Core Services of Digital and Physical Libraries in Informational World Cities An Empirical...
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CORE SERVICES OF DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES AN EMPIRICAL INVESTIGATION Lisa Orszullok, Anika Stallmann Agnes Mainka, Wolfgang G. Stock Heinrich-Heine-University Düsseldorf, Germany, Department of Information Science SILF 2012 17 – 19 July 2012
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Introduction. Informational cities are prototypical regions of the knowledge society. In informational cities, public libraries play important roles as parts of the knowledge infrastructure of those cities. For 31 identified informational world cities, we analyzed empirically the core services of their public libraries. Methods. As method we applied content analysis of the libraries’ web pages. We divided the library services into two main groups, namely digital library and physical library. Results. Many libraries present e-resources (above all, e-books, e-journals and bibliographical databases) free of charge to their customers. Libraries offer digital reference services mainly via e-mail and web forms. Their appearances in social media are dominated by posts in Facebook and Twitter. Nearly all analyzed public libraries represent attractive architectural landmarks in their region. Besides children’s spaces the libraries consist of physical spaces for learning and meeting and (to a lower degree) of modular working spaces. The majority of the libraries offer Wi-Fi inside their buildings; and more than half of all investigated libraries work with RFID technology. Discussion. There are two core values of the prototypical library in the knowledge society: 1st (core value of digital library): to provide citizens, companies and administrations in their city and their region with digital services, namely e-resources as well as reference services, and to communicate to their customers via social media; and 2nd (core value of physical library): to offer physical spaces for meeting, learning and working, as well as for children (and other groups) in a building which is a landmark in the city.
Transcript of Core Services of Digital and Physical Libraries in Informational World Cities An Empirical...
CORE SERVICES OF DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES
AN EMPIRICAL INVESTIGATION
Lisa Orszullok, Anika StallmannAgnes Mainka, Wolfgang G. Stock
Heinrich-Heine-University Düsseldorf, Germany, Department of Information Science
SILF 2012 17 – 19 July 2012
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INFORMATIONAL CITY RESEARCH
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THE KNOWLEDGE SOCIETY
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THE KNOWLEDGE SOCIETY
Where will we find the knowledge of a society?
• Scientific knowledge• Lay and expert knowledge• Basis of education and training• Reservoir of Patents• Knowledge-based organization• Management strategies• …
(Hack, 2006)
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KNOWLEDGE AS MAIN INCENTIVE OF ECONOMIC GROWTH
Universities Knowledge intensive organizations
Libraries
Science Parks
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INNOVATION OF THE KNOWLEDGE SOCIETY
Information and Communication Technology
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LIBRARIES AND THEIR IMPORTANCE FOR INFORMATIONAL CITIES
24/7 access to the library
providing access to all e-resources
transfer of knowledge
active marketing
enhance usability
e-learning services
lifelong learning
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SURVEY ABOUT DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES
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SURVEY ABOUT DIGITAL AND PHYSICAL LIBRARIES IN INFORMATIONAL WORLD CITIES
informational world city=
world city +
(knowledge city | creative city | digital city | smart city)
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EMPIRICAL INVESTIGATION
physical and digital space of public libraries
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Reference Services
- e-Mail- Chat and Instant
Messaging- SMS- Web Form- Voice over Internet
Protocol
Online Public Access Catalog (OPAC)
- In National Language- In English
Guides AppsSocial Media
Digital Ressources
- e-Books- e-Magazines and
e-Newspaper- e-Journals- Bibliographic Information
Services- Audio Books- Images and Videos- Music- e-Learning- digitized documents
Digital Library
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Physical Library
Architectural Landmark
Physical Resources
- Print Resources- Multimedia Resources- Shelves- RFID
Reading and Working Spaces Meeting Spaces
Children’s Space Learning Space
Drinks and Food Attracation of Space WiFi
Seminars
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E-RESOURCES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
Web-OPAC
Web-OPAC in English
e-journals
e-books
digital images
audio books
music
e-magazines
videos
newspapers
bibliographic databases
own digitized documents / collections
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n = 29 cities
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GUIDES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
video guide
seminars
text documents
FAQ
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DIGITAL REFERENCE SERVICES IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
Chat / Instant Messaging
SMS
Web Form
Skype
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n = 29 cities
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APPLICATIONS OF SOCIAL MEDIA IN INFORMATIONAL WORLD CITIES’ PUBLIC LIBRARIES
Blogs
Flickr
Youtube
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SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
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SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
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SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
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"wow" effect
Shanghai Public Library
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SPACES IN INFORMATIONAL WORLD CITIES' PUBLIC LIBRARIES
drinks / food
children's spaces
modular working spaces
meeting spaces
learning spaces
0 10 20 30 40 50 60 70 80 90 100%
"wow" effect
Shanghai Public Library
attraction of spaces Biblioteca de Sao Paulo
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Lisa Orszullok, Anika StallmannAgnes Mainka, Wolfgang G. StockHeinrich-Heine-University Düsseldorf, Germany, Department of Information Science
SILF 2012 17 – 19 July 2012
Thank You!
Questions?
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REFERENCES
Castells, M. (1989). The Informational City. Oxford: Blackwell.
Castells, M. (1994). European cities, the informational society, and the global economy. New Left Review, 204, 18-32.
Castells, M. (2000). The Rise of The Network Society (2nd ed.). Oxford: Blackwell.
Hack, L. (2006). Wissensformen zum Anfassen und zum Abgreifen. Konstruktive Formationen der „Wissensgesellschaft“ respektive des transnationalen Wissenssystems. In U. Bittlingmayer & U. Bauer (Eds.), „Die Wissensgesellschaft“. Mythos oder Ideologie (pp. 109-172). Wiesbaden, Germany: VS.
Mainka, A., Khveshchanka, S., & Stock, W. G. (2011). Dimensions of informational city research. In Digital Cities 7. Real World Experiences. International workshop at C&T 2011, 30 June 2011, Brisbane, Australia.
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REFERENCES
Singapore Department of Statistics. (2010). Yearbook of Statistics Singapore. Singapore: Singapore Department of Statistics.
Stock, W. G. (2011). Informational cities. Analysis and construction of cities in the knowledge society. Journal of the American Society for Information Science and Technology, 62(5), 963-986.
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PICTUREShttp://atlasshrugs2000.typepad.com/.a/6a00d8341c60bf53ef0120a6c09363970b-800wihttp://jot.nspire.org/wp-content/uploads/2012/02/Knowledge.jpghttp://officeimg.vo.msecnd.net/en-us/images/MH900401794.jpghttp://bc03.rp-online.de/polopoly_fs/denksport-am-schachbrett-die-maedchen-und-1.1335215.1311003154!/httpImage/4116422901.jpg_gen/derivatives/rpo54_400/4116422901.jpghttp://www.jointdegree.eu/uploads/pics/The_University_of_Zadar.jpghttp://watermarked.heritage-images.com/1269684.jpghttp://img.ehowcdn.com/article-new/ehow/images/a07/pe/gj/can-management-small-business-established-800x800.jpghttp://guncarryinglibrarian.files.wordpress.com/2012/02/trinitycollegelibrarydub.jpghttp://blogs.loc.gov/law/files/2010/08/Reference-Librarian-assisting-readers-1.jpghttp://images.travelpod.com/users/canadian_couple/1.1242705600.amsterdam-central-library.jpghttp://www.digitalbookworld.com/wp-content/uploads/digital-library.jpghttp://teamtechnos.com/wp-content/uploads/2012/03/wifi.jpghttp://www.shanghai.gov.cn/uploads/oldpic/objpic/00019624.jpghttp://colunistas.ig.com.br/clarissaschneider/files/2010/07/blibioteca-de-sao-paulo-bx2.jpghttp://www.rfidnet.ch/images/rfid-chip.jpg
