Transform your business with Ricoh

Ricoh Belgium

08/04/2023 1

May, 2014

2

Ricoh’s Global Market Share

Ricoh is the global market leader

19.1%CANADA

#2

21.2%US#1

15.6%

Latin Americas

#1

20.2%

Europe#1

14.2%China#4

29.4%Japan#1

20.7Asia/Pacific

#1

Ricoh has the

#1 SHARE of the worldwide office equipment marketplace according to IDC research

Worldwide: Data in CY11, A3+A4, price range more than $1,000 – IDCUSA: Data in CY11, A3+A4, price range more than $1,000 ー GartnerCanada: Data in FY11, A3+A4, price range more than $1,000 – IDCLatin Americas: Data in FY11, A3+A4, price range more than $1,000 – IDCEurope: Data in CY11, A3+A4 Western Europe Only- Infosource China: Data in CY11,A3 only-GEO ConsultantsAsia/Pacific: Data in CY11, A3+A4, price range more than $1,000 – IDCJapan: Data in CY11,A3 only - JBMIA

Ricoh is recognised asa leader in Global

Managed Print Servicesby all major analyst

firms

Gartner, IDC, Quocirca, Forrester

Clients

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Ricoh Europe

SOUTH AFRICA

Headquarters in London and Amstelveen

20 operating companies across EMEA (sales subsidiaries)

Revenues to 31 March 2013: JPY 421.7 Billion

Regional headquarters

Operating companies

Production & research & development

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Ricoh Belgium

650+ Employees

€ 160 million turnover

CEO: Eric Gryson

Market share: 32,8%

Founded in 1985

100.000+ machines in field

Headquarter in Vilvoorde

Output: > 5 Billion pages clicks/year

2.400+ customers for software

17.900+ customers

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Ricoh Luxembourg PSF

Country director: Patrick Kemper

€ 14 million turnover

CEO: Eric Gryson

45+ employees

Founded in 2008

6.900+ machines in field

Headquarter in Bertrange

Output volume: > 318 million clicks/year

330+ customers for software

1.200+ customers

Market share

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BROTHER29,7%

HP28,1%

SAMSUNG11.8%

KYOCERA6.9%

LEXMARK6,9%

RICOH

OKI3.2%

CANON2.5%

Others4.9%

6,0 %

7,2 %Laser Printers

Laser printersB&W

Laser printersColour

HP30.2%

BROTHER14.1%

SAMSUNG13.0%

RICOH

Xerox7,6%

OKI7.6%

KYOCERA6.0%

LEXMARK5.6%

DELL3.9%

CANON2.2%

Others1.6%

8,3 %

Source: Infosource

Market share

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CANON8.8%

XEROX19.2%

OCE18.0%

KONICA MINOLTA13.8%

RICOH

Others1.1%

39,1 %

7,9 %Laser Printers

Production PrintingB&W

Production PrintingColour

HP INDIGO4.0%

XEROX39.0%

CANON19.0%

KONICA MINOLTA13.0%

RICOH

25 %

32,1 %Production Printing

Source: Infosource

Market share

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CANON18.5%

XEROX14.0%

KYOCERA12.7%

KONICA MINOLTA9.0%

RICOH

Others6.9%

38,9 %

7,9 %Laser Printers

MFPB&W

MFPColour

CANON22.2%

KONICA MINOLTA14.5%

XEROX12.3%KYOCERA

7.5%

RICOH

HP3.3%

DEVELOP3.1% Others

8.2%

29 %

31,5 %Production Printing

34%MFP

Source: Infosource

Channel strategy

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Direct Sales

PPBG

Top 10.000

FG500 & GMAStrategic Accounts• Key Accounts• Major Accounts• National Sales• Verticals: - Government & Educacion - Healthcare - Banking & Finance

Top 10.000

CRD• Data Centers

CPI• Print for pay• (Digital) printing• Mailinghouses< Top 10.000

ITDPartners

Indirect Sales

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One Ricoh Family

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What we do

Ricoh fuels productivity andprofitability for companies worldwide by developingenterprise scale businessprocess solutions that bridge disparate businessdepartments, geographiclocations and technologysystems.

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What do we do?

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Managed Document Services

Transforms document heavy business processes by enabling a consistency of quality across all departments.

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Managed Document Services

Managed Document Services is a customer centric service, delivering a document infrastructure for on-going governance and improvement of information use.

Deliver the right information, at the right time, in the right form!

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Why MDS?

75.9%companies experienced significant business risk incidents and suffered severe consequences due to broken document processes.

Source: IDC

TIME IMPACT ONENVIRONMENT

COST TOP LINEREVENUE

7.4 hours lostper person, per week

searching but not finding information &

reformatting data from multiple resources.

Source: IDC

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Office Solutions

Innovative technology& workflow solutionsto enhance everyaspect of document environments,whether largeor small

Office Solutions

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Hardware

Facsimile

GelJet

Colour & B/W Laser Printers

Colour & B/W Multifunctional Printers

Priport

Wide Format

Production Printer

Whiteboards (interactive)

Projectors (interactive)

Paper &Supplies

eShop

50.000 articles available online!

www.ricohshop.be

Software

Capture & Distribution

Document & Content Management

Output Management & Security

Device Management

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IT Services

Flexible & optimisedIT services covering

all aspects ofend-user, server &

network support

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Continuous support

Professional & experienced partner

Clear & fixed budget

One stop package services

Access from anywhere

IT Services

RicohIT Services

Network Appliances

Projector

Interactive whiteboard

UCS

Everything is encrypted

Confidential is guaranteed

Work on distance

Ecological

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MORE TIMEMORE

PRODUCTIVE

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Mobile Services

With Ricoh Mobile Services you can simplify the management of your tablet fleet.

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Webbrowsing

Reading Newsconsumption

Workcommunication

Why Mobile Services?

Resources: IDG Connect (2012) | For more information visit: http://www.idgconnect.com

60%80%

Professionals who use

their tablet for work communication

Professionals who use their tablet at work.

40%

Device supplied by work

79%

76%

73%

54%

44%

42%

31%

SocialMedia

Personalcommunication

Entertainment

16% 54% Partly replaced

Completelyreplaced 6%Completely

replaced 33% Partly replaced

Percentage of professionals who say they “always” use a tablet for these tasks:

Number of professionals who say the tablet has partly or completely replaced the laptop and PC:

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Production Printing

Comprehensive portfolio of integrated hardware & software

solutions for in-house corporate printing or

graphic arts /commercial printing

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Production Printing

Global digital technology specialist, a service oriented company providing end to end solutions through expertise in areas such as professional services, software & production printing.

Ricoh helps businesses be more productive & profitable

PRODUCTIVITY PROFIT

CommercialPrint Industrie

CorporateReprographicDepartment

What makes us different?

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Ricoh’s Global change management professionals are there to help manageChange for our customers at every step of the way.

How we do it?In streamlining

document processes, or managing

them on behalf of our customers, we adopt an End-to-End Approach.

@ your Service

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Continuityof your business

Handy e-services for counter registration.

Online ordering of consumables.

Technical Support

ShortRent for when you need

a temporarydevice.

Technical Support

300 people @ your service

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Call Center

Planning

Technical trainings & workshops

Field Support

Business Intelligence: analysis & reporting

250 engineers intelligence

Flex service: delivery spare parts at night

ShortRent

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Continuity of the company’s document output processes and IT infrastructure

Anytime and anywhere

Flexible, fast and adaptable to any request

When you need a temporary device/office!

Delivered, installed and collected afterwards

For short term projects:

Temporary Locations

TemporaryCapacity

PeaksEventsCalamities

From stand-alone printer, MFP, Production machines to Mobile Office

Mobile Office

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Have meetings at different locations, on the road or during events 

Different connections for computers

4G connection & Wi-Fi access point

Ricoh Tamago Presenter is standard on the iPads

Electricity

Video conference (UCS)

Insurance included & unlimited kilometres

Printer

Our mission & vision

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Mission

At the Ricoh Group, we are committed to providing excellence to improve thequality of living.

Vision

To be the most trusted brand

with irresistible appeal in the global market.

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A Pioneer of CSR

Planet

People Profit

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CSR in the community

Honey bee hotel

Donation of toys to a child

hospital

Plant a tree per baby

that’s born at Ricoh

Belgium.

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Recognition for Customer focus

Europeachieved a 5 star

Recognised for Excellence”award from EFQM.

We remain the largest,most complex organisation to

have achieved this levelof recognition.

Awarded the EFQM‘Sustainability Good

Practise Competition’ or its Customer focussed

SustainabilityOptimisation

Program

Ricoh namedin Ethisphere’s 2013‘Worlds most Ethical

companiesfor the fifth

consecutive year

2010 2011 2013

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Contact us

Ricoh Belgium NV/SAMedialaan 28A1800 Vilvoorde

Tel: +32 (0)2 558 22 11Fax: +32 (0)2 558 27 11 info@ricoh.be | www.ricoh.be

www.facebook.com/ricohbelgium

www.twitter.com/ricohbelgium

www.linkedin.com/company/ricoh-belgium

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