Corporate Etiquettes &Body Language(3)

8/8/2019 Corporate Etiquettes &Body Language(3)

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ObjectivesObjectives

Gives professionals the tools to impressGives professionals the tools to impressclients and colleagues.clients and colleagues.

It puts others at ease so that businessIt puts others at ease so that businesscan be conducted.can be conducted.


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And..And..

Helps to establish rapport with othersHelps to establish rapport with othersmore easily.more easily.

Builds confidence and helps create aBuilds confidence and helps create awinning stylewinning style

Gives the organization an overallGives the organization an overall

polished, professional image.polished, professional image.


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What is EtiquetteWhatisEtiquette

Etiquette is a set of practices and formsEtiquette is a set of practices and formswhich are followed in a wide variety ofwhich are followed in a wide variety of

situations; many people consider it to be asituations; many people consider it to be abranch of decorum, or general socialbranch of decorum, or general socialbehavior. Each society has its own distinctbehavior. Each society has its own distinctetiquette, and various cultures within aetiquette, and various cultures within a

society also have their own rules and socialsociety also have their own rules and socialnorms.norms.


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Corporate EtiquetteCorporate Etiquette

When a person gets into job or business,When a person gets into job or business,first thing he/she is conscious about thefirst thing he/she is conscious about the

corporate culture. Corporate or Businesscorporate culture. Corporate or Businessetiquette is now a vital thing to learn.etiquette is now a vital thing to learn.Learning Corporate or Business etiquette isLearning Corporate or Business etiquette isimportant to fill the gap between peopleimportant to fill the gap between people

from different background and culturefrom different background and culture..


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Phone EtiquettePhone Etiquette

Avoid keeping a caller onhold for more than aAvoid keeping a caller onhold for more than aminute. Ifittakes longer thanthat, getback totheminute. Ifittakes longer thanthat, getback tothecaller, explainand apologize for the delay.caller, explainand apologize for the delay.Be attentive tothe caller. Callers should not feel thatBe attentive tothe caller. Callers should not feel thatthey are competing withother people or distractionsthey are competing withother people or distractionsfor your attention.for your attention.Always end a call saying thank you for calling, bye.Always end a call saying thank you for calling, bye.


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Phone EtiquettePhone Etiquette

Dontwaitoutside a coDontwaitoutside a co--workers office orworkers office orcubicle waiting for him/her to finishup acubicle waiting for him/her to finishup aphone call. Leave and try again later; leave aphone call. Leave and try again later; leave anote, or call and make anappointmenttonote, or call and make anappointmenttotalk.talk.

Dont listeninoncoDont listeninonco--workers phoneworkers phone

conversationsconversations ---- if youshare office space orif youshare office space orare inanadjacentcubicle, this may beare inanadjacentcubicle, this may beunavoidable. Try tokeep busy while theunavoidable. Try tokeep busy while the

person

istalk

ing a

nd

never c

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whatpers

onistalk

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nd

never c

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whatouve overheardouve overheard


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Phone Etiquette Phone Etiquette

Cellular Phones: When using a cellular phoneCellular Phones: When using a cellular phonekeep to areas where you wont disturb others, andkeep to areas where you wont disturb others, andkeep your voice as quiet as possible.. Avoid takingkeep your voice as quiet as possible.. Avoid taking

calls when you are preoccupied with a tough job,calls when you are preoccupied with a tough job,unless of course, it is an emergency.unless of course, it is an emergency.

Speaker Phones: A speakerphone is a greatSpeaker Phones: A speakerphone is a greatconvenience when several people need toconvenience when several people need toparticipate in a conference call. But in a twoparticipate in a conference call. But in a two--person conversation, it often annoys or offendsperson conversation, it often annoys or offendsthe person whose voice is being broadcast,the person whose voice is being broadcast,particularly if s/he hasnt been told the speaker isparticularly if s/he hasnt been told the speaker isbeing used..being used..


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Dress CodeDress Code

What you wear says something aboutWhat you wear says something about

who you are as an employeewho you are as an employee

Its OK to be relaxed but not OK to beIts OK to be relaxed but not OK to beunprofessionalunprofessional


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Casual DayCasual Day -- FridaysFridays

Casual dayCasual day-- a day of the week on whicha day of the week on which

the dress code is relaxed or suspended.the dress code is relaxed or suspended.

May need an attire that falls between theMay need an attire that falls between thetwo lookstwo looks -- business casual.business casual.

As with business attire, start conservative,As with business attire, start conservative,

observe what others wear and theirobserve what others wear and theirreaction to what you wear, and do notreaction to what you wear, and do not

push the casual limit too farpush the casual limit too far


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Hey,Get Out Of My SpaceHey,Get Out Of My Space

Dont interruptDont interrupt

Ask permissionAsk permission

Dont touchDont touchCubicles do have wallsCubicles do have walls

Respect others rights.Respect others rights.

Never read from the desk or computerNever read from the desk or computer

screen of others.screen of others.

Do not monopolize the shared printer orDo not monopolize the shared printer or

computer.computer.

Kee the shared s ace clean.Kee the shared s ace clean.


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Personal/Professional BoundariesPersonal/Professional Boundaries

If you have to conduct personal businessIf you have to conduct personal businessduring the workday, save it for lunchtime.during the workday, save it for lunchtime.

Dont use the resources to which you haveDont use the resources to which you haveaccess for personal business withoutaccess for personal business withoutpermission. Company fax, letterhead andpermission. Company fax, letterhead andoffice supplies are for office use only.office supplies are for office use only.

Refrain from using vulgarities and swearRefrain from using vulgarities and swearwords. Profanity is rude and neverwords. Profanity is rude and neverappropriate in the workplace.appropriate in the workplace.


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Personal/Professional BoundariesPersonal/Professional Boundaries

Dont ask coDont ask co--workers personal questions regardingworkers personal questions regardingfinances, marital status or about employmentfinances, marital status or about employmentstatus such as promotions and salary.status such as promotions and salary.

Dont ask a subordinate to do personal choresDont ask a subordinate to do personal choressuch as buying a personal gift or running ansuch as buying a personal gift or running anerrand unless these terms were established at theerrand unless these terms were established at thetime of hiring.time of hiring.

Since many of us spend a substantial portion ofSince many of us spend a substantial portion ofour time at work, we tend to form personal andour time at work, we tend to form personal andprofessional relationships. Be cautious, as this mayprofessional relationships. Be cautious, as this may

create conflict. Define the boundary between thecreate conflict. Define the boundary between thetwo in order to ehave a ro riatel at work.two in order to ehave a ro riatel at work.


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Company Rest RoomCompany Rest Room

Use the hand tissues moderately and throwUse the hand tissues moderately and throwthem in the bin below the wash basin afterthem in the bin below the wash basin afteruseuse

Close the tap after use to avoid waterClose the tap after use to avoid waterwastagewastage

While using the toilet, it is mandatory to liftWhile using the toilet, it is mandatory to liftthe seat after use to maintain properthe seat after use to maintain properhygienehygiene

Avoid splitting water all over to keep theAvoid splitting water all over to keep the

toilet cleantoilet clean


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Company cafeteriaCompany cafeteria

Keep the line moving and never jump theKeep the line moving and never jump thegun.gun.

Treat cafeteria workers with respect.Treat cafeteria workers with respect.Dont intrude on others. Before seatingDont intrude on others. Before seating

yourself to dine with them, ask if its allyourself to dine with them, ask if its allright to join them.right to join them.

Avoid making derogatory comments aboutAvoid making derogatory comments aboutthe food. If you dont like it, find otherthe food. If you dont like it, find otheralternatives.alternatives.

Leave our eatin area in better conditionLeave our eatin area in better condition


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Office PartiesOffice Parties

The safest way to avoid embarrassment orThe safest way to avoid embarrassment orbehavior youll regret later is to stay inbehavior youll regret later is to stay incontrol. Limiting your alcohol consumptioncontrol. Limiting your alcohol consumption

is a starting point. The use of any illegalis a starting point. The use of any illegalsubstances should not be tolerated.substances should not be tolerated.

Office parties held outside the office are stillOffice parties held outside the office are stilloffice parties. How you behave during theoffice parties. How you behave during thegathering will leave an impression ongathering will leave an impression onothers.others.


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Music LoversMusic Lovers

We all love music. But while in office, avoidWe all love music. But while in office, avoidputting that sleek earphone of your mobileputting that sleek earphone of your mobileinto your ears and tap your feet while youinto your ears and tap your feet while youremain glued to the computer. If you areremain glued to the computer. If you aredoing that, you are not giving justice todoing that, you are not giving justice tobothboth..


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What is Body Language?What is Body Language?

Body Language is the communication ofBody Language is the communication ofpersonal feelings, emotions , attitudes,personal feelings, emotions , attitudes,thoughts through body movementsthoughts through body movements --gestures, postures , facial expressions,gestures, postures , facial expressions,walking styles, positions & distancewalking styles, positions & distance -- eithereitherconsciously or involuntarily i.e. its not onlyconsciously or involuntarily i.e. its not only

your tongue you communicate with but alsoyour tongue you communicate with but alsoyou speak with your body movements &you speak with your body movements &gestures.gestures.


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THEFACETHEFACE

The face is the most significant and theThe face is the most significant and themost photographedmost photographed-- part of human body .part of human body .

The flashes of facial signals are generallyThe flashes of facial signals are generallyspontaneous reactions which a personspontaneous reactions which a personfinds difficult to hidefinds difficult to hide


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EExpressionsxpressions

Facial expressions are highly flexibleFacial expressions are highly flexible

changeable. The face can encode a variety ofchangeable. The face can encode a variety of

communicative & informative messages.communicative & informative messages.Raise of eyebrows express astonishment.Raise of eyebrows express astonishment.

We frown in displeasure or confusion.We frown in displeasure or confusion.

Envy or disbelief may be displayed by aEnvy or disbelief may be displayed by araised eyebrowraised eyebrow


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EmotionsEmotions

The face is the most reliable indicator of a wideThe face is the most reliable indicator of a wide

range of emotions : Joy & happiness, fear,range of emotions : Joy & happiness, fear,

annoyance, surprise, anger, sadness etc.annoyance, surprise, anger, sadness etc. When we are shocked we open our mouth.When we are shocked we open our mouth.

A shy person becomes red in face whenA shy person becomes red in face whenattention is focused on himattention is focused on him


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SmilingSmiling

Smiling & frowning are two major facialSmiling & frowning are two major facialexpressions.expressions.

A genuine smile means I appreciate you;A genuine smile means I appreciate you;I accept your ideas.I accept your ideas.

A frown means I find you puzzlingA frown means I find you puzzling


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LaughterLaughter

Laughter is composed of a broad range ofLaughter is composed of a broad range of

gesture & sounds.gesture & sounds.

HaHa--Ha is a genuine laughter.Ha is a genuine laughter. HeHe--He is a mocking laughter.He is a mocking laughter.

HeeHee--Heesuggests a secret giggle.Heesuggests a secret giggle.

HoHo--Hocommunicates surpriseHocommunicates surprise


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Head GesturesHead Gestures

The Head NodThe Head Nod :: A nod depicts a positiveA nod depicts a positivesignal & a headsignal & a head-- shake signifies noor ashake signifies noor anegative gesture.negative gesture.

Head nods show continuing attention , itHead nods show continuing attention , italso depicts what is happening to usalso depicts what is happening to usemotionally. Heads tilt is a signal of interestemotionally. Heads tilt is a signal of interest


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EyebrowsEyebrows

People lower or knit their eyebrows whenPeople lower or knit their eyebrows whenthey show disagreement or displeasure.they show disagreement or displeasure.

Frown when in displeasureFrown when in displeasure


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MouthMouth

When raised , the mouth communicatesWhen raised , the mouth communicates

positive feelings , happiness , optimism.positive feelings , happiness , optimism.

If kept straight to conceal emotion.If kept straight to conceal emotion.Turned down to express sadness,Turned down to express sadness,confusion , dissatisfactionconfusion , dissatisfaction


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TThroathroat

When the Adams apple jump unconsciouslyWhen the Adams apple jump unconsciously

signals anxiety, embarrassment or stresssignals anxiety, embarrassment or stress..


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The EyesThe Eyes

The eyes can be steely, knowing, mocking,The eyes can be steely, knowing, mocking,piercing, shifty. They can level a burningpiercing, shifty. They can level a burningglance, or a cold glance or a hurt glance orglance, or a cold glance or a hurt glance or

again can be wise ,knowing ,inviting ,scaryagain can be wise ,knowing ,inviting ,scary,disinterested and so on. Pupils dilate when,disinterested and so on. Pupils dilate whena person is interested.a person is interested.

We gaze in order to perceive theWe gaze in order to perceive theexpressions of others.expressions of others.

We look straight in the eye to get attentionWe look straight in the eye to get attention


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Ways of LookingWays of Looking

Side long glance is referred to as stolenSide long glance is referred to as stolenlook.look.

Blank stare depicts boredom.Blank stare depicts boredom. Sparkling eyes are an attribute of thoseSparkling eyes are an attribute of those

who have magnetic personalitieswho have magnetic personalities


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GlassesGlasses

Peering over glass depicts being judgmentalPeering over glass depicts being judgmentalor critical.or critical.

Dark glasses are worn by those who concealDark glasses are worn by those who concealtheir genuine feelingstheir genuine feelings


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THEHANDSTHEHANDS

The Human hand is a restless organThe Human hand is a restless organ

Limp hands show boredom.Limp hands show boredom.

Nervous or jittery person shows restlessNervous or jittery person shows restlesshands.hands.

Clenched hands often shows frustration.Clenched hands often shows frustration.

Clapping of hands shows applauseClapping of hands shows applause..


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ArmsArms

When the arms are crossed they form aWhen the arms are crossed they form abarrier to an impending threat.barrier to an impending threat.

Arms folded with finger tucked in armpits &Arms folded with finger tucked in armpits &thumbs sticking out: this is whenthumbs sticking out: this is whensubordinate faces his superior whom hesubordinate faces his superior whom heconsiders equal.considers equal.

Arms behind the back is resorted by thoseArms behind the back is resorted by thosewho is experiencing an inner conflict.who is experiencing an inner conflict.

Neck stroking signals suspicionNeck stroking signals suspicion


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DifferentExpressionsDifferentExpressions

Putting objects in mouth is when they arePutting objects in mouth is when they arebusy with something.busy with something.

Pinching the bridges of nose indicates aPinching the bridges of nose indicates aperson in deep thought.person in deep thought.

Nose rub is a sign of rejection.Nose rub is a sign of rejection.

Chin stroking is when people are in deepChin stroking is when people are in deepreflection.reflection.

Slapping the head signifies self punishment.Slapping the head signifies self punishment.

Hands behind the head is used by

Hands behind the head is used by


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Walking GesturesWalking Gestures

Arms swinging.Arms swinging.

Hands in pockets.Hands in pockets.

Hands on hips.Hands on hips.

Meditative walk.Meditative walk.

Confidence walk.Confidence walk.

Leadership walk.Leadership walk.

Pacing.Pacing.

SwaggerSwagger


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PosturePosture

Common mistake: Slouching, leaning back,Common mistake: Slouching, leaning back,or being hunched over.or being hunched over.

Poor posture is often associated with a lackPoor posture is often associated with a lackof confidence and can reflectof confidence and can reflector beor be

presumed to reflectpresumed to reflecta lack of engagementa lack of engagementor interestor interest


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PosturePosture

The winning technique: Keeping your headThe winning technique: Keeping your headup and back straight.up and back straight.

Also, lean forward when seated. By sittingAlso, lean forward when seated. By sittingtoward the front of your chair and leaningtoward the front of your chair and leaningforward slightly, you will look far moreforward slightly, you will look far moreinterested, engaged, and enthusiasticinterested, engaged, and enthusiastic


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Business DiningBusiness Dining

Once the food arrives:Once the food arrives:

If it is buffet lunch, do not pile your plateIf it is buffet lunch, do not pile your plate

high with food.high with food.Use the correct silverware.Use the correct silverware.

Cut your food correctly.Cut your food correctly.

Never cut bread.Never cut bread.Place your knife and fork diagonally acrossPlace your knife and fork diagonally across

the plate to signal you have finishedthe plate to signal you have finished


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Business DiningBusiness Dining

Do not place your elbows on the table whileDo not place your elbows on the table whileeating.eating.

Say please and thank you often.Say please and thank you often.Do not eat until everyone at the table hasDo not eat until everyone at the table has

been served.been served.

If you must leave during a meal, place yourIf you must leave during a meal, place yournapkin on the chairnapkin on the chair


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Warning: DO NOT PICKWarning: DO NOT PICK

at your teeth.at your teeth.

at your face.at your face.

your nose.your nose.

on your friends.on your friends.


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Allergies and colds happen, butAllergies and colds happen, but

DO NOT blow your nose at a table.DO NOT blow your nose at a table.Its alright to pat your nose with aIts alright to pat your nose with atissue. Otherwise, excuse yourselftissue. Otherwise, excuse yourselfand find a place away from othersand find a place away from others..


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While You EatWhile You Eat

Do not slurp or make any noise while you enjoyDo not slurp or make any noise while you enjoythe soup or drinkthe soup or drink

Keep your lips together and tightened while eatingKeep your lips together and tightened while eating

Avoid vocal noise or sound of chewing whileAvoid vocal noise or sound of chewing whileeatingeating

Make sure you have the knife on the right hand, ifMake sure you have the knife on the right hand, if

required and fork on the left hand while eatingrequired and fork on the left hand while eatingNever use your knife to lift the food. The spoon orNever use your knife to lift the food. The spoon or

fork are good enough. The knife is used forfork are good enough. The knife is used formaking that slicemaking that slice


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FinallyFinally

Take time to say please and thankTake time to say please and thankyou more often.you more often.

Dont forget to say Hello rather thanDont forget to say Hello rather thanHi.Hi.

Say youre welcome rather than noSay youre welcome rather than noproblem.problem.


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and alwaysand always

SS

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EE


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Thank you..Thank you..

Any Questions ??????Any Questions ??????

Corporate Etiquettes &Body Language(3)

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Transcript of Corporate Etiquettes &Body Language(3)