Cortex v5: Re-designed Re-engineered Re-launched
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Transcript of Cortex v5: Re-designed Re-engineered Re-launched
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Intelligent Automation
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Re-Designed – Re-Engineered – Re-Launched
Intelligent Automation
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Simon Jackson
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Intelligent Automation
Re-Designed – Re-Engineered – Re-Launched
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Establish smart autonomous operations with Cortex®
Re-think Your Business
Focus staff on innovation for digital business
Magnify the variety, velocity and volume of services
...at a significantly lower unit cost of delivery
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Facing Customers
Improve quality
Increase velocity
Increase volume
At reduced cost
Internal Processes
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Business challenge
Machines doing more!
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Islands of Automation
Automation is faster, better, and will reduce
cost for individual operational tasks
... But more robots will not build a factory
... builds chaos, complexity and cost
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Service Orchestration
Adaptive coordination of
complex processes and
operational intelligence driven
decisions to achieve business
goals and service objectives.
Intelligent
Automation
Self-managing situationally
aware closed-loop automation
to achieve reliable, repeatable
outcomes.
Building a Factory
Robotic Automation
The execution of repeatable
sequences of tasks.
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Islands of Automation
Automation
Event
Management
Security &
Compliance
Scripts,
Run Books Service
Request
Automation
Process
Automation
Cloud
Automation
Workload
AutomationBusiness
Process
Automation
Provisioning
Data
Automation
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Intelligent Orchestration
Business Rules
Integrate
Orchestrate
Monitor
Create Interact
Analyse
Automate
Respond
Visualise Manage
Sense
Workflow
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Cortex Studio
Cortex LivePortal Web UI
Business Continuity & HA
Data Warehouse and Analytics
Integration and API’s
Self-Sufficiency
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Advanced Visual Composition
• Enhanced exception handling
• Advanced Interface Integration
• Dynamic UI
Domain basedhierarchical exception handling
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User Interface
• New UI
• Collaborative
• Familiar
• Intuitive
• Icons
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User Experience
• Clean screen
• Consistent UX
• High Usability
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Open Shareable Flows
• XML Export
• Change
management
• Redactable
• Shareable
XML Export / Import
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• Orchestration– Stateful
• Automation– Processes and tasks
– Complex processes
• Reaction– High Velocity Events
– Real-time monitoring
Integrated Platform
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Model
Controller
View
Controller
View View
Business Logic
Data Model
• Decoupled
• Parallel use
• External UI
• Multi UI
• Migration
• Transition
External Application Web UI
LivePortal 5
Controller
Business Logic
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• New Controls
• Live Status
• My Services
• More stable
• Mobile
LivePortal 5
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SMEs
Supervisors
Integration
PeoplePeople
Operations
Analyst
Managers &
End Users
Suppliers &
Contractors
Operations &
Technicians Operations
Service
Manager
Team
Leader
Business Rules
New Generic OCI’s
• SOAP
• REST
• Powershell
New Standard OCI’s
• ServiceNow
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• RESTful API
• Authenticated
• Simple
• Fast
RESTful API
Cortex Application Server
IIS
Cortex Server
Interfaces
Locator Svc
App Server
IIS
Cortex
Server
Interfaces
Locator
Svc
Cortex Application Server
IIS
Cortex Server
Interfaces
Locator Svc
App Server
IIS
Cortex
Server
Interfaces
Locator
Svc
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Improved scalability and HA
Client Apps & UIs
Cortex Application Server
IIS
Cortex Server
Interfaces
Locator Svc
Cortex Application Server
IIS
Cortex Server
Interfaces
Locator Svc
App Server
IIS
Cortex
Server
Interfaces
Locator
Svc
App Server
IIS
Cortex
Server
Interfaces
Locator
Svc
Configuration, Auditing & Security Databases
Load Balancer
Studio
IIS
Cortex
Server
Interfaces
Locator Svc
• Load balancing
• Stateful HA
• Clustering
• Remote Nodes
• Federation API
Data
Warehouse
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Performance Analytics
• Standard Data
Warehouse
• Published cubes
• Enhanced
Management
Dashboards
• Web parts
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• Extended
documentation
• Development
Support
• IDK: OCI SDK
• Wizard driven
install
Self Sufficiency
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• Le
Best Practice
Orchestrate
Automate
Monitor
Optimise
Model Analyse
• Rapid time to value• Iterative progressive method• Continuous improvement
Analyse Model Optimise Automate Deploy • Accurate deployment
• Accelerated capture
• FREE
• Emerging standard
• Rapid Prototyping
• Formal process
• Agile processOrchestration
Rules Brief
Orchestration Rules Brief- ORB
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Means You Can…
Do more
Change faster
Better quality
Higher velocity
Lower cost
Agile digital business
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Use Cases and Demonstration Stands
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Benefits of Cortex Solution:
Integrates with:SNMP/Sylog trapsUnsol-ASCII, CORBA, TELNET, WMI, SSH, FTP,SFTP, FMC (CORBA), SYSX, NOKIA, AXE-10, ALCATEL-IN, NIVR, MEGAHUBSTREAMWIDE, CS2K, MG3200’s, IAD’s, GVISBC, IMSS, NGIL, DMS/GSP, NCTI, DATAGATEWAYICM, GENESYS, EXONY-VIM, QBUSTER, PCI, SYMANTECMVR, BMC, HP INSIGHT MGR, HCS-Prime Central, Unix Servers, Windows, Cisco CPE, TDM Voice, IP Voice, IP Trunking, Network Transit Traffic, Intelligent Network Services (IVR/ICR), Contact Centre Solutions, Mobile, Billing, Voice Mail 6-Way Cortex Reactor Engine
Highly skilled staff being drawn permanently into operational
issues:
Costly, poor use of skills, cannot cope with volumes
Automated Network Management
Self-Managing Networks
Self-Healing Networks
Quality of Service
Analytics
Millions of complex events per day handled
Over 90% of events resolved automatically
Approx. 70% reduction in
headcount
Network
Analyst
Service
ManagerTeam Leader
Enrichment
Vista RT Interface
Historian
Network & Application Management
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Benefits of Cortex Solution:
Cortex Foundation Server & LivePortal™
Active Directory
Reporting
Genesys call routing
Verint voice recording
Work Force Manager (WFM) scheduling
Call centres have lots of changes in a technical environment:
- Too technical for business users to configure
- Too much for outsourced service provider to manage
Business-Driven Configuration
Deployed in 3 months
High security
Integrated billing
Continuous
improvement
99.3% of service requests complete in 1 minute
Data synchronised across all systems
Automated self-service
Before
After
SLA 24 hours SLA 24 hours
99% < 1 min
Service
Manager
Team Leader
Joiners, Leavers and Movers
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Benefits of Cortex Solution:
Cortex Dual Enterprise HA
Active Directory
Citrix, Sharepoint, SMS, email
Finance, Billing, and Budgeting
Project Management, Resource Scheduling
Client Landscape database, CMDB, etc
Tooling: VMware, BMC, RES, LifeRay, NetIQ, etc
External Services: AWS, Azure, EC2, etc
Multiple complex systems that have to be orchestrated to do the
right thing, at the right time.
From commercial approval and budget management, through to
private and public cloud infrastructure.
Cloud Service Orchestration
Financial control
5 week pilot
Hybrid cloud
Rapid ROI
Provisioning process reduced to minutes
Maximise use of existing assets
Reduced unit cost of delivery
Financial control of services
Business Services using Cloud
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Benefits of Cortex Solution:
GIS system
Task Scheduling
Payment Systems
Dedicated User Interfaces
Email, SMS, in-house systems
Business processes that involve approval workflows and
distribution of large amounts of funding requires rigorous control.
Frequent changes in requirements need agile systems.
Business Process Automation
Prototype in 9 days with
2 resources
Custom User Interface
Improved agility
100% compliance all the time, with audit trails
Up to 6x faster than other technologies
Rapid deployment of changes
Team
Leader
Manager
Cortex Enterprise Platform & LivePortal™
Director
Processing of Funding Applications
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CaaS
Intelligent Automation
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Peter-Paul FeijenCapgemini - Infrastructure Services
Intelligent Automation
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35Copyright © Capgemini 2013. All Rights Reserved
Cortex as a Service Powered by Capgemini | September 2013
Capgemini Infrastructure Services enabling a true SaaS solution
Service desk
Support & Maintenance
Software / licenses
Technical Application Man.
Infrastructure as a Service
Imp
lem
en
tati
on
& s
yste
m
inte
gra
tio
n s
up
po
rt
can
be d
elivere
d a
dd
itio
nall
y
• 5 layers delivered as 1 integral service by Innovise
• 1 price per user per month for the complete stack of services
• OPEX model
• Adding implementation and integration skills on client demand
CG
Cortex
CG
CG
Cortex
CG&
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36Copyright © Capgemini 2013. All Rights Reserved
Cortex as a Service Powered by Capgemini | September 2013
Capgemini offering an enterprise cloud solution
SLA based. Availability levels 99,5% or 99,8%
24/7 availability and support
ISO 9001, 27001 certified
ISAE 3402 clean statement
Amsterdam based data centre, PUE 1,4
Global Enterprise grade network
Multi lingual service desk possible
Multi year experience in business cloud solutions
Track record as trusted partner for mission critical systems
Leading in client satisfaction
Capgemini is pleased to service Innovise and Innovise’s clients !
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CaaS with Capgemini
Intelligent Automation
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Analysts
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Unified platform to build and run autonomous operations.
• Rapid – typically deployed <3 months
• Easy to use – designed for business users
• Low cost – faster change with less consulting
• Extensible – open visual integration
A world where everyone can automate
Cortex
• Open Integration
• Asynchronous
• Real-Time
• Resilient
• Scalable
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Intelligent Automation