Core 4 Tools and Service Tasks - Coverall Training/Volume... · Customer Service Plan ... –...
Transcript of Core 4 Tools and Service Tasks - Coverall Training/Volume... · Customer Service Plan ... –...
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Restroom CleaningTraining Workbook Volume 2, Class 6
This material is proprietary data developed and owned by Coverall North America, Inc., and this Coverall Franchised Business Training material is strictly limited to current
authorized Coverall employees and active Coverall Franchised Businesses. Unauthorized access to or use of this material is strictly prohibited. Coverall North America, Inc. will
prosecute to the fullest extent permitted by law any unauthorized access to or use of this material and will seek injunctive and/or civil monetary damages.
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Review - The Coverall Core 4® process
Tools needed to clean a restroom
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Introduction
• Restrooms get very dirty
• More people = dirtier restrooms
• Lots of germs in restrooms
• Dirty restrooms with bad odors
are bad for business
• Important to clean restrooms
using the Coverall® Program
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Safety first
• Harmful germs
– Live in restrooms
– Can easily spread
• Use Personal Protective Equipment (PPE):
– Disposable latex or nitrile gloves
– Safety goggles
– Mask (as needed)
• Check gloves for rips and holes
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In this class
Safety first!
• 8 steps to cleaning restrooms
• Tools for cleaning restrooms
• Things to remember
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8 steps to cleaning a restroom
1. Restock supplies
2. Remove trash
3. High dust
4. Remove debris and dust mop
5. Pre-spray
6. Wipe dry and polish non-toilet surfaces
7. Clean toilets and urinals
8. Damp mop floor
Customer Service PlanDefines what exactly needs
to be done, and how often
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8 steps to cleaning a restroom
1. Restock supplies
2. Remove trash
3. High dust
4. Remove debris and dust mop
5. Pre-spray
6. Wipe dry and polish non-toilet surfaces
7. Clean toilets and urinals
8. Damp mop floor
WE
TD
RY
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Step 1 - Restock supplies
• Supplies needed:
– Toilet paper
– Toilet seat covers
– Paper towels
– Liquid hand soap
– Trash can liners
– Wax bags for feminine
hygiene dispensers
– Urinal strainers or
deodorant blocks
Load the supplies into your
"Trash Barrel on Wheels"
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If supplies are getting low…
• Need more supplies?
– Write note in the Coverall® Log Book
– Communicate directly with customer
• Not sure how to restock a supply?
– Ask your customer
– Get keys of dispenser(s) from customer
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Toilet paper
• Many kinds of dispensers
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Toilet paper position
• “Pull down” position
Incorrect Correct
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Restock toilet paper
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Toilet seat covers
• Most dispensers are similar and easy to load:
• Dispensers come in a box:
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Restock toilet seat covers
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Paper towels
• Many kinds of dispensers
• Do NOT over-stuff paper towels
– Over-stuffed comes out in bunches
– Should pull out one at a time
• Load paper towels right-side up
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Restock paper towels
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Soap
• Many kinds of dispensers
• Make sure dispensers are working and pumping soap
– Check this during walk-through
– Make note of which ones are not working
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Refill soap dispenser
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Step 2 - Remove trash
• When removing trash:
– Keep trash barrel close to you - work faster
– Lift trash carefully away from your body
– Tie bag
– Put bag directly into Trash Barrel on Wheels
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Remember
• Things to remember about trash:
– Don't set bag on floor
– Don't push trash down with hand or foot
– Don't drag bag across floor
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Trash can
• If the trash can is dirty:
– Pre-spray
– Wait proper dwell time
– Wipe with yellow microfiber towel
– Replace liner
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Remove trash
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Feminine hygiene trash
• In a wax bag or small trash bag
• Considered bio-hazardous waste
• Remember:
– Lift the lid and pull out the bag
– Put in trash barrel with other garbage
– Pre-spray
– Allow proper dwell time
– Wipe with red microfiber towel only
– Replace with new wax bag
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Feminine hygiene trash
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Step 3 - High dust
• High dusting is usually done every few weeks
• Rule of Thumb: Clean top to bottom
• Use damp yellow microfiber towel for anything you can reach with your hand:
– Tops of toilet stalls, walls and doors
– Tops of dispensers
– Tops of other doors
• Use HEPA Backpack Vacuum / brush for:– Ceiling vents
– Air returns
– Light fixtures
– Other surfaces above shoulders
– No more than 12 feet above floor
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High dust
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Step 4 - Remove debris and dust mop
• Ways to clean up debris:
– Pick up large debris with gloved hands
– Use flat mop and dry mop pad
– Use dust pan and broom to sweep
– For carpets and fabric furniture,
use HEPA Backpack Vacuum
• Do NOT use HEPA Backpack
Vacuum on wet surfaces
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Remove debris and dust mop
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Step 5 - Pre-spray
• Start the wet steps
• Pre-spray:
– Use hospital-grade disinfectants
– Pre-spray in most efficient path
– Allow proper dwell time
– Work left to right, or right to left
– Spray top to bottom
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Pre-spray sink area
• Use disinfectant spray on:
– Ledges
– Exposed plumbing
– Back splash behind sink
– Inside sink bowl and fixtures
– Countertops
Spray
exposed
plumbing
under sink
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Pre-spray sink area
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Pre-spray walls and stalls
• Use disinfectant spray on:
– Partition walls and stalls
between toilets and urinals
– Walls under urinals
– Back of stall door
– Stall door handles and locks
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Pre-spray walls and stalls
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Pre-spray feminine hygiene receptacles
• Use disinfectant spray on:
– Inside
– Outside
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Pre-spray feminine hygiene receptacles
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Pre-spray toilets
• Lift toilet lid
• Use bowl brush - force as much water from bowl as possible
• Use approved disinfectant spray on:
– Inside bowl
– Toilet rim
– Underneath rim
– Toilet seat (underside)
– Close lid and spray top of lid
• Allow proper dwell time
– Water tank
– Outside bowl including base
– Plumbing fixtures
– Floor around toilets
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Pre-spray toilets
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Pre-spray urinals
• If present, remove strainers and deodorant blocks and set aside
• Replace them if:– Very dirty
– Smell bad
– Expired
• Use disinfectant spray on:– Plumbing fixtures
– Outside of base
– Inside of base
– Wall around urinals
– Floor around urinals
• Allow proper dwell time
Strainer
(purple)
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Pre-spray urinals
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Step 6 - Wipe dry/polish non-toilet surfaces
• Wipe everything dry
• Polish non-toilet surfaces
• Tools needed:
– Yellow microfiber towels
– Glass cleaner
– Squeegee
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Clean mirrors and windows
• Large mirrors:
– Use Unger SpeedCleanTM Kit
– Use Unger telescopic pole to reach 12 ft.
– Spray glass cleaner onto pad (not mirror)
– Wipe clean with pad
– Use overlapping strokes
• Smaller mirrors:
– Spray glass cleaner on mirror
– Wipe with dry yellow microfiber towel
– Check for streaks or smudges
• Do NOT use towels if they were
used to clean other areas
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Clean mirrors and windows
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Clean sink area
• Use yellow microfiber towel to wipe and polish:
– Sinks
– Faucets
– Handles
– Countertops
• Then spot clean:– Restroom walls
– Entry door, including handles, push plate, and kick plate
– Trash cans (replace bag)
– Stall hinges and locks
– Paper towel dispensers
– Toilet paper dispensers
– Soap dispensers
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Clean sink area
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Clean walls and stalls
• Use the trowel to clean:
– Stall doors
– Partition walls
– Walls around toilets/urinals
• If you don't have a trowel,
use a yellow microfiber towel
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Clean feminine hygiene receptacle
• Use red microfiber towel:
– Wipe inside and outside
– Replace wax bag
– Close receptacle
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Clean feminine hygiene receptacle
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Step 7 - Clean toilets and urinals
• Toilets:
– Raise seat
– Use toilet brush and cleaner
– Use green microfiber towels on seat, outside,
fixtures, plumbing, and walls behind toilet
– Flush tank
– Leave lid raised - indicates a clean toilet
• Urinals:
– Use toilet brush and cleaner
– Use green microfiber towels on outside, fixtures,
plumbing, and walls behind urinals
– Put strainers and deodorant blocks in urinals (Average life span: 2-4 weeks)
• NEVER use bleach in toilet or on urinals!
NEVER USE BLEACH
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Clean toilets and urinals
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Step 8 - Damp mop floor
• Mopping tips:
– Put clean, pre-soaked yellow
microfiber pad on flat mop head
– If you don't have pre-soaked pads,
use diluted disinfectant in bucket
– Clean in “Figure 8” motion
– Work your way from back
of restroom to door
• Where to mop:
– Underneath toilets and urinals
– Corners
– Baseboards
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Damp mop floor