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www.cmaa.asn.au

Corporate GovernanceCrusadersPam And Maree Push For Queensland Initiative: P16-17

➣ What A New Government MeansFor The Club Industry: P14-15

1

CMAA FEDERAL EXECUTIVEPresidentWILLIAM CLEGG, ACCMRandwick Labor Club

Federal SecretaryALLAN PETER, ACCM

Federal Vice PresidentDAVID O’NEIL, ACCMCastle Hill RSL Club

Executive MemberDEBORAH FEENING, ACCM

Executive MemberMICHAEL O'SULLIVAN, ACCMMilton Ulladulla Bowling Club

FEDERAL COUNCILLORSDivision A – City/Eastern SuburbsZone and Manly/Northern SuburbsZoneMario Machado, ACCMChief Executive OfficerHornsby RSL Club

Division B - St George/CronullaSutherland Zone and Inner WestZoneIan Todd, ACCMGeneral ManagerKingsgrove RSL Club

Division C – Nepean ZoneMichael WiezelSecretary ManagerSt Marys RSL Club

Division D – Hunter Zone, CentralCoast Zone and Great Lakes ZoneStephen Byfield, ACCMChief Executive OfficerDiggers @ The Entrance

Division E – Far North Coast Zone,North West State Zone, Mid StateZone and Mid North Coast ZonePhillip Mallon, ACCMGeneral Manager Cabarita Beach Sports Club

Division F – Illawarra ShoalhavenZone and Far South Coast ZoneDavid Hiscox General ManagerDapto Leagues Club

Division G – Gold Coast Zone, BrisbaneZone, Ipswich Darling Downs Zone,Sunshine Coast Zone, and the Centraland Northern Queensland ZoneSteve CondrenGeneral ManagerSouthport Surf Life Saving Club

Division H – Victoria Zone, RiverinaMurray Zone and the ACT ZoneGrant Duffy, ACCMSecretary ManagerNumurkah Golf & Bowls Club

ADMINISTRATION

Executive OfficerTerry Condon, CCM

Assistant Executive OfficerRalph Kober, B.Ed.

Senior Industrial Relations AdvocatePeter Cooper

Career Development AdministratorNarell Harrison

Training Course AdministratorsBrad Jones, CCMEstelle McDonald-Birch

Accounts OfficerPriscilla San Luis

ReceptionistCarol Quirke

Administration AssistantEvonne Bosnich

Administration AssistantTegan Cain

Life MembersHarry Walker (decd.)Norm Robinson (decd.)Arthur Justice (decd.)Len Ewart (decd.)Lou O’Neill (decd.)Peter Cameron (decd.)Bob Harbutt (decd.)Keith Nolan (decd.)Fred Chubb, CCM (decd.)Alan McDougall, MBE (decd.)John Milne (decd.)Les EvennettGeorge Elliot, CCMPeter Strachan, ACCMHans Sarlemyn, ACCMJim Henry, OAM, CCMTerry Condon, CCMLew CooperBarry StevensonGreg Pickering, ACCMJohn Allan, ACCMAllan Peter, ACCMWayne Forrest, ACCM

Publisher CMAAEditor: Peter SharpPhone: (02) 9643 2300Mobile: 0410 140 036Email: sharpee1@cmaa.asn.auContributors:Henri Lach, Katie Cincotta.Advertising Manager:Judy RaynerAdvertising Bookings:(02) 9332 2363 & 9360 6177Fax (02) 9361 5142rayner@bigpond.net.auPrinting and Design:Daily Press GroupPhone: (02) 9558 8419Correspondence:The Editor, c/- Club Managers’ Association Australia67-73 St. Hilliers RoadAuburn NSW 2144P.O Box 845 Auburn NSW 1835Phone (02) 9643 2300Fax (02) 9643 2400

Please address all businesscorrespondence to the Federal SecretaryThe Club Managers’ Association Australiais registered as an industrial organisationof employees in the terms of the FederalWorkplace Relations Act, 1996, and TheClub Managers’ Association is a registeredTrade Union in the terms of the NewSouth Wales Industrial Relations Act 1996.The CMAA is affiliated with the AustralianCouncil of Trade Unions (ACTU) and theCMA is affiliated to the NSW State Branchof the ACTU, The Labor Council of NSW.

Registered Office67-73 St. Hilliers RoadAuburn NSW 2144Phone (02) 9643 2300Fax (02) 9643 2400P.O.Box 845 Auburn NSW, 1835Email - cmaa@cmaa.asn.au

Office HoursMonday to Friday 9am to 5pmSeven-day telephone answering service inoperation.

“Club Management in Australia” is published monthlyby the Club Managers’ Association Australia. Allmaterial is copyright and cannot be reproducedwithout the explicit permission of the Publisher orEditor. Editorial contributions relating to the clubindustry are welcome. Submitted copy should be typedand double spaced. We don’t accept any responsibilityfor keeping and returning unsolicited material.Photographs submitted must be captioned. Those sentwithout prior arrangement cannot be returned unlessaccompanied by a stamped, self addressed envelope.Views expressed in this magazine are not necessarilythose of the Club Managers’ Association Australia.Although we do exercise the utmost caution, we don’taccept responsibility for claims expressed inadvertisements appearing in our issues.Subscription rate is $60 a year.ISSN 0045-7205

CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262

Bill Clegg ACCMFederal President

Allan Peter ACCMFederal Secretary

David O’Neil ACCMFederal Vice President

Deborah Feening ACCMFederal Executive Member

Michael O’Sullivan ACCMFederal Executive Member

CLUB MANAGERS’ ASSOCIATION AUSTRALIAOFFICE BEARERS

CLUB MANAGERS’ CAREER DEVELOPMENT CENTRE SPONSOR

CAREER DEVELOPMENT SPONSORS

6 Industry Issues

PAGE ADVERTISER / EditorialC 1 COVER – ‘Corporate Governance Crusaders’C 2 KONAMIP 1 CMAA ADMINISTRATION & IMPRINTP 2 CMDA CAREER DEVELOPMENT SPONSORSP 3 CLUB PLUS SUPERANNUATIONP 4 SHUFFLE MASTER AUSTRALASIA P 5 SHUFFLE MASTER AUSTRALASIAP 6 SCOPE PROJECT MANAGEMENT + September Edition Contents P 7 INDEPENDENT GAMINGP 8 PAYNTER DIXON CONSTRUCTIONS + Edition PointersP 9 JAMES CLIFFORD CONSTRUCTIONP 10 President's PerspectiveP 11 AINSWORTH GAME TECHNOLOGYP 12 MERIDIAN CONSTRUCTION + The Executive Officer's DeskP 13 ALTIS ARCHITECTSP 14 HARLEY RUSSELL DAY + Federal Election 1P 15 AUSTRALIAN CONSUMER BUYING GROUP + Federal Election 2P 16 Northern Exposure - Logan Diggers 1P 17 THOMSONS LAWYERS + Northern Exposure - Logan Diggers 1P 18 Industry Issues 1P 19 TRICORP GAMING + Industry Issues 2P 20 ODOUR CONTROL SYSTEMS AUSTRALIA + AGE 2010 - 1P 21 OTEN TAFE + AGE 2010 - 2P 22 AGE 2010 – 3 – CMDA Sponsors at the Expo 1P 23 AGE 2010 - 4 – CMDA Sponsors at the Expo 2P 24 AGE 2010 - 5 – CMDA Sponsors at the Expo 3P 25 AGE 2010 – 6 – CMAA at the ExpoP 26 B-SEATED + CMAA Online MembershipP 27 CMDA UpdateP 28 CMDA – CMAA 2011 NATIONAL BURSARY PROGRAMP 29 ITZ - North West State Zone MeetingP 30 CMDA – DUTY MANAGER DEVELOPMENT PROGRAMP 31 ITZ - Great Lakes Zone Meeting P 32 CMDA – SECRETARY MANAGER PROGRAMP 33 ITZ - Mid North Coast Zone AGMP 34 ITZ – Manly Northern Suburbs Zone Mid-Year MeetingP 35 ITZ - Sunshine Coast Zone MeetingP 36 Board of Management Studies & Zone Education OfficersP 37 ITZ - Illawarra Shoalhaven Zone MeetingP 38 CMAA 2010 Diary & Events CalendarP 39 ITZ - Illawarra Shoalhaven Zone Charity Golf DayP 40 Manager Profile - Glenn Buckley 1P 41 SLATER GORDON + Manager Profile - Glenn Buckley 2P 42 Southern Exposure - The Hawthorn Club 1P 43 RAYNER ADV AD + Southern Exposure - The Hawthorn Club 2P 44 Market ForcesC 3 VISIONARY LEADERSHIP 2010C 4 ARUZE

INSERTS GOPHER GRAPHICSGOLD CREST SECURITYTRANSTASMAN ENERGY GROUP PTY LTD

September 2010 Magazine Contents

Club sueselectrician over$26 million blaze Moama Bowling Club is taking legalaction against an electrician overworkmanship the club claims caused amassive fire. Melbourne’s Herald-Sun newspaperreported the club has lodged aSupreme Court writ against Echucaelectrician Brett Thomson, claimingdamages of $26 million because heinstalled two faulty floodlights.Fire ripped through the club on June26, 2008, damaging the bistro andbistro terrace, cafe, bottleshop andreception. The club claims the floodlights wereunsuitable for indoor use becausethey were not fitted with glass frontsto prevent hot particles escaping.It alleges the blaze was caused by hotfragments falling from a floodlight onto a settee in reception.The club claims it suffered a $26 million loss because of the blaze.Mr Thomson was unavailable forcomment.

8 In Your September Edition

➢ Pages 20-25 Moving through the SydneyConvention & Exhibition Centre atDarling Harbour over the three daysof the Australasian Gaming Expo2010, Ross Ferrar got a sense thatthe gaming industry has begun toshake off much of the burdens - theglobal financial crisis, smokinglegislation and the threats of theProductivity Commission Inquiry IntoGambling In Australia – that hasclouded business and a positiveattitude in recent years. The GamingTechnologies Association CEO looksback on the success of AGE 2010 ...

➢ Page 26The CMAA now can offer membersthe option of paying membershipfees online with a credit card. Theupgrade of the CMAA website hasallowed members greater access toall aspects of the CMAAs’ range ofproducts and services. Payingmembership or joining the CMAA iseasy. Go to the CMAA website –www.cmaa.asn.au – make a fewmouse clicks, enter some memberinformation and lodge your creditdetails. The payment options are bythe month, the quarter, half-year, orannually. New members also can joinonline …

➢ Pages 27&28The CMAA 2011 National BursaryProgram is open for applications. Therange of 2011 bursaries features 25significant educational awards. TheCMAA Bursary Program offers alllevels of management theopportunity to access professionaldevelopment where it can bedifficult to attain. This year,members in every CMAA Zone havethe opportunity to apply for one ofthe eight Asian Club Managers’Conference & Macau Casino Tourbursaries offered to each CMAADivision …

President’s Perspective with BILL CLEGG, ACCM10

It was a real pleasurefor our club to recentlyhost the Randwick CityCDSE presentation

night for our local community. Of the 123applications received by the LocalCommittee requesting $1,326,067, therewere 75 presentations totalling $335,651made by the six local Randwick LGA clubs.Obviously, this amount is not what theseand the other clubs contribute as a wholeto their community. I’m sure we’d all liketo give more and cover all the priorityneeds of the area. At such a wonderfulcommunity event, witnessing the realcommunity club spirit in action, it washard not to reflect on the 10 years of theCDSE scheme. At the first CDSE presentation night, therewere 11 clubs making contributions. For various reasons,including closures and reduced gaming revenue, thenumber of CDSE contributing clubs has fallen to six. Weare all well aware of the various issues that haveconfronted clubs over the past decade and the industry’sefforts in lobbying governments to understand the plightof clubs of all sizes. As the industry consolidation andrationalisation process gains momentum, managers offinancially sound clubs will - for strategic and communityreasons - have to consider amalgamations. Being in themiddle of this process, with a small sporting club, ourmanagement team had the opportunity to gain a betterunderstanding of why this sector of the industry is atparticular risk. The overwhelming evidence is the lack ofmanagement ability. Generally, someone from the Boardthat may have the time might be asked to take on themanager’s role. Get your RSA and RCG and fill out theform … now you are a club manager - that’s if you’reaware that you have to do that. It’s pleasing to note thatnow at least, a Police Report is required. Some mayrecall my previous comments when considering thequestion … what do you have to do to be a club manager?You may also recall that the question was posed by asporting club association. Sadly, we have to accept thatthe bureaucracy and political leaders have ignored ourefforts as an Association to improve the licensingrequirements through the education of club managers.Our position remains that the approved person must be afit and proper person to manage licensed premises,understand his/her responsibilities relating to the sale ofliquor and the responsibilities that the concession providesthrough the conduct of community gaming and - mostimportantly - has attended approved training, instructionor demonstrated an ability to perform the tasks requiredto manage a club. This is no more than expected fromthe licensee of a hotel. People who would argue against arequirement for the better education of eitherprofessional or honorary club managers would most likelydo so based on economic grounds … “the club is smalland can’t afford it” and/or “you won’t get anybodyprepared to do it, we’re voluntary” ... are commonarguments. If that’s your club’s position, then get in the

queue for closure. Recent changes to theCorporations Act, removing therequirement of the smallest and smallerclubs to prepare financial reports andauditing requirements, will fast-track thedemise of this sector without immediateaction.

The release of the ProductivityCommission’s Final Report Into Gamblingcoincided with significant political eventsin Canberra and the subsequent Federalelection. The responses from MinistersStephen Conroy and Nick Sherry wereextremely positive for clubs. SenatorConroy’s title - Minister for Broadband,Communications and the Digital Economy -

probably says it all in relation to the issue of onlinegambling and the future direction of technology. With theNational Broadband Network becoming such a huge issueduring the election campaign, it was particularly pleasingto hear Senator Conroy’s position on internet gamblingand his opposition to it, before the campaign. SenatorSherry also has demonstrated an understanding of theissues confronting the industry and understands theapproach required to move to a pre-commitment solutionfor problem gambling. These Ministers still could be thekey players, with Senator Jenny Macklin, in implementinga new Labor Government’s strategy with all jurisdictionson gambling reform. The understanding that MinistersConroy and Sherry and the Kevin Rudd, then Julia Gillard-led Federal Government have of the Club Industry is adirect result of many years of educating Parliamentarymembers. Full credit must go to Clubs Australia for theadvocacy that it provided during the Commission’s inquiryprocess. With the industry’s future in mind, the balanceof power in the Senate has been removed from SteveFielding, who was not re-elected, while Senator Xenophonwould lose almost all of his power if Labor is able tonegotiate with the Greens to form government and assistlegislation in the Senate. With those who would destroyclubs now powerless and both a government andopposition committed to clubs in the not-for-profit sector,our attention may now be focus on the positives in thefuture.

Another election campaign positive was the exposure thatRooty Hill RSL Club and Broncos Leagues Club got inhosting the “Town Hall Meetings”. The use of clubs for acommunity event is nothing new, but to see those clubsbeing chosen without question as the community assemblypoint was credit to them in particular and all clubs ingeneral. While both debates probably contributed to theoutcome of the election, the overwhelming appreciation Itook from the expected closeness of the result was that ata time when the leadership of this country was beingdetermined, we had more at bingo than Rooty Hill RSLClub attracted for the debate.

➢ BILL CLEGG, ACCM, is the CMAA Federal President and General Manager at Randwick Labor Club

CDSE presentation night reflects thechanging landscape for the club movement

12 The Executive Officer’s Desk with TERRY CONDON, CCM

It’s a great feeling to be able to offerpositive comments after such asustained period of challenges anduncertainty. First, my congratulationsto Ross Ferrar and Gaming

Technologies Australia (GTA) on a successful andimpressive Australasian Gaming Expo at Darling Harbourlast month. The CMAA took a stand at the three-day eventand I was impressed with the number of people whoattended, but - more importantly for the Club Industry –the positive feel of club managers and directors looking atupgrading their gaming machine stocks and other clubfacilities. That same feeling was evident at the CMAAHospitality Expo in March, but the Federal Government, atthat stage, had not responded to the ProductivityCommission’s Final Report Into Gambling In Australia. Thatreport was biased against poker machine gambling andcast an uncomfortable feeling across our industry as aresult. The Federal Government’s response was firm anddirect and has given rise to optimism and confidence thatthe industry has a sound future. That showed in theupbeat atmosphere at AGE 2010 … long may it continue.Second, the CMAA’s move to Sydney Olympic Park (SOP) ison track and will deliver a new level of accessibility forCMAA members and education program delegates. As theCMDA’s range of education and professional developmentproducts expands to encompass online E-learning, the SOPfacilities – direct public transport access, on-siteaccommodation, unlimited parking and upgraded hi-techservices capability – will deliver benefits for our membersand clients. We are on track to move out of our existingoffices at Auburn by the end of this month and be set upat Homebush Bay a week later.Third, I hope all members read Henri Lach’s featurearticle on Pages 16 and 17. Logan Diggers CEO PamShelton - a friend and long-time CMAA “champion” - andher club Chairman Maree Robbins undertook the CMAA-Southern Cross University Corporate Governance course atSCU’s Tweed Heads campus earlier this year. Both clubexecutives got to appreciate the significance thatcorporate governance plays in lives of both board andmanagement in every club – large, medium or small.

Queensland clubs do not come under the same corporategovernance criteria as NSW clubs but Pam and Mariebelieve that the philosophy and message is so importantthat they have started a campaign to have the QueenslandGovernment adopt a comparable governance regime inthat state. It’s important reading for every club managerand director.

The adage that “Oppositions don’t win elections …Governments lose them” certainly rang true in our FederalElection on August 21. Australia faces a “hung” Parliamentwith neither of the major parties - Labor or Coalition -able to govern in its own right. The other old saying … “24hours is a long time in politics”, also comes to mind withTony Abbott three months ago seemingly unelectable.However, within 24 hours of the Labor Party machine“dumping” then-Prime Minister Kevin Rudd, Mr Abbottbecame a very real option for many Australians.Regardless of who forms the minority government, wheredoes this now leave the Club Industry with the Greenshaving the balance of power in the Senate? First, FamilyFirst Senator Steven Fielding is gone. Second, independentSenator Nick Xenophon is not likely to have the power hepreviously enjoyed, as the Greens now have nine seats. IfLabor forms government with the Greens, it meansSenator Xenophon’s vote is not required to pass Bills inthe Senate. I must say that I was encouraged by theresponses from both major parties to the series ofquestions put by Clubs Australia a month, or so, out fromelection day. There was a refreshingly commonsenseresponse to the more difficult aspects of the ClubIndustry’s relationship with political parties at federal andstate levels – particularly in light of the ProductivityCommission’s Final Report Into Gambling In Australia. NSWGaming and Racing Minister Kevin Greene and the NSWGovernment had the courage of their conviction toquestion and contest some of the Commission’srecommendations. I think whoever forms the minorityGovernment will have more to worry about than attackingthe Club Industry.

➢ TERRY CONDON, CCM, is the CMAA’s Executive Officer,a CMAA Life Member and former Club Manager

Club Industry has emerged strong and confidentfrom the shadows of Productivity Commission

14

It’s not often – perhaps, never before – that the ClubIndustry has headed for an election – state or federal – witha degree of confidence about its position and future. Having dodged yet another “bullet” with what appears tobe the worst of the global financial crisis behind the nationand non-smoking legislation in the rear-vision mirror, bothmajor parties gave their assurance – in writing - that theywould not deliver anything shocking or painful if elected togovernment on August 21. They even gave their support tomuch of the industry’s opposition to the ProductivityCommission’s Final Report Into Gambling In Australia thatrocked the gaming industry and focused so heavily on pokermachines in clubs, hotels and casinos. Election day has come and gone with the nationnumerically divided on whether Labor or the Coalitionshould have control of the nation – and four MPs, includingone Greens Party member notionally holding the fate ofwho governs for the next three years. In fact, it waspossible – even a week after polling booths closed – thatAustralia might have to return to the ballot box for asecond election to break the deadlock.In the first week of the election campaign, Clubs Australiawrote to Ms Gillard and Mr Abbott seeking their partyposition on key the Club Industry issues of taxation andproblem gambling, which have received significantattention due to the Productivity Commission’s inquiry andthe Henry Review of Taxation. The industry received abipartisan response in recognising the important economicand social role of clubs. Also, the major parties will have asimilar approach to developing gambling policy inGovernment.

LABOR“A re-elected Gillard Labor Government will notimplement changes to the tax system that harm the not-for-profit sector, including changing income taxarrangements for clubs, consistent with Federal Labor’sresponse to Australia's Future Tax System Review. Federal

Labor understands the importance of clubs, and the not forprofit sector generally to Australians. “While state and territory governments are responsible forthe regulation of gambling in Australia, Federal Labor iscommitted to working closely with them to develop anational response to the Productivity Commission report.In our initial response, we have shown our support for pre-commitment technology as an important tool in tacklingproblem gambling. We will work with State and TerritoryGovernments and industry to implement this technology.“Federal Labor does not agree with the ProductivityCommission’s 2010 report into gambling whichrecommended that the Federal Government amend theInteractive Gambling Act to allow for a liberalisation ofonline gambling. Federal Labor is not convinced thatliberalising online gaming would have benefits for theAustralian community that would outweigh the risks of anincreased incidence of problem gambling, particularly withthe rapid changes in technology. The current prohibition onthe provision of online gaming services to Australians willcontinue to apply.”

THE COALITION“The Coalition acknowledges the special role clubs play inAustralian society. They keep thousands of Australiansemployed and enrich the character of our localcommunities. “We recognise the importance of the principle of mutualityfor the viability of Australia’s clubs. And we understandclubs’ concerns about the erosion of that principle. TheCoalition can assure Clubs Australia that we continue tosupport the principle of mutuality.“The Coalition has no plans to change the tax arrangementsthat apply to surpluses of certain clubs. In government theCoalition will work with clubs to ensure any changes wemake are to the advantage of clubs and their patrons.“We recognise that gambling, in all its forms, is asignificant problem for some people in our community. The

Federal Election 2010

Nation undecided … but an election where the Club Industry

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Poker machines mogul Bruce Mathiesonsays he gifted hundreds of pokermachines to Carlton AFL club as an actof love for the club. The Herald-Sunnewspaper reported the former Bluesdirector and life-long supporter handedcontrol of around 300 machines to theclub in a move that will secure Carlton’sfinancial future for decades. The club’slate president Richard Pratt was seen bymany as Carlton’s saviour, but it’sMathieson who has truly delivered.Gambling revenue at the four hotels withthe machines totalled $22.6 million lastyear alone and poker machine takings ata fifth venue soon will add to the club’swindfall. The Blues will pocket a majorslice of the riches every year. ‘‘I love theclub,” Mr Mathieson said. “It’s somethingwe [his family gaming empire] wanted to

do. We’ll run it under management forthem, but they are their machines undertheir control. Hopefully, it is very goodfor them. As long as it is very successfulI am happy. Even when I was on theboard I said when the time comes I willdo it — and I’ve done it.’’ Mr Mathiesonhas ruled out stepping in as clubpresident, revealing he spent themajority of his days living in Queensland.Asked whether he would consider takingon the Carlton presidency to help out hisfriend Stephen Kernahan, Mr Mathiesonreplied: ‘‘No. I spend 80% of my time inQueensland and I just couldn’t devotethe time that is required.’’ Under MrMathieson’s coup, gaming revenue willflow to Carlton from the Royal Oak inRichmond, the Vic Inn at Williamstown,Club Laverto and the Manningham Club.

Mathieson explains why Carlton hit the jackpot

Coalition acknowledges the range of measures thatAustralian clubs already oversee to combat problemgambling in our communities. The Coalition will closelyexamine the 2010 Productivity Commission Report IntoGambling released in June. The Coalition is pleasedthat the government has ruled out the introduction ofnew online gambling services. The Coalitionacknowledges the recommendation relating to theimplementation of a universal pre-commitment forgaming machines by 2016. We are looking at itfavourably, but will not make any final decisions untilwe are in government and have consulted with keystakeholders, including Clubs Australia.”Prime Minister Julia Gillard returned to Canberra totake control of behind-the-scenes talks to piecetogether a working majority out of Australia's firsthung parliament since World War Two. Like the PM,Opposition Leader Tony Abbott came back to Canberraas both sides of politics pondered their next moves andtheir strategies to persuade the independent MPS tosee their way of running the country.Election analysts predicted Labor and the Coalitioneach would end up with 73 seats in the House ofRepresentatives. Three seats were too close to call andthere was uncertainty over at least one other seat asvote counting continued into the final week of August.The nation's political fate could turn on the loyalty ofthree sitting independent MPs - Rob Oakeshott, BobKatter and Tony Windsor. Mr Oakeshott said that likehis counterparts, he had received calls from Ms Gillardand Mr Abbott, but was not interested in siding witheither major party. "I don't have to pick a red team ora blue team, I don't have to pick Julia or Tony," hesaid. "What I have to do is find a way to work together… to get a process in place where we can have aconfident parliament with a clear majority."Rookie Greens MP Adam Brandt is the fourth man beingcourted as the two major parties tried to put togetherthe 76 seats needed for an overall majority in theLower House. Labor saw its majority wiped out asvoters in NSW and Queensland turned their backs onthe party swept to power so convincingly on November24, 2007.In the electoral fallout, Family First Steve Fielding isgone and South Australian independent Senator NickXenophon’s vote won’t be worth much if Labor canform government with the Greens who hold thebalance of power in the Senate. The “anti-pokies”campaigners no doubt will continue their campaign,but without the political position they have enjoyedfor the past three years.Business groups say a quick formation of a stablegovernment is important and they are concerned aboutthe Greens holding the balance of power in the Senate.The Australian Chamber of Commerce and Industry saysit is vital that business activity continues as usual inAustralia during the period of political uncertainty.Chamber CEO Peter Anderson says the economy mustcontinue to grow while party leaders and the keyindependent politicians must maintain Australia'sreputation as a stable place to do business while thestate of the Parliament is resolved.

Federal Election 2010

is not bracing for more pain

16 Northern Exposure

By HENRI LACHThey’re good friends, enviableachievers, great working partners -and on a mission to encourage higherstandards of professionalism forQueensland club executives and boardmembers through the CMDA’sCorporate Governance program.Logan Diggers Club CEO Pam Sheltonand her club Board Chairman MareeRobbins are the first Queenslanders tosuccessfully complete the course atthe Southern Cross University’s TweedHeads campus. They’re adamant that all senior clubexecutives should do the same. To make their point, they will besupporting Diggers’ Board TreasurerDavid Hartmann and the club’sFinance Officer Jan Walters as thenext Queenslanders to undertake thecourse.The Corporate Governance programwas developed for the university’sGraduate School of Management by

leading academic Dr Michael Singletonin conjunction with the CMDA andinput from CMAA Executive OfficerTerry Condon and Assistant ExecutiveOfficer Ralph Kober. It’s designed as a pairs study for seniorexecutives - one participant frommanagement and one from the boardexecutive - and is not available toone, or the other individually.It comprises a four-day program intwo, two-day sessions with a break ofup to four weeks in between forreading and research. Roles and responsibility of directors

and the functions of boards obviouslyare major areas covered.“The program was put in place withNSW clubs in mind, who operate ascorporations under the NSW LicensedClubs Act,” Pam explained.“Queensland clubs are mostlyassociations and operate under theIncorporated Associations Act.Therefore, they are supposedly notrequired to comply as NSW must.”However, Pam and Maree believe thecourse is totally relevant to theQueensland environment.Maree pointed out that currently,there is a paradox in the wayQueensland licensed clubs are viewedin the eyes of the law.“Lawyers and the courts treat ourclubs as though they arecorporations,” Maree said. “They tendnot to differentiate between the bigincorporated football clubs and thesmaller associated clubs when there isa legal dispute.”

Logan Diggers team on a mission to deliver Corporate

With the Corporate Governancecourse completed, Pam Sheltoncelebrated another milestonerecently - her 20th year at the helmof Logan Diggers Club on Brisbane’ssouth side.She stepped into the job in 1990 inQueensland pre-gaming machine dayswhen the club had a membership offewer than 500 and a premises thatcould only be described as a brickshed. Pam oversaw the installation of theclub’s first 20 gaming machines in1992,Today, the Diggers has a membershipof 25,000 along with 200 machines

and is in the throes of its sixth majorupgrade - costing $1.4 million. Pam has been a very active CMAAmember during her career and wasinducted into the Association’s Hall ofFame in 2003.Her 20th anniversary was marked witha stylish afternoon get together offriends, Club Industry executives andsuppliers at Club Helensvale on theGold Coast.Why not at the Diggers? “I wanted my staff to enjoy the day,”she says with a beaming smile. “Staff are never off duty when intheir own club and when one hasearned a couple of drinks tocelebrate … this should not be donein front of the members. “Besides,Lenny [Club Helensvale GeneralManager Len Brunt] is a good friendand his club is very central to a lot ofcolleagues and suppliers who wereattending.”Her friends and associates know thatPam came to the Club Industry from abackground in country musicentertainment.She toured Australia with SlimWhitman in her earlier life, so it was

appropriate that she take the stage ather testimonial with comedian ColElliott and singer Vicki O’Keefe. Let’s just say … a good time was hadby all. - HENRI LACH

Pam celebrates 20 years in top job

Logan Diggers CEO Pam Sheltonenjoys a drink with CMAA Brisbane

Zone President John Limbrick at her20th anniversary celebration.

Once an entertainer … Pam Sheltonhams it up on stage with Col Elliott

and Vicki O’Keefe.

17Northern Exposure

Maree Robbins is a no-nonsenseexecutive with a wealth ofadministrative experience.She dismisses political correctness.“My title is ‘Chairman’ and that’swhat I am,” she said. She’s been that for the past 16 years,working with Pam Shelton to make theDiggers a very successful club. Maree also describes herself as a “defacto” member of the CMAA. “I go to all of the Association’sfunctions with Pam … she introducesme as her boss,” Maree says with awide smile.Maree believes that the time couldcome when it will be mandatory forboard executives and top managementstaff to attain a level of training suchas that provided by the CorporateGovernance course.“I also think that Queensland will haveto get itself into line with a registeredclubs act. I just wonder why wehaven’t done it yet,” she said.She recalls that a White Paper byformer Queensland Treasurer Keith De

Lacy proposed a special Act for theindustry in that state.“But nothing has ever been done,even though there has been muchrepresentation from licensed clubs,”she said.The two women agree that as well asbeing totally relevant to Queensland,the structure of the CorporateGovernance course provides an

excellent platform for interaction andbonding between a club’s executiveand management.Pam’s endorsement of the course isglowing and enthusiastic. “I was absolutely astounded at thecomplexity of compliance issues thatwere covered in this course,” she said.“I was also relieved that these issuescan be addressed quite logically andeasily if boards and management areinformed, knowledgeable andcommitted to implementing newattitudes and behaviours. “Although we are not a ‘company’ atDiggers, we believe that we canbenefit greatly by replicating allcompliance recommendations as if wewere. “This course has not only providedenlightenment, it has also provided uswith excellent tools to carry out thetask at hand.“I have attended a plethora of coursesover the years and this one wouldhave to be one of the very best.”CMAA Assistant Executive OfficerRalph Kober is the contact for fulldetails of the course and registration,call 02 – 9643 2300.

Governance in Qld

Logan Diggers Club CEO Pam Shelton (left) and her

Board Chairman Maree Robbins.

18 Industry Issues

The Privacy Act and the National Privacy Principles (NPPs)apply to clubs with an annual turnover of more than $3 million. Annual turnover for a financial year is made upof…➢ Proceeds of sales of goods and/or services ➢ Commission income ➢ Repair and service income ➢ Rent, leasing and hiring income ➢Government bounties and subsidies ➢ Interest, royalties and dividends ➢ Any other operating incomeMost clubs will be covered, although some may be exemptif they do not reach the $3 million turnover and areclassified as “small businesses” under the Privacy Act.However, those clubs that fall under the $3 million turnovershould still be aware of the privacy requirements and NPPsand apply the principles wherever appropriate and possible.The Privacy Act applies to “personal information” held byclubs in “records”. “Records” means any document,database (in material or electronic form, such as acomputer database), and a photograph or pictorialrepresentation of a person. “Records” do not includegeneral available publications (e.g. magazines) or certainother information (e.g. documents placed with the warmemorial). “Personal information” is information or anopinion about an individual whose identity is clear, or canbe reasonably ascertained, from that information oropinion. In determining whether information is “personalinformation” it is not relevant whether that information iscorrect, the question is whether it is about a person whocan be clearly identified from that information. If a club breaches the Privacy Act, it is responsible for that

breach. Breaches can include such things as inappropriatelysecured information, storage of unnecessary information,misuse of information held by a club or passing informationto a third party without approval. Although breachesgenerally (but not always) are carried out by individual clubemployees or directors “in the course of theiremployment”, the breach is considered to be carried out bythe club. If an organisation can show it has appropriateprocedures in place to prevent and track unauthorisedaccess of records (e.g. password-protected access forsenior managers only and audit trails of access) then this islikely to count in the club’s favour. The level of securityrequired will depend on the sensitivity of the informationand the likelihood for damage if it is improperly used ordisclosed. If a breach occurs, the aggrieved person may make acomplaint to the Privacy Commissioner. If the Commissionerfinds that a breach of the Act has occurred, the club maybe required to … ➢ Cease the conduct ➢ Carry out any reasonable act to redress the loss or

damage suffered (this could include an apology andother action)

➢ Pay compensation – legal commentators suggest that formore serious matters the range can be from $40,000 toaround $100,000

➢Other action the Privacy Commissioner considersappropriate

There are appeal rights from decisions of the PrivacyCommissioner to the Federal Court or the FederalMagistrates Court. However, it would be better if clubsensured that they act in accordance with the requirementsof the Privacy Act to limit and stop any potential breaches. The Club Code of Practice and Best Practice Guidelines areunder review.

Privacy Act applies to clubs

Garry Leech established a reputationin club management who could getthings done.During his 10 years as GeneralManager at Palm Beach CurrumbinSports Club, Garry managed to turnaround the club’s membership andprofitability in quick time. He oversawthe $6 million redevelopment of theproperty to make it one of theshowpieces of the fast-growing GoldCoast Australian football league.After Garry and the club parted ways,he maintained his contact with fellowclub managers in the area andattended every CMAA Gold Coast ZoneMeeting and fund-raising event. Hehas been an integral part of thesuccess of the Combined Gold Coast-Brisbane Zone Charity Race Day that isstaged at the Gold Coast Turf Club tomark the end of the CMAA’s annualMid Year Executive LeadershipConference at Jupiters Gold Coast.

The race days has raised hundreds ofthousands of dollars for local charitiesand with Zone President SteveCondren and the committee, Garryhas played a major role in that itevent. As with many club executivesthese days, Garry has moved on fromthe club business for the moment andhas joined Joe Trad and LeighFitzgerald at Global Coffee Solutions,a CMAA National Bursary Programsponsor company.

Garry has taken on the role ofGlobal’s Business DevelopmentManager in Queensland and says he isenjoying the change and thechallenge. “Although I’ve only beenhere a short time, they are goodpeople to work for and I have alwaysenjoyed learning new things andtesting myself with new experiences,”Garry said. “Global has established astrong reputation in the hospitalitybusiness, especially clubs, so it’s no

trouble offering our range of qualityproducts and services … they are wellreceived almost everywhere I havevisited so far.”To speak to Garry about Global CoffeeSolutions in Queensland, P: 0411 696 881, F: 07 5525 3831 orE: garry.leech@globalcoffee.com.au

Garry’s brewing up a new cup of business

Gary Leech playing the role of baristaon the Global Coffee Solutions standat the Australasian Gaming Expo at

Darling Harbour last month.

19Industry Issues

The Victoria Government is under firefor its handling of the lucrative newwagering and betting licence process.The report, by former Federal Courtjudge, Ron Merkel, QC, found GamingMinister Tony Robinson wronglyallowed a company to lodge a latelicence application.The report also condemned theprobity auditor for providinginadequate reports detrimental to hisreview of the process.The Government has since replacedProbity Auditor RSM Bird Cameron.The Government responded by sayingthree companies - Tabcorp, TattsGroup and Ladbrokes - were invitedto bid for the licence, expected to beworth hundreds of millions of dollars.The 12-year licence for betting inoutlets such as suburban TABs andhotels from 2012 is held by Tabcorp.The report by Mr Merkel, who headsthe Gambling and Lotteries LicenceReview Panel, criticises Mr Robinsonfor allowing consortium Tabgroup tosubmit a register of interest (ROI)

four months late. Tabgroup includesALH, owned by Bruce Mathieson andWoolworths.The report stated: “In the panel’sview, however, the minister’sacceptance of the late lodgement of

Tabgroup’s ROI constituted unequaltreatment as between theregistrants.”Mr Merkel found the late submissionby Tabgroup, which was ultimatelynot invited to tender, did notprejudice any other party and “didnot constitute unequal treatment”.A spokesman for Mr Robinson said thereport concluded that the latelodgement did not result in prejudiceor impugn the probity of the process.The report also revealed gamingcompany Intralot raised concerns thatits performance running one of thestate’s lotteries licences should notaffect its bid for the betting licence.But the review found there was nounequal treatment of Intralot’ssubsidiary, Intrabet, which was notinvited to tender.A State Government shake-up ofgambling licences in 2008 saw thecreation of the stand-alone licence.Mr Robinson said the licence would beawarded this year and great care wastaken to ensure fair treatment.

Minister under fire for late licence application

Victoria’s Gaming Minister TONY ROBINSON

The CMAA’s recentlyelected Division EFederal Councillor PhilMallon is on the move –but is taking his newresponsibility with him.The Cabarita BeachSports Club GeneralManager has beenappointed to take overthe Casino RSM Clubfrom another CMAAhigh-profile member,Darren Shipp. Philofficially takes up hisnew role on September20 and visited Casino last month totake a closer look at the job andspeak to the outgoing Secretary-Manager Darren Schipp. The twohave worked closely together assenior members of the CMAA’s FarNorth Coast Zone. Phil won a ballotearlier this year for the FederalCouncil role in Division E – Far NorthCoast Zone, North West State Zone,Mid State Zone and Mid North CoastZone. Phil, who was the Zone VicePresident after serving as the Zone

Education Officer, alsorecently took over asZone Presidentfollowing Darren’sdecision to move onfrom the Club Industry.Phil has been GeneralManager at CabaritaBeach Sports Club,with 4,500 members,for the past six years.He has also worked inthe financial sector,serving 13 years as abank manager, ran ahotel-restaurant

complex, and worked as a caneharvester on the Atherton Tablelandsin north Queensland. Phil will moveto Casino with his wife of 22 yearsand their seven-year-old daughter.“I’m genuinely excited about comingto Casino and I am looking forwardto the opportunity to contribute tothe ongoing improvement andbetterment of the town,” he said.“Darren has done a first club jobwith the club here and I’m proud tobe taking over from him.”

Phil takes over from CMAA mate

PHILMALLON

By the time most delegates andgaming industry executives wereheaded for home on August 10, RossFerrar was back in his office settingthe clock for AGE 2011.That was 376 days away - August 21to 23, 2011 - and the GamingTechnologies Association CEO had hisfirst chance in the previous threedays to take a moment to reflect onthe presentation of the 2010Australasian Gaming Expo – AGE 2010.Acutely aware of falling into the trapof being the “promoter” of the Expo,Ross prefers to reference thecomments of the gaming industry’sdelegates – club managers, directors,casino operators and hotel owners –who offer a less-subjective view ofthe event.“I’m pleased with the way the Expowent across the three days … Ibelieve we delivered what theexhibitors and the Expo guestsexpected and wanted,” Ross says. “Ienjoyed the Expo and I get a sensefrom the feedback forms that I have

seen so far the most of our exhibitorsand guests felt the same way.“I don’t want to get caught up inattendance comparison numbers,either, but it appears that we mightbe less than 1% down on the 2009Expo and that’s pleasing too but, atthis stage, the numbers areunaudited.”For the record, there were 171 Expostands – one more than 2009 – andmore than 6,700 delegates visited theExpo across the three days – August 8to 10.Ross says that moving through theSydney Convention & ExhibitionCentre at Darling Harbour, he got asense that the gaming industry hasbegun to shake off much of theburdens - the global financial crisis,

new smoking laws and the threats ofthe Productivity Commission InquiryInto Gambling In Australia – that hasclouded business and a positiveattitude in recent years. “There wasa pleasing sense of business beingdone and the delegates looking atproducts with a view to upgradingtheir current range of gamingmachines and ancillary productsaround their venues,” he said. “It hasbeen a really tough few years but theuncertainty that has affectedindustries in Australia – particularlyhospitality, clubs hotels and gaming –is gone, effectively, and there was apositive feel about all aspects of theExpo.”Ross pointed to one of the commentsfrom an Expo visitor … “Everyone wespoke to was much more positivethan the last couple of years andseem to be putting the financialburdens of the pokie tax and smokingregulations behind them and movingon more positively which reflects onall of us.”And … “This was my first opportunityto attend the Expo and I was verypleased with what I saw and thepeople contacted. It certainlyhelped me as a Board Member tomake proper decisions.”The Productivity Commission’s Finalreport having been handed to theFederal Government, Ross said hewas pleased and impressed with the

20 AGE 2010-08-18

Clock already ticking on AGE 2011ROSS FERRAR

Government’s response andencouraged by the strong support forthe gaming industry from the NSWGovernment and particularly thepublic comments from Gaming andRacing Minister Kevin Greene. “TheFederal Government has taken asensible and astute approach to theProductivity Commission’s report … it[the Government] is looking forevidence to support any measures itimplements,” he said. “The gamingindustry is – and has always been –ready and willing to provide thatevidence. I think we are headeddown a path to an informed andsensible outcome to the report.”The gaming industry downturn alsohas produced a change in the waythat companies now view the Expoand the opportunity to showcaseproducts and do business. Rossdescribes the latest products - theupgrade in gaming machine hardwareas well as software – as “impressive”.“It struck me that almost all of thecompanies had new hardware,” headded. “There has always been scopeto deliver advanced softwaretechnology but clients now are seeingdramatic advances as companiesdeliver the complete package. Thesoftware gurus now can deliver theircreative talents on state-of-the-artcabinets. And our suppliers now lookupon the Expo as a place to do

business … not just show off theirlatest machines.”Ross pointed to these comments fromExpo visitors …“We were impressed with the Qualityof products and the amazingcustomer service attitude thatshone.”“Always you are looking for theviable futuristic upgrades that willput your business ahead of theopposition. I'm glad we attended ourfirst Australasian Trade Show andfound it to be better than what wecould have imagined in future it willbe a must attend in the diary.”“All the areas of the latest ClubTechnology were covered and more.”With more than 1,000 truck-loads ofequipment and 40 forklift tracksmoving non-stop to bring the eventtogether, the AGE, like the CMAAHospitality Expo in March, is perhapsone of the most complicated eventsthat the Darling Harbour facilitystages each year.“It’s not like moving cars or boatsaround the floor … machines andtheir technology are quite fragile,”Ross said. “There’s no ‘oops’ factor indropping or bumping such anexpensive piece of technology.”If there are thoughts of Ross puttinghis feet up for a few days once the

event ended … don’t bother. Therewere more than 2,500 images tocheck, a GTA Board Meeting with newideas for 2011 to discuss and 50companies have already booked theirplaces online for next year.

21AGE 2010-08-18

“Everyone we spoke to was much more positive than the lastcouple of years and seem to be putting the financial burdensof the pokie tax and smoking regulations behind them …

The CMAA’s impressive list of CMDA Career DevelopmentSponsor companies and CMAA 2010 National BursaryProgram sponsors were among the 172 companiesrepresented at the 2010 Australasian Gaming Expo at theSydney Convention & Exhibition Centre last month.CMAA sponsor companies to participate at the Expoincluded …

Russell Corporate Advisory, Daily Press Group/CitrusProjects and Rawsuga Marketing & promotions also wererepresented by Smart Exposure at the Expo.

22 AGE 2010

CMAA sponsors at AGE 2010

➢ Aristocrat Leisure & Gaming

➢ Barringtons➢ Rohrig Hospitality➢Maxgaming➢ Shuffle Master Australasia➢ Ainsworth Game

Technology➢ Customers ATM➢ Tecsound➢ Independent Gaming

➢ Paynter Dixon➢ Aruze Gaming➢ Konami Australia➢ Robert Oatley Vineyards➢ IGT➢ James Clifford➢Global Coffee Solutions➢ Infogenesis➢ Creating Synergy➢ Tabcorp - KENO➢ CMAA

23AGE 2010

24 AGE 2010

The CMAA was back at the SydneyConvention & Exhibition Centre lastmonth to support the AustralasianGaming Expo 2010.The CMAA staged its annualConference, AGM and HospitalityExpo at the Darling Harbour venue inearly March and was able to assistmany Association members and clubswith information on its vast range ofeducation and industrial relationsservices.CMAA Executive Officer Terry Condonsaid he was pleased with the numberof people who called at the facility.“This was another successful AGE andI am pleased with the level ofinquiries at the CMAA stand,particularly for top-level educationand professional developmentproducts such as the Corporate

Governance program, the SecretaryManager Course and the range ofspecialised summits that have provedso successful during 2009 and 2010,”Terry added.

CMAA staff, including AssistantExecutive Officer Ralph Kober,Administration Assistant EvonneBosnich and Training CourseAdministrator Brad Jones manned thebooth during the final two days of theExpo.

CMAA 2010 National Bursary Programsponsor company CCM Travel sharedthe space with the CMAA and CCMTravel Managing Director CatherineMancuso said she was pleased withthe interest in the range of productsthat CCM offered as AGE 2010specials.

Moorebank Sports Club OperationsManager Mat Roper with club CEOTracey Van Rossum called at the CMAAstand during AGE 2010 at DarlingHarbour.

25AGE 2010

CMAA flag flies again at Darling Harbour

CMAA staff members Brad Jones and Evonne Bosnich were onduty during Day 1 at AGE 2010.

CMAA Executive Officer Terry Condon with CCM TravelManaging Director Catherine Mancuso at the CMAA stand.

John Murray and Tony Johnston from Eastern CommercialLawyers with Jason Fullerton (middle) from Barringtons.

The Customers ATM team at the AGED (from left) ArthurMcGill, Jenny Fitzpatrick, Daniel Beeby and Luke Hawes.

The CMAA now can offer members the option of paying membership fees onlinewith a credit card.It’s as easy as going to the CMAA website – www.cmaa.asn.au – making a fewmouse clicks, entering some member information and lodging credit details.The payment options are by the month, quarterly, half-yearly, or annually.New members also can join online. CMAA members who employ a new manager, or know of a manager moving intothe industry or the area can direct them to the website where a newmembership can be facilitated through the website.Paying membership fees, or joining the CMAA is as easy as ...➢ Go to www.cmaa.asn.au➢ Click on the Membership & Log In icon (left of screen) ➢ Enter Membership No. or Name details, click ENTER➢ Select & click on ‘Renew Your Membership’ option

➢ Choose Payment Period options in drop-down menu,click NEXT

➢ Check membership details, click Confirm / UpdateDetails

➢ Confirm details, click Proceed With Renewal➢ Complete invoice & credit card details ➢ Click Submit Payment➢ The system will issue a Tax Invoice / Receipt

26 Online E-Learning

Taking care of membership a click away

27

Visionary Leadership ProgramThe CMAA’s long-running values-based leadership programpresented by values exponent Karynne Courts is a must foranyone looking for the answers to becoming more fulfilled -personally and professionally - as a leader who displayspassion, trust and integrity. Many senior managers withinclub management ranks and the trade have benefitedimmensely from the insights and key messages Karynne isable to convey during this intensive and challenging fourday program.2010 dates … Session 1: November 10 & 11; Session 2: December 7 & 8To register, E: leadership@valuesconnection.com or P: 02 – 9983 0755. You can also contact Ralph Kober (0418 963 057). Remember to mention your CMAA membership and receive agreatly discounted investment fee.

CMAA 2011 National Bursary ProgramMembers are advised that the CMAA 2011 National BursaryProgram is open for application and closes on November 5,2010. The 2011 range of bursaries features 25 significanteducational awards …➢ study tours to the CMAA Hong Kong Club Managers

Conference and the Asia Food & Beverage Expo (HOFEX) & Macau

➢ CMAA Conferences➢ Training courses➢ Southern Cross University units within the Bachelor of

Business degree➢ the Global Gaming Congress - plus one week of tuition in

gaming management with the UNLVThe 2011 Bursary Program offers all levels of managementthe opportunity to access professional development wheresometimes it is not on offer or difficult to attain.

What’s New in 2011? Each CMAA Zone has the opportunity to apply for one of theeight Asian Conference & HOFEX/Macau bursaries offered toeach CMAA Division. This ensures that at least one memberfrom each division has the chance to attend this greatevent. See below for where your zone fits within thedivisions.➢ Division A – City Eastern Suburbs Zone, Manly Northern

Suburbs Zone➢ Division B – St George Cronulla Sutherland Zone, Inner

West Zone➢ Division C – Nepean Zone➢ Division D – Hunter Zone, Central Coast Zone, Great Lakes

Zone➢ Division E – Far North Coast Zone, North West State Zone,

Mid North Coast Zone, Mid State Zone➢ Division F – Illawarra Shoalhaven Zone, Far South Coast

Zone➢ Division G – Gold Coast, Brisbane Zone, Ipswich Darling

Downs Zone, Sunshine Coast Zone, Central & Northern QldZone

➢ Division H – Victoria Zone, Riverina Murray Zone, ACT ZoneMembers of each CMAA Divisional Zone can apply for one ofthe Asian Club Management Conference & Expo Bursaries

offered in their Division. Applicants must ensure they makeclear in their application which Divisional Bursary they areapplying for.There are EIGHT (8) bursaries for all levels of managementfor a study tour to the Hong Kong CMAA Club Manager’sConference AND Food & Hotel Asia Expo in Hong Kong ANDthree-day casino tour of Macau, China - May 7-14, 2011.This bursary tour includes …➢ travel (economy class)➢ twin-share accommodation➢ conference registration costs➢ hospitality dinner and shows➢ $US500 spending money

• A minimum of 30 industry activity points requiredwithin the past 12 months

• Recipients of an overseas tour award in the past three(3) years (2008-2010) at any CMAA level are not eligible

For full details of what is offered by our generous sponsors,go to www.cmaa.asn.au and select the National Bursarytile on the home page. Sample application layout, tips and eligibility criteria arelisted so you can complete your application with ease. Youhave got to be in it to win it!

Sydney Olympic ParkThe CMDA Career Development Centre is moving to SydneyOlympic Park (SOP) in early October. Our new offices will beconveniently located next to the SOP train terminus,ensuring members and their staff can conduct their trainingand development activities in this exciting precinct underdevelopment by the NSW Government and SOP Authority.Regional members will be able to stay close to the CMAATraining Centre with five first-class hotels, qualityrestaurants, shops and more - within walking distance of theCMAA’s offices. A bonus for members is the public transportto the door from the airport and surrounding suburbs – alongwith ample parking.

CMDA E-Learning CoursesThe CMDA is excited to inform members that the first offour accredited units developed for online learning withinthe national qualification SIT 060307 Advanced Diploma ofHospitality is open for registrations.The units SITXFIN003A Interpret Financial Informationand SITXFIN004A Manage Finances within a Budget whichcomprise the Financial Fundamentals course and facilitatedby former club manager Geoff Meston, enables students tocomplete the course through one day of face-to-face tuitionand the balance via the online facility.This “blended” approach to E-Learning is the mostimpactful, according to the vast research into completionrates on online learning. This is because it allows studentsto join others initially in a collegial environment in aclassroom setting before moving through the onlinecomponent as a cohort with a completion date set ensuringstudents are motivated to engage and finish the course.Manage Workplace Relations, Develop MarketingStrategies and Monitor Staff Performance are planned togo online in coming months. Contact the CMDA 02 0643 2300 for the latest information.

CMDA Update with RALPH KOBER, Assistant Executive Officer

YOUR CAREER - YOUR FUTURE ... invest with the CMAA knowledgebank

28

North West State Zone has done it again. Four newmembers at its Meeting at Inverell RSM Club on August 18lifts the Zone membership to 57. At the Zone Dinner theprevious night, Phil Wheaton and his team managed toraise more than $40,000 for the Zone Bursary Program.Less than 12 hours later, Phil announced $28,000 inbursaries to 11 of the 42 members at the Zone Meeting.CMAA Assistant Executive officer Ralph Kober travelled toInverell for the dinner and meeting and described the twodays as a impressive example of how the CMAA plays animportant role in the professional, personal andeducational aspects of the lives of club managers.“It’s very impressive that 38 of the 53 registered memberswere able to attend the Zone meeting, but to have fournew members there and see them raise so much moneythrough the support of clubs and the industry tradesupporters in that region is impressive and veryencouraging to Zones across the Association,” Ralph said.“It was also quite spectacular that the Zone was able toturn around that auction windfall into 11 bursaries worthalmost $30,000 and commit to almost $20,000 in bringingmore education courses to the region. Phil and hiscommittee continue to do a remarkable job and that isreflected in the support of the membership for theeducation and networking opportunities that these eventsoffer.”The four new members that Phil welcomed to the August18 meeting were … ➢ Robert Weston – Gunnedah Services & Bowling Club ➢Michael Jones – Tenterfield Bowling Club➢ Enzo Gianol – Tenterfield Bowling Club➢Graham Wood – Wee Waa Bowling ClubThe Dinner and meeting were staged in conjunction withthe ClubsNSW North-West Region AGM and host clubGeneral Manager Tim Palmer – the Zone Publicity Officerwelcomed 80 guests to the V.C. Cartwright Auditorium fordinner following an afternoon of social bowls.Auctioneer James Gallen was in his finest form and thegaming machine conversions form CMDA CareerDevelopment Sponsor companies IGT, Konami, ShuffleMaster Australasia and Aristocrat gave the auction awonderful start.ClubsNSW Chairman Peter Newell – also a board memberof the St George Illawarra Dragons NRL club - jumped intothe spirit of the event by offering an autographed Dragonsshirt for auction that the Moree Services Club snapped upfor more than $1,000. With the Dragons on course to winthe premiership, the shirt might be worth considerablymore come Sunday, October 3. “The auction and meeting attendance – particularly thefour new members was a fantastic result for the Zone andthe CMAA,” President Phil Wheaton said. “We had aremarkable result to Chester Carter’s visit and the moneywe raised at the auction will allow us to bring more high-profile speakers and at least one major educationinitiative to the Zone before the end of the year.“Offering 11 bursaries with more than $28,000 ineducation opportunities is very pleasing and to seesomeone like our Secretary-Treasurer, Margaret McGrathfrom Quirindi RSL Club, win a major bursary makes it all

so worthwhile. Education and professional developmentopportunities are so important to managers in theAssociation’s regional areas because getting to events andaccommodation adds so much to the cost and thesebursaries make it possible for members who mightotherwise not be able to afford it, attend these career-changing education programs.”The North West State Zone 2010 bursaries went to … ➢ Dennis Condon Bursary ($9,000) - Margaret McGrath &

Steve Johnson➢ CMA Mid Year Conference ($1,500) - Graham James,

Geoff Shanley & ($1,000) Patrick Crick➢ CMAA Annual Conference ($1,000) - Greg Farrell,

Leanne Turner & Phil Wheaton ➢ AGE 2011 - ($1,000) John Campbell, Carol Hardy & Don

ReadingNorth West State Zone’s Christmas Dinner and Meeting atTamworth Diggers Club on December 7 and 8.

29In The Zone

North West raises bar with education and networking

CMAA North West State Zone President Phil Wheaton (left)welcomed four new members - (from left) Robert Weston,Michael Jones, Enzo Gianol and Graham Wood – to the ZoneDinner and Meeting at Inverell RSM Club last month.

The best auctioneer in the west … James Gallen fires up thebidding during the Auction that raised more than $40,000 forbursaries, education and professional development for NorthWest State Zone members.

30

By TREVOR HAYNESGreat Lakes Zone Publicity OfficerIt was a day packed with information and change when GreatLakes Zone conducted its AGM at Forster Bowling Club onAugust 4.General Manager Damian Clements welcomed CMAA FederalSecretary Allan Peter, ACCM, and more than 50 guests for thefree Education Workshop – the Registered & Licensed ClubsAward 2010 – that kicked off the day at 9.30am.Allan’s comprehensive address focused on four main points ofthe new Award ...➢ Drafting and Variation to the Award ➢ Transitional Arrangements for the Modern Award ➢ Current NAPSAs to the New Award ➢Who the Award coversAllan advised there would be further variation to the Awardand he could not see it being finalised for quite some time.Following the Education Workshop, Zone President TimMcAlister convened the AGM where Allan Peter took on therole of returning officer in the election of office bearers forthe next year.Before Allan called for nominations, Tim McAlister and ZoneSecretary Kim White both declared they would seek re-election to these roles. Tim thanked the Committee andmembers for their support during his term. Kim advised thatafter three years in the challenging, but rewarding, role shewas standing down but noted a past achievement as the ZoneBus Tour when 29 club managers visited other clubs over twodays. Zone stalwart and Treasurer Alan Hudson, from KendalServices Club, took pride in advising members that he wasnot standing down.Once Allan had called for nominations to all positions, thenew committee is …➢ President: Lary Collins - Port Macquarie City Bowling Club➢ Vice President: Kim White - Club Old Bar➢ Secretary: Damian Clements - Forster Bowling Club➢ Education Officer: Jason Stone - Panthers Port Macquarie➢ Treasurer: Alan Hudson - Kendal Services Club➢ Publicity Officer: Trevor Haynes, ACCM - Port Macquarie

Golf ClubLary’s first words to members were the Committee and theZone was going to have some fun along the way in promotinggreater attendance at meetings, educational opportunitieswithin the Zone and cohesion among managers. He wasted notime in making arrangements for the Christmas Meeting andLuncheon at Gloucester Soldiers Club on December 8. Hecontinued by ensuring the meeting was focused on educationand had the members’ support for a motion that the Zonecontinue its bursary program with four bursaries of $1,500each for continued education and bursaries to the Asian ClubManagers Conference and Macau Casino Tour in 2011. Themeeting endorsed the position of Zone Bursary judging beingconducted by the CMDA Board of Management Studies.Following the election and reports, the Zone’s 2009 Bursarywinner Kim White gave her report on the 2010 Asian tour,starting with thanks to the Zone for the opportunity to attendthe trip. “I believe that such tours are priceless and what wesee and learn assists all of us in some way … whether it’spersonal development, or for our businesses,” Kim said.

Following the Workshop and Zone Meeting, Damian welcomedmore than 50 guests to lunch where Lary presented Kim withflowers to acknowledge her work and contribution to theZone.Lary also acknowledged trade representatives and CMAAsponsor companies, including IGT, Aruze, Barrington’s,Customers ATM, Foster’s, KENO, Lion Nathan and Maxgaming.1 - Great lakes Zone’s new committee (from left) AlanHudson, Damian Clements, Larry Collins and Kim White.2 - Host club manager and new Zone Secretary DamianClements welcomes more than 50 guests to lunch at ForsterBowling Club.3 - Zone President Lary Collins presents retiring Secretary KimWhite with flowers to acknowledge her significantcontribution.

31In The Zone

Lary leads committee changes in Great Lakes Zone1

2

3

32

Most managers would be proud to saythat they survived 20 years in therigorous workload and lifestyle thatthe Club Industry demands.Nambucca Heads RSL Club GeneralManager Bill Larkey has been in thebusiness for more than 30 years and,like anyone who has worked diligentlyand intelligently at his profession,makes it look easy. Bill has alsodedicated more than 20 years servingas President of the CMAA Mid NorthCoast Zone. He didn’t seek re-election at the Zone AGM, but Bill hasleft an impressive legacy with hiscontribution to the organisation andfuture of the Zone. The Zone AnnualGeneral Meeting was held at ClubCoffs on West High on August 3 whereCMAA Assistant Executive OfficerRalph Kober presented the HeadOffice Report to 19 members andconducted the election of officebearers for 2010-2011. With Bill’sdecision not to seek his 21st term asZone President, Education OfficerGlenn Buckley, the General Managerat Woolgoolga Returned Services Club,was elected unopposed to lead theZone. Daphne Parker, Glenn’s deputyat Woolgoolga RSC was re-electedunopposed, while Wendy Mills, a DutyManager at Nambucca Heads RSL Clubreplaced Glenn as Education Officer.

Glenn described Bill’s contribution as“remarkable”, saying the Zone wasnot well organised when Bill movedto the mid north coast from Sydneybut he had rallied the CMAAmembers from around the region.“Bill’s energy and quietdetermination to maintain theCMAA’s presence in the working livesof club managers in this part of NSWhas been quite remarkable,” Glennsaid. “Bill’s decision not to standcreates a new era for the Zone and Ihope I can live up to the standardsthat he has set personally andprofessionally during his time asPresident. Bill epitomises what theCMAA is about … a spirit of giving,rather than taking and always tryingto help any club manager who wasstruggling with a problem.” Duringthe meeting, Ralph presented ClubCoffs CEO Carl Mower with his ActiveCertified Club Manager Award(ACCM). In his final meeting asPresident, Bill also was able toacknowledge and welcome UrungaBowling Club Manager GregWishnowski, who was attending hisfirst Zone Meeting. Mid North CoastZone’s next event is the ChristmasMeeting and Luncheon at CoffsHarbour Turf Club on Thursday,November 18.

33In The Zone

Bill steps down after 20 years at the helm

CMAA 2010 National Bursary Program SponsorsSupport the companies that support your Association

Outgoing Mid North Coast Zone President BillLarkey (second from left) with the Zone’s newCommittee members (from left) DaphneParker, Wendy Mills and Glenn Buckley.

Carl Mower (middle) accepts his ACCM Awardfrom Bill Larkey and Glenn Buckley.

The Active Certified Club Manager Award might be the biggesteducational and professional development achievement in thelife of a CMAA member and club manager.So, if you are going to receive recognition for achieving thisimpressive milestone … why not do it in front of more than130 colleagues, club directors and Club Industry tradeexecutives?Club Willougby Operations Manager Craig Robertson did justthat when he received his ACCM Award from CMAA FederalDivision A Councillor and Hornsby RSL Cub CEO Mario Machadoat the Manly Northern Suburbs Zone Mid-Year Meeting andluncheon at Collaroy Beach Services Club on July 29.Craig’s presentation ceremony was a highlight of the day,hosted by Paul Crowley, the Zone Vice President and CollaroyBeach Services Club CEO. Zone President Ray Agostino, the Asquith Leagues Club CEO,welcomed 45 members to the meeting where Mario Machadopresented the CMAA Head Office Report, focusing in thesuccess of the Mid Year Executive Leadership Conference atJupiters Gold Coast, the Productivity Commission’s FinalReport Into Gambling In Australia and the implications of thefinal draft of the Registered & Licensed Clubs Award 2010.In his President’s Report, Ray also dedicated time to thequality of speakers and workshops at the 2010 JupitersConference. “I believe this was the best CMAA Conferencethat I have ever attended … it was a triumph for the CMAAand the CMDA,” Ray reported. “I came away from the 2009Conference wondering what Ralph Kober and the Board ofManagement Studies could do to top that event, but I believethey achieved that goal with the 2010 event.”Ray also reported on the success of the Zone Golf Day at MonaVale Golf Club and its contribution to the Zone Bursary andeducation program.In his report, Ray paid tribute to the work of Zone PublicityOfficer Cindy Bunyan. “This Zone would not enjoy its successand the support of the industry trade without the dedicatedwork of Cindy Bunyan,” he said. “Cindy ensures everyoneknows what’s on, when it’s happening and how people canparticipate … she is an unsung hero of the CMAA and our Zoneand we are very lucky to have her energy and generosity.”Zone Education Officer and CMDA Board of ManagementStudies member Carl Pozzato presented the Education Reportbefore formally congratulating the Zone Bursaries winners whoattend the Mid Year Conference - Steve Rigney from HornsbyRSL Club, Craig Robertson, from Club Willoughby and CindyBunyan from Asquith Leagues Club. Following the meeting, pre-lunch drinks and canapés onHorizon Deck, Paul Crowley welcomed 132 guests to lunch in apacked Horizon Lounge.The Manly Northern Suburbs Zone Christmas Meeting andLuncheon will be at Castle Hill RSL Club on Wednesday,December 1.

1 - Anna Mellis with Craig Robertson, Les Clarke and ArthurMcGill.2 - Jason Read with Sue McLean and Dayle McAnulty.3 - Craig Robertson (centre) accepts his ACCM Award fromManly Northern Suburbs Zone President Ray Agostino (left)and CMAA Federal Councillor Mario Machado at the Zone MidYear Meeting and Luncheon at Collaroy Beach Services Club.4 - Hornsby RSL Club CEO Mario Machado chats with DavidHastie.

5 - Sue Backhouse with PatClubb and Kelly Follers.6 - Host club CEO PaulCrowley and Zone PresidentRay Agostino welcome gueststo the Zone luncheon atCollaroy Beach Services Club.7 - Sue Backhouse with EvaLoetch and Dayle McAnulty.8 - Zone Education OfficerCarl Pozzato with DonnaWilliams from Paynter Dixon.

34 In The Zone

Craig celebrates ACCM Award with 132 friends1 2

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Sunshine Coast members returned a well-earned favourwhen they made the trip north to Gympie for the ZoneMeeting on August 3.

Zone Committee member Laurie Williams from NambourRSL Club describes Roy Shipp as “a great supporter of theCMAA and the Sunshine Coast Zone who travels furtherthan anyone else for meetings and events”.

So, it was a big day for the Gympie RSL Club GeneralManager when he welcomed CMAA members, boardmembers and industry trade representatives to themeeting, free education workshop and lunch at his club.

Gympie RSL Club has been transformed into a modern,impressive venue through a $1.5 million makeover earlierthis year and Roy was on top of the world after collectingthe Zone Arthur Tye Bursary, sponsored by Aristocrat, atthe previous Zone Meeting in May and will attend theGlobal Gaming Expo - G2E - in Las Vegas in November.

Zone President Michael Effting welcomed 35 members tothe Zone Meeting, including CMAA Executive Officer TerryCondon and Ashley Robinson from the Alexandra HeadlandSurf Club who was attending his first Sunshine Coast ZoneMeeting.

Terry presented the Head Office Report, focussing on thesuccess of the CMAA’s Mid Year Executive LeadershipConference at Jupiters, the CMDA’s innovative Online E-Learning program and discussed the latest trends ingaming analysis for the Club Industry in Queensland. Terryalso spoke about the CMAA’s move of its administrationand training offices to Sydney Olympic Park that willgreatly help out-of-town visitors and course delegatesbecause of the convenience of public transport links fromSydney Airport and on-site accommodation options.

Following the meeting, board members and industry traderepresentatives joined CMAA members for the EducationWorkshop presented by Brennon Dowrick, Australia’s mostdecorated and successful gymnast. Brennon, now retiredand making a successful career in public speaking and themedia, represented Australia at two Olympic Games,three Commonwealth Games and seven WorldChampionships. He won Australia’s first CommonwealthGames gold medal in gymnastics in 1990, backed up forgold in 1994 and was Australia’s first Olympic Gamesgymnastics finalist at Atlanta in 1996. He still looks fitenough to compete and found an entertaining “victim” inLaurie Williams, who did his best to replicate Brennon’sfeats on the pommel horse ... (don’t give up your day job,Laurie). Brennon emphasised the importance of people inall forms of business taking care of themselves throughdiet and exercise and the rewards of making and “extraeffort” to deliver their best in everything they do.

Sunshine Coast Zone’s next event is the annual CharityBowls Day at Bribie Sports Club on September 24 with thenext Zone Meeting at Maroochy RSL Club that includes theChristmas Luncheon.

1 - Laurie Williams from Nambour RSL Club tests his skills onthe pommel horse as Australia’s most decorated gymnastBrennon Dowrick offers advice - but little assistance - at theSunshine Coast Zone Meeting in Gympie last month.

2 - Sunshine Coast ZoneCommittee member LaurieWilliams with special guestBrennon Dowrick and ZonePresident Michael Effting atGympie RSL Club. 3 - Former Olympics andCommonwealth Gamesgymnast Brennon Dowrick isone of Australia’s mostinteresting and motivationalspeakers.4 - Gympie RSL Club GeneralManager Roy Shipp.

35In The Zone

Roy extends at warm welcome at Gympie1

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CMAA Register

ACTLisa Pozzato Canberra Labor ClubP.O. Box 167 BELCONNEN ACT 2616P: (02) 6251 5522 F: (02) 6253 1059

NSWCENTRAL COASTCraig EllisTuggerah Lakes Golf ClubShelley Beach Road SHELLEY BEACH 2261P: (02) 4332 3400 F: (02) 4334 3621

CITY EASTERN SUBURBSGraeme TonksPaddington-Woollahra RSL ClubP.O. Box 176 PADDINGTON NSW 2021P: (02) 9331 1203 F: (02) 9332 3973

FAR NORTH COASTTed HoddinottCasino RSM ClubP.O. Box 267 CASINO NSW 2470P: (02) 6662 1666 F: (02) 6662 5339

FAR SOUTH COASTMichael O’Sullivan, ACCMMilton Ulladulla Bowling ClubP.O. Box 1 ULLADULLA NSW 2539P: (02) 4455 1555 F: (02) 4454 0539

INNER WESTMichelle DenningtonWest Suburbs Leagues ClubP.O. Box 877 ASHFIELD NSW 2131P: (02) 8752 2067 F: (02) 9799 3696

HUNTERBen Hamilton, ACCMCardiff RSL Memorial ClubP.O. Box 61 CARDIFF NSW 2285P: (02) 4945 0766 F: (02) 4956 6627

ILLAWARRA SHOALHAVENDennis SkinnerThe Windang ClubJudbooley Parade WINDANG NSW 2528P: (02) 4296 4044 F: (02) 4296 4920

MANLY NORTHERN SUBURBSCarl Pozzato, ACCMRyde-Eastwood Leagues ClubP.O. Box 163 West Ryde NSW 2114P: (02) 9807 2444 F: (02) 9809 7462

MID NORTH COASTWendy MillsNambucca Heads RSL ClubPO Box 45 NAMBUCCA HEADS NSW 2448P: (02) 6568 6132 F: (02) 6568 7154

MID STATEGeoffrey Holland, ACCMDubbo RSL Memorial Club P.O. Box 736 DUBBO NSW 2830P: (02) 6882 4411 F: (02) 6882 4471

NEPEANJoseph Bayssari, ACCM Seven Hills Toongabbie RSL ClubP.O. Box 67 SEVEN HILLS NSW 2147 P: (02) 9622 2800 F: (02) 9621 8121

NORTH WEST STATEPatrick Crick, ACCMArmidale City Bowling ClubP.O. Box 251 ARMIDALE NSW 2350P: (02) 6772 5666 F: (02) 6772 3811

RIVERINA MURRAYPaul Barnes, ACCMMoama Bowling ClubP.O. Box 19 MOAMA NSW 2731P: (03) 5480 9777 F: (03) 5480 9888

SOUTHERN RIVERINACraig MuirCoomealla Memorial ClubP.O. Box 42 DARETON NSW 2717P: (03) 5027 4505 F: (03) 5027 4350

ST GEORGE CRONULLATracey van Rossum, ACCMMoorebank Sports ClubP.O. Box 30 MOOREBANK NSW 2170P: (02) 9825 3300 F: (02) 9825 3311

THE GREAT LAKESJason StonePort Macquarie PanthersP.O. Box 59 PORT MACQUARIE NSW 2444P: (02) 6580 2300 F: (02) 6580 2301

QUEENSLAND

BRISBANEWendy VarleyLogan Diggers Club42-48 Blackwood Road WOODRIDGE 4114P: (07) 3387 3111 F: (07) 3209 5410

GOLD COASTBryan JonesCoolangatta Surf Lifesaving Supporters ClubP.O. Box 826 COOLANGATTA QLD 4225P: (07) 5536 4648 F: (07) 5536 1322

IPSWICH DARLING DOWNSPaul PhillipsGoondiwindi RSL Club23 Albert Street GOONDIWINDI QLD 4390P: (07) 4671 1269 F: (07) 4671 3330

SUNSHINE COASTKym Nunan-Squier, ACCMMaroochydore RSL ClubMemorial Avenue MAROOCHYDORE 4558P: (07) 5443 2211 F: (07) 5443 8105

BUNDABERGMichael HughesRSL (Qld Branch) Maryborough Club165 Lennox Street MARYBOROUGH 4650P: (07) 4122 2321 F: (07) 4121 2571

ROCKHAMPTON GLADSTONEWill Schroeder, ACCMYaralla Sports ClubP.O. Box 8008 SOUTH GLADSTONE 4680P: (07) 4972 2244 F: (07) 4972 6355

VICTORIAJim Smith, ACCMThe Hawthorn Club627 Glenferrie Road Hawthorn 3122 P: (03) 9818 1331 F: (03) 9815 1080

CMAA ZONE EDUCATION OFFICERSCMDA BOARD OFMANAGEMENT STUDIESCHAIRMANDavid O’Neil, ACCMCastle Hill RSL ClubP: (02) 9634 4800F: (02) 9634 6115E: oneild@castlehillrsl.com.au

MEMBERSTony Lycakis, ACCMSt George Rowing ClubP: (02) 9567 1489F: (02) 9567 4857E: tonyl@stgeorgerowing.com.au

Michelle DenningtonWests Ashfield Leagues ClubP: (02) 8752 2067F: (02) 9799 3696E:michelle.dennington@westsashfield.com.au

Cameron Provost, ACCMOrange Ex-Services ClubP: (02) 6362 2666F: (02) 6361 3916E: cameron.provost@oesc.com.au

David Hiscox, ACCMDapto Leagues ClubP: (02) 4261 1333F: (02) 4261 8853E: david@daptoleagues.com.au

Tracey Van Rossum, ACCMMoorebank Sports ClubP: (02) 9825 3300F: (02) 9825 3311E: tracey@moorebanksports.com.au

Carl Pozzato, ACCMRyde-Eastwood Leagues ClubP: (02)9807 2444F: (02)9809 7462E: carl.pozzato@releagues.com

Bingara’s bush spirithelps helicopter serviceBingara Returned Serviceman's Club'srecent repeat win of the ClubsNSW"Spirit of the Bush" Award and $5,000prizemoney prompted a generousdonation to the Westpac RescueHelicopter Service New England NorthWest. When it picked up the award,which recognises a club's commitmentto the wider community, the clubdecided to donate the money to thelife-saving service.

36

Illawarra Shoalhaven Zone last month delivered the firstof its Responsible Service of Alcohol classes to seniorstudents in high schools across the Shoalhaven region ofsouth-eastern NSW.The initiative, first presented by Culburra Bowls andRecreation Club General Manager Phil Boughton, willdirectly offer Year 11 and Year 12 students the vitalinformation to handle the responsibility of consumingalcohol and offer the opportunity to have the RSAcredentials to seek work in the hospitality industry.The concept has received enthusiastic support from theEducation Depart in the region and is likely to move to abroader format in coming years.Zone President and newly-returned Division F FederalCouncillor David Hiscox welcomed 16 members to theIllawarra Shoalhaven Zone Meeting at Bomaderry BowlingClub on July 30.In his report, David outlined the success of the CMAA’sannual Mid Year Executive Leadership Conference stagedat Jupiters Gold Coast earlier that month. He also focusedon the success and importance of the CMAA’s CorporateGovernance program and Dr Michael Singleton’spresentation to more than 150 delegates at theConference.Zone Secretary-Treasurer Phil Ryan announced that in achange of format, the Zone would offer six educationbursaries worth $3,000 each that can be used towards anyCMDA-presented program, CMAA-sponsored conference, orstudy tour. The Zone’s charity donations for 2010 would beannounced at the Zone AGM at Dapto Leagues Club onOctober 29 following the annual Brett Cashman Golf Dayat The Grange Golf Club, staged on August 3.Phil also announced that David Hiscox had been electedunopposed to replace Oak Flats Bowling Club CEOMatthew O’Hara as the Division F – Illawarra ShoalhavenZone and Far South Coast Zone – Federal Councillor.Matthew tendered his resignation from the position, dueto personal reasons, soon after the CMAA FederalElections were declared.CMAA Communication Services Manager Peter Sharp madethe trip to Bomaderry to present the Head Office Report,focussing on the CMDA’s new Online E-Learning program,the CMAA’s move to new administration and educationfacilities at the Sydney Olympic Park and the ability formembers to pay their subscription online through theCMAA website.The Illawarra Shoalhaven Zone Christmas Luncheon will beat Collegians Balgownie Club on December 3.

1 - The Illawarra Shoalhaven Zone Committee (from left)Phil Ryan, David Hiscox and Dennis Skinner.2 - Joanne Thiele and Tony Woods.3 - Peter Thorncroft with Gayle Burgess and Ben Clegg.4 - Arthur McGill from Customers ATM with Phil Ryan andLeigh Fitzgerald from Global Coffee Solutions.5 - Anthony Field with David Edwards and Michael Clare.

37In The Zone

Zone’s RSA initiative hits the classrooms1

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38 CMAA Diary - 2010 Zone Meetings & Industry Functions

Day Date Meeting Venue Zone

SEPTEMBERWednesday 01/09/2010 11:00 Southern Cross Club, Woden ACT Zone Meeting

Tuesday 02/09/2010 11:00 Broncos Leagues Club Brisbane Zone Meeting

Tuesday 07/09/2010 11:00 Engadine RSL & Citizens Club St George Cronulla Zone Meeting

Tuesday 07/09/2010 11:00 Burleigh Bears Club Gold Coast Zone Meeting

Wed - Thurs 08-09/09/2010 09:00 CMAA Training Centre, Auburn 2010 Club F&B Management SummitTuesday 14/09/2010 14:30 Randwick Labor Club City Eastern Suburbs Zone Cocktail Party

Wednesday 15/09/2010 11:00 Lismore Workers Club Far North Coast Zone Meeting

Thursday 16/09/2010 11:00 Campbelltown Catholic Club Nepean Zone Quarterly Meeting

Tuesday 21/09/2010 11:00 Dooleys Waterview, Silverwater Inner West Zone Meeting

Wed - Thurs 22-23/09/2010 09:00 Kooindah Waters Resort, Wyong Central Coast Zone Meeting & Conference

Friday 24/09/2010 11:00 Bribie Sports Club Sunshine Coast Zone Charity Bowls Day

Tuesday 28/09/2010 07:30 Kogarah Golf Club St George Cronulla Zone Golf Day

Thursday 30/09/2010 09:30 Auburn CMAA Executive MeetingOCTOBER

Monday 04/10/2010 Labor Day Public Holiday Labor Day Public HolidaySat – Tuesday 09–12/10/2010 Gold Coast Convention Centre ClubsNSW Annual Conference

Tues - Wed 19-20/10/2010 SCU Tweed Heads Campus Corporate Governance Cohort 3 - Day 1 & 2

Sunday – Wed 24–27/10/2010 Grand Hyatt Hotel, Melbourne RSL & Services Clubs Assn Annual Conference Thursday 28/10/2010 09:30 Auburn CMAA Executive MeetingFriday 29/10/2010 11:00 Dapto Leagues Club Illawarra Shoalhaven Zone AGM

NOVEMBERThurs – Sunday 04–07/11/2010 Sheraton Mirage, Gold Coast Leagues Club Association Annual ConferenceFriday 05/11/2010 10:00 Foster’s Brewhouse, Abbotsford Victoria Zone Meeting & Workshops

Friday 05/11/2010 10:00 Kedron Wavell Services Club Brisbane Zone Meeting & Qld Bursaries

Tues - Thursday 15–17/11/2010 Las Vegas Convention Centre Global Gaming Expo – G2E

Tues - Wed 16-17/11/2010 SCU Tweed Heads Campus Corporate Governance Cohort 3 - Day 3 & 4

Thursday 18/11/2010 11:00 Coffs Harbour Turf Club Mid North Coast Zone Meeting

Friday 19/11/2010 11:00 Weston Creek Labor Club, Sterling ACT Zone Meeting & Bowls Day

Wednesday 24/11/2010 11:00 Swansea RSL Club Hunter Zone Meeting & Xmas Luncheon

Friday 26/11/2010 09:00 Brighton Le Sands CMAA Executive MeetingFriday 26/11/2010 10:30 Brighton Le Sands CMAA Federal Council MeetingFriday 26/11/2010 12:00 Brighton Le Sands CMAA Sponsors LuncheonMonday 29/11/2010 11:00 Sydney Rowers Club Inner West Zone AGM & Xmas Luncheon

Tuesday 30/11/2010 11:00 Matraville RSL Club City Eastern Suburbs Zone Meeting & Xmas Luncheon

DECEMBERWednesday 01/12/2010 10:00 Castle Hill RSL Club Manly Northern Suburbs Zone Xmas Meeting

Friday 03/12/2010 11:00 Doyalson RSL Club Central Coast Zone AGM & Xmas Luncheon

Friday 03/12/2010 12:00 Collegians, Balgownie Illawarra Shoalhaven Zone Xmas Luncheon

Tuesday 07/12/2010 11:00 St George Motor Boat Club St George Cronulla Zone Meeting & Xmas Luncheon

Tuesday 07/12/2010 11:00 Maroochy RSL Club Sunshine Coast Zone Xmas Meeting

Tues - Wed 07-08/12/2010 09:30 Tamworth Diggers Club North West State Zone Meeting & Xmas Dinner

Tues - Wed 07-08/12/2010 09:00 Highlands Golf Club Far South Coast Zone Meeting & Xmas Dinner

Wednesday 08/12/2010 10:00 Gloucester Soldiers Club Great Lakes Zone Meeting & Charity Golf Day

Wednesday 08/12/2010 09:30 Yamba Bowling Club Far North Coast Zone Meeting

Thursday 09/12/2010 12:00 Smithfield RSL Club Nepean Zone Xmas Luncheon

Friday 10/12/2010 12:00 Club Helensvale Brisbane-Gold Coast Zone Xmas Luncheon

Thursday 16/12/2010 09:30 Auburn CMAA Executive Meeting

A District Court judge sent a strongwarning to glassing offenders whenhe jailed a man for six years over aviolent attack two years ago inBathurst. The Western Advocatereported that Judge RichardCogswell, in Parramatta DistrictCourt, sentenced Ronald Farrell, 32,to the six years jail on a charge of

recklessly wounding any otherperson. Farrell had been remandedin custody for sentence from theBathurst District Court, where CrownProsecutor, Frank Holles, called for asentence that would act as specificand general deterrent to otheroffenders. Farrell had been drinkingat the Park Hotel before pushing a

schooner glass into the face ofanother man at about 8.30pm onThursday, November 6. Farrell wasliving in Orange and attending a showat Bathurst Entertainment Centrewhen he and others attended thePark Hotel. After going to the toilet,Farrell had, unprovoked, pushed anunbroken schooner glass into thevictim’s face. The glass broke,causing a wound to the man’s face.

Judge sends strong message over glassing

The Illawarra region of NSW is well-known to locals for itsoccasional but unforgivingly coId and windy winter days.Illawarra is an Aboriginal word meaning “between the highplace and the sea", while the area’s original inhabitants,the Dharwal Aborigines named Wollongong, the region’smain city “the windy place”. The Grange Golf Club,beside the famous Kembla Grange racetrack, got a bigserving of winter for the CMAA Illawarra ShoalhavenZone’s annual Brett Cashman Memorial Golf Day onMonday, August 2. Host club manager Mick Villa welcomedmore than 80 starters for the four-person Ambrose eventsponsored by the CMAA’s best and most supportivecorporate partners. With The Grange part of the DaptoLeagues Club group, Zone President David Hiscox, theDapto Leagues Club CEO, dropped in to check on theaction and fun. While Blayne Webb from Barrington andthe promotions girls from Coca-Cola and Schweppesmanned the drinks cart, Tony Johnston from EasternCommercial Lawyers took nearest-the-pin bets on the 10thhole and provided a sympathetic ear – as only a lawyercan – to the hard-luck stories throughout the day. Whenthe dust settled, David Ward’s Tooheys team were winnerson the day. Lion Nathan and Foster’s Australia providedthe on-course and lunch-time refreshments and the ClubIndustry’s leading gaming machine companies – Aristocrat,Aruze Gaming, IGT, Konami, Shuffle Master Australasia andUnited Technology Services representing Ainsworth GameTechnology – provided conversion for the auction thatraised more than $30,000 for the Zone’s education andprofessional development program. Two more greatIllawarra Shoalhaven Zone supporters - Norm Jones andDennis Simpson from TechnoProm - provided a 42” LCD TVas the main prize in the raffle.

Below - Illawarrra Shoalhaven Zone President David Hiscox(centre) with Tony Johnston (left) from Eastern CommercialLawyers and Blayne Webb from Barringtons.

39In The Zone

Golfers brave winter’s best effort at The Grange

40 Manager Profile

By PETER SHARPWhen Glenn Buckley arrived at thedoors of Mitchell College in Bathurstalmost 32 years ago, he had no idea hewas actually embarking on his firstdays in the Club Industry.As an 18-year-old Applied Sciencesstudent, Glenn had decided to majorin psychology and personnelmanagement. These days, as GeneralManager at Woolgoolga ReturnedServices Club, he says that study wasintegral in his steady climb up the clubmanagement ladder.“I really had no idea that my universitystudies would eventually land me inclub management, but it was a goodcombination of skills to bring to thejob,” he added. “In fact, it turns outthat they are a version of some of themajor study components of the CMDA’seducation programs these days.”Born in Springwood, the Buckleysbought a property at Milthorpe incentral-western NSW near Orange andGlenn went to school at Blayney.Having finished Year 12, he headed forAmerica on a 12-month Rotary studentexchange, returning in time to enrolfor university.The club career path started in 1980,somewhat typically, with Glenn, 18,working as a casual at BathurstLeagues Club while studying. As thetertiary program evolved, he made itthrough two years before diverting hisattention to the role of OperationsManager of the University Union atMitchell College. With that incomplete

Applied Science course always at theback of his mind, Glenn stayed eightyears at the uni before applying forthe Secretary Manager job at BathurstCity Bowling Club. During the lastthree years at the university, hestudied part-time to complete hisdegree and graduate as a Bachelor ofApplied Science. “I’m very proud ofthe fact that I went back to completemy degree because education is one ofthe greatest opportunities that wehave in this country … I would lookback now and be disappointed that Ihadn’t finished,” Glenn says. “I had jumped right into managementwith both feet and, once I settled atthe bowling club, could see thepossibility of a good career in the ClubIndustry,” he added. “I enjoyed thevariety and diversity of responsibilitiesin club management and there are lotsof good people.” After almost four years, he got theManager’s job at Bathurst RSL Club andstayed until early 1996 when he lookedto the coast and north to theopportunities for a talented managerin the expanding club business.Glenn met his wife, Toni, when heworked as a casual at Bathurst LeaguesClub. Toni ran the office and wasresponsible for the club’s pokermachines. Their friendship blossomedinto a marriage that eventuallyproduced Joshua and Rianne, now 24and 19. Joshua has followed Glenn intothe Club Industry and works with hisfather at Woolgoolga RSC, whileRianne is working and studying fashion

design with an ambition to relocate toMelbourne to further her career. “Wewill talk about that some more whenthe time comes,” a proud andprotective dad sighs.Glenn had the chance to apply forthree jobs on the north coast –Secretary Manager at Park BeachBowling Club, the same role at Urungaor Assistant Manager at Coffs HarbourCatholic Club, now Club Coffs on WestHigh where the CMAA Mid North CoastZone staged its Annual GeneralMeeting last month. He chose optionthree, got the job and has neverlooked back. “It has been a greatexperience and change of lifestyle forus … I’ve been lucky with work since Imade the move and can’t see us goingback to Bathurst, except for holidays,”Glenn said.Just over eight years after signing onat Coffs Catholic, Glenn got the job atWoolgoolga – another important andsuccessful move for him and thefamily. “I love working here … I have awonderful team, Josh is working withme and the club has ridden out thedownturn with some solid years,” hesays with that country honesty thatdoesn’t wash off – even after almost15 years on the coast.When he arrived at Woolgoolga, theclub wasn’t travelling so well. “Theclub had been struggling and the Boardwas keen to sell the hotel to cover itsposition,” Glenn said. Havingconvinced the board not to sell the 20-room motel that runs at 90%occupancy these days, Glenn set about“doing up” the club. “We decided todo it out of cash flow, which took a bitlonger but delivered everything wewanted – without going into debt,” headded.The renovations and makeoverscontinued – all under Glenn’s projectmanagement and out of cash flow –until everyone … the board, membersand management got the club theyalways wanted. “It has been achallenge but also a lot of fun and athere’s a great sense of satisfaction inmaking these things happen when itmight not have looked possible,” Glennadded.The club’s most recent project is anover 50s health club and gymnasium. Itopened in February and have averagedmore than 270 financial membersmonthly with no sign of a drop-off insupport. “It has actually delivered

Glenn’s casual acquaintance has become lifetime passion

Woolgoolga Returned ServicesClub CEO Glenn Buckley.

41Manager Profile

much more than just a health facilityfor the over 50s group in theWoolgoolga community,” Glenn says.“It’s a place where everyone feelscomfortable and the social networkingaspect has been great for our clientswho have become our members andgreat for the club because thesepeople who came for the gymnasiumare now coming to the Friday nightraffles ... they have a much greaterappreciation of how a club is such acommunity asset.”Apart from his work in clubs sincearriving on the north coast, Glenn,who turns 50 next May, also hasinvested in the CMAA. He has been anAssociation member for more than 21years and achieved his FICA whileworking in Bathurst. He took on theZone Education Officer role soon aftermoving to Coffs and at the recent AGMtook over as Zone President when BillLarkey did not seek re-election aftermore than 20 years at the helm. “AsZone President, I want to encourage allclubs to attend our meetings to getthe benefits of the CMAA, the CMDAeducation opportunities and make us

all better managers through thenetwork of experienced and talentedprofessionals in the region,” Glennsays.

Glenn’s “right hand man” at the club,Daphne Parker, also is the ZoneSecretary-Treasurer and he hasabsolute respect for herprofessionalism and dedication to theclub and the CMAA. “The Zone isfortunate to have Daphne and I’mfortunate to have her at the club …she works so hard to make sure themembers in both of her roles haveeverything that’s available to them.”While his son Josh works with him,Glenn had no idea that he’d bestarting a family “dynasty” whenpulled his first beer in 1979. One of hissisters - Anne Bricknell - is theSecretary Manager at Club Kirrawee,while another sister - Michelle George- is a Duty Manager at Orange Ex-Services Club. With his “50” on the horizon, Glenn ispleased with what’s been achieved atWoolgoolga, but he’s keen to make theclub’s golf club venture a biggersuccess and advance the educationcause for club managers on the midnorth coast.“Life’s good but it’s better for thespecial people I have at home andhere at work,” Glenn says withanother smile.

- by degrees

Glenn and Daphne make a formidableteam whether at the club or on theCMAA’s Mid North Coast ZoneCommittee.

By KATIE CINCOTTATo open a bar and bistro alongGlenferrie Road’s bustling foodie andretail strip might seem a risky moveto some. But to club manager JimSmith, it was the only way forwardfor his inner-city club.Just 8 kilometres out fromMelbourne’s CBD, the century-oldsporting club needed to diversifyfrom poker machines and squashcourts if it was going to have anychance of competing in the up-market district of Hawthorn.After years of alcohol-fuelled troublefrom the nightclub next door, ClubHawthorn negotiated to secure thelease and develop a casual diningbistro, bar and al-fresco smokingterrace from the dilapidated space.“We were just sick of the drunkenlouts, because it does affect yourbranding, so we signed up a five-yearlease with the option of another fiveyears,” Jim said. “Eventually, ourlong-term vision is to buy thepremises.” Designed by Parker Design architects,the result is a polished and versatilefood and beverage space, cleverlyzoned with a split-level layout.Up top is the dining room. Downbelow is a casual lounge and bar. Outon the glass terrace is the perfectmingling space for smokers.

Currently under completion directlyacross the road is a 110-roomboutique hotel - The Knight - which isthe latest Australian artist-themedinstalment from the Art Series HotelGroup. Due to open next March, Jimsays the club is excited to be able tocater for that kind of future clienteleon its doorstep. “We don’t get a lot of foot trafficdown this end of Glenferrie Road, butthe hotel will hopefully change that,”he said. “It’ll be very good for our

business … that was part of ourredevelopment strategy.”The club fully owns the ClubHawthorn property, which is worth anestimated $6 million. So the boardwas happy to borrow $680,000 for arenovation that would open up newrevenue streams.“We’re a sporting club, but squashand snooker aren’t going to cut it interms of long-term viability andmembership,” Jim added. “Weoutlaid that money in the hope thatit will return a substantial reward forthe club.”Since Jim, the CMAA Victoria ZoneEducation Officer, joined the club asGeneral Manager, he’s grownmembership from 150 members to700 - and doubled beverage sales to$20,000 a month. “When I first came here, all the lightsout the back were turned off,” hesays recalling his first days at theclub. “The only thing they focused onwas the gaming room. But thereliance on gaming was too strong.”The club secured 43 machines inVictoria’s recent gaming machineshake-up, paying an average $25,500each, scoring three at auction for thebargain-basement reserve of $5,500.But ultimately, the former EchucaWorkers Club General Manager’s goalis to reduce gaming revenue from 70%to 60% or lower, with the hope thatfood, beverage and entertainmentwill fill the tills.“I don’t think it’s healthy for thebusiness to be so reliant on gaming,especially when it’s dropping,” Jimsaid. “This year we’ve lost about$50,000 in gaming, off about$600,000 a year. There’s also so muchnegative publicity about pokies, andthis area isn’t a strong gamingdemographic anyway.”Assistant Manager Tony Gila is aboutto take over the kitchen and launch acontemporary menu with Spanishinfluences, including a tapasselection to cater for the grazingtrend. Back in Spain, Tony’s father was thehead waiter for the country’s king,Juan Carlos. He and his father havemanaged several restaurants inMelbourne, including the MelbourneOyster Bar and Walnut Tree.“Because we didn’t have a food

42 Southern Exposure

Jim’s taking a punt on food in the heart of Melbourne’s

“We have to get the balance right. The youngercrowd like to graze while the older crowd still want atraditional meal with meat and three veg …

Designed by Parker Design architects, Club Hawthorn’s new bistro dining area is apolished and versatile food and beverage space,cleverly zoned with a split-level layout.

Club Hawthorn General Manager Jim Smith (right) with

Assistant Manager Tony Gila.

operation before, this is a whole newbusiness, so it’s a bit of trial anderror,” Jim added. “We started with atraditional club menu but we’re goingto diversify and go a bit more up-market.”Tony says the key is getting the rightmenu for the area. “We’ve got a lotof Asian and Indian restaurantsaround here, so we’ll probably gomore modern Australian with someSpanish flair,” he saysenthusiastically. “But we have to getthe balance right. The younger crowdlike to graze while the older crowdstill want a traditional meal withmeat and three veg.”Jim says the current challenge is togain awareness of the new bar andbistro while breaking down theperception of Club Hawthorn as aprivate members-only haunt.“We’re advertising in the local paper,dropping flyers out to localletterboxes and tapping into localcorporate, such as PriorityManagement, a training group whowe organise express lunches for ontraining days,” Jim said.The other two marketing drawcards

for the new digs are Friday nighthappy hour and three-course Sundayroast with a live blues and jazz bandin the afternoon.Jim admits the uptake has been slow,with the development’s three-monthdelay pushing them into the quietmonths of winter - and the end of thesquash season. Council requirementsheld back the project, with plannersinsisting on a $35,000 fire door and

separate entrance. With an admissionfrom the president of the localtraders’ association that business isdown by about 20% on the street, Jimisn’t worrying just yet that the placeisn’t filling.“We just have to be patient,” hesays. “I’ve got the fullest ofconfidence in the business and thepeople in the area that we can buildthis up to something quite special.”

43Southern Exposure

best dining Club Hawthorn General Manager Jim Smith believes the business and thepeople in the area will combine to produce something special.

John Dorahy isprobably best-knownto the Club Industrythese days as thebusiness face ofCashCode andNanoptix in Australiaand New Zealand.In a “previous life”,John was one of themost exciting rugbyleague players in theworld, withspectacular speed,he scoredmemorable tries,kicked hundreds ofgoals and is probablybest compared to Billy Slater inthe modern era.One of the genuine, nice blokes ofthe industry, John was a fiercecompetitor on the field but wasnicknamed “Joe Cool” for his calmin handling pressure situations. Hehad success at the highest levels,representing Australia against NewZealand in 1978, playing State ofOrigin and for NSW Country. Heplayed at national level forWestern Suburbs Magpies, wherehe played more than 100 games,for the Manly Warringah SeaEagles, North Sydney Bears andthe Illawarra Steelers where hewas the club’s first captain. John also played and coached overseveral seasons in England forLeigh, Hull Kingston Rovers,Halifax, Wigan and Warrington.With Hull KR, he won the League

Championship,beating Castleford18–10 in the final atHeadingley. John wasawarded the HarrySunderland Trophy asMan of the Match.Coaching at Wigan,John won the LeagueChampionship-Challenge Cup“double”. In 2004,John was named onthe reserves benchwith TommyRaudonikis in theWests Magpies Teamof the Century andwas named at

fullback and captain in theIllawarra Steelers “Team of Steel”as part of their 25th anniversarycelebrations in 2006. John hasbeen Wests Illawarra Leagues ClubBoard member since 2001 and ison the Board of the Leagues ClubsAssociation.But you can read about all of this– and the real stories that madethe headlines - in his new book,“Calm In The Cauldron”, that waslaunched at Wests AshfieldLeagues Club on August 14.Written by John, with Tom Mather,the book looks at his life in rugbyleague and is described as “awarts-and-all account of a careerthat spanned both sides of theworld”. If you’d like a copy of thebook, contact Cara MacBain (0414 532 071) or E: calminthecauldron@live.com

44 Market Forces

John tackles latest literary challenge CCA groups focus onservice to industry Coca-Cola Amatil has presented the firstof its On-Premise Excellence Group(OPEG) sessions to discuss and developinitiatives for the long-term benefit ofthe industry.CCA presented the first session – abreakfast meeting - at ANZ Stadium in theSydney Olympic Park last month.With the new Bluetongue Brewery comingon line before the end of 2010, CCA isworking with industry executives in theseOn-Premise Excellence Groups to deliverthe best-possible service to the industry.Licensed/Alcohol Division ManagingDirector John Murphy, State Manager NSWBarrie Gibson and Licensed Club NSW -Group Business Manager Darren Pressleyheaded up the CCA executive team forthe two-hour session on August 18.CCA’s new state-of-the-art BluetongueBrewery inspired the topic, “DrivingDraught Beer Into The Future” with oneof Australia’s leading brew mastersDermot O’Donnell joining the team.Dermott has created many of Australia’sleading draught beers over the past 30years. With brewing partner SABMiller,CCA also has access to world-wide leadingbeer capability and experience.Barrie Gibson said the intent of thesession was to work as a steering group todevelop action items and test somethings.“As we all know, not everything willalways work and we need to stay on thecourse together,” Barrie added. “Ourteam is excited about this activity andthe chance to develop agreed meaningfulactions that will help play a part to drivethe sustainability and future of the on-premise market.”

CMAA Executive Officer Terry Condon(middle) with Barrie Gibson and DarrenPressley from Coca-Cola Amatil.

$14mill country club approvedCamden Councillors have approved the development application for a$14 million country club in Narellan. Eastern Suburbs Leagues Clublodged the application in April 2009 to build a registered club inPorrende Street. The Camden Advertiser reported that plans includelounge areas, a gaming area with 150 machines, a restaurant, cafe,dining room, TAB facilities and public bar. There would also be achildren's area and a playground. At the recent Council Meeting, allcouncillors except Councillor Cindy Cagney voted to support theapplication. Clr Cagney said the community was not ready for a clubof that size. Clr Greg Warren said it wasn't the council's place tooppose a development based on social issues. "This development willbe very welcomed by our local community," he said. "It's somethingthat's been lacking out here for many years." At the meeting, Clr LaraSymkowiak had an extra toilet with disability access included in theCouncil's conditions of consent. She said that in terms of social issues,it came down to the individual's responsibility and that it was not upto Council to play big brother.

John Dorahy with his newbook, Calm in the Cauldron.