Corporate Profile

2018

Do the first & the best innovative quality services in Myanmar

Make Things Happen

To be number one customer choice Telecommunication Services company in Myanmar

Who we are

• The first and largest contact center outsourcer in Myanmar

• The biggest mobile Vale Added Service provider for Major telco in Myanmar

• We provide inbound and outbound contact center services both to public consumers and businesses from various sectors

• Blue Ocean employs over 850 full-time staffs and 250 part-time staffs to run the 550 seats Contact Center, which operates 24/7/3655

• Blue Ocean has recently been contracted by both Telenor and MPT as their contact center services provider

Honest & Respect

Happy at Work

Innovation and Change

Impossible to Possible

Customer Centric

Team Work

Core Value

Subsidiary Companies

Blue Ocean Contact Center is Myanmar’s first and premier outsourced call center.

Business Outsource Solution Services aims to serve multi international clients with our professional service especially in BPO sector.

Blue Planet is a leading in mobile application company in Myanmar specializing on providing Value Added Services (VAS) for various telecom operators, enterprises and content providers.

Doctor on call Healthcare service is mainly targeted at the every stages of Myanmar people those who live in various places to be served in safe and easy and effectively.

Createlcom Myanmar is jointly owned by Createlcom Thai and BOOM, specializes in Unified Communications.

Myanmar Payment Solution Services (MPSS) supports technology for Mobile Payment Platforms for all the banks and financial institutions in Myanmar.

Blue Ocean Contact Center was launched in November 2011. The contact center is the first and largest call center in the country with the track record of delivering high quality, high touch services for a wide ranges of clients. BOCC has the capacity to handling the incoming / outgoing call over 50,000 times per a day to provide satisfaction to the customers from all across the country.

End of Year 2012 2013 2014 2015 2016

# of Employees 186 327 392 850 1050

• Benefits and Compensation (Every three month salary increase, Gold Medal awards for three-year term employees, Two times bonus each year) • Working atmosphere (Coffee, Lunches, Resting Area, On-site Clinic, Sports Facilities) • Social Activities (Outdoors, Fun Trips, Volunteering Events, Games)

Working Environment

Call Center Services

Seat Rental (for Clients) • 24/7 full facilities seat • Dedicatedly reserved for Business Clients • Special Hot line • Serve for Telecom, ISP, Local banks, Travel & tours, FMCG distribution, TV stations,

Media & advertising Outbound (Campaign) • Create leads and call outbound for information, CRM, survey etc. • Tele Sales & Marketing • Up Selling / Cross Selling • Survey • Help Desk • Reminders Service

Business Hotlines

1875

• Astronomical Forecasting • Soccer update • Job Search

• Directory Service & General Enquires

• Latest News • Exhibition

• Health Care & Beauty Advice Service

• Travel Adviser & Ticketing (Air-tickets, Motor Car-tickets)

• Education Adviser • Commercial Legal Service • Women's Rights,

Elimination of Domestic Violence Child protection services

1876

1877 1886

Public Hotlines

1881 1882 1883

1885 1886 1887

Yangon Regional Government Service Mandalay Regional Government Service Ministry of Information and Public Relations

Department of Meteorology and Hydrology Directorate of Investment and Company Administration Yangon – Mandalay – Yangon Highway Express Emergency and Blood Donation

BOOM Call Centers

Yangon Mandalay

370 Seats 500 Seats No. 361, Pyay Road, Near Hantharwady Roundabout, Sanchaung Township

First Floor, Thirimandalar Market, 89th street, Between 23th street x 24th street, Aung Myay Thar Zan Township

Next Section : BOSS

Business Outsource Solution Services Co., Ltd (BOSS) was founded in 2013. BOSS aims to serve multi international clients with our professional service especially in BPO sector. We currently are providing the service such as Contact Center Service and Solution, CAF management, Digital Marketing, Document Processing Services, and Back Office Supports. Our major clients are Telenor Myanmar Limited and Digital Money Myanmar Company limited who affiliates with Yoma Bank and Telenor Myanmar.

Payroll Management

• Salary Processing & Pay Slip Generation • Payroll History & Employee Loan Ledger

Management • Generation of Related Reports

Telesales • Leads generation • B2B, B2C Sales Expertise

Data Entry • Customer Assisted Form • Digitalization • Data Cleansing

Form Processing • Invoicing • Application Forms • Debt reminder and

collection

Manpower Outsourcing • Customer Service Professional • Recruiting to Training • Employee Life-Cycle Management

What is next in Myanmar after the fastest mobile penetration rate in entire human history...

Operators Market share

18

14

5.8

3.8

MPT Telenor Ooredoo MecTel

Ref: pricingdataplans.com As of End of 2016

Unit: Millions

-

10

20

30

40

50

20122013

20142015

20162017

0.08 0.28 2.4 7.6 12.31

19.44 2.5 4.0

12

22

32.4

48.6

Using VAS Subscriber• 2014: Market share 67 % for MPT • Current VAS ARPU: 1.8 – 2 USD

Mobile Subscribers

Unit: Millions

Blue Planet is a leading in mobile application company in Myanmar specializing on providing Value Added Services (VAS) for various telecom operators, enterprises and content providers alike to render exquisite and innovative services in a very cost effective way. We believe in providing the highest quality solutions in a very simplified way. Since our launch in 2016 March, we are building our knowledge and experience in providing VAS services with flexibility, responsiveness, efficiency and unmatched performance which lead us to be one of the top VAS Solution Providers in the Myanmar.

IVR Develop mobile

app

SMS Services

Contents Softwarae solutions

Call Center

Call Center Software/API

End users/Subscribers

Provider SMS gateway

SMS Inbound SMS Outbound

Third Party

(Bagan keyboard, Putet, Vakok, Studio AMK,…)

Blast SMS to customers

Request and receive SMS via provider

Record detail of SMS in and out

Customer can subscribe VAS services

Services (BBC, Mizzima, Gold & exchange rate, Horoscope, football tips,….)

Charge bill

Check message Keyword and request to charge bill

Record phone number, time and keyword

Send SMS with short code & keyword

Ok or Error status

Billing gateway

API

SMS gate

Subscriber

SMS subscribing and billing process

Partner Telecoms

Customer Centric Service Human Centric Innovation

Doctor on call Healthcare service is mainly aim at the every stages of Myanmar people those who live in various places to be served in safe and easy and effectively. Health record will be kept by Electronic Record System for the purpose of fulfilling the requirements of the patients to reduce the mistakes and made easy to get our health record by the use of Electronic Record System when transferring patient to a Doctor, a Clinic or a Hospital.

• Bi-language ( Burmese and English )

• Specialist appointment booking features

• Personalize prescription or care

• Call doctors 24/7 from application ( VOIP )

• Emergency location share for further help coming from DOC

• Reminder medicine for chronic patients

Mobile application

Web Interface

Here how we are solving the pain points of Myanmar's Healthcare sector

On-Demand Health Consultation over Phone People can contact expert doctors and consult your health conditions 24/7

Rural Health Sub-Centre services Rural Sub-centers to take care of health of farmers

Search & Appointment booking services People can contact to DOC and search & book a specialist appointment

Specialist Referral Services Those who need to send to a hospital, a Clinic or a Labs will be directed to a suitable once linked by the company which the patient should go, from who contacted by phone conversation.

Home Healthcare Services Home healthcare door to door service system is available for the clients who needed to get some service will join a link with our society.

Healthcare Membership Plans Doctor on Healthcare membership card is to share the fair healthcare benefits to everyone.

Createlcom Myanmar is jointly owned by Createlcom Thai and BOOM, specializes in Unified Communications. The purpose of launching Createlecom Myanmar is to provides contact center solution to customer which government ministries, business which connected to international companies can contacted at ease without difficulties by utilizing the internationalized Cisco service. Createlcom Thailand have been providing call center solution and Cisco Device services for over 10 years.

• Collaboration Architecture • Enterprise Networking and Data

Center • Enterprise Fax Solution • Recording Solution • Financial Trading Communication

Product • Financial Network Connectivity • Outsources Contact Centers

• IP Telephony • Contact Center • Conferencing • Spark & Webex

Collaboration Architecture

• Solution Consult and Design • Customization • Integration • Migration • Professional Services (MA acquisition)

Consultant and professional services

Site reference - Cisco

100 Seats

130 Seats

10 Seats

70 Seats 165 Seats

10 Seats

60 IP Phone

115 Seats

15 Seats

10 Seats

40 Seats

20 Seats

4000 Seats

35 Seats

Site reference - REDBOX

Site reference - OPENTEXT

Site reference – IPC Dealer phone

Technology is disrupting the traditional ways

Myanmar Payment Solution Services (MPSS) was founded in 2014, the company is an online payment platform which enables users to send money through via their mobile phone. On the other side, MPSS is an acting player to eliminate the traditional payment methods and on a mission to the financial evolution process that beyond the cash and card system in the country.

Access Channels

Financial Services

Agents and Merchants

Network Services

M Payments • Cash In/Out • Send Money • Mobile Top Up • Merchant Payment • Utility Payment

M Banking • Cash In/Out • Balance Check • Mini Statement

Financial Instruments • Mobile Wallet Account • MCB Bank Account • Multi-Bank Account

Access Channels • USSD • Java Application • Mobile Portal • Web Portal • Android/iOS Apps

Network • Over the Counter

Merchants • Remote Merchants • Internet Merchants • Money Transfer Agents • Banking Agents for Cash

In/Out • Remittance Disbursement

End to End Payment Solution

M P P N

MP

PN

Po

rtal

MP

PN

Gat

eway

Mobile Money Services ေငြသြင္း/ေငြထုတ္ / ေငြလႊ ဲ

Billing Services

Inbound Migrant Worker Money Remittance

ႏုိင္ငံျခားအလုပ္သမားေငြလႊဲ

Po

st O

ffic

e

Gat

eway

Local Bank Services

Mobile Money Services

International Banking Services

Ticketing & Online Payment

Topup Services

4th operator

Po

st O

ffic

e

Po

rtal

Overview

Business Partnership

Partners

Clients of BOOM

Htun Htun Naing “Make It Happen” Founder & Chairman of BOOM

#Startup_ Ecosystem_

Builder

#Speaker

#Investor

#Mentor

#ASEAN_ Entrepreneur

#Tech

We Are A Responsible Business

4% Disable employees

60% Female

68% Age 18 -25

7% Part Time

Enabling

Entrepreneurship English Paperless

We treat each of our employees like an entrepreneur by sharing the deep operational ownership experiences to become an entrepreneur in the future.

We recognized the global business language as a associate official language in our company. Opening weekly English conversation club to all the employees for learning opportunity in the office.

We are transforming the culture into the digital workplace in a way of greatly reducing the physical paper which could significant impact to global environment.

Community Work

We are not only running the company for the commercial purpose but also proudly contributing to the building process of the future Myanmar with initiatives in disruptive technology.

Contact Us!

hhn@blueoceanmgt.com www.blueoceanmgt.com

Follow us on: LinkedIn, Facebook 361, Pyay Road, MPT Compound, Sanchaung Township, Yangon 11111