Copyright © Simon Wallace, March 2002 There are many Aspects to Business Change - it’s not just...
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yright © Simon Wallace, March 2002 There are many Aspects to Business Change - it’s not just the Technology Process Process Product Product Culture Culture People People Structure Structure Strategy Strategy Technology Technology
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Transcript of Copyright © Simon Wallace, March 2002 There are many Aspects to Business Change - it’s not just...
Copyright © Simon Wallace, March 2002
There are many Aspects to Business Change - it’s not just the Technology
ProcessProcess
ProductProduct
CultureCulture
PeoplePeople
StructureStructure
StrategyStrategy
TechnologyTechnology
Copyright © Simon Wallace, March 2002
Aspects are Interlocked- it’s hard to change one without changing them all
ProcessProcess
ProductProduct
CultureCulture
PeoplePeople
StructureStructure
StrategyStrategy
TechnologyTechnology
ProcessProcess
ProductProduct
CultureCulture
PeoplePeople
StructureStructure
StrategyStrategy
TechnologyTechnology
ProcessProcess
ProductProduct
CultureCulture
PeoplePeople
StructureStructure
StrategyStrategy
TechnologyTechnology
Copyright © Simon Wallace, March 2002
Dramatic Change in one Aspect leads to Widespread Re-adjustment
ProcessProcess
ProductProduct
CultureCulture
StructureStructure
StrategyStrategy
TechnologyTechnologyPeoplePeople
PeoplePeople
StructureStructureProcessProcess
StrategyStrategyTechnologyTechnologyProductProduct
CultureCulture
ProcessProcess
ProductProduct
CultureCulture
PeoplePeople
StructureStructure
StrategyStrategy
TechnologyTechnology
PeoplePeople
StructureStructureProcessProcess
StrategyStrategy
CultureCulture
Prod
uct
Prod
uct
Technology
Technology
Copyright © Simon Wallace, March 2002
The Change Journey
Case for Change
Deployment
Conceptual Design & Business Case
Detailed Design
DevelopmentProcessProcess
ProductProduct
CultureCulture
PeoplePeople
StructureStructure
StrategyStrategy
TechnologyTechnology
Timeline
ProcessProcess
ProductProduct
CultureCulture
PeoplePeople
StructureStructure
StrategyStrategy
TechnologyTechnology
Copyright © Simon Wallace, March 2002
Case for Change
Deployment
Conceptual Design & Business Case
Detailed Design
Development
Timeline
Other Aspects of the Business may be Relevant
RegulationRegulation
ChannelsChannels
CustomersCustomers
SuppliersSuppliers
GeographyGeography
ProcessProcess
ProductProduct
CultureCulture
FacilitiesFacilities
PeoplePeople
StructureStructure
MarketMarket
PartnersPartners
StrategyStrategy
TechnologyTechnology
KnowledgeKnowledge
OwnershipOwnership
FundingFunding
R&DR&D
Copyright © Simon Wallace, March 2002
Business Change Programme
Corporate Strategy
Corporate Strategy
CompetitorsCompetitors
Other Industries
Other IndustriesSuppliersSuppliersCustomers
CustomersDivisions / Functions
Divisions / Functions
WorkforceWorkforce
Viewpoints
RegulationRegulation
ChannelsChannels
CustomersCustomers
SuppliersSuppliers
GeographyGeography
ProcessProcess
ProductProduct
CultureCulture
FacilitiesFacilities
PeoplePeople
StructureStructure
MarketMarket
PartnersPartners
StrategyStrategy
TechnologyTechnology
KnowledgeKnowledge
OwnershipOwnership
FundingFunding
R&DR&D
Case for Change
Deployment
Conceptual Design & Business Case
Detailed Design
Development
Timeline
Copyright © Simon Wallace, March 2002
Participation
• Majority of work is best done by the organisation’s own people, guided and facilitated by specialists
– promotes ownership and buy-in
– exploits business experience and knowledge
– retains knowledge within the organisation
– reduces costs
Copyright © Simon Wallace, March 2002
Participation should target:
• Corporate strategy– Input and guidance concerning overall corporate goals
• Other divisions and specialist functions– Incorporate and amplify current thinking from related activities, eg
marketing, HR, etc
• Workforce– Source of knowledge and new ideas– Vital to deliver the change
• Customers– What do our customers want?– What can they tell us about best practice they have seen elsewhere?
• Suppliers – How can we best work with our suppliers? – What can they tell us about best practice they have seen elsewhere?
• Competitors– What can we learn from our competitors’ solutions?
• Other industries– What can we learn from parallels in non-competitive industries?
Copyright © Simon Wallace, March 2002
Key Deliverables
Case for Change
DeploymentConceptual Design
Detailed Design
Development
Programme Charter
Vision
Key Performance Indicators
Focus Areas
Stretch Targets
Case for Change
Current Position
Best Practices
Options
Future Solution
Quick Wins
Transition Strategy
Business Case
Pilots & Prototypes
Detailed Process Descriptions
Organisational Design
Technology Design
Training Design
Change Management Plan
Technology Acquisition, Development and Installation
Process Documentation
Training Development
Change Communication
Organisational Transition
Deployment Plan
Training
Readiness Checks
User Acceptance
Solution Rollout
Continuous Improvement Process
Copyright © Simon Wallace, March 2002
Overarching Programme Management
RegulationRegulation
ChannelsChannels
CustomersCustomers
SuppliersSuppliers
GeographyGeography
FacilitiesFacilities
MarketMarket
PartnersPartners
KnowledgeKnowledge
OwnershipOwnership
FundingFunding
R&DR&D
ProcessProcess
ProductProduct
CultureCulture
StructureStructure
StrategyStrategy
TechnologyTechnology
PeoplePeople
