Copyright © 2013 Curt Hill E-Plan The E-Commerce Plan or E- Government Plan.

Copyright © 2013 Curt Hill

E-Plan

The E-Commerce Plan or E-Government Plan

Introduction• Scott Bernard insists that the E-

Commerce plan or E-Government plan (generically: E-Plan) should be in addition to the Strategic Plan– With his experience we should listen

• This is largely an IT plan but should be conducted at a level above the IT department


The E-Plan• The plan should parallel the

strategic plan• No need to duplicate mission,

vision and some other pieces• The focus should be on how IT can

support the strategic goals and initiatives of the organization

• Should have a shorter timeframe and be updated more frequently– Technology is moving too fast for

longerCopyright © 2013 – Curt Hill

The 2s• There are three very important

categories of online interaction• B2B• B2C• B2G• Where

– B = Business– C = Consumer or Customer or Citizen– G = Government

• G2C is very similar to B2CCopyright © 2013 Curt Hill

B2C

• Usually this takes the form of a web site– Term usually refers to online retailing

• Business offers some services to its customers

• This service may be:– Ability to purchase a product– Information on products


B2E

• Business to Employee– A variation of B2C

• Provide employee information– Policies– Announcements– Personnel information

• Generally a function of Human Resources


Audience Participation

• What online services does VCSU/NDUS provide for students?

• For faculty/staff?


B2C Again

• Maintaining a web site to advertise, provide user guides and other information is comparatively easy

• Selling is where it gets interesting• This requires substantial

infrastructure


B2C Infrastructure

• Customer database• Product shipping• Inventory database• Handling discounts and promotions• Computation of prices, taxes,

shipping as well as payment verification– The shopping cart is more

complicated than it looks


Amazon• The masters of B2C• One of the services that Amazon

provides is most of the front end for B2C

• They provide:– Servers– Customer verification– Ordering information

• The business just need a description of the product and be able to ship once notification is provided


B2B• This is an automated

communication between a business and another business

• Order parts for manufacturing• Automate the sales of products to

wholesalers or retailers• The entire supply chain may now

be automated• Usually exceeds the number of

B2C transactions• Similar but not same infrastructure


B2G

• The usual understanding is electronic bidding on jobs and electronic application for grants– Greatly simplifies the paperwork

handling

• May include any automated communication with government– Such as electronic notification of IRS

of wages and deductions


The Plan

• This is too complicated to do without a plan

• The plan needs to take the form of a project proposal– This is discussed somewhat more in

the products and services presentation– Similar artifacts to a project proposal– However, it is considered at a higher

level, because the strategic importance of the E-Plan


Copyright © 2013 Curt Hill E-Plan The E-Commerce Plan or E- Government Plan.

Documents

Transcript of Copyright © 2013 Curt Hill E-Plan The E-Commerce Plan or E- Government Plan.