Christopher H. O’Connor7051 E. 53rd St.

Tulsa, OK 74145(469) 340 – 8562 (cellular)

nacho6065@gmail.com

Objective

Technically savvy individual with technical support expertise seeking IT position fielding desktop, laptop, server, telecom support functions

Summary of Qualifications

CompTIA A+ Certified CompTIA Network + Microsoft Office Suite knowledge. Firewall software and hardware management. 12 year technical support background. Management experience. Strong teambuilding and interpersonal skills. CCNA (In training) CS2100 Telecom VLAN programming (Verizon) 1st Level Network support for site with 530 users (servers, switches, routers) Installed network monitoring programs (NOC Chariot) Network upgrades (Router installs, Server 2008) Active Directory (Profile builds and SCCM software pushes)

Related Accomplishments

Restructured inbound caller groups to maximize logging efficiency and wait times. (Telecom and SQL)

Restructured SQL trouble shooting software database to accommodate the needs for the sales and engineering departments.

Setup computer network for a corporate flight department. Maintained workstations and printers for flight department. Migration Team Lead Team lead for various projects (installed, troubleshoot, networked and installed programmed Nortel VOIP phones for 140 plus stations)

Work History

IT Consulting, Self Employed, January 2013-present Free-lance contract work including networking, data recovery, set-ups & installs

for banks, hospitals, law firms, apartment complexes and individuals

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Network Provisioning, Level 3 Communications, August 2012 – December 2012 (Contract)

Daily reports (network) Assign or disapproved phone numbers for large clients Switch and port forwarding as needed

Apex System/Unisys (Capital One Auto Finance) Tulsa, OKSecond/Third desktop support, Telecom, Networks 2011-2012 Imaging laptops, desktops and Slim Clients via Altiris Supported Verizon telecomm VOIP Assisted in network upgrades Active Directory SCCM CS2100 VLAN configuration Assisted the Citrix team with troubleshooting onsite issues 1st level networks and server

VPN installs and setup Migration team

Apex Systems (Capital One Mortgage HQ) Plano, TXSecond level Desk side and laptop support 2010-2011

Break/Fix laptops and desktops VPN installs and setups Imaging Desktops and laptops

Modis IT Staffing, Addison, TXRemote Technician/Anti-Virus Cleansing, 2010

Network and workstation virus detection cleaning and eradicating via remote Reinstall and configure software

Brook Source Staffing (Capital One Bank)PC Refresh/PC deployment support technician, 2010

VOIP Set-up Avaya PC refresh

Marathon Staffing, McKinney, TXPC Refresh/PC deployment support technician, 2008 PC backup and new PC deployment PC refresh

Data migration

East coast Flying Service, Easton, MDCommercial Pilot, 2004 Contract pilot for The Department of Defense (Jetstream 31/42)

2

Flight planning Communication via ATC Navigation

Century Aviation, Dallas, TXCommercial Pilot/Manager, 2001 – 2004

Duties included flight planning, aircraft preparations, and operation. Assisted in managing ground crew operations. Supported office network and computer work stations. King air, Jetstream 31, Westwind I/II)

Southeastern Oklahoma State University, Durant, OKCertified Flight Instructor, 2000 – 2001

Instructed Private and Commercial students in their pursuit of certification in accordance of FAA regulations.

Conducted ground school for student preparation for FAA written and oral examinations.

Conducted biannual flight reviews in accordance of FAA regulations.

Samsung Telecommunications, Plano, TXTechnical Support/Customer Service, 1997 – 1999

Provided support for various Samsung products including mobile phones, office automation, and networking devices.

Maintained SQL database.

Fujitsu/ ICLTechnical Support/Customer Service, 1993 – 1995

Provided support for Point of Sale equipment and ATMs Supported system down situations

EducationCore transfer classesSoutheastern Oklahoma State University, Durant, OK (1995 – 1997)Major – Aviation Minor – Business Administration Richland College, Dallas, TXCompTIA – IT Essentials I – A+ (2008)CompTIA – IT Essentials II – Network + (2008)Cisco – CCNA (present)

AffiliationsCisco Academy Alumni

(References available upon request)

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