Copyright © 2011 by Human Synergistics International. All rights reserved. 1 Maximizing...

Copyright © 2011 by Human Synergistics International. All rights reserved. 1

Maximizing Organizational Effectiveness with Human Synergistics Integrated Diagnostic System


How can this unique, integrated system help improve your organization’s performance?

The Human Synergistics Integrated Diagnostic System

Research and development by Robert A. Cooke, Ph.D. and J. Clayton Lafferty, Ph.D. Copyright © 1973-2011 by Human Synergistics International. All Rights Reserved.


Introducing the Circumplex. . .

The driving force behind HSI’s unique, integrated system for organizational measurement, feedback, and development



The HS Circumplex . . .

§ Provides a way to “see” what drives performance—that of individual contributors, leaders, work teams—in short, the entire organization

§ Breaks the factors underlying performance down into 12 ways or “styles” of thinking, behaving, and interacting

§ Reveals that some styles are effective and productive; some are not

Whether effective or not, all styles describe what’s happening

inside the organization and provide a direction for change

and development


Distinguishes between Constructive and Defensive Behaviors

Constructive Styles - promote effective goal setting and achievement, growth and learning, and teamwork and collaboration


Passive/Defensive Styles - lead to conformity, rigidity, and lack of team member accountability and initiative

Aggressive/Defensive Styles - lead to internal competition, management by exception, and short-term emphasis as opposed to long-term effectiveness


How can the Circumplex maximize organizational effectiveness?

HS Circumplex-based tools measure the factors that driveperformance at multiple levels throughout organizations

§ Begin measurement at any level within the system and move between levels to address what’s needed

§ Assess multiple levels simultaneously or sequentially§ Provide a common language and framework for feedback,

analysis and change initiation

Linked together by the Circumplex, these assessments provide

a structured system for taking a close look at an organization

to decide what’s working, what’s not, and how to fix it


Human Synergistics Integrated Diagnostic System (1 of 2)

Level Instrument Measurement

Organizations Organizational Culture Inventory® (OCI®)

Culture for Diversity Inventory™ (CDI)

Customer ServiceStyles™

• Behavioral norms and expectations

• Underlying assumptions and espoused values

• Behavioral norms with respect to diversity

• Service styles and outcomes

Leadership Leadership/Impact® (L/I)

ACUMEN Leadership WorkStyles™ (LWS)

• The impact of leaders on the behavior of others

• Personal styles exhibited by leaders and managers

Measure the factors that drive performance at multiple levels

continued


Human Synergistics Integrated Diagnostic System (2 of 2)

Organizations Instrument Measurement

Management Management/Impact® (M/I) • The impact of managers on the behavior of others

Teams Group Styles Inventory™ (GSI)

ACUMEN Team WorkStyles™ (TWS)

• Group-level interaction styles• Personal styles of team

members

Individuals Life Styles Inventory™ (LSI)

LSI Conflict™

• Individual thinking and behavioral styles

• Individual styles exhibited when handling conflict

Measure the factors that drive performance at multiple levels


A Well-Rounded Solution

HS circumplex-based tools allow you to initiate, guide,

and monitor organizational change initiatives.

Use the HS integrated system to:§ Analyze and understand the organization at different levels§ Combine the feedback to identify areas of concern§ Decide how the organization could—and should—perform§ Identify the behavioral styles that are holding the

organization back§ Give members the information and tools needed to initiate

targeted and consistent changes§ Monitor the organization’s progress over time

Copyright © 2011 by Human Synergistics International. All rights reserved. 1 Maximizing...

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