INDIAN HEALTH SERVICE

CoreCompetenciesRevised FacilityManager–LevelItoIII

Spring 2013

Competency Area CoreCompetency Competency Area CoreCompetency

1.Business,Budget,& a. Acquisition/Contract 5.PerformanceMeasures a. AcquiringDataContracting

b.

c. d. e.

Management BudgetDevelopment/Management Business CostEstimating Partnering

b.

c.

Establishmentand Implementation Training

2.EngineeringServices, a. DataAnalysis 6.Programs&Regulatory a. Accreditation Planning, andDesign b.

c. d. e.

FacilitiesEngineeringHealth FacilityPlanning HealthSystemsProjectManagement

Compliance b. c.

d. e. f.

Energy& WaterConservation HistoricResource Management Legal SafetySustainability

3.Facilities Operation andMaintenance

a. b. c.

BuildingSystemManagement FacilityOperations RealPropertyManagement

4.Leadership&Management a. b. c. d. e.

Communication CulturalCompetencyHumanCapital LeadershipOrganizationalKnowledge

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1. BUSINESS, BUDGET, & CONTRACTING

Competency Description Source

a. Acquisition, Contract Management

Knowledge, capabilities, andpracticesassociated witheachphaseofthe acquisitionandcontract managementlifecycle.

Abilitytoassessthetechnicalrequirementsneededtoensuredeliveryof andqualityofservicesandproducts.

Abilitytousecontract instrumentsasnecessaryto ensurecontract requirementsarebeingmet.

Thesetypes ofclassesareavailablefromboth Federalandnon‐Federalsources.Theytendtobeunique tothewaytheagency,DepartmentorFederalgovernmentworks.

Level I: Area‐providedAcquisitions,Contractingoverview CreditcardTraining GreenProcurementTraining

Level II: CORLevelI(minimumrequirement)–FACCORHandbook(JAN’12) PMI FAC‐PPMI CreditCardtraining GreenProcurementTraining

CORCertification forLevelII &III FacilityManagers

Level III: CORII(requirement) –FACCORHandbook(JAN’12) FAC‐PPM LevelI (requirement) PMI CreditCard Training GreenProcurementTraining

b. Budget Development Management

Knowledgeofhowtoapplymanagementprinciplesandpracticestoobtain, utilize,andmanage financialresourcesto meet program,project,and businessrequirements.

Thistrainingistypicallyprovided atthearea andservice unitlevelandtends tobeuniquetothearea and service unit. For reference, refer to following:

http://www.ihs.gov/nonmedicalprograms/DFEE/hb/index.cfm

OEHE Technical Handbook:

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Involvesmaintaining availableresources,makingresourcedecisionsbasedonprogram/project/businessneed andavailability ofresources.

Abilitytoprovideguidance,developabudgetplan,defendbudgetplan,assessbudgetperformance,developalternative budgetscenarios,andexecuteabudget.

FromReference1*: 1.Demonstrate ability to develop and manage aproject/programbudget.

2.Demonstrateknowledgeofbudgetsubmissionrequirements.

3.Demonstrateknowledgeofhistoricalbudgetrecordsandcostsandhowtousein forecasting.

4.Demonstrateabilitytoquantifypotentialforcostsavings andcost avoidance.(LevelIIIonly)

6.Demonstrate ability to identifyquantitativeandqualitativerisks.(LevelIII)

7.Demonstrate ability to advocate for fundingusingeconomicanalysis.

8.Demonstrateabilitytoprioritizeprojects/programs basedonfundinglevels.(LevelII& III)

9.Demonstrate ability to manage operatingbudget andproducerequiredfinancialreports.(LevelIII)

10.Demonstrateknowledgeofinvoice/expenditureapprovalprocesses.

11.Demonstrate abilityto recommend/conduct fundingreallocation based onchanging

Chapter VI‐FacilitiesEngineering70‐AdministrationandManagement70‐1‐IntroductionandMission(02/28/1997)70‐2‐Glossaryof Terms(02/28/1997)70‐3‐FinancialManagement(02/28/1997)

Level I, II, and III: AreaOEHE overview and FEPPtraining LocalSUoverview UFMS Training– Arealevel

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priorities.(Level III)12.Demonstrate ability to conductperiodicfinancialreviewsandproducerequiredreports.(LevelIII)

LevelII&III:Requires knowledge ofUFMSandFEPP.

c. Business

Knowledge ofthepracticesassociatedwithoperations andmanagementof anyorganization.Thisis theknowledgeneededtoensurethatthefunctionsofthe organization succeedthroughtheestablished businessprocesses.Whilethemanagerdoesnotneed tobeanexpert,theyshouldhaveatleastageneralunderstanding.Dependingonthelevel intheorganizationthesemayvaryfromlocaltoprogramlevelunderstanding.

Examplesinclude:budgetingandbudget/financialmanagement and analysis

Generallytheseareshortclasses ortraining sessionsputonbytheorganization,agency,Department,ortheFederalprogrammanager.Theytendto beuniquetotheway theagency, Department orFederal governmentoperates.

LEVEL I:LocalService UnitOrientation

LEVEL II: AreaOffice Orientation AreaOffice UFMSProjectAccountingoverview Recordsmanagement Personalpropertymanagement GovTriptraining

forboththefacilitiesprogramandspecificoffices;organizational skills,basicunderstandingofaccountingsystems(UFMS);understandingofadministrative

LEVEL III AppropriationsLaw LevelIIrequirements

policy;FederalRecordsManagementpolicy;personalproperty;correspondence;understandingoflaws, Executive Orders,policies,regulations,Federalbudgetprocessandpolicies;travel‐GOVTrip.

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d. Cost Estimating

Knowledge andpracticesassociatedwiththedetermination,estimation,andanalysisofcosts.

Skillsrequiredincludedatacollection,costestimating documentation,andevaluationofcostrealisminproposals.

Knowledge andabilitytoprepareandevaluateconstructioncostestimates.

Level III only:Knowledge ofEarnedValueManagement(EVM)andTotalCostofOwnership.

Thesetypes ofclassesareavailablefromboth Federalandnon‐Federalsources(EHSC,FAI,DAU,etc.).

Level I: BasicCostEstimating On‐The‐JobDevelopment

Level II: CostEstimating‐RS Meansorequivalent

Level III: CostEstimating FAC‐PPM LevelI REQUIRED–See FACPPM Handbook

e. Partnering

Knowledge, capabilities, andpracticesassociated withtheeffectivetargetingofexternalandtribalpartnershipsandbusinessopportunities. Includesan understandingof theIHS’strategicplanaswellasabilitytofacilitateandmanagepartnerships thatsupportIHSstrategies.

Level I: BasicOrientation

Level II: AttendAreaFMmeetings

Level III: AttendAreaFMmeetings AttendlocalASHEorotherhealthcare/relatedassociationmeetings

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2. ENGINEERING SERVICES, PLANNING, AND DESIGN

Description Source

a. Data Analysis

SustainabilityRequirementsBenchmarking

KnowledgeofHSPdocumentationandabilityto interpretresults.

Knowledge ofdata requiredtoassessspacerequirements e.g.userpopulation, patientflow.

IHSHealthCarePriority SystemMethodology

Someoftheseareshort classesortrainingsessionsare puton bytheorganization.

Level I: Sustainability webinars

Level II: Sustainabilitywebinars BasicHSPtraining TMA StatisticalAnalysisforBenchmarking

Level III: AdvancedHSPtraining Sustainabilitywebinars StatisticalAnalysisforBenchmarking

b. Facilities Engineering

Knowledge offacilities engineering,facilityevaluation,costestimating,schedules,andformulationofperformancerequirements andalternative analysis/scenarios.

Generalknowledgeofarchitectural,civil/structural,mechanicalandelectricalengineering disciplines.

Knowledge ofproject managementand

Thesetypes ofclassesareavailablefromboth Federalandnon‐Federalsourcesorotherprofessionaltraining isavailablefrom theAmericanSocietyForHealthcareEngineering(ASHE)thatfocusspecificallyonhealthcarefacilitiesmanagement andengineering.

Refer to the IHS Technical Handbook Website for more details: http://www.ihs.gov/nonmedicalprograms/DFEE/hb/index. cfm

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controlincludinglifecyclecosts, Level I – at least 1 credential required: engineering economics,andproject ASHEHealthcareConstructionCertificate/IFMAFMPplanningandevaluationofscope,cost, Licensed Plumber/Electrician/Welder/Mechanic andschedule.Italsoincludesprogramcontrolssuchasearnedvalue managementorothermeasuresforfacilityprojectcontrols.

Associates Degree inBuildingTrade Level II – at least 1 credential required ASHECHFM,BOMABuildingOperator Certificate,IFMACFM

Knowledgeofconstructioncontracting,contractoroversight,andcontractsmanagement.

BSME,CE,EE(optional);EITdesiredPlus CORLevelII HFDSWebinars

Knowledge andskillof IHSHealthFacilityDataSystem

CostEstimating Principles/ProcessforConducting LifeCycleCostAnalysis

Possessprofessionaldesignationsuchashttp://www.wbdg.org/educations/lifecyclecosting.php

ProfessionalEngineer(PE),CertifiedHealthcare FacilityManager(CHFM),CertifiedFacilityManager(CFM),etc.

Level III: Required:BS/MSME,CE,EE,andPE LevelIIrequirements

c. Health Facility Planning

KnowledgeofIHSPlanningProcessforrenovations/expansionsandknowledgeofIHSOEHETechnical Handbookfor EnvironmentalHealthandEngineering(Part13)

Knowledge ofFPAA(FacilityPlanningProjectApproval),PJD,POR,PDRI

Understandingandutilizingthe Area

Theseareclassesortrainingsessionsspecificto IHSandput on byEHSCortheAreaoffices.

Level I REQUIRED: BasicOrientationonrenovation/expansion process ASHEHealthcareConstructionCertificate

Level II REQUIRED:

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ICRAchecklist BasicHealth SystemsPlanning SpacePlanning

Level III LevelII requirements plusone ofthe following AdvancedHealthSystemsplanning ImplementingDeepRetrofits http://apps1.eere.energy.gov/femp/training/course_detail_live.cfm/CourseDateID387

d. Health Systems

Knowledge andskillin: ‐ HealthCareMarket and Demand ‐ CommunityNeeds ‐ HealthCarePerformance Measures

‐ CoordinatingProcesses ‐ Estimating ResourceRequirements

‐ Guidelines forDesign andConstructionofHealth Facilities

‐ IHSHealthSystemPlanningsoftware

‐ IHSstaffing determinations ‐ HHS/IHSApprovalprocessforprojects

‐ KnowledgeofFPAA,PDRI,PJD,

Level I: Basicawarenessthrough on‐the‐jobdevelopment

Level II: HealthSystemsPlanning SpacePlanning

Level III: LevelIItrainingPlus twoof the following: A&EDesignGuidelines ServiceUnit/AreaOfficeoverviewof GovernmentPerformance ResultsAct(GPRA)

POR

Theseskillsaredynamicandarealwaysbeingupdatedtokeepupwithtechnologicallyadvancedsystems.

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Thesetypes ofclassesareavailablefromboth Federalandnon‐Federalsources.Many ofthese issuesarenotuniquenoraretheytraininguniquetoFederalpersonnel.

Knowledge, capabilities, andpractices CORandFACPPM CertificationtrainingthroughEHSC,DAU,FAI,associated withformulating,planning, otherimplementing,managing,tracking,and

evaluating workandrisks,rangingfrom LevelI:BasicProjectManagement training one‐timeprojectstoprogram‐levelwork

(Initiation, Execution, Closeout,& LevelII:Training).Includesknowledgeassociated PMItraining withfinance,budgeting,riskassessment, CORIschedule,SOW’s,configuration FAC‐PPMIe. Project Management management,contract technical

TechnicalhandbookAwareness management,projectcontrols,http://www.ihs.gov/OEHE/index.cfm?module=handbook development,evaluationofproject

Area/EngineeringServices PMtraining,asrequired technicalrequirements.Criticalabilityis

toachievetheappropriatebalance LevelIII:betweenresources,schedule,and

PMItraining attainment oftechnical requirements. FACCORI FAC‐PPMI Technicalhandbook‐http://www.ihs.gov/OEHE/index.cfm?module=handbook

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http://www.ihs.gov/OEHE/index.cfm?module=handbookhttp://www.ihs.gov/OEHE/index.cfm?module=handbook

3. FACILITIES OPERATION AND Competency Description Source MAINTENANC E

Knowledgeoftheoperation of heating,airconditioning, refrigeration,andventilation systems.

Availablethroughavarietyof sourcesincluding EHSC,professionaldevelopmentassociations(ASHE,ASHRAE,BOMA,UW,localsources),on‐the‐jobdevelopment.

a. Building System Management

Knowledge ofbuilding operationplans.

Knowledge ofbuilding services:janitorial,security,landscaping,groundskeeping,recyclingprogramandwasteremoval,parking,pestcontrol,in‐housevs.outsourcedservices,andother.

Knowledge andabilityto serveor manage as ProjectOfficer/ContractingOfficerRepresentative forservicecontracts.

Level I Oneofthefollowing:

BasicPlan Review On‐linecourseonbuildingsystems BuildingCodes

Level II Oneofthefollowing:

LevelIcourses ManagementoftheEnergyStarPortfolio BasicHigh‐EfficiencyBuildingstandards LEEDforExistingBuildings

Abilitytomonitorand overseetheperformanceofcontractorsandstaffandinvestigate andresolvecomplaintsfrombuildingoccupants.

Knowledge ofpurchasingsuppliesandequipment forthepropertyand makingarrangementswithspecialistsforrepairsthat cannotbe handledbyregularmaintenancestaff.

PLUSRequired: FACCORLevelI Installation‐specificbuildingsystemtrainingsuchas:Chillers,boilers,dehumidifiers,etc. Certificationsasrequired.

Level III Twoofthefollowing:

LevelIIcourses EnergyStarBuildingdocumentation

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Abilitytoberesponsibleforthedailyoperations ofasinglebuildingorcomplex.

Knowledge andabilityto ensurethe propertyissafe,healthy,andproperlymaintained throughroutine inspectionofgrounds,facility,andequipmentto

Advanced High‐EfficiencyBuildingstandards

PLUSthefollowingarerequired: COR Level II TechnicalHandbookknowledge http://www.ihs.gov/OEHE/index.cfm?module=handbook

Installation‐specificbuildingsystemtrainingsuchas:Chillers,dehumidifiers,etc. Certifications asrequired.

determine whetherrepairsormaintenanceisrequired.

Knowledge andabilitytooperatebuildingcontrolsystems.

Knowledgeofoperationandmaintenanceofbuildingsandassociatedinfrastructure,building services,calculations,basicmeasurement,andequipment relatedtohealthcarefacilities.

Generallytheseareshortclasses ortraining sessionssponsoredby thelocalarea facility program,EHSC,ornationalvendors.Someofthe training willbeuniquetothewaythe Indian HealthServiceoperatese.g. CMMS training.

Refer to the IHS Technical Handbook Website for more details: http://www.ihs.gov/OEHE/index.cfm?module=handbook

b. Facility Operations Abilitytooperate facilities incompliancewithoccupationalsafety,environmental

lawsandregulationsincludingknowledge requiredto developandmanageacomprehensiveprogramoffacilitiesmanagement services.

Level I EngineeringPractices

ASHEFMBootCamporIHSFacilitiesOrientationREQUIRED PLUSone of thefollowing or an equivalent

BasicHVAC BasicElectricalSystems

Knowledge oflatestbest practicesinhealthcarefacilityoperations.

BasicBuildingSystems BasicPlumbing

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Knowledgeofworkorderprogrammanagement(CMMSorother),buildingautomationsystems,accesscontrolsystems,securitysystems,fire andlifesafety,preventivemaintenanceprogram,andpublicutilitycoordination.

Area‐providedBasicCMMStraining FacilityO&MFundsOverviewbyArea

Level II EngineeringPractices (Threeofthe following,orequivalent)

Re/Retro‐Commissioning ASHRAE–IndoorAirQuality

Knowledgeofprojectfundingandlimitations: M&I,QuartersReturn,FacilitySupportAccount,M&M,etc.

ASHRAE–ThermalComfort ASHRAE–HVACEssentials MedicalGasSystems,asrequired ASHE HealthCareFacilityManagementandConstructionInfectionPreventionControl

CMMSAdvancedTraining Optimizing Operations andMaintenancehttp://www.wbdg.org/education/opt_om.php

Operations, Maintenance,andCommissioning http://apps1.eere.energy.gov/femp/training/course_detail_ondemand.dfm/CourseI d=13

Level III EngineeringPractices (Fourof thefollowingorequivalent)

LevelIIRequirements CMMSAdvancedTraining H&C,M&M, andthirdparty fundingOverviewbyIHSFACstaff

Othertrainingresourcesinclude professionaldevelopmententities(UW, ASHE,BOMA,ASHRAE).

c. Real Property Management

Knowledge ofrequirements &processestomanage realpropertyincludingbuildings,quarters,land,leasesandotherinterestsinpropertyforhealthcare

Generallytheseareshortclasses ortraining sessionsputonbyfederalandnon‐federal sourcesincludingIHSRealtyprogram,EHSC,BLM,HHS, orHQ.Sometrainingwillbeunique tothewayIHSoperates.

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operations withemphasisonadministrative, financial,andcommunicationabilities.

KnowledgeofHFDS,QMIS,IHSQuartersManagementPolicy,quarters inspectionprotocols,leasingauthority/delegations,tenant/IHS relationship.

Level I: Area Office Trainingon RealProperty SpecificIHS training:RealtyBasics,Quarters Management(if necessary)

Level II: LevelIrequirementsplustwoofthefollowing: HistoricPreservation(ifapplicabletotheinstallation);or HealthSystemsPlanning HFDSwebinarsoronlineclasses GSAtraining Forthosewithquarters: BureauofLandManagement’s iQMIS

Level III: LevelIIrequirements Advancedfederalreal propertytrainingthroughIHSHQRPM

4. LEADERSHIP AND Description Source MANAGEMENT

a. Communication

Theknowledgeand abilitytocommunicateeffectivelybothorallyandinwritingtolead,influence,motivate,negotiate,resolveproblems,provideguidancebothtechnicalandnon‐technical,respondto requests,by: Writeclear,concise,andwellorganized documents

Speakinclear,conciseandwellorganized

FormalclassesareavailablefrombothFederalandnon‐Federal sources. Theseissuesarenot uniquenor thetraininguniquetoFederal personnel.

LevelI: Mentoring On‐the‐jobdevelopment

LevelII: ProfessionalPresentationSkillsorequal

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manner GroupFacilitationMethods Listen effectively andcommunicate 2Annual ProfessionalPresentations understanding CommitteeOfficerPosition

Givedirection Activelyclarifyinterpretationsand confirmunderstanding

Make oralpresentations Presentinformationvisually Usecommunicationtechnologies

LevelIII: ProfessionalPresentationSkillsorequal GroupFacilitationMethods 4Annual ProfessionalPresentations CommitteeChairPosition

Conducteffective meetings Comprehend writtenandgraphicinformation

Comprehend financial and technical information

Negotiateforservices,resources, informationandcommitments

Establishpersonalandprofessional networks

b. Cultural Competency

Abilityto function effectively inthecontextof culturaldifferences as demonstratedby: Awareness, acceptance, andvaluingofculturaldifferences; Awarenessofone’sowncultureand values; Understandingthe rangeofdynamicsthatresultfromtheinteractionbetween peopleofdifferent cultures; Developingcultural knowledgeoftheparticularcommunityservedor to

Level I: Localorientation

Level II & III: OEHELeadershipInitiativeCulturalCompetenceModule Architect/EngineerRequirementin designfoundat:http://www.ihs.gov/OEHE/hb/pdf/02102.pdf

* Adapted from Cross, T., Basron, B., Dennis, K., and Isaacs, M. (1989). Towards a Culturally Competent System of Care, Vol. 1. Washington D.C., Georgetown University.

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accessculturalbrokers whomayhavethatknowledge; Abilitytoadaptindividualinterventions,programs,andpoliciestofit theculturalcontext oftheindividual,family,orcommunity.*

c. Human Capital

Thisincludesknowledgeandskillsintwogeneralcategories:1) whenpersonnelaredirectlymanaged, and 2)whendealingwithpeopleoutsidethedirectcontrolofthemanagerthathemustdealwith and influence. Themanagermustbeknowledgeableandskilledinbothcategories. Examplesincludeteambuilding;mentoring/coaching;motivationalskills;conflictmanagement;communication; influencingwhere the direct authority isnot there; efficientuseandlongrangestaffing planning;interpersonalskills;partnering;relationshipbuilding; staffprofessionaldevelopment;personnelmanagement;etc.Dependingonthelevel intheorganization

Thesetypes ofclassesareavailablefromboth Federalandnon‐Federal sources.

Level I: ServiceUnit orientationandmentoringby local supervisor

Level II: Twoofthefollowing Emotional Intelligence Decision‐MakingSkills OEHELeadershipModulesorequal FederalSupervisor Training Compliance withHumanResourcestraining

thesemayvaryfromlocaltoprogramlevelunderstanding.

Awareness offederalhumanresources.

Demonstrate knowledge andabilityto:oEvaluateandmanagethefacilitystaff’ssupportoforganizationalgoalsandobjectives.

Level III: Threeofthefollowing LevelIIcourses GroupFacilitation Advanced FederalSupervisorTraining

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oAssurethe facilityanditsoperationcomplieswithlawsand regulationsoMonitorandassurechangesinthefacilityfunctionandservicesoMonitorinformation andtrends about humanandenvironmentalconcerns oEnsuretrainingisconductedtomaintainsafeandeffectiveuseof the facilityoConductduediligencestudies

d. Leadership

Knowledge andskillin: - Creativethinking - Innovation - Vision - Flexibility - Coordinating - Political/externalawareness - StrategicThinking - Cultivating relationships - Problemsolving

Thesearetheskillsthatwillmovean organization and/orprogramforwardandimproveit, notjustkeepthingsinthecurrentcondition.

Level I –Mentoringbylocalsupervisor

Level II: (Minimum 1) Myers/Briggs,DISCorotherpersonality assessmentinstrument OEHELeadershipTrainingor equal USPHSLeadershipTrainingorequal

Level III (Minimum 2): 360Evaluations OEHELeadershipTrainingor equal EmergingLeadershipDevelopmentProgram orequal

e. Organizational Knowledge

Demonstrateunderstandingoforganizationalplanning

Knowledge andunderstandingof HHSand

Level I: AreaOffice orientation AreaOEHE Orientation

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IHSmission,strategicplan,andgoals.

Knowledge oforganizationalstructureofIHSOEHEHQandArealevel.

ParticipationinareaFMmeetings

Level II: (Minimum1) EHSCOEHE Orientation IHSFacilityOrientation

Level III: (Minimum1) EHSCOEHE Orientation IHSAdvancedFacilityOrientation EmergingLeadershipDevelopment Program or Equal

Formoreinformation,gotohttp://www.ihs.gov/index.cfm?module=HealthcareSupport

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5. PERFORMANCE MEASURES Description Source

1.Demonstrateknowledgeofthedifferencesbetweenquantitative andqualitativedataandhowtogather/calculateeach.

LevelI: AreaOrientation BasicCMMStraining

LevelII: AreaOrientation

a. Acquiring Data

2.Demonstrateknowledgeofkeybuildingperformancemeasures, whereand howtoreadthem,andreportingrequirements.

3.Demonstrateknowledgeofwhat datais necessaryto enable“continuousretuning.”

4.Demonstrate ability todeterminewhatrecordsprovidethebest data forstrategic decision makingto achievethe desiredoutcome.

HFDStrainingwebinar EPAPortfolioEnergyStar Basic toIntermediate CMMS training

LevelIII: AreaOrientation HFDSTrainingWebinar–FEDS EPAPortfolioEnergyStar Basic toIntermediate CMMS training BuildingRetuningTraining: http://retuningtraining.labworks.org/training/lms/

b. Establishment and Implementation

LevelI: 1. Demonstrate ability to useperformance measurestoinformdecisionmakers.

Level II & III 1. Demonstrateknowledgeofcascading performanceindicators usedtomeasurehow well themission, management, program and

LevelI Mentoringandcoaching by Level II/III supervisor

LevelII ParticipationinSUadministration/QualityImprovement,safety, management,meetings

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individualgoalsare beingmet (GPRA/PMAP).

2. Demonstrate ability to establishbaselines fromwhichprogress towardattainment of goalscanbemeasured.

3. Demonstrate ability to establishfeedbacksystemstosupportcontinuousimprovement oforganizationalprocesses,practicesand results(outcomes).

4. Demonstratesunderstandingthat investmentsintraining andinfacilitiesingeneral,are notoften immediatelyvisibleor measurable butcan manifestoverperiodof years.

5. Demonstrateabilitytoperformasensitivity analysisonproposedmeasurestodeterminecontrollable/uncontrollabledriverssuchas weather,funding,retirement,individualperformance,training,etc.

6. Demonstrateknowledgeofperformance indicatorssuchasFacilitiesConditionIndex, CurrentReplacementValue,Plant Replacement Value,andSustainment Rate.

7. Demonstrate ability to understand,provide inputfor,and useadditionalperformance indicatorssuchascosteffectiveness, customersatisfaction,andprocess efficienciesdevelopedby theorganizationtomeasurethe qualitative aspectsof facilitiesoperationsandmanagement.

LevelIII ParticipationinAreaOEHEworkshop andmeetings Volunteeringonworkgroups,Areafacilityboards

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Level I Attendoneprofessionaltrainingannually. Participatein oneon‐line trainingsessionannually. Registerand maintain profilein www.fmi.gov Discusstrainingplanwithsupervisor annually. DemonstrateknowledgeofIHSFacilityManager

CoreCompetencyset. Level II Attendoneprofessionaltraining annuallyandcompletetwo on‐line MaintenanceofProfessionalskillsand classes.development

FederalSupervisor Training Demonstrate therequirements under the Federal IDPin place forstaffand self. BuildingsPersonnelTrainingAct2010.c. Training

Level III Demonstrateknowledgeofhowto use Attendoneprofessionaltrainingannuallyandcompletethree www.FMI.gov to view corecompetencies, onlineclasses. methodsto demonstratethem,curriculumandto

Participatein ASHE orotherfacilitymanagementprofessionalreportcompliancewith thelaw. organizationactivities/meetings.

IDPin place forstaffand self. Advanced FederalHuman Resources/SupervisorTraining

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http:www.FMI.govhttp:www.fmi.gov

6. PROGRAMS AND REGULATORY COMPLIANCE

Description Source

DemonstrateknowledgeofNFPAstandardsrelated tohealthcare facilities,Joint Commission(JC),AccreditationAssociationfor AmbulatoryHealthCare (AAAHC),Center for MedicareandMedicaid(CMS)andhowtoapplystandardstomaintainaccreditation

FormaltrainingavailablethroughEHSCand non‐federal technicalsourcessuchasNFPA,JC,AAAHCandotherprofessionaldevelopmentorganizations.

LevelI: OneASHEcourseonEnvironment ofCare(EOC) NFPA101/99OverviewwithlocalSupervisor Overviewoffacility‐specificaccreditationwithIHSFACStaff

a. Accreditation

Knowledge ofFMroleinaccreditation process.

DemonstrateknowledgeofEnvironmentofCare(EOC)Standards

Level II: TwoASHEcoursesonEnvironmentofCare NFPA101and99REQUIRED Infection ControlinFacilityOperationandMaintenanceandRenovation

IHSHealthcareSafetyAccreditation Developmentand Implementation ofEOCManagement Plans

Level III Three ASHEcoursesonEnvironmentof Care LevelIIrequirements SuccessfulAdoptionandImplementation ofEOCManagementPlans

b. Energy and Water Conservation

AbilitytodevelopshortandlongtermplanstomeetrequirementsofcurrentExecutiveOrders,policiesandlaws.

Thesetypes ofclassesareavailablefromboth Federalandnon‐Federalsources(EHSC,DOEFEMP,EPA,AEE,etc.)astraditionalandonlinetraining.

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Abilitytoassessdesign andbuildingplanstoensurethemosteffectiveenergyconservingequipmentisbeingconsidered.

KnowledgeofEPAEnergyStarPortfolio.

Demonstrateknowledgeand abilitytodevelopand/orcoordinate:oWaterAudit oEnergy AuditoAgreenpurchasingprogram

Level I Energy ConservationREQUIRED: Energy101(Onlinetraining)http://apps1.eere.energy.gov/femp/training/course_detail_ondemand.cfm/CourseID=6

PLUSONEOFTHEFOLLOWING; ControlSystems(On‐sitemanufacturerprovided,specific tothefacility)

Mechanical Equipment(Manufacturerprovided,specifictothefacility’sequipment)

IHSSustainabilityWebinars,DOEwebinars,FEMP(minimum6)

WaterEfficiency(Oneofthefollowing): WaterAudit On‐sitereviewofwater conservationlawsandstandards withlocal Area IHSFACstaff

Low‐flowplumbingfixtures

Level II Energy Conservation LevelIplus3ofthefollowing: AdvancedDigitalControlSystems(On‐sitemanufacturer provided,specific tothefacility)

Mechanical Equipment(Manufacturerprovided,specifictothefacility’sequipment)

Association ofEnergy Engineertraining GovEnergyattendance

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http://apps1.eere.energy.gov/femp/training/course_detail_ondema

On‐siteenergygeneration Energylawsandstandardsincludingenergy auditreview EPAEnergyStarPortfolio

http://www.energystar.gov/index.cfm?c=business.bus_internet_presentations

Participationin energy audit

WaterEfficiency: REQUIRED “WaterAssessment in FederalFacilities”(Online)http://apps1.eere.energy.gov/femp/training/course_detail_ondemand.cfm/CourseId=132

PLUS Oneofthefollowing Waterconservationstrategies Waterconservationlawsandstandards Xeriscaping

Level III Energy Conservation LevelIIplusFour ofthefollowing: AdvancedDigitalControlSystems(On‐sitemanufacturer provided,specific tothefacility)

Mechanical Equipment(Manufacturerprovided,specifictothefacility’sequipment)

Energylawsandstandardsincludingenergy auditreview CEMCertification

WaterEfficiency(Twoofthefollowing): SeeLevelII requirementsplus

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http://apps1.eere.energy.gov/femp/training/course_detail_ondemahttp://www.energystar.gov/index.cfm?c=business.bus_internet_pre

 

 

 

SuccessfulimplementationofWater ConservationPlan (Required)

c. Historic Resource Management

Knowledge ofFederalPreservation Lawand36 CFRPart 800Sections106 & 110,NationalHistoric PreservationActof1966 asamendedandtheNational EnvironmentalProtectionAct.

Abilitytoaddresscompliancewiththelawinfederalundertakings.

Generallytheseareclassesput onbytheIHS,EPAorothernon‐federal sources.

Level I: HistoricPropertiesoverviewtrainingbyIHSFACStaff

Level II: IHSNEPAtraining Section106SecretaryStandards trainingprovidedbyAreaOfficeHistoricPreservation Officer

KnowledgeofstateandtribalenvironmentalprogramsincludingState/Tribal HistoricPreservation office.

Level III IHSNEPAtraining Section106 Essentials byAdvisory CommitteeonHistoric Preservation,asrequired

d. Legal

Ethics/Law‐KnowledgeofapplicableFederalstatues,regulations,ExecutiveOrders, andrulesincludingknowledgeoftopicssuchasfederalprocurements,claims,agreements, fiscalmatters,personnelmatters, environmentalmatters,FOIA,Congressionalinquiries,ethics,patents,andintellectualpropertyastheypertaintoFederalfacilities andfederalrealproperty.

Generallytheseareshortclasses ortraining sessionsputonbybothfederalandnon‐federaltrainingsources:

Level I BasicAreaOfficeOrientation

Level II Onlineorin personAppropriationslaw(8‐hr)

Level III AppropriationsLaw (3‐day) EthicsTraining

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e. Safety

Codecompliance‐KnowledgeofFederalandStateOSHAregulations,policies,andproceduresnecessarytoensurehealthcarefacilitiesareincompliance

Environmentalhealth andsafety‐Knowledge ofFederal,State, andtribalOSHAregulations,policies,andprocedures todevelop andimplementpreventive measuresregardingwork–

Thesetypes ofclassesareavailablefromboth Federalandnon‐FederalsourcesincludingEHSC.

Level I REQUIRED:

NFPA70EwithArcFlashAnalysis PLUS TWO OF THE FOLLOWING:

NFPA101 OverviewbyIHSFACStaff OSHAWorkerSafety–10hrcard Asbestosmanagement formaintenanceworkers(requiredifasbestospresentwithannual awarenessrefreshercourse)

Level II Required:

NFPA101– LifeSafetyCode PLUS THREE OF THE FOLLOWING:

NFPA99– Healthcare Facilities relatedand environmentalhealth‐relatedinjuries, illnessesanddeaths‐IHS–Webcident

NFPA70E+TaskHazardAnalysis Asbestosmanagement formaintenanceworkers OSHA–10or30‐hourtrainingwithcard BasicSafety Overview forFacility Managers

Level III NFPA101– LifeSafetyCoderefresher,minimumevery5 yrs NFPA99– Healthcare Facilities refresher,minimumevery5yrs LevelIIrequirements

f. Sustainability Knowledgeofenvironmentalengineering, environmentallaw, Thesetypes ofclassesareavailablefromboth Federalandnon‐Federalsources,in bothtraditionaland onlineclasses. Classesor trainingsessions

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chemistry, biology,geology,andhydrogeologytomaintainaproactivestance regarding environmentalstewardshipincluding protectionandrestorationofresourcessuchasgroundwater,surfacewater,soils,sediments,air,andnaturalresources.

KnowledgeoftheIHSEnvironmentalReviewManualandits interaction with facilityactivities.

Knowledge ofIHSSustainabilityPolicy,IHSStrategicSustainabilityPerformancePlan,andEnvironmentalManagementSystem(EMS).

Knowledgeofalternativeworkstrategies, baseline energyconsumption,conservationstrategies,andsustainabilitybest practices.

1.Demonstrateknowledgeandabilitytodevelopand/orcoordinate:oArecyclingprogramoAHAZMATreduction programoAlternativetransportation andworkplacestrategiesoSustainabilityauditandinspection programsoUniversal WasteAudit

maybeputonbytheArea,IHS, Department,or theFederalprogram manager.

Level I OrientationbyIHSFACstaff ononeofthefollowing: On‐sitereviewofthe Guiding Principles (Federal Leadership in High

Performance and Sustainable Buildings Memorandum of Understanding) EnvironmentalAuditor IHSSustainabilityWebinar,DOEwebinars,FEMP(6annually)

Level II One fromLevelIrequirementsandTwoofthefollowing: Recycling–wastereduction Bio‐basedproducts(online trainingresource):USDABiopreferredProgram‐http://www.biopreferred.gov/AccessTraining_Resources.aspx

ChemicalandPesticide Management NEPA‐IHSspecific EnvironmentalManagement– Participation inIHSEnvironmentalAuditofFacilityorEMSworkshop

Level III Fourofthefollowing:

LevelIIrequirements KnowledgeofSustainableBuildingsChecklistfromIHSSustainableBuildingsImplementationPlan(SBIP)

EPA PortfolioManagerhttp://www.energystar.gov/index.cfm?c=evaluate_performance.bus_portfoliomanager

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2.Demonstrateknowledgeofhowtheabovecomestogetherinthe“SustainabilitySection” oftheFacilityMasterPlan.

3.DemonstrateknowledgeoftheSustainableFacilitiesTool– www.SFTool.gov

4.Demonstrate ability toworkwithsubjectmatterexperts tocalculatethe“qualitative impacts”ofsustainability program. Wastereduction GreenhouseGasreduction Operationalimpacts Communityimpacts

5.Demonstrateknowledgeofimplementinga“recognitionprogram”forsustainabilityefforts.

Knowledge ofFederalWaterand EnergyManagementand theFM’sroleinmeetinggoals,including:•EnergyPolicyAct2005(EPAct)•Guiding PrinciplesMOU(2006)•10CFR433,434,435 (2007)•Executive Order 13423– StrengtheningFederalEnvironmental,Energy,andTransportationManagement(2007)•EnvironmentalIndependenceandSecurityAct (EISA)(2007)•Executive Order 13514–Federal

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http:www.SFTool.gov

Leadership inEnvironmental,Energy,andEconomicPerformance(2009)

References: 1. Federal Buldings Personnel Training Act, Core Competencies, June 2012,

http://www.gsa.gov/graphics/ogp/FBPTA_CORE_COMPETENCIES_14JUNE2012.pdf

2. Core Competencies for Federal Facilities Asset Management through 2020, National Research Council, The National Academies Press, 2008

3. HHS Real Property Human Capital Management Plan, OFMP/ASAM, June 2006

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http://www.gsa.gov/graphics/ogp/FBPTA_CORE_COMPETENCIES_14JUNE2012.pdf

Structure BookmarksINDIAN HEALTH SERVICE .