Core Assesment For Sample Scientific

CORECOREClearway Optimization Report to ExecutivesClearway Optimization Report to Executives

Sample ScientificSample Scientific

» Infrastructure Optimization Assessment Overview» Analysis of Your Unique Opportunities, Goals and

Value» Analysis Methodology and Project Overview» Opportunities» Recommended Solution» Benefits» Investment» Analysis Results

» Recommendations and Next Steps

• Collaboration between IT and business operationsCollaboration between IT and business operations• Close integration of IT strategy with business strategyClose integration of IT strategy with business strategy• Technology-driven business innovationTechnology-driven business innovation• Multiyear planning (as opposed to annual)Multiyear planning (as opposed to annual)• Opportunities to use emerging technologyOpportunities to use emerging technology• IT capabilities of competitorsIT capabilities of competitors

• Manage IT infrastructureManage IT infrastructure• Implement strategic approach to sourcingImplement strategic approach to sourcing• Govern IT performanceGovern IT performance• Target areas in organization where IT can add most Target areas in organization where IT can add most

valuevalue• Introduce new technology better than competitionIntroduce new technology better than competition

“Most companies have not yet reached their IT

potential”

“Evidence of IT’s collaborative role in shaping business

strategy is the fact that so many CIOs now have a seat at

the table with senior management”

Develop IT Strategy

Improve IT Strategy

“The next frontier in IT strategy: A McKinsey Survey”

http://www.mckinseyquarterly.com/article_page.aspx?ar=1980&L2=13&srid=27&gp=0

CostReduction

CostReduction

Keep BusinessUp & Running

Keep BusinessUp & Running

End User ProductivityEnd User

Productivity

CustomerConnectionCustomer

Connection

CompetitionCompetition

TechnologyChange

TechnologyChange

RegulatoryComplianceRegulatoryCompliance

SecuritySecurity

Business Results& New Value

Business Results& New Value

80% Maintenance

20% New

• Provides capability framework to help you build an optimized infrastructure (not Microsoft-specific)

• Establishes a foundation based on industry analyst, academic, and consortium research

• Provides guidance and best practices for step-by-step implementation

• Drives cost reduction, security and efficiency gains

• Enables agility

Model-Based ApproachModel-Based Approach

PCs PCs managemanaged per IT d per IT

FTEFTE

100100

200200

300300

400400

700700

00

Organization Organization

500500

600600

Avg PC’s per/IT FTEAvg PC’s per/IT FTE

IT Labor/PCIT Labor/PC

Source: IDC data analyzed by Microsoft 2006

20%

60%20%

76$1,320

172$580

442$230

Basic Standardized Rationalized

• Proactive

• OptimizingCosts and Quality

• Agile

• Self Assessingand ContinuousImprovement

• “Taking The Lead”

Infrastructure Optimization ModelInfrastructure Optimization ModelStage CharacteristicsStage Characteristics

• Proactive

• Accountable

• Increased Monitoring

• Formal ChangeManagement

• SLA’s

• Improvement

• Predictability

• “Quality Driven”

• Reactive

• Stable IT

• Request Driven

• Change Management and Planning

• “Keeping ItRunning”

• Reactive

• Ad hoc

• Problem-Driven

• “AvoidingDowntime”

Basic Standardized Rationalized Dynamic

Tool, model and data are all third-party standard information created by leading industry Tool, model and data are all third-party standard information created by leading industry research firms:research firms:◦ IDC – the premier global market intelligence and advisory firm in the information IDC – the premier global market intelligence and advisory firm in the information

technology and telecommunications industries. Over 700 IDC analysts in 50 countries technology and telecommunications industries. Over 700 IDC analysts in 50 countries provide local expertise and insights on technology markets, and our management provide local expertise and insights on technology markets, and our management team is comprised of experienced and respected industry luminaries. Business team is comprised of experienced and respected industry luminaries. Business executives and IT managers have relied for 40 years on our advice to make decisions executives and IT managers have relied for 40 years on our advice to make decisions that contribute to the success of their organizations.that contribute to the success of their organizations.

◦ Alinean – the leading developer of ROI and TCO analysis methodologies and tools. Alinean – the leading developer of ROI and TCO analysis methodologies and tools. Over 10 years of intense experience in developing ROI and TCO models and tools. Over 10 years of intense experience in developing ROI and TCO models and tools. Largest database of IT spending and TCO benchmarks. Formed by Gartner alumni and Largest database of IT spending and TCO benchmarks. Formed by Gartner alumni and original creators of Gartner TCO Manager/Analyst product line.original creators of Gartner TCO Manager/Analyst product line.

Data collectionData collection Reviews and additional interviews and refinementReviews and additional interviews and refinement Assumptions / ScopeAssumptions / Scope

Based on the assessment tool completed by Sample Scientific's team, we were able to:

• Compare your infrastructure against industry best practices and the latest IT research;• Detail how you compare to your peer group;• Measure the effectiveness of your current infrastructure in platform agnostic terms; • Prioritize your IT investments to help your organization thrive and continue to grow.

The results show that by Sample Scientific's Business Productivity has been currently assessed as follows:

Business Productivity Infrastructure Optimization Basic Standardized Rationalized Dynamic

Collaboration √

Unified Communication √

Enterprise Content Management √

Business Intelligence √

Enterprise Search √

Comparing Sample Scientific to similar organizations within Other industry, located in United States, and 100-199 PCs in size, Sample Scientific's Business Productivity Infrastructure compares to peers as follows:

Business Productivity Infrastructure Optimization - Comparison

The value of advancing Business Productivity Infrastructure in all capability areas assessed as part of this analysis is estimated to generate total value of:

From: $1,339,086

To: $1,704,292

(Source: All value estimates based on Alinean, Inc. analysis)

Total respondents = 317 in the Other industry, 3029 located in the United States, and 222 with 100-199 PCs (all prior respondents to this assessment).

Question Response

Collaborative Workspaces & Portals

Can the end-users collaborate on documents in collaborative workspaces that provide document/content locking to prevent concurrent editing, overwriting and versioning capabilities? No

Are the collaborative workspace tools in this company integrated with the desktop productivity tools such as their email, word processing, spreadsheets, etc? No

Do end-users and IT have control for collaborative workspace provisioning, policies and permissions using the company's collaborative workspace platform? No

Does the organization have one or more portals centrally controlled, managed, and monitored by IT as part of one infrastructure for accessing information as well as people and role information? No

Does the organization offer collaboration tools that support the ability for end users to disconnect from corporate network, locally operate (offline) on shared collaboration workspace or portal content, reconnect and automatically synchronize back to corporate collaborative workspace/portal environment? No

Does the organization's portal infrastructure provide role-based targeting capabilities? No

Does the organization offer capabilities such as wikis, blogs and RSS feeds that are integrated with desktop productivity tools and that are integrated as part of the organization's single productivity infrastructure? No

Does the organization provide the ability to securely share information and collaborate with external partners, vendors and/or customers, leveraging existing collaborative workspace and portal infrastructure -- allowing for collaboration activities to occur between users whether they are inside or outside of the organization's infrastructure? No

Question Response

Does the Collaborative workspace and portal infrastructure enable both IT and end users to build, edit and track collaborative process workflows? No

Is rich information about people and their expertise (self-reported and/or corporate-generated) available on the organization's standardized, single collaborative workspaces and portals infrastructure? No

Can IT integrate LOB data with read/write capabilities (such as CRM data or financial data) into the collaborative workspace and portal infrastructure and make it available to appropriate end users? No

Does the organization have the ability to securely share information and collaborate with trusted external partners, leveraging existing collaborative workspaces and portal infrastructure and not relying on incorporating users external to the organization into a single user directory service? No

Does the organization offer a collaboration infrastructure that permits collaboration activities (document collaboration, workflow participation, etc) to occur via collaboration tools regardless of connectivity (online/offline), device (notebook, PDA, Smartphone, etc) or data type (structured and unstructured data) all while leveraging integrated (include voice?), data and presence as part of integrated productivity infrastructure? No

Has the portal environment, which is deployed on an organization's existing, productivity infrastructure, evolved from having content available for users to find, peruse and consume to being Portals that deliver rich, targeted, meaningful information to users based on learned intelligence of interests, search history and professional network, and while offering advanced social computing capabilities offered as part of the existing infrastructure? No

Does the organization offer capabilities such as wikis, blogs and RSS feeds that are integrated with desktop productivity tools and that are integrated as part of the organization's single productivity infrastructure? No

Collaboration solutions help information workers easily find and share information, communicate with the right people at the right time, and effectively utilize mobile devices, the Internet and desktop productivity tools. Collaboration solutions offer organizations:

• A complete, inclusive set of tools and services for information workers to help them get more work done faster and at less expense. • Tools for document sharing, workflow creation, enterprise search, real-time communications, e-mail, and business productivity. These tools work together out of the box, with no complex or expensive integration required. • User access to critical data from the desktop, a Web browser, or a mobile device all using a consistent, and familiar interface. This increases user productivity and cuts wasted time. • Electronic records management tools that can help reduce compliance overhead and expense. • Easier and less expensive deployment and management to reduce IT overhead costs for providing a complete collaboration environment.

The value of advancing Collaboration from a basic level to standardized is estimated to generate in annual value:

From: $423,623

To: $539,157


Sample Scientific was compared in Unified Communications Optimization (including Messaging, Instant Messaging and Presence, Conferencing, Voice, and Convergence) against 317 respondents in the Other industry, 3026 respondents located in the United States, and 221 respondents with 100-199 PCs. For Unified Communications, Sample Scientific scored a basic level of Optimization, while other peer survey respondents scored as follows:

Unified Communications Basic Standardized Rationalized Dynamic

Messaging √

Instant Messaging/Presence √

Conferencing √

Voice √

Quality of Service √

Sample Scientific's Responses for Unified Communications

Question Response

Messaging

Does this company have an email and calendaring solution with AV/AS/anti-phishing protection and disaster recovery capabilities? No

Does this company's email solution provide secure remote online and offline access to rich email client functionality inside and outside the firewall? Yes

Does your email platform support setting and managing email policies at the organizational level to meet your organization’s email retention and protection requirements? Yes

Does this company have an email and calendaring solution anti-spam and multi-layer (perimeter/cloud, server and client) anti-virus and anti-phishing protection with business continuity capabilities? Yes

Does your email solution support advanced capabilities that facilitate archiving, journaling, encryption, policy enforcement at the user level? No

Do more than 50% of your information workers have access to e-mail, calendaring, contacts using mobile devices? No

Question Response

Instant Messaging/Presence

Does the organization have an enterprise-wide, secure and IT-managed instant messaging infrastructure that leverages the company's unified directory? No

Has the company enabled rich integrated presence information within desktop productivity applications such as Word, Excel, Outlook etc? No

Does this organization have rich integrated presence enabled in LOB applications? No

Conferencing

What is the nature of the web conferencing capability in the organization?

IT Standardize

d Hosted Usage with Document

Sharing

Question Response

Voice

What is the nature of the company's phone infrastructure?

Legacy TDM PBX,

traditional phones, no integration

with desktop

applications

Does the company offer voice mail retrievable from individual user's phones or remotely? Yes

Is voice mail integrated into unified inbox, along with e-mail and faxes, and accessible from the standard client, for 20% or more of your information workers? No

All

Has your organization fully converged its communications network and data infrastructure on a software-based platform, with communications integrated into your line of business processes across your value chain? No

Question Response

Quality of Service

Are this company's branch offices and remote workers (e.g. home office/teleworkers) connected to the central communications infrastructure, so that they have access to company directories, share the same dial plan etc.? No

Are they enabled to use the same rich media communications (e.g. videoconferencing) as central staff? No

Are such rich media communications over restricted connections such as T1/DSL/cable protected by advanced QoS technology to ensure that they work reliably? No

Are such connections secured by VPNs? No

Quick access to communications from a single inbox and a single set of communications and collaboration tools enables people to be more informed and productive. Unified Communications solutions can help organizations:

• Manage and secure their messaging infrastructure.• Communicate from within the applications and workflows they are already using.• Simplify how people work together• Increase productivity through pervasive messaging, voice, instant messaging, and conferencing capabilities.

The value of advancing Unified Communications from a basic level to standardized is estimated to generate in annual value:

From: $375,142

To: $477,454

Must be at level across all sub-capabilities in order to achieve level for capability.


Sample Scientific was compared in Enterprise Content Management Optimization (including Documents and Records Management, Web Content Management and Forms) against 315 respondents in the Other industry, 3001 respondents located in the United States, and 208 respondents with 100-199 PCs. For Enterprise Content Management, Sample Scientific scored a basic level of Optimization, while other peer survey respondents scored as follows:

Enterprise Content Management Basic Standardized Rationalized Dynamic

Documents & Records Management √

Web Content Management √

Forms √

Total respondents = 315 in the Other industry, 3001 located in the United States, and 208 with 100-199 PCs (all prior respondents to this

assessment).

Sample Scientific's Responses for Enterprise Content Management

Question Response

Documents & Records Management

Have key departments consolidated content in local drives and file shares into departmentally managed repositories? Yes

Does this company have framework and tools to centrally manage distributed repositories and content metadata? No

Can the company directly collect metadata and manage workflow from documents and e-mails using embedded forms? No

Does this company use XML schema-based documents? No

Does this company have automated tools for performing policy based retention, archiving and holds of records (HR policies, contracts, e-mails)? No

Can requisite departments and users use desktop tools to author standards-based documents such as SPL for pharmaceutical labels, XBRL for financial analysis, or other enterprise-defined standards? No

Question Response

Web Content Management

Does this company have a managed environment for authoring web content with a multi-tier staging and production environment for running web sites?

Multiple authoring

tools

Forms

Does this company have web based or rich client forms to collect data and drive associated workflows? No

Are the web and rich client based forms used in this company integrated with LOB systems and defined processes? No

Do the users in this company have offline and mobile access to electronic forms? No

Does the company have a single forms and workflow orchestration engine for both internal workflows and inter-company workflows (e.g. expense reports, Inventory orders, hardware requisition, customer complaint and feedback forms etc)? No

The Microsoft ECM solution helps organizations protect and manage content. The ECM solution can help organizations:

• Quickly find and reuse needed information.• Protect sensitive business information from unauthorized use. • Facilitate structured and collaborative creation of documents. • Better comply with government regulations.• Reduce legal risk caused by improperly retained content• Hold records required during legal discovery.• Quickly author and publish content.• Maintain branding across all Web sites.• Reduce the cost of managing multiple sites in multiple languages.• Gain process efficiency by automating manual tasks. • Gather and validate business-process input data from multiple channels with a single form. • Rapidly develop, deploy, and manage electronic forms solutions.

The value of advancing Enterprise Content Management from a basic level to standardized is estimated to generate in annual value:

From: $197,515

To: $251,383



Sample Scientific's Responses for Business Intelligence

Question Response

Performance Measurement

Does this company have database-sourced scorecards for key departments and functional areas? No

Does everyone in the company have access to scorecards which are tied to corporate objectives? Yes

Does the company have automated tools and processes for budgeting, planning, forecasting? Yes

Do report-users have advanced graphical and visualization capabilities - such as geographical maps? No

Reporting and Analysis

Does the IT department create and centrally manage parameterized reports for business owners? No

Does the company use analytical tools such as Excel, as a front-end for functional analysis (e.g. HR, marketing, sales etc)? Yes

Can the end-users build, define, subscribe and schedule their own reports within a centrally managed environment? No

Question Response

Reporting and Analysis

Does the company provide predictive analytical capabilities such as data-mining to find patterns in data? No

Does the company have the ability to embed reporting within a business process? No

Data Warehousing

Does the company have ETL packages (Extract, Transform and Loading) instead of custom code to load subject/functional data mart? No

Does the company have a centralized and managed data warehouse? No

Does the company use automated ETL tools (Extract, Transform and Loading) for designing, implementing and maintaining their data-warehousing environment? No

Does the company have the ability to do business activity monitoring or BI within a business process automation? No

Reporting, analysis, scorecards, data mining, and data warehousing are a few of the business intelligence solutions that are improving business insight and driving business performance. Business Intelligence solutions can help organizations:

• Control IT costs by providing a single business intelligence framework that is easier for IT professionals to manage than disparate programs located in different departments.• Improve collaboration and the quality of decisions by making information throughout the organization available to people at all levels.• Reduce the need for training employees by providing them with BI functionality within the familiar and intuitive Microsoft Office interface. • Give people an in-depth view into business operations through an integrated set of analytic applications, scorecards, dashboards, reports, analysis, data mining, data warehousing, and other BI technologies. • Assist managers to plan and forecast work by presenting a single, common overview of a company's business processes across departments.

The value of advancing Business Intelligence from a basic level to standardized is estimated to generate in annual value:

From: $195,240

To: $248,488



Sample Scientific's Responses for Enterprise Search

Question Response

Does the company have standards for both desktop and server-side search? No

Does the company have a single index and a standardized approach to provisioning new data sources in their search infrastructure? No

Does the company enable search for LOB applications, advanced people search (e.g. locating skills and people connections)? No

Does the company have a unified search experience across desktop, server and internet search? No

Does the company enable search for LoB Apps, advanced People search (e.g. Locating skills and people connections)? No

Does the company have a combination of a federation and index based search infrastructure? No

Does the company offer a single way to access all information in their organization driven by search? No

Does the company offer search capabilities pervasively embedded into key business applications and offer capabilities for information navigation driven by search? No

Does the company have a unified taxonomy or metadata infrastructure for all key business data integrated into their search infrastructure? No

Enterprise search technologies help streamline the management of information and processes. An Enterprise Search solution can help organizations:

• Find the hidden experts within: Enterprise Search uses advanced technology to mine the undocumented information and relationships within an organization, helping staff to find subject matter experts through a simple search interface.• Reach into business data: Using powerful business data connectors, including out of the box support for both Siebel and SAP, users can search for business answers from core systems. • Improve security, scalability, manageability and support. From the ability to deploy and manage Windows Desktop Search clients centrally, through to the filtering of search results to respect the security applied to information indexed in your enterprise, Microsoft has built the products and services to support search in a way that reduces the burdens of your IT staff, respects security, and can scale to meet your needs whether you have an emerging business or a large corporate network.• Search the desktop and beyond: Use the power of the desktop to find content, people, information regardless of the data source.

The value of advancing Enterprise Search from a basic level to standardized is estimated to generate in annual value:

From: $147,565

To: $187,811


1. Review IO white papers and customer case studies to learn more about the benefits and value of IO.http://www.microsoft.com/optimization/default.mspx

2. Request that a Partner or Microsoft representative contact you regarding your IO Assessment and the next steps.http://www.clearwaypartners.com/Default.htm

3. Take the Application Platform Optimization Assessment.

http://www.microsoft.com/optimization/default.mspx

http://www.clearwaypartners.com/Default.htm

Noted assessments are suggested and can be incorporated This section based UC assessment indicating integration Technical Dependencies:

◦ AD must be issue free and meet current requirements◦ MOSS serves as a backbone for majority◦ Full UC implementation dependent on telephone improvements

Business Gains◦ UC positioned for immediate gains, especially with field information workers◦ With MOSS, additional projects can be developed to progress specific areas to next level

of optimization such as Search◦ Enhanced communications will improve worker productivity

AD Assessment * Unified Communications – Exchange Server 2007 – full feature

QoS Implementation Unified Messaging – OCS 2007 – IM and Presence

VOIP – extend UM VOIP – OCS managed Conferencing - OCS SharePoint Implementation – extend to full population

Doc Management People Search Wikis, blogs

Electronic Forms Workflows Business Intelligence – extend workflows, SQL Server

Core Assesment For Sample Scientific

Technology

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