Copyright Ledegang EuroFM meets Bulgaria Sofia 2014 Oct 23th-24th Facility Management, a profession...
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Transcript of Copyright Ledegang EuroFM meets Bulgaria Sofia 2014 Oct 23th-24th Facility Management, a profession...
Copyright Ledegang
EuroFM meets BulgariaSofia 2014 Oct 23th-24th Facility Management, a profession for Business improvement!
Ron van der Weerd LL.M Msc• Dean School of Facility Management• Past chair LOOFD (Dutch Association Facility Management Education) • Chair European Facility Management Network (EURO FM)• Member FMN, IFMA, EuroFM, IFMEC, FMEX School of Facility ManagementHanze University of Applied Sciences Groningen The Netherlands- 1200 students, 80 staff in research and education on FM- One of nine programs in the Netherlands; the largest- Total 5000-6000 students in the Netherlands; 500-700 in US/Canada
www.hanze.nl
share your talent. move the world.
EuroFM meets Bulgaria
• EuroFM is a FM network organization
• EuroFM is a meeting platform for:– Practice (Associations and Companies) = Practice Network Group (PNG)
– Research (Universities and Companies) = Research Network Group (RNG)
– Education (Universities and Companies) = Educational Network Group (ENG)
– Companies/ Service providers = Corporate Associates Network Group (CANG)
www.eurofm.org
EuroFM meets Bulgaria
June 4th
-6th
2014, Berlin; ‘Facility Management
Innovation’;
Research meets Business: topics:
1. Added value of FM
2. Sustainability in FM
3. FM Innovation
EuroFM meets Bulgaria
FACILITY MANAGEMENT
Management Processes
Primary Process
External Environment
Secondary Processes (FM, HRM, IT)
Supplier Groups Client Groups
I N T E R N A T I O N A L I Z A T I O N
G L O B A L I Z A T I ON
FM as Service Provider
FM as ManagerFM as Core Activity
FM as Support Function FM as Relations
Manager
FM as Business Partner
FM as Contract Manager
Global Facility Management Asia Summit Beijing 2009
FACILITY MANAGEMENT
Technology
People
Place Process
Facilitating the company in order to achieve its objectives
Everything that has to be organized to make the core buisiness or the primary process possible
EuroFM meets Bulgaria
IFMA Definition EuroFM Definition
New basic model
“A profession that encompasses multiple disciplines to ensure
functionality of the built environment by integrating people, place, process
and technology.”
“Integration of processes within an organization to maintain and develop the
agreed services which support the effectiveness of its primary activities.”
- EN15221-1
EuroFM meets Bulgaria
Mission
“Facility management creates and adds value to organizations by facilitating, in a hospitable and flexible manner, the work activities and accommodation of individuals and groups in the areas of services and
property management.”
Vision“User-oriented, transparent provision of the optimum functioning of the property and the associated services with a special attention to social
sustainability, wherein increasing client experience is of leading importance, resulting in the creation of value.”
Business Administration Programs
Communication-, quality, and project management, facility management, financial management, human resource management, marketing, entrepreneurship & innovation management, organisation design and change management, strategic, international, and intercultural management, real estate management
Architecture Programs
Design (60 ects), Technology (25 ects), Fundamentals (20 ects), Academic basic skills (15 ects), Society, practice, and process (15 ects), Representation, visualization, and form (15 ects)
No FM or related area’s like maintenance, operations
FM Provides only one product: SERVICE
need or expectation
hard characteristics hard and soft soft characteristics
physical temporalergonomi
cbehaviora
lsensoryfinancialfunctional
output sensation
SurveyClient asking/ costumer/
end user
Measure and calculation
Degree of fulfillment of requirement
perception - expectation
Is de the Facility Manager a T shaped professional?
EN 15221 (1): Areas of FM
Space & Infrastructure Accommodation, Workplace, Technical infrastructure,
Cleaning
People & OrganisationHealth, Safety and security, Hospitality, ICT, Logistics
T shaped professional: YES
People and Organization
Business Administration
S&I
FM=Link
P&O
Space and Infra structure
FM is linking specialist
EuroFM meets Bulgaria
Facility Management:
Is about SPACE DESIGN and SERVICE DESIGN
• Work SPACE design
• HEALTH SPACE design
- 23 -
Bucharest
FM market in The Netherlands 2012 (1)
Overview size of Dutch FM market 62,8 billion on FM services; 301,500 employees Of which 32 billion on Real Estate Decrease 0,4 billion (-1,3%) compared to 2009
Outsourcing facility services to providers Increase 0,2 billion to 21,2 billion (2012 compared 2009)
- 24 -
Bucharest
Outsourced services, on average 64%
Cleaning 90% Security 80% Waste management 77% Technical management & maintenance 74% Catering 70%
Management Real Estate ( hire/sale/lease) 17% Services desk 9% Procurement 7%
FM market in The Netherlands 2012 (2)
- 25 -
Bucharest
Main Dutch FM trends and developments (1) Cost reduction (49%)
Disappointing company results (Re)evaluation internal cost structures Synergy between supporting disciplines Searching innovative ways to reduce costs Increasing general cost awareness clients
Implementing new ways of working (36%) Working anyplace, anywhere, anytime Reduce cost, recruit and retain talented employees, attract
costumers Increase general productivity of the business workforce Shift from strategy
From Operational excellence to Customer intimacy
- 26 -
Bucharest
Introducing and improving facility services concepts (34%) More added value from a overarching facility services formula Higher productivity, marketing tool, employee/customer
commitment To offer the real estate an increased flexibility An increase of the real estate value Offering tailored services to the customer
Implementing a demand FM organization (29%) Most operational tasks are outsourced to external parties Different role facility management Optimize the chain of demand and supply
Main Dutch FM trends and developments (2)
- 27 -
Bucharest
Corporate Social Responsibility (28%) Ranked in 2010 at first place; reducing costs …………….. Definition of Corporate Social Responsibility (CSR) Benefits the organization and society FM‘ers tend to focus on the environmental aspects of CSR More focus on People and Profit aspects
Main Dutch FM trends and developments (3)
- 29 -
Bucharest
Real Estate: renovating and building
Architecture
Installations
Building materials
Surrounding
Use of spaceStrategy
Energy
- 30 -
Bucharest
Facilities: services and processesCatering
Procurement
Safety and Security
Green
Cleaning
Transport/Logistics
Waste processing Comfort
- 31 -
Bucharest
AccommodationClimate control
Isolation
Furniture
ICT network
Wall, ceiling, floor
Lighting
Materials
- 32 -
Bucharest
People Proces Place Planet Profit
= FM, fully intergated with core buisiness
Management
Technique IT
CEO
FacilitiesReal estate,
property mngtm
CIO
Accomodation etc…..
Technique and IT determining FM more and more
core buisiness
EuroFM meets Bulgaria
Sustainable Facility Leadership
The Whole Person Paradigm (Covey, 2004)
self-awareness
feeling,
heart,
passion
vision,
head,
brains,
plan
discipline,
body,
action
mission, personal
leadership
EuroFM meets Bulgaria
FM = All For And Through People
Personal FM Leadership, research and education is the basis for the modern generation of FM managers …
And…….
They will create the sustainable Organizations and business success we are all looking for…….