Corrigendum No - TNSC BANK · Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu 1 The...

Corrigendum for ATM & its Managed Services

DCCBs in Tamil Nadu

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The Tamil Nadu State Apex Co-operative Bank Ltd. No. 233, NSC Bose Road, Chennai - 600 001.

Corrigendum No.1

dated 13.1.2016

50 On-site ATM deployment and managed services for

23 District Central Cooperative Banks in Tamil Nadu


DCCBs in Tamil Nadu

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Table of Contents 1 Activity Schedule .................................................................................................................................................. 3

2 Amendment / Change in RFP Statement ............................................................................................................... 4

3 Other Clarifications .............................................................................................................................................. 8

4 Changes in Annexure & Appendices .................................................................................................................... 39


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1 Activity Schedule

Find attached the new dates for submitting the Technical and Commercial Bid for Core Solution

for Utkarsh.

# Activity Details

1 Bid Submission

Date & Time

On 27/01/2016 latest by 3.30 pm

2 Eligibility &

Technical Bid

opening

date/time/ venue

The Eligibility & Technical Bids will be opened by the Tender

committee in the presence of the bidders/ representatives who

choose to attend on the Bid submission date On 27/01/2016 at

4.00 pm at the above mentioned address.

Important: The above schedule is tentative only and subject to change.


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2 Amendment / Change in RFP Statement

#

Section & Clause Ref.

No. / Appendix No. /

Annexure No.

Page

No. Existing statement New / Change statement

1 3.1 Contract Tenure

Point 3.1.2

15 On the completion of the selection process, the selected

Bidder need to execute a comprehensive, definitive Master

Service Level Agreement (MSA) with the Bank for the above

stated Contract period covering all terms and conditions of

this RFP an agreement for an End-to-End ATM Switching

Services on Hosted/Application Service Provider/ Managed

Service. The agreement will be based on the RFP

(encompassing Annexure/Appendices, clarifications,

modifications) and the bidder’s offer document with all its

enclosures, modifications arising out of negotiation /

clarification etc.

To be read as “On the completion of the selection

process, the selected Bidder need to execute a

comprehensive, definitive Master Service Level

Agreement (MSA) with DCCBs (This would be discussed

with successful bidder) for the above stated Contract

period covering all terms and conditions of this RFP an

agreement for an End-to-End ATM Switching Services on

Hosted/Application Service Provider/ Managed Service.

The agreement will be based on the RFP (encompassing

Annexure/Appendices, clarifications, modifications) and

the bidder’s offer document with all its enclosures,

modifications arising out of negotiation / clarification

etc.”

2 8 Payment Terms 61 The selected vendor will make payment request to

respective DCCB, monthly, in writing, accompanied by an

invoice for successful transactions, along with the relevant

reports in proof of services performed and by documents

submitted pursuant to terms & conditions of the RFP/SLA.

To be read as "The selected vendor will make payment

request (this would be discussed with successful bidder)

in monthly, in writing, accompanied by an invoice for

successful transactions, along with the relevant reports

in proof of services performed and by documents

submitted pursuant to terms & conditions of the

RFP/SLA."

3 5 .Detailed Scope of

Work Point: 5.1.16

23 The Bank may from time to time and depending on

business / operational requirements seek to enable

functionalities that are already possessed by the switch

solution but not covered in the scope of this RFP. Such

implementation will be carried out by the Bidder at no

additional cost to the Bank for a period of 1 year post first

ATM roll out and thereafter (second year onwards), up to a

maximum of 500 man-days every service year.

To be read as "The Bank may from time to time and

depending on business / operational requirements seek

to enable functionalities that are already possessed by

the switch solution but not covered in the scope of this

RFP. Such implementation will be carried out by the

Bidder at no additional cost to the Bank for a period of 1

year post first ATM roll out and thereafter (second year

onwards), up to a maximum of 300 man-days every


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Annexure No.

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service year."

4 Point: 7.2.6

Performance

Management

55 The Bidder will maintain a Turn Around Time (TAT) as

detailed below:

• Cards/PIN: 48 hours

• Urgent requirement of cards: 24 hours

To be read as "The Bidder will maintain a Turn Around

Time (TAT) as detailed below:

• Cards/PIN: 7 working days including dispatch

• Urgent requirement of cards: 3 working days"

5 7.2, 7.2.6 Performance

Measurements

55 3 Reconciliation

The Reconciliation of ATM transactions should be

completed by the Vendor within One day of receipt of

settlement files, Cash Balance Report, CBS Report and

Switch Transaction Log. The Daily Report for the same

should be submitted to the Bank’s team.

The settlement of claims should be done within the

stipulated time frame as per

directive of RBI / NPCI and other settlement agencies from

time to time.

• Reimbursement of customers the amount wrongfully

debited in failed ATM transactions within T+12 days

• Dispute resolution should be completed in T+7 days

Delay in reconciliation report by the vendor would result in

a penalty of INR 200/- per day

• Delay in settlement of dispute claims will levy a penalty of

INR 500/- per day

To be read as

"3 Reconciliation

The Reconciliation of ATM transactions should be

completed by the Vendor within One day of receipt of

settlement files, Cash Balance Report, CBS Report and

Switch Transaction Log. The Daily Report for the same

should be submitted to the Bank’s team.

The settlement of claims should be done within the

stipulated time frame as per

directive of RBI / NPCI and other settlement agencies

from time to time.

• Reimbursement of customers the amount wrongfully

debited in failed ATM transactions within T+12 days

• Dispute resolution should be completed in T+7 days

Delay in reconciliation report by the vendor would result

in a penalty of 20% over the NPCI penalty charges.

• Delay in settlement of dispute claims will levy a

penalty of 20% over the NPCI penalty charges.

6 ATM Unit Requirements

& Clause Ref : 29

122 Capacity to hold 600 m roll for printing around xxxx

transactions

To be read as "Capacity to hold minimum of 200 m roll for

printing"


& Clause Ref : 84

123 Windows 7 (Professional) with applicable and latest service

packs.

To be read as "Windows 7/Linux or equivalent with

applicable and latest service packs.


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& Clause Ref : 85

123 ATM should be preloaded with CEN3.0 compliant XFS

software and should be capable of running multi vendor

software without any hardware / operating system

changes.

To be read as " ATM should be preloaded with CEN3.0

compliant XFS software or equivalent and should be

capable of running multi vendor software without any

hardware / operating system change"

9 Annexure 1 - Eligibility

Criteria Point :14

105 The Bidder should have installed and /or carried out ATM

Managed Services on the proposed ATM switch on a

‘hosted/Opex/Pay as You Go/Shared Services’ transaction

based model supporting ATM, POS and connected to NFS

and providing services for at least ONE Scheduled Bank in

India, having more than 300 ATMs.

To be read as "The Bidder should have installed and /or

carried out ATM Managed Services on the ATM switch

on a ‘hosted/Opex/Pay as You Go/Shared Services’

transaction based model supporting ATM, POS and

connected to NFS and providing services for at least ONE

Scheduled Bank in India, having more than 300 ATMs."


Criteria Point :11

108 The proposed ATM unit make and model should have a

market presence of more than 1,000 machines across

Scheduled Banks in India as on the date of RFP.

To be read as "The proposed ATM unit make should have

a market presence of more than 1,000 machines across

Scheduled Banks in India as on the date of RFP."

11 8 Payment Terms 61 Prices are inclusive of all taxes, statutory levies etc., except

service tax and VAT and local entry tax in India (Octroi)

which will be paid by the Bank on an actual basis.

To be read as"Prices are exclusive of all taxes, statutory

levies , service tax and VAT and local entry tax in India

(Octroi) which will be paid by the Bank on an actual

basis"


Criteria No. A.02

1 The Bidder should have been in existence for a minimum

period of 5 years in India from the date of this RFP.

To be read as “The Bidder should have been in existence

for a minimum period of 5 years in India on the date of

this RFP”

13 5.14.1.d 44 Removal or clearing of currency jams and captured cards To be read as "Removal or clearing of currency jams and

captured cards for offsite ATMs"


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14 Appendix 10 – Non

disclosure agreement

Non-Disclosure Agreement Non-disclosure agreement to be submitted only by the

selected bidder

15 Appendix 8 - Bank

Guarantee

Bank Guarantee format for Earnest money deposit Refer Appendix section below for the changes


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3 Other Clarifications

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No. RFP Text Query Bank's Response


Work Point: 5.3.4.3 &

Point: 5.3.4.7

28 1. A folder to store the mini-account statements

2.Logistic delivery plan of the plastic card and PIN

mailer through separate couriers to the customer

Since Mini accounts and Card are

two different activities done at

different locations, folder can be

removed from the RFP as it will

unnecessarily increase the cost

as card to be delivery is one time

activity but Mini Statement is

regular activity.

The folder is for storing mini

account statement generated

in ATMs by the customer.

Hence no change required.


Work Point: 5.4.8

29 The EJ should be replicated in another location as

advised by the Bank. The Bidder should have the

facility to extract the Electronic Journals of all the

transactions in each of the ATMs, to a centralized

location /Server for reconciliation purpose. Hence

the storage for the same must be factored based on

the Business Projections stipulated in this RFP.

---- Bidder Query left blank.

3 8. Payment Terms point:

2

61 Card personalization, printing and PIN generation

Payment Milestone : Per Card monthly in arrears

Payment Percentage: Per Card

Card Payment need to be in

advance and it cannot be on card

basis but as per the PO.

The RFP Requirement remains

unchanged.


Criteria Point :14

105 The Bidder should have installed and /or carried out

ATM Managed Services on the proposed ATM switch

on a ‘hosted/Opex/Pay as You Go/Shared Services’

transaction based model supporting ATM, POS and

connected to NFS and providing services for at least

ONE Scheduled Bank in India, having more than 300

ATMs.

Need clarity on whether it is

related to switch performance or

Vendor performance. Meaning

the switch may be installed by

some other Bank for connecting

thousands of ATM but is not with

the Vendor.

This criterion refers to bidder's

experience with the proposed

switch.

5 Annexure 1 -

EligibilityCriteria Point

:17

108 The proposed ATM switch solution must be

managing and driving a minimum of 300 operational

ATMs across at least ONE Scheduled Bank in India as

Need clarity on whether it is

related to switch performance or

Vendor performance. Meaning

The criteria pertain to the ATM

Switch solution. The RFP

requirement remains


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on date of the RFP. the switch may be installed by

some other Bank for connecting

thousands of ATM but is not with

the Vendor.

unchanged.


Criteria: Point No. 2

103 The Bidder should have been in existence for a

minimum period of 5 years in India from the date of

this RFP.

The EFT Switching industry under

the Sponsor bank model (ASP

model) came into existence only

in July 2011 after NPCI created a

separate platform for the same.

Any organisation / company that

was conceived and incorporated

in order to only meet the limited

objective of catering to the Sub-

member banks and with a niche

focus, could not have been in

existence prior to the year 2011.

Hence, we request you to reduce

the number of years of existence

to three.

The criteria pertain to

company's existence in India.

The RFP requirement remains

unchanged.



103 Bidder should have an average annual turnover of

atleast INR 100.0 crore for the last three financial

years.

In the interest of this tender

being catered to by focused and

niche players with extensive

knowledge / expertise of the

technology, processes and

protocols involved in the EFT

Switching under Sub-

membership model, we request

you to relax this criterion in order

that we can participate in this

tender.

RFP criteria remain unchanged.


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107 The Bidder should have its own managed services

Centre operation in India and should have

successfully installed and / or carried out ATM

managed services for a minimum of 300 Operational

ATMs on an Opex model over a period of last 3 years

from this RFP date.

Our understanding is that the

prime requirement in the tender

is to provide EFT / ATM Switching

services to Tamilnadu DCCBs

under Sub-membership model

(through ASP). While ATM driving

services are undertaken by the

EFT Switching services provider,

the rest of the scope of ATM

services including deployment,

commissioning, installation at the

site, cash replenishment services,

etc are typically undertaken by

the standalone MSP services

firms and are not under the

scope of the EFT Switching

Solution provider. We request

you to change this criterion to:

"The Bidder should have the

capability to offer ATM driving

services and should also monitor

the uptime / downtime of the

ATMs thus deployed."


unchanged



107 The Bidder should have installed and / or carried out

ATM Managed services on the proposed ATM Switch

on hosted model - for at least one Scheduled Bank in

India, and having more than 300 ATMs.

Again, this pertaining to the MSP

services for ATM - which are not

typically under the scope of the

EFT Switching Services provider.

Instead, we request you to

change this to: "The Bidder

should be offering the ATM

Bank expects the Bidder to be

responsible and experienced to

handle the complete setup.


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Driving / monitoring services on

its EFT / ATM Switch for at

least300 ATMs and should be

serving at least one Scheduled

Bank in India."



108 The proposed ATM Switch solution must be


ATMs across at least One Scheduled Bank in India as

on the date of RFP.

Typically, only Small banks / Co-

operative banks (although

Scheduled) opt for ASP model for

'Rupay - Switching'. We firmly

believe that this criterion be

changed to: "The Bidder should

have catered to at least one

Scheduled Bank in India, and

further, the Bidder should be

driving a total ofat least 300

ATMs on its EFT / ATM Switch."


unchanged

11 Commercial Bill of

Material (BOM)

111 Cost Sheet Format There is no item to quote the

upfront pricing component per

bank (i.e., the pricing for

Installation, Implementation,

Integration with the host,

Certification)

Bidder to factor the bundled

cost on a per ATM basis

mentioned in Annexure 02 - Bill

of Materials. The RFP

requirement remains

unchanged.


Material (BOM)

111 Cost Sheet Format There is no line item to quote the

Commercials in terms of Cost per

transaction (for various

transaction types including

Financial - Onus, Acquirer, Issuer

and Non-financial transactions)





requirement remains

unchanged.


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Material (BOM)

111 Cost Sheet Format There is no line item to quote the

Price for providing MPLS Link

services (Installation as well as

Recurring price component for

DC and DR).





requirement remains

unchanged.

14 5.1,5.1.7 b, Overall ATM

Solution requirement

21 Carrying out the customization on the ATM switch to

address the existing as well as future requirements

from the Bank such as:

Integration plan for Financial Inclusion, Aadhaar

enabled biometric transactions, RTGS/NEFT, IMPS

Payment Gateway, electronic bill presentments, E-

commerce etc.

As RTGS/NEFT is not under the

purview of ATM solutions but is

part of CBS scope, need

It’s a future requirement and

pertains to RTGS/NEFT initiated

from ATM Kiosk.

15 5.2,5.2.14, ATM Switch

Solution

27 Switch Management Dashboard should also have the

following capabilities:

b. Ability to access the current detailed status of any

individual ATM, like cash availability, HW issues, EJ

status, connectivity, etc.

Need clarification from the Bank

on EJ status as the same is not

part of Switch Management

Dashboard and should be

excluded

Bidder can provide the EJ

status as separate dash board

along with regular Switch

Management dashboard.

16 5.3,5.3.2, Card

Management & Printing

Services

27 Card Management

Q. On receipt of the card application files from

personalization bureau the system should

automatically pick these files and generate, encrypt

and send embossed and PIN files back to

personalization bureau.

The Bank has to clarify whether

Personalisation Bureau refers to

the Banks’ Central Card

Processing Centre?

No, it refers to vendor's

location. Card request will be

raised from DCCB branches

/HO to vendor location. Refer

Card management

requirements from Annexure

03T - Technical requirements.


unchanged.


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17 5.3,5.3.2 Card

Management & Printing

Services

27 R. Post issuance addition/deletion of applications The Bank has to clarify on this

point.

Requirement is clear, kindly

refer to detailed requirements

of the RFP.

18 5.5,5.5.9 Reconciliation

Solution & Settlement

Services

30 The Bidder will be responsible for managing

settlements between DCCBs & NFS member banks

through the bidder’s settlement bank which will part

of ATM services offered and bidder is expected to

handle such settlement through TNSC Bank once it

become eligible for settlement in NPCI.

Need clarity on this point as it

appears the functionality is one

similar to the Settlement Bank /

NPCI activity.

Yes, understanding is correct.

Bidder is expected to handle

such settlement through

bidder's settlement Bank and

through TNSC Bank once it is

eligible for NPCI settlements.

19 5.5, 5.5.10 Reconciliation


Services

30 The Bidder will be responsible to upload data files

obtained from Switch / EJ Data /Transaction Log Files

(TLF) /Data Files as received from ATM Solution, in

the Reconciliation Server and carry out the process

of reconciliation of all entries by generating Reports

of Matched, Unmatched, failed, Reversal, Partial

Reversal, Suspected, manual entries; ATM-wise etc.

of:I.Making 1st presentments, 2nd presentments

etc., making, receiving and presenting arbitration

cases etc. as per Rules and Mandates of different

ATM Sharing arrangement

Bank to clarify/ elaborate on this

point

Bidder query not specific.

However Bank expects the

vendor to handle four way

reconciliation process - Switch

file, CBS file, NPCI file & EJ and

Dispute management system

of NPCI.


unchanged.

20 5.55.5.11 Reconciliation


Services

31 Accounting, Reconciliation & Reports

j. The Bidder will generate automated letters and

send through e-mails, SMS etc. to the customers and

branches as per format provided by the Bank from

time to time.

Bank has to provide more details

with respect to this

requirement.

This is with respect to

discrepancies noticed in

customer transactions in ATM

which is identified during

reconciliation.


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21 7.27.2.6 Performance

Measurements

55 2 Cash services The Successful Bidder(s) shall ensure

that no ATM goes non-available to the customers

due to want of cash

If any cash-out situation arises in any of the cassettes

in the ATMs, the Bidder shall be penalized INR 500/-

per instance/ per day of cash out for that ATM. If it is

observed that cash out situation arises two or more

times in a particular ATM in a month, the penalty will

be twice the per instance cash out penalty for that

ATM.

Bank has to clarify whether this

point is specific to Offsite ATMs

only?

Applicable to offsite ATMs

managed by the vendor


Criteria

2 The Data Centre and Disaster Recovery Site where

the ATM switch is proposed to be hosted should be

ISO 27001 compliant as on the date of the RFP.

We need to inform the bank that

Switch Hosted at DC DR site

should be PADSS compliant and

not ISO certified

This criterion refers to the

compliance of the DC and DR

Hosting Site where the IT

Infrastructure is hosted. The

RFP requirement remains

unchanged.


Criteria

2 The bidder must be in the business of providing ATM

driving, ATM transaction processing and switching

services on shared services/hosted platform as an

application service provider for at least last 3 years as

of the RFP date.

We need to ask the bank to

reduce the period from 3 years

to the period.


unchanged

24 5.6.1.d 32 ATM-wise EJs should be stored in the EJ server of the

Bidder at a centralized location for minimum period

of 12 months. Post which the EJ data may be purged

by the Bidder after seeking written confirmation of

the Bank, post all necessary Backup. This backup

Please clarify the periodicity of

sharing of data with Bank after

completion of 1 year and the

medium

Periodicity will be yearly basis

and the medium of sharing

would be through removable

media, currently the Bank

intends it to be on secure


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should be handed over to the Bank.

Tapes which should be

accessible by Bank IT team.

25 5.6.1.g.ii 32 The EJ’s which cannot be retrieved through the

automated schedules shall be retrieved & uploaded

into the Reconciliation module on the next day

before 1:00PM.

EJ retrieval may take more time if

particular ATM is down post txn.

Please clarify whether it ("Next

day by 1 PM") refers T+2 days

To be read along with 5.6.1.g.i

& ii. It refers to T+ 1 i.e EJ for

previous day transactions that

cannot be pulled between

00:00 hrs to 7:00 am to be

pulled before 1:00 pm on the

same day.

26 5.14.1.f 44 Taking backup of camera images on monthly basis on

a suitable backup media and handing over the same

to the controlling office.

Please clarify the type of the

medium to be used to handover

the images

Medium would be any secured

tapes /disks which should be

standard formats acceptable by

the Bank.

27 5.15.1 45 The PMS should be conducted once in a quarter to

ensure that the ATM is maintained in good operating

condition and the report should be submitted to the

Controlling Office concerned. Preventive

Maintenance may be scheduled at a time convenient

to Bank i.e. it should not affect the customer service.

Please clarify on the type of the

report desired - FCR hardcopy/

FCR soft copy/ in excel format.

However to enable faster way to

submit the report bank is

requested to consider FCR soft

copy/ Excel format as a valid

document.

Both Hard & Soft copy to be

submitted. The soft copy to be

e-mailed first and hard copy to

be sent later.

28 7.2.6.4 56 Consumable stock out at service location due to

failure to raise demand or any other negligence on

the part of agency – INR. 100/- per instance. In case

of repetition of the failure a penalty of INR. 200/-

would be levied per incident

Please elaborate on the

periodicity of the incident to be

defined as repetition.

It is based on the incident

occurrence not on periodicity.

29 7.2.6.4 56 Unauthorized use of Non-standard Receipt/

stationery of Bank at managed ATMs – INR. 200/- per

instance.

Bank is requested to specify on

the Definition of nonstandard

stationary

Non standard receipts refers to

the standardization of the ATM

receipts to be followed


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(Uniform receipts) across all

ATMs. Also refer section

5.14.1.b on usage of thermal

paper for receipts.

Stationery of Bank - refers to

unauthorized use of Bank

stationery in ATM. All

stationeries of ATM should be

provided & managed by the

vendor.

30 7.2.6.4 56 A penalty of INR 100/- per ATM will be charged if

DVSS will not function for more than 3 consecutive

days.

Is it per instance? Yes, understanding is correct.

31 7.2.6.4 57 The vendor should remotely monitor the Digital

Video surveillance systems and ensure that DVSS is

working on 24 X 7 X 365 basis

Bank to provide details of the

same. For surveillance would an

external camera that would

record video and store the same

using the DVR suffice or is any

other system required. Please

explain.

Refer ATM unit requirements

in Annexure 03T- Technical

requirements for DVSS

requirements.

32 7.2.6.5 57 Backup Success Rate

• Backup success rate for the all the solutions

proposed as per the RFP

99%

Total Monthly Cost of the respective year

Bank is requested to clarify

whether the Minimum back up

success rate would be calculated

monthly or on a daily basis.

Will be calculated on monthly

basis.

33 7.1.1 51 a. “Scheduled operation time” means the scheduled

operating hours of the System for the month. All

planned downtime on the system would be deducted

from the total operation time for the month to give

the scheduled operation time. Following will be

Bank is requested to consider

some additional exclusion factor

(not limited to) ;

1. Down time for rural ATMs for

night hours (10 PM to 8 AM).

Downtime due to site power

failure or any other matter

civil, electrical that is not under

Bidder scope of work will be

excluded.


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standard exclusions while calculating availability:

i. Scheduled ASP Switch Routine Maintenance within

the agreed Scheduled time

ii. Scheduled ASP Upgrades within the agreed

Scheduled time

iii. Fault of Banks owned Network Equipment (at

ATM end or at hosts end)

iv. Force Majeure cases

v. Core Banking Solution Host outages

vi. Any other cause attributable to Banks

infrastructure

2. Area power outage

3. Supervisory down time.

4. Down time due to cash out on

account of delayed supply or

non-supply of cash by the bank

where ever cash replenishment

under TCPSL scope.

5. ATM down time on account of

host outage (As down time

penalty is already applicable for

host outage).

6. Accessibility issues such as -

access is not allowed at site for

reasons beyond the control of

vendor. Access to sites in

sensitive/ Prohibited area etc. as

mutually agreed between both

the parties.

34 7.2.5 54 Service availability measurements The ATM downtime penalty

calculation methodology is not

clear. Also whether one ATM

going down would be considered

as a critical category item or in

any other category.

Refer section 7.1.1 for arriving

solution availability % and refer

section 7.3.2 for calculating

penalty. Also refer example in

the same section for further

clarification.

Refer Section 7.1.2 Level 2

Critical criteria. 1 ATM going

down is considered as critical.

35 5.11.1 42 Site Installation Services by Bank Need clarification on whether the

service provider needs to pay the

electricity bill or Bank would do

Bank will pay the electricity bill

for the ATM site.


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the same.

36 5.11.1 42 Site Installation Services by Bank It is assumed that Bank would

also provide the lease line / VSAT

connectivity for the sites

Vendor to provide the same.

Refer to the detailed Scope.

37 5.14.1 44 FLM & SLM Services In point f, it is not mentioned on

whether Bank would provide the

media for recording the images

and if Bank personnel would be

available for collection of images.

Also it is assumed that the back-

up is required only for a month

after which it would be rewritten

with new data.

Refer 5.14.1.f & g. The

controlling office would be

vendor's location. Proper

register to be maintained by

the vendor on periodic back up

on monthly basis. Bank would

take a half yearly or yearly

(periodicity would be decided

later) backup of the same and

after which vendor can purge it

subject to Bank's confirmation.

38 7.3.2 60 Service Level Credit Computation RFP mentions that if a

component is causing business

downtime more than thrice

within a span of 6 months, then it

needs to be replaced. We

assume that if the component is

provided by the Bank (AC, UPS

etc.) then the replacement would

be done by the Bank. Also it is

assumed that any their party

damage, force majeure issues

etc. would be excluded from the

replacement charges.

Understanding is correct for

Bank provided components.

Refer Section 7.1.1 a on

standard exclusions for Force

majeure etc.


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39 5.4.7 29 EJ Pulling It is assumed that service

providers can use their own EJ

agent (currently being used for

MOF and other contracts).

Bidder is expected to handle

the same as part of scope of

work defined and requirements

given.

40 5.1.2 21 The Bidder shall also be responsible for interfacing

with the existing Core or any other core system that

will be in service during the period of contract. The

current Core banking service provider contract is

valid till 31 December 2017. The bidder is also

responsible for interfacing with any other surround

systems deployed at the Bank by M/S. Tata

Consultancy Services or any other Core Banking

service provider during the contract period in

accordance with the RFP requirement.

Interfacing with other system will

involve customization in Switch.

It is assumed that this would be

done at an additional cost which

would not be included in the

pricing. Kindly confirm.

Banks expectation is that

vendor should interface their

switch with Bank's core system

i.e., with present core system

as well as with any other core

system that will be identified

by the Bank later during the

contract period without any

additional cost.

41 5.1.9 21 The ATM switch must provide interface to the Bank’s

Core Banking Solution (existing and future versions)

and the delivery channels. It will be the responsibility

of the selected Bidder to coordinate with Bank’s

system integrator for the successful integration with

Core Banking Solution at its own cost. Further, the

Bidder will also be required to interface the ATM

Switch solution to the Bank’s E-Mail Messaging

System and SMS gateway solution (for sending

alerts). Costs charged by the Core Banking System

service provider and / or SMS aggregator for this

purpose will be borne by the Bank.

Interfacing with other system will

involve customization in Switch.

It is assumed that this would be

done at an additional cost (as is

basis) which would not be

included in the pricing. Kindly

confirm.

Interfacing the existing

applications (excluding core

system) needs to be part of the

Bidder's proposal. Any

additional new applications

introduced by the Bank at a

later date would be based on

the additional effort required

by the Bidder at the mutually

agreed rates.

42 5.1.13 22 Conducting quarterly DR Drills advised by

RBI/Settlement Agency/NPCI / Bank from time to

time and a report should be submitted to the Bank

within 15 days from the date of the drill

Currently conducted once in 6

months as per NPCI guidelines.

Would that suffice? Kindly

confirm.

As per NPCI "NFS Business

Resiliency Statement" Bank

expects DR drills to be

performed on quarterly basis.


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43 5.1.17 23 The reporting tool should have user-friendly and

powerful querying mechanism and help effective

data mining based on the Bank defined parameters,

processing logic, rules and criteria. The solution

should have a strong Management Information /

Decision Support System facility

Need more information

regarding these capabilities as

these need to be developed and

the costing would be on an as is

basis for the same.

Refer Annexure 03F -

Functional & 03T - Technical

requirements on reports

requirement.

44 5.2.6 25 The system should have rules to provide basic

functionalities to monitor the fraud and risk aspects

of the payment transactions for bank issued cards.

Need more information

regarding these capabilities as

these need to be developed and

the costing would be on an as is

basis for the same.

DCCBs expect minimum FRM

requirements like real time &

near real time transaction

processing, Transaction

monitoring capability from

different terminals like ATM

units, POS & ecommerce sites.

In addition to the above Bank

expects the proposed solution

to have feature to integrate

with NPCI Fraud Risk

Management solution which is

currently offered by NPCI as

value add service at no

additional charges.

45 2.7 12 Bidders shall submit, along with the Technical Bid,

EMD of Rs. 5,00,000/- (Rupees Five Lakhs only) in the

form of Bank Guarantee (BG) as per the format given

in Appendix –8, and should be executed by a

Nationalized or Scheduled bank, acceptable to

TNSCB, having its branches in Chennai.

We have limits with private

Banks, needs to be confirmed by

TNSCB

Bank Guarantee will be

accepted from any scheduled

Bank irrespective of its

ownership status (Private or

Public sector undertaking).

46 2.7.2 12 EMD will be refunded to the Selected Vendor only

after the Vendor furnishes an irrevocable and

1. PBG format is not provided.

2. When the PBG needs to be

PBG format would be shared

with the selected vendor. No


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unconditional Performance Bank Guarantee for 2%

of the total contract value valid till the end of

assignment period with additional claim period of 6

(six) months. The additional claim period does not

include migration period and the PBG may need to

be suitably extended accordingly. No interest will be

paid on the EMD

issued not clear

3. Normally Claim period is for

3 months, 6 months will be a

challenge. Bank to reconsider the

same.

4. BG can be provided 1 Year

+ 3 months Claim period and

renewable every year.

change required in other

conditions of PBG.

47 3.2.1 18 Supply, installation, commissioning and maintenance

of Standard quality Air Conditioners and Un-

interrupted Power Supply to ensure uninterrupted

services at the ATM site

1. Who will maintain the AC

and Power supply?

2. In case of any issue at the

site due to UPS issues whose is

responsible

Civil and Electrical aspects such

as AC, Power Supply-UPS will

be the responsibility of the

respective DCCBs

48 3.1 15 The contract period for providing all the services

stated in this RFP will be for tenure of FIVE Years

from the date of acceptance of the Purchase

Order/Signing of the Contract between the Bank and

the selected Vendor. Further, the Bank reserves the

right to review the rates at the expiry of three years,

if the bank is of the opinion that there are reductions

of rates in the market for comparable services,

compared to the initially agreed rates. The Bank

reserves the right to negotiate the initial agreed rates

and it will be mutually decided between the Bidder

and the Bank for the subsequent period. However,

the Bank may consider an exit option if no

reasonable solution is obtained. Further Bank

reserves the right to renew the contract after the

expiry of the initial term (5 years) on mutually agreed

terms & conditions and at negotiated cost.

As per projection, ATM’s will be

deployed in Phases, the contract

start date will it be from the Date

of Cash live of the ATM. This

requires absolute clarity in

writing. If this is from the

Agreement date, then what will

happen to the ATMs deployed

say in Year 3 or Year 5 of contract

Contract period commences

from the date of PO

acceptance/Contract sign off

date. Business growth plans are

indicative & are subject to

change it has no impact on

contract period.


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49 5.8.1 37 The Bidder should ensure that the entire cash of the

Bank handled by it in the vault/in transit/in ATM is

adequately insured with the bank as beneficiary.

b. Insurance value should be as per the actual value

of cash being handled at each Vault location and or

in Transit or in ATM.

c. The Bidder should submit a copy of Cash insurance

cover to the Bank.

d. In case of any cash Loss, the Bidder should

reimburse the loss amount to the Bank immediately,

without waiting for settlement of Insurance claim.

Cash in ATM will be insured by us

based on maximum Capacity of

Cash that can be held in any ATM

Cash in Vault / transit will be

through CRA contract – Ops to

ensure the same and we will not

take insurance for the same.

In case of Cash loss,

reimbursement of loss will be

done within 7 days post

verification and acceptance by

us.

It is applicable for offsite ATMs.


unchanged.

50 5.8.3 37 The Bidder will be required to furnish a Bank

Guarantee to be calculated @ Rs.5,00,000/- per ATM

for securing its obligations in respect of vault loss

and transit loss while providing the Cash

Replenishment Services in accordance with the terms

of the Agreement. Such Bank Guarantee is required

to be valid till the validity of Agreement. In the event

of failure on the part of the bidder to pay for cash

losses as per the terms and conditions, the Bank shall

be entitled to invoke the guarantee.

There’s already PBG given @ 2%

of the contract value. Is this over

and above that and normally no

PBG is given for cash in Vault

Cash in Transit, this is covered as

part of Insurance by CRA. This

clause is not acceptable.

As per the projection the BG

amount ranges from 2.5 Crores

to 12.5 Crores ( 50 to 250 ATMS)

No change required.

This is applicable for offsite

ATMs.

Projections are inclusive of

onsite & offsite ATMs.

51 5.1.1 42 5.11 Site Installation Service (SIS) Not clear who will maintain all

the site interiors including if

there is any electrical or civil

Respective DCCBs


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work fault including changing of

bulbs etc.….

52 7.1 51-

59

All clauses Requirement is very stringent

and Penalty is too high – Hence

request Bank to cap the sum

total of all penalties at 10% of

the billing amount for the month.

The overall penalty cap would

be 10% of monthly billing

amount.

53 8.1.5 62 Any objection / dispute to the amounts invoiced in

the bill shall be raised by respective DCCBs within

reasonable time from the date of receipt of the

invoice. Upon settlement of disputes with respect to

any disputed invoice(s), the Bank will make payment

within thirty (30) Working Days of the settlement of

such disputes.

Undisputed amount should be

paid within 30 days form the

invoice date.

Refer RFP section 8.1.4. The


unchanged.

54 Assets deployed by us after the

contract period / on termination

– Treatment and what price it

will be taken over is not

mentioned any where

This is out of RFP scope.


& Clause Ref : 13

122 Able to provide help in graphical mode to load

consumables in the ATM, like printer stationery

"Able to provide help in graphical

mode is supported for Cash

loading, but not for printer paper

loading" - Request bank to

clarify.


unchanged.


& Clause Ref : 33

122 4 denomination Cash dispenser with 4 currency

cassettes and 1 (one) divert cassette with lock & key

/ latches capable of shutting automatically when

removed from the ATM.

Request Bank to modify as " 4

denomination Cash dispenser

with 4 currency cassettes with

lock & key / latches capable of

shutting automatically when


unchanged.


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removed from the ATM and 1

(one) divert cassette"


& Clause Ref : 42

122 Intel Pentium i3 or higher/equivalent with a

minimum clock speed of 2.0 GHz of higher with

minimum 2 GB DDR III Ram memory or upgradable to

4 GB or above. Vendor to guarantee maintenance of

the processor throughout the expected life of 7 years

of the ATM or replace the same with the latest

processor.

Request Bank to modify as " Intel

dual core or higher/equivalent

with a minimum clock speed of

1.6 GHz or higher with minimum

2 GB DDR III Ram memory or

upgradable to 4 GB or above.

Vendor to guarantee

maintenance of the processor

throughout the expected life of 7

years of the ATM or replace the

same with the latest processor. "


unchanged.


Criteria

8 Self-Declaration in case of OEM.

Or

In case of authorized distributor/ system integrators,

(i) An authorization letter from OEM to participate in

this RFP should be furnished.

(ii) A letter from OEM certifying that if the authorized

distributor/ system integrator is not able to meet its

obligations related to the service and support for the

product as per contract during contract period, the

OEM shall perform the said obligations with regard

to their items through alternate and acceptable

service provider.

In case of authorized representative of the OEM of

the Switch solution, an authorization letter from

OEM to this effect should be furnished giving

mandate to participate in this RFP.

Since the Bank is expecting the

bidder to offer the switching

services on a hosted model,

request the Bank to consider the

switch license agreement

between the bidder and OEM

and the certificates from

customers as a proof for the ATM

switch license in lieu of the letter

from OEM.

Letter from OEM and service

guarantee from OEM would

typically be required if the bidder

is proposing a product license.

Switch License agreement

between the bidder and the

OEM is acceptable. However,

Bidder should ensure the

agreement is valid till end of

contract period.


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59 5.1.3 21 The Bidder will be responsible for maintaining

connectivity with the NFS. The Bidder shall

coordinate and ensure the required Certification for

NPCI interchanges. Any actual cost incurred towards

NPCI certification will be borne by the Bidder.

In General, any certification cost

would be borne by the bank at

actuals. Whether bank will

consider changes in the RFP to

this effect on this?


unchanged.

60 5.1.6 21 Provide an interface between the hosted ATM

switch/ Services and the Bank’s Call Centre to handle

card related requests / queries such as lost card, card

hot-listing, PIN regeneration, etc.

What type of message formats

supported by bank's call centre

now? For ex. ISO 8583, XML etc…

DCCBs currently do not have

call centre and intend to

handle all customer queries

through the portal/application

provided by the bidder to DCCB

branches for ATM related

queries. The queries will be

routed to centralized help desk

managed by the bidder.

61 5.1.13 22 Conducting quarterly DR Drills advised by

RBI/Settlement Agency/NPCI / Bank from time to

time and a report should be submitted to the Bank

within 15 days from the date of the drill

As per RBI mandates, DR drills

are supposed to be done twice a

year. Requested to change the

RFP clause accordingly.

As per NPCI "NFS Business

Resiliency Statement" Bank

expects DR drills to be

performed on quarterly basis.

62 5.2.3 24 Support for the following devices and channels but

not limited to:

Mobile devices are being

mentioned here. Whether bank

is having Mobile application

currently or as part of the

switching services Mobile

application needs to be provided

by the selected bidder

Currently DCCBs do not possess

Mobile application. This would

be a future requirement.

63 5.2.3 24 Support for the following devices and channels but

not limited to:

Mobile phone banking is being

mentioned here. Whether

currently offers mobile banking

facility to their customers. What

Vendor is expected to provide

interface currently. Mobile

phone banking is future

requirement.


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is expected here is only an

interface to connect with Phone

banking?

64 11.2, 11.2.1(e), 83 "11.2 Indemnity/Settlement of Claim/Compensation:

The Bidder hereby indemnifies the Bank, and shall

always keep indemnified and hold the Bank, its

employees, personnel, officers, directors,

(hereinafter collectively referred to as “Personnel”)

harmless from and against any and all losses,

liabilities, claims, actions, costs and expenses

(including attorneys' fees) relating to, resulting

directly or indirectly from or in any way arising out of

any claim, suit or proceeding brought against the

Bank as a result of: a. Bank’s authorized/bona fide

use of the Deliverables and/or the Services provided

by the Bidder under this RFP; and/or an act or

omission of the Bidder, employees, agents, sub-

contractors in the performance of the obligations of

the Bidder under this RFP; and/or c. claims made by

employees or subcontractors or subcontractors’

employees, who are deployed by the Bidder, against

the Bank; and/or d. breach of any of the terms of this

RFP or breach of any representation or false

representation or inaccurate statement or assurance

or covenant or warranty of the Bidder under this

RFP; and/or e. any or all Deliverables or Services

infringing any patent, trademarks, copyrights or such

other Intellectual Property Rights; and/or f. breach of

confidentiality obligations of the Bidder contained in

this RFP; and/or g. Gross Negligence or wilful

BIDDER would like to clarify that

BIDDER is willing to indemnify

only for any breach of any

intellectual property of products

as delivered by BIDDER provided

such breach of IPR is solely

caused by any act or omission of

the BIDDER.

Further, the BIDDER would like to

clarify that its indemnification

obligation will be limited to

direct claim amount finally

awarded by the court of law and

subject to

the Bank: (i) notifies the BIDDER

immediately after the claim is

asserted or threatened, (ii)

BIDDER has full control over the

defence, settlement or other

resolution

of the claim, (iii) Bank does not

take a position that is adverse to

BIDDER, (iv) at BIDDER's request,

Bank assists the BIDDER in

defending, settling or otherwise

resolving the claim, and (v) there


unchanged.


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misconduct attributable to the Bidder or its

employees or sub-contractors. The Bidder shall at its

own cost and expenses defend or settle any claim

against the Bank that the deliverables and services

delivered or provided under this RFP infringe a

patent, utility model, industrial design, copyright,

trade secret, mask work or trade mark in the country

where the Deliverables and Services are used, sold or

received, provided the Bank: a. Notifies the Bidder;

and b. Cooperates with the Bidder in the defence

and settlement of the claims. The Bidder shall

compensate the Bank for such financial loss, suffered

by the Bank if the Bidder fails to fix bugs, provide the

modifications/enhancements/customization as

required by the Bank as per the terms and conditions

of this tender and subsequent Agreement and to

meet the service levels. and 11.2.1 (e) e. In

circumstances where the Bidder indemnifies the

bank against any claims of infringement of any IP

rights, the Bidder must at its own expense promptly;

i. Procure the unrestricted right for the bank to

continue using and receiving the same; or ii. Make or

procure on Bank’s behalf such alterations,

modifications, adjustments or substitutions to all or

any parts of the same so that it becomes non-

infringing without affecting the relevant part of

deliverables or services or prejudice their compliance

with their terms of the specifications or

requirements of RFP; or iii. Substitute a non-

infringing version of the infringing item of at least

is no modification to the Services

without the written authorization

of the BIDDER. Further, any

deduction from the BIDDER's fee

is subject to its prior written

consent.


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functional equivalence conforming to applicable

requirements under the RFP"

65 83

and

93

"11.2.1 Limitation of Liability: a. The Parties

acknowledge that circumstances may arise where on

account of a breach by the Bidder of the terms of this

RFP and subsequent Agreement, or other contractual

or tortuous claim, the Bank may be entitled to

damages from Bidder. b. In each such instance,

Bidder’s aggregate liability shall be subject to an

overall limit of the Total Cost of the Project for the

contract period. .." "11.11

Bidder’s Liability The Bidder’s aggregate liability in

connection with obligations undertaken as a part of

the ATM Managed Services project regardless of the

form or nature of the action giving rise to such

liability (whether in contract, tort or otherwise), shall

be at actual and limited to the value of the contract.

The Bidder’s liability in case of claims against the

Bank resulting from misconduct or gross negligence

of the Bidder, its employees and subcontractors or

from infringement of patents, trademarks, copyrights

or such other Intellectual Property Rights or breach

of confidentiality obligations shall be unlimited.

The Bank shall not be held liable for and is absolved

of any responsibility or claim/litigation arising out of

the use of any third party software or modules

supplied by the Bidder as part of this RFP."

The BIDDER requests that its

direct liability to be limited to the

fee received in the last six (6)

months prior to the occurrence

of such act or omission. Further,

the BIDDER requests that the

indirect and consequential

liabilities to be excluded under all

circumstances.


unchanged.

66 11.3, 11.3.1 to 11.3.6,

11.3.9, 11.3.11 to 11.3.13

85

to

88

"11.3 Termination of Contract:

The Bank reserves the right to terminate the contract

placed on the Bidder in the following circumstances:

A. BIDDER would like to discuss

with Bank that any termination

of the Contract can only be for


unchanged.


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11.3.1 The Bidder commits a breach of the terms and

conditions of the RFP/Contract and fails to remedy

such breach for a period of 30 Business Days,

following receipt of written notice from Bank

specifying the breach or breaches set out below:

a. Failure to furnish the performance guarantee

within 21 days after the execution of the Service

Level Agreement. b. Delay or deficiency in the

completion or implementation of the Project or any

activity contemplated under this RFP and subsequent

Contract within the applicable time schedules. c. Non

conformity of the Deliverables or Services with the

terms and Specifications of the RFP as observed

during post-delivery audit or otherwise. d. Serious

discrepancy in the quality of

service/hardware/software expected during the

implementation, rollout and subsequent

maintenance process. e. An Insolvency Event occurs

in relation to the Bidder or it ceases to carry on its

business or substantially the whole of its business; or

..." " 11.3.2 The Bank also reserves the right to cancel

the part or all services and terminate the respective

agreements for the same, if the Services provided by

the Bidder are not satisfactory and recover any

payment made by the Bank for the provision of

maintenance, not rendered to the Bank. In the event

of any deficiency, defect or inadequacy of the

Deliverables or Services, provided by Bidder to the

Bank, the Bank reserves the right to procure the

same or similar Deliverables or Services, from

cause accompanied with a cure

period of 90 days for the

rectification of such breach

failing which the non-defaulting

party can terminate the

agreement.

B. The BIDDER would like to

clarify that termination

assistance services can be availed

from the BIDDER based on

mutually agreeable charges,

timelines and terms, as

opposed to the liability of bear

the costs and expenses relating

to procurement of services from

third party and cost pertaining to

execution of remaining project.


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alternative sources at the risk, cost and responsibility

of the Bidder. 11.3.3 In the event that Bidder does

not perform satisfactorily or there is a delay in the

performance of its obligations under the bid, the

RFP, the Bank reserves the right to source the

remainder of the Deliverables and Services from

another entity of its choice by giving three months’

notice of the same to Bidder. In the event of a

termination of the contract by Bidder in accordance

with the above terms, Bidder shall fully compensate

the Bank for any expenditure incurred by the Bank in

executing or obtaining the execution of the

remainder of the Project. 11.3.4 In the event of a

termination of the Contract by the Bank, the Bidder

shall do all such acts or deeds as may be required to

fully compensate the Bank for all expenditure

incurred by the Bank in executing or obtaining the

execution of the Project, till such time of termination

and for any removal and/or relocation that may be

required by the Bank following such termination. The

Bank shall not bear any liability in this regard. 11.3.5

In the event of the Bank communicating its intention

to terminate the Contract, Bidder shall continue to

render such Services as it is required to under this

RFP/bid and subsequent Contract, including but not

limited to Facilities Management, support and

maintenance for the Deliverables for a period up to

12 months following notice of intention to

termination, until such time that the Bank indicates

that it has been able to make alternative


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arrangements for the provision of such Services, in

accordance with the terms, including those

pertaining to payment, contained herein." "11.6"

"11.3.9 Consequence of Termination" "11.3.11" to

"11.3.13"

67 11.6 91 "11.6 Assignment

The Bidder agrees that the Bidder shall not be

entitled to assign any or all of its rights and/or

obligations under this tender and subsequent

agreement to any entity including Bidder’s affiliate

without the prior written consent of the Bank. If the

Bank undergoes a merger, amalgamation, takeover,

consolidation, reconstruction, change of ownership,

etc., this RFP/contract shall be considered to be

assigned to the new entity and such an act shall not

affect the rights of the Bank and the Bidder under

this RFP."

The BIDDER requests that the

agreement can be assigned in

favour of its affiliates without the

consent of the Bank.


unchanged.

68 11.8 92 "11.8 Inspection of Records

All Bidder records with respect to any matters

covered by this tender shall be made available to the

Bank or its designees at any time during normal

business hours, as often as the Bank deems

necessary, to audit, examine, and make excerpts or

transcripts of all relevant data. Said records are

subject to examination. Bank would execute

confidentiality agreement with the Bidder, provided

that the auditors would be permitted to submit their

findings to the Bank, which would be used by the

Bank.

The cost of the audit will be borne by the Bank. The

Any inspection / audit will be

cooperative of BIDDER’s

confidentiality and security

restrictions and guidelines; and

any other conditions as to

bearing of costs shall be subject

to parties mutually agreed terms.


unchanged.


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scope of such audit would be limited to Service

Levels being covered under this RFP and subsequent

contract, and financial information would be

excluded from such inspection, which will be subject

to the requirements of statutory and regulatory

authorities. The Bidder’s records and sites managed

for the Bank shall also be subject to Regulator/Bank

inspection."

69 11.10. 92 "11.10 Solicitation of Employees

During the term of the Contract and for a period of

two years after any expiration of the contract

period/termination or cancellation of the Contract,

both the parties agree not to hire, solicit, or accept

solicitation (either directly, indirectly, or through a

third party) for their employees directly involved in

this contract during the period of the contract and

two year thereafter, except as the parties may agree

on a case-by-case basis. The parties agree that for

the period of the contract and two year thereafter,

neither party will cause or permit any of its directors

or employees who have knowledge of the agreement

to directly or indirectly solicit for employment the

key personnel working on the project contemplated

in this proposal except with the written consent of

the other party. The above restriction would not

apply to either party for hiring such key personnel

who a. initiate discussions regarding such

employment without any direct or indirect

solicitation by the other party; or .."


exception mentioned in clause

11.10 (a) to be deleted as this

exception will defeat the purpose

and practical implementation of

the non-solicitation covenant by

both parties.


unchanged.


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70 90

and

102

"11.4 Ownership and retention of documents: The

Bank shall own the documents, prepared by or for

the selected Bidder arising out of or in connection

with the Contract. Forthwith upon expiry or earlier

termination of the Contract and at any other time on

demand by The Bank, the Bidder shall deliver to the

Bank all documents provided by or originating from

The Bank / Purchaser and all documents produced by

or from or for the Bidder in the course of performing

the Service(s), unless otherwise directed in writing by

the Bank at no additional cost. The selected Bidder

shall not, without the prior written consent of the

Bank/ Purchaser, store, copy, distribute or retain any

such Documents The selected Bidder shall preserve

all documents provided by or originating from the

Bank and all documents produced by or from or for

the Bidder in the course of performing the Service(s)

in accordance with the legal, statutory, regulatory

obligations of The Bank /Purchaser in this regard."

"11.29 Intellectual Property Rights:

The Bidder claims and represents that it has obtained

appropriate rights to provide the Deliverables upon

the terms and conditions contained in this RFP. The

Bank agrees and acknowledges that save as expressly

provided in this RFP, all Intellectual Property Rights in

relation to the Software and Documentation and any

adaptations, translations and derivative works

thereof whether protectable as a copyright, trade

mark, patent, trade secret design or otherwise,

provided by the Bidder during, in connection with or


parties can mutually discuss and

finalize the provisions dealing

with intellectual property rights

under this agreement.


unchanged.


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Annexure No.

Page


in relation to fulfilling its obligations under this RFP

belong to and shall remain a property of the Bidder

or its licensor.

During the term of this project and, if applicable,

during the Reverse Transition Period, Bank grants

Bidder a right to use at no cost or charge the

Software licensed to the Bank, solely for the purpose

of providing the Services."

71 14 17 Cash Replenishment Please share the ratio on onsite

and offsite locations

Current plan is for onsite ATMs.

Offsite ATMs would be decided

at a later point of time.

72 5.1.8 22 The Bidder as and when required should support

biometric ATMs/devices and respective end-to-end

transactions handling,

with interface to the

Biometric Authentication

Server and Biometric data

base (UIDAI) at no

additional cost to the

Bank. The system should

support Biometric

transactions according to

the UIDAI specifications

released from time to time

in addition to Merchant

POS specifications.

When the Bank would initiate

Biometric requirement?

What Bank means “The system

should support Biometric

transactions according to the

UIDAI specifications released

from time to time in addition to

Merchant POS specifications"

Please clarify.

This is a future requirement

and it mainly pertains to AEPS

transaction types.

73 5.1.11 22 Regulatory Guidelines Any regulatory guidelines as on

RFP date will be considered and

will be complied. Any new/future

Regulatory compliance will be


unchanged.


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mutually agreed cost.

74 5.2.3 (i) 24 Mobile phone banking Please elaborate on exact scope

in mobile banking.

Vendor is expected to provide

interface currently. Mobile

phone banking is future

requirement.

75 5.2.10 25 Smart Card (Rupay

standards- Debit & Credit)

What does it mean by Smart Card

Please explain.

To be referred as chip based

cards or smart cards. DCCBs

requirement is for chip based

cards as prescribed by NPCI.

76 5.3.2 (p) 27 Provide a front end

application to capture

customer data at a branch

level for electronic card

requisition

Please clarify on the requirement Application or portal where the

customers card request can be

captured at Branch level. The

card request screen /

application should have feature

to capture basic data required

for card issuance.

77 Annexure 2 Bill of Material BOM in RFP is not clear Please

share the Separate word file of

the same.

Refer corrigendum. The

editable version can be

downloaded from

www.tnscbank.com->

downloads section.

78 Annexure 1 -

EligibilityCriteria Point

:17

108 The proposed ATM switch solution must be


ATMs across at least ONE Scheduled Bank in India as

on date of the RFP.

Since, we are providing services

to RRB's and DCCB's installation

per Bank is in few numbers.

Therefore, the clause may be

related to drive and Manager 100

ATM's.


unchanged.

79 Bill of Material 111 Install and monitor supplies and expendable items

including and not limited to ribbons, paper rolls,

cartridges, flexible disks, drawer inserts, combination

We understand that bidder has

to consider all consumables &

spares under price to be quoted.

Yes, understanding is correct


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keys, batteries, currency cassettes, cassette lock,

vandal doors, purge bin, cables external to ATM

80 Bill of Material 111 ATM Managed Services, Monitoring, and Problem

escalation through ticketing system for all ATM unit

relates issues

1. Centralized ASP switch solution with

communication network for ATM driving, Processing,

Monitoring & Management from a service centre for

on-line real time monitoring/managing the complete

ATM network and also for Bank’s DC & DR host for

transaction authorization etc.

2. ATM Transaction processing and Switching

services, Daily transaction reporting including MIS

reports as per member Bank’s requirements etc.

from Prime Bidder’s ASP Switch located within India.

3. Supply, installation, commissioning and

maintenance of ATMs

4. Supply and installation of consumables and spares

management including Receipt rolls and Journal Roll

5. Managed Services, Monitoring, and Problem

escalation through ticketing system, Cash

Forecasting, EJ Pulling, Content distribution and Help

desk services for Banks’ personnel

6. First Level Management (FLM), Second Level

Management (SLM) and Preventive Maintenance

(PM) for complete solution offered

7. Card Management Solution with related Services

to support Warm listing, Hot listing, Re-

Issuance/Blocking of Card and PIN.

8. Providing application at branch level for electronic

1. We assume that EJ agent

installation is done by Bank.

2. Request bank to confirm site

identification & site preparation

is not part of scope.

3. Power for site to be supplied

by the bank at no extra cost

,Request bank to confirm.

4. Bidder shall not be liable for

any loss in case the delay is due

to any requirement

from the Bank

5.Who will take bank approvals

from owner of site for VSAT

installation and

changes.

6. Request bank to provide

Clarity on Reconciliation. Does

reconciliation report signifies out

of reconciliation between Switch,

EJ and CIT report?

7. Pls clarify whether bank wants

Caretaker Services across all

locations or not.

8. Bank expects the Bidder to

setup whole new network

infrastructure and establish

connectivity across all sites?

1. The EJ agent installation will

be done by the selected vendor

2. Yes, understanding is

correct.


correct.


correct.

5. Bank will take approval from

owner of the site.

6. Yes, reconciliation report

signifies out of reconciliation

between Switch, EJ and CIT

report also. Bank expects the

four way reconciliation and

addressing DMS. Refer

Annexure of Technical &

functional requirements for the

same.

7. Caretakers not required for

onsite ATMs and for offsite

ATM it would be discussed with

selected vendor if required.


correct.


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card requisition

9. Connectivity/ Network and other infrastructural

requirements for the ATM solution, backup and

recovery including bandwidth that is required for

NPCI and between the Bidder's DC & DR.

10. Network bandwidth service provided between

ATM, CBS, and Bidder’s DC & DR10. Reconciliation of

all transactions flowing through the switch across all

ATMS of DCCB and other member banks of Shared

network (NPCI) with Core Banking System and other

surround systems of all DCCBs

11. Intra Bank (i.e. Within member banks) & Inter

banks Transaction reports

(Daily/Monthly/Quarterly/Yearly) providing (details

in RFP)

12. Service desk for login issues and tracking

81 Bill of Material 111 Cash Replenishment for Off Site ATMs and Insurance

for cash in transit

1. We assume cash in ATM is

done by bank request bank to

confirm

2. From where cash will provided

for cash replenishment

1. Cash handling will be done

for onsite ATMs by respective

DCCBs.

2. For onsite ATMs it will be

respective DCCB branches &

for offsite ATM the cash will be

provided by nearest respective

DCCB branch.

82 Bill of Material 111 Card Personalization Services including supply of

plastic, design, emboss, encode, PIN mailer and

courier to customer

We assume that dispatch of card

is not part of scope request bank

to confirm

It will be part of the selected

vendor.

83 Bill of Material 111 Onsite Agents to service ATM requests/issues. We assume that laptop / PC/

telephone/ Seat will be provided

by bank to onsite agents

Only telephone (with incoming

facility) & seats with provision

to keep vendor’s own


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PC/Laptop would be provided

by the Bank.

84 Tenure 15 The contract period for providing all the services

stated in this RFP will be for tenure of FIVE Years

from the date of acceptance of the Purchase

Order/Signing of the Contract between the Bank and

the selected Vendor.

We understand that contract

term starts from go live of last

CD. Request Bank to kindly

confirm

Contract period commences

from the date of PO

acceptance or Contract sign off

date and not with respect to

last ATM/CD go live.


Criteria No. A.02


minimum period of 5 years in India from the date of

this RFP.

We request the Bank to reduce

this eligibility criteria to 4 years


unchanged.


Criteria No. A.04

1 Bidder should have an average annual turnover of at

least INR 100.00 Crores for the last three financial

years (2012-13, 2013-14 and 2014-15)

We request the Bank to reduce

this eligibility criteria to 50

crores


unchanged.


DCCBs in Tamil Nadu

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4 Changes in Annexure & Appendices

Annexure 01 - Eligibility Criteria

Eligibility Criteria Supporting required Bidder

Compliance

(Yes/No)

Reference to

submitted

Supporting

A. Financial and other Company related

requirements to be met by the Bidder


minimum period of 5 years in India on the date

of this RFP.

Certificate of Incorporation / Certificate of

commencement

C Criteria related to ATM units which needs to be

satisfied by the Bidder/ATM Unit Provider

Supporting required Bidder

Compliance

(Yes/No)

Reference to

submitted

Supporting

10 The proposed ATM units make should have been

deployed in at least ONE scheduled Bank in India.

1. Relevant Credential letters

OR

2. Purchase Order with the Bank’s

confirmation on having executed the PO to

satisfaction

11 The proposed ATM unit make should have a

market presence of more than 1,000 machines

Certificate from ATM unit OEM with deployment

details to be provided


DCCBs in Tamil Nadu

40

across Scheduled Banks in India as on the date of

RFP.

And

(Relevant Credential letters

OR

Purchase Order with the Bank’s confirmation on

having executed the PO to satisfaction)

D Experience criteria to be satisfied by the Bidder. Supporting required Bidder

Compliance

(Yes/No)

Reference to

submitted

Supporting

14 The Bidder should have installed and /or carried

out ATM Managed Services on the ATM switch

on a ‘hosted/Opex/Pay as You Go/Shared

Services’ transaction based model supporting

ATM, POS and connected to NFS and providing

services for at least ONE Scheduled Bank in India,

having more than 300 ATMs.

1. Relevant Credential letters OR

2. Purchase Order with the Bank’s

confirmation on having executed the PO to

satisfaction.


DCCBs in Tamil Nadu

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Appendix 8 - BANK GUARANTEE FORMAT

To

The Managing Director,

TNSC Bank Ltd.

CHENNAI - 600 001.

WHEREAS The Tamil Nadu State Apex Cooperative Bank Ltd., a State Apex Cooperative Bank, registered under the Tamil Nadu Cooperative Societies

Act, 1983, having its Head Office at 233, NSC Bose Road, Chennai-600001 (hereinafter called the 'Beneficiary') has issued Request For Proposal (RFP)

Ref No. RFP/DCCB/ATM001/2015-16 for selection of vendor for ATM deployment and managed services for all 23 District Central Cooperative Banks

in Tamil Nadu.

......

Corrigendum No - TNSC BANK · Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu 1 The...

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Transcript of Corrigendum No - TNSC BANK · Corrigendum for ATM & its Managed Services DCCBs in Tamil Nadu 1 The...