

The confederated access to data offered by the integration hub permits rapid and agile application development.

+Goals

"  Happy customers

"  Happy employees

"  Happy managers

"  Happy C-suite

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Our Goal is to create value and improve relashonship built

trought social media with the best platform on the market

+Contact us

!  www.cosma369.it

!  [email protected]

!  Phone +393470644476

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!  Facebook

!  @cosma369

!  Linkedin


Youtube

!  Slideshare

Prezy

COSma 369° Social Intelligence - eng

Social Media

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