CORPORATE PROFILE - mediquip.com.au prides itself on over 35 years of supplying innovative and...
Transcript of CORPORATE PROFILE - mediquip.com.au prides itself on over 35 years of supplying innovative and...
CORPORATE PROFILE
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02 ULTIMATELY WE STRIVE TO ENSURE COMPLETE SATISFACTION WITH OUR SOLUTIONS BY MAKING SURE THAT WE HAVE THE BEST PEOPLE TO DEAL WITH
Hardworking, dedicated and passionate, every member of
our team is a remarkable force and it’s thanks to these great
people that we have an incredibly strong business culture.
In turn this gives us the continued confidence to develop
as industry leaders. Mediquip now regularly venture into
new disciplines knowing that we have the right team on
our side. We are passionate about medical equipment and
the responsibility of maintaining and supporting it. For this
reason we demand the same of the brands we represent.
We also believe in the simple, longstanding philosophy that
if we stay dedicated to our customers, they will continue
to return. Every aspect of our business is focussed upon
guaranteeing value for money and providing efficiency.
Ultimately, we strive to ensure complete satisfaction with
our solutions by making sure that we have the best people
to deal with. When a company has great people, a great
culture develops. This principle is at the heart of all great
companies, including ours.
STRONG CULTURAL VALUES
04 AS AGENTS FOR THE MOST REPUTABLE MANUFACTURERS, OUR UNIQUE PORTFOLIO STEMS FROM A GENUINE PASSION TO PROVIDE BETTER SOLUTIONS
Mediquip prides itself on over 35 years of supplying
innovative and quality products to the healthcare
industry. As agents for the most reputable manufacturers,
our unique portfolio stems from the company’s genuine
passion to provide better solutions across the Australian
healthcare spectrum.
With offices in Brisbane, Sydney and Melbourne we are
strategically positioned to efficiently service a varied
customer base of Hospitals, Defence, Day Surgeries,
Emergency Services, Dental Practices, Surf Life Saving
Authorites, and many more.
Plus, our entire range is supported by professional Product
Specialists, a committed Customer Service Team, and
highly qualified Service Technicians.
PIONEERING SOLUTIONS PROVIDERSWe were in need of upgrading our CSSD and two operating theatres, and with
some research we found the DGM and Simeon range from Mediquip.
I have been so impressed with the DGM ES 200 Washer Disinfector, that I have since purchased one for another site that I am associated with.
We now have two sets of Simeon 500/450 LED lights with a third arm for monitor in two of our operating theatres. The LED technology and the functionality of
the lights make them a wonderful asset to our business.
Mediquip were a pleasure to deal with from first contact through to the installation process, and I would definitely recommend them to any of my peers.
Chris Guidotti, CEO - Windsor Private Hospital, Melbourne Victoria
ADVANCING CLINICAL EDUCATION
06 WE ARE TRUSTED AND RELIED UPON BY MANY OF THE BIGGEST NAMES IN HEALTHCARE
Trusted and relied upon by many of the biggest
names in healthcare, we are passionate about
clinical education. Our huge range of patient
simulators, ultrasound trainers and task trainers
include many of the world’s most advanced
training products.
With Simulation Specialists and a knowledgeable
Customer Service Team to match, our clients can
rely on comprehensive service and training.
After researching all the available models we chose CAE Lucina birthing simulator as the best and most reliable
option and she has proven to be a brilliant decision.
Our midwife educators love her and feedback from recent simulation-based education has been overwhelmingly
positive. Anaesthetics think she is a marvellous addition to our suite of patient simulators.
Service follow up is absolutely reliable, responsive and helpful which is a key feature.
Rob Sinclair, Director - Waikato Skills & Simulation Centre, Hamilton N.Z.
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Repairs are addressed immediately and servicing
can be undertaken at the customer’s premises for
convenience. We also provide customers access to
MAAS, our Medical Asset Administration System
which was developed in-house. The system is a
unique, online, paperless database that retains a
complete history of a customer’s medical equipment.
NATIONWIDE SERVICE NETWORK Cura has developed a relationship with Mediquip nationally for servicing of equipment. What we love is the competitive
pricing and the ability to access an electronic database of all our equipment and service history reports.
It makes our manager’s jobs so much easier when it comes to evaluating the capital equipment and need for replacement,
as well as giving each facility solid evidence of servicing when asked to produce it for accreditation and audit purposes.
Anne Crouch, CEO, Director of Nursing - Eye-Tech Day Surgeries
At the core of Mediquip is our highly qualified
technical team and service department, a
component of the business that is central to
its success. Starting as a service business in
1983, Mediquip’s history has helped shape our
commitment and customer focus. With a loyal
customer base and a growing need for biomedical
service and support, our technical team can be
contacted 24/7 for repairs and maintenance.
AT MEDIQUIP’S CORE IS OUR HIGHLY REGARDED TECHNICAL SERVICE TEAM, A COMPONENT OF THE BUSINESS CENTRAL TO OUR SUCCESS
10 OUR COMPANY CULTURE IS ONE OF GENUINE APPRECIATION AND RESPECT, AND OUR EMPLOYEE RETENTION IS HIGH
QUALITY, OUR HABIT: Above all, Mediquip regards quality objectives with the utmost importance, of which
we achieve through our people. Each and every member of our team embraces a personal responsibility to provide
services and processes which ensure total customer satisfaction. We strive to maintain our reliable reputation
and maximise every opportunity for continued growth.
We do this by aligning everything we do with our quality objectives, and nurturing an internal ‘quality culture’, from
our thorough Quality Management Team, to the policies and procedures that support our processes, on to our
standardised quality measures.
Mediquip also maintains an Accredited Quality System to ISO9001, and is certified by SAI Global.
WE SET STANDARDS: Mediquip prides itself on operational excellence, which is directly attributed to our
experienced and diverse workforce. Our operations are supported by dedicated teams in Queensland, Victoria
and New South Wales comprising Customer Service Representatives, Sales and Product Specialists, Biomedical
Technicians and Quality Management. At Mediquip only the right person for the job is recruited and professional
development is fostered through training and support. Our company culture is one of genuine appreciation and
respect, and our employee retention is high.
COMMUNICATION IS A CORE VALUE: We foster effective and open communication both internally and with
customers, suppliers and stakeholders. Our employees are 100% committed to customer satisfaction and their goal is
to ensure customer success with our products and services.
MINIMISING OUR ECOLOGICAL FOOTPRINT: Mediquip is dedicated to the protection of the environment and
makes every effort to reduce environmental impact. Specific attention is paid to recycling all packaging materials,
recycling general office waste, proper disposal of hazardous materials and reducing water consumption.
When new products are evaluated preference is always given to those with a smaller ecological footprint through
packaging, reduced energy and water consumption. Proud of the steps that we take to lessen our impact on the
environment, we continuously monitor our performance for further improvement opportunities.
GIVING BACK: Mediquip have been a ‘Hummingbird House Supporter’ since 2014 and provide medical equipment for
the children’s hospice at special not-for-profit rates. Our team are actively involved in the Hummingbird House
Community and make every effort to support the charity’s events and fundraisers.
NURTURING POTENTIAL: We strive to be an equipment or financial sponsor of varied industry and educational events
each year. We understand the importance of providing support to the growing Australian medical industry and to
our current and future medical professionals.
GENUINE APPRECIATION
BRISBANE HEAD OFFICE:3 Henry StreetLoganholme, QLD 4129
E: [email protected]: 1300 246 349www.mediquip.com.au
@mediquip_aus
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