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2HCA Information Technology & Services - Copyright © 2010
Today’s Agenda
I. Why We’re Here
II. A Brief History of IT&S LEAN
III. Success Stories to Date
IV. Question & Answer Session
V. “Improving LEAN for You” Survey
VI. “Way Forward” Discussion
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3HCA Information Technology & Services - Copyright © 2010
A Brief History of IT&S Lean
Why Lean? Why Now? The Purpose:
Lean is a proven technique of business process improvement
Lean is a major engine that is driving current IT&S strategic objectives Building a high-performance organizationEnhancing trust with business partnersLowering TCO of ITShortening Time-to-Market
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4HCA Information Technology & Services - Copyright © 2010
The Big Picture:
Lean empowers Manager’s to:
Have more of a voice in the department’s direction
Example #1
Have the opportunity to identify and develop future IT&S Leaders (fulfilling an IT&S Goal)
Early Adopters of Lean Within Dept.
Have a vehicle to develop staff’s skills
Problem Solving Team building
A Brief History of IT&S Lean
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5HCA Information Technology & Services - Copyright © 2010
The Plan:
A Department is introduced to Lean once an initiative has been identified and all stakeholders give the “green light.” Choosing an initiative is done by:
Yomi or Eric assigning a Green Belt or Green Belt candidate an initiative from submissions
Initiatives originate organically within a department by a Manager and move forward without a Green Belt
A Brief History of IT&S Lean
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6HCA Information Technology & Services - Copyright © 2010
Your Part:
Lean success depends on Manager’s becoming:
• Change Advocates within their departments
• A Communications Channel to staff for communications coming out of LCoE
A Brief History of IT&S Lean
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7HCA Information Technology & Services - Copyright © 2010
2011 Benefit Derived YTD
Customer Impact IT&S Process Impact
Reduce Total Cost of Ownership
Hours Saved Hours Used
18,204
6,038
2011 YTD Hours Savings High Performing Culture
IT&S Greenbelt Population
• Reduced user warning system (Critical communication) cycle time by 78%
• Improved Nashville CSC Non PO processing productivity by 75%
• Quicker facility device integration. Reduced from 215 days to 103 days
• Focused on reducing physician credentialing support issues by 30%
• Reduced Business Object release process from 12 to 3 months
• Applied automation tool to repetitive tasks
• Shorten Contract (SoW & Amendment) Approval Process from 30 to 8 days
• Reduced BA CoE hiring process time by 55%
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8HCA Information Technology & Services - Copyright © 2010
Question & Answer
• What has been the biggest obstacle in the LEAN Improved Process initiative that you have been a part of?
• What are the biggest “Lessons Learned” in the LEAN initiative?
• Are there any areas of the LEAN initiative that are unclear to you such as timelines, methods, roles & responsibilities?
• If you have worked with a Green Belt on an initiative, what was your experience and what is your understanding of the roles each of you play in improving your department’s processes?
• How has your staff received Lean and/or can you assess their overall knowledge and acceptance of LEAN?
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9HCA Information Technology & Services - Copyright © 2010
Lean “Way-Forward”
Planned Activities Include:
A targeted soft-rollout of a Cultural Change Communications Campaign
Select Podcasts
Select Videocasts
“The Lean Roadshow” (Groups new to Lean)
Lean Town Hall (Groups who’ve been through an initiative)
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10HCA Information Technology & Services - Copyright © 2010
Soft Roll-Out Communications Event:“The Lean Road Show”
• High-level topics to include:
The Purpose: Why are we doing this? The Big Picture: When will it affect me? The Plan: How and when it will affect me. The Part: The part each staff member plays Staff feedback mechanisms introduction Success stories
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11HCA Information Technology & Services - Copyright © 2010
Soft Roll-Out Communications Event:“The Lean Town Hall”
Town Hall for departments who have been through a Lean initiative to give every audience group a chance to be heard before going forward with a new initiative. Conversation starters might be:
Lessons Learned
Issues escalation
Roles & Responsibilities clarifications
Feedback mechanisms available to be heard
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12HCA Information Technology & Services - Copyright © 2010
Campaign Poster
The Enterprise Lean Campaign Roll-Out
Campaign Banners
Infotainment Podcasts
Infotainment Video (serious but fun)
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13HCA Information Technology & Services - Copyright © 2010
Empowering Manager’s - Campaign Tool-Kit
“Canned” PPT Presentations by topic
Message scripts for face-to-face meetings
Artwork for Department Newsletters
Staff “disposition” assessment templates
Success Stories One-Sheeter
Reward & Recognition Ideas
Staff survey templates
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14HCA Information Technology & Services - Copyright © 2010
Questions or Concerns on Road Show, Town Hall Meetings or
Manager’s Communications Kit?
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15HCA Information Technology & Services - Copyright © 2010
WE’RE JUST
GETTING STARTED
18,024 hours saved 6,038 hours consumed 80 Green Belts in Pipeline
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16HCA Information Technology & Services - Copyright © 2010
Feedback is Welcomed!
And We Need You !