COPYRIGHT© 2010 - PHASE RESEARCH 2000 SERIES TIMER TRAINING & OVERVIEW.

COPYRIGHT© 2010 - PHASE RESEARCHCOPYRIGHT© 2010 - PHASE RESEARCH

2000 2000 SERIES SERIES TIMER TIMER

TRAINING TRAINING & &

OVERVIEWOVERVIEW


AGENDAAGENDA Drive-Thru Timer OverviewDrive-Thru Timer Overview 2000 Series System Components2000 Series System Components 2000 Series Main Console Overview2000 Series Main Console Overview 2000 Series Remote Display Overview2000 Series Remote Display Overview 2000 Series Printed Reports2000 Series Printed Reports Basic TroubleshootingBasic Troubleshooting Support InformationSupport Information QuestionsQuestions


Drive-Thru Timer OverviewDrive-Thru Timer Overview

What is a drive-thru timer and why do I need What is a drive-thru timer and why do I need it?it?

Purpose of a Drive-Thru TimerPurpose of a Drive-Thru Timer Definition of TermsDefinition of Terms How does it work? – Loop Detection in the How does it work? – Loop Detection in the

drive-thrudrive-thru


WHY DO I NEED A DRIVE-THRU TIMER?WHY DO I NEED A DRIVE-THRU TIMER?

EVERY 6 SECONDS SAVED EVERY 6 SECONDS SAVED

IN THE DRIVE-THRUIN THE DRIVE-THRU INCREASES SALES INCREASES SALES

BY 1%!!!BY 1%!!!


PURPOSE OF THE DRIVE-THRU PURPOSE OF THE DRIVE-THRU TIMERTIMER

Important Tool that Counts Cars, Displays, Records and Reports Drive-Thru Important Tool that Counts Cars, Displays, Records and Reports Drive-Thru Speed-of-Service DataSpeed-of-Service Data

Guide to help managers deploy drive thru labor properlyGuide to help managers deploy drive thru labor properly

A Tool to display Speed-of-Service and Performance Grade Information to A Tool to display Speed-of-Service and Performance Grade Information to Managers and Crew Members to help meet service goalsManagers and Crew Members to help meet service goals

Identify Bottlenecks within drive thru lines Identify Bottlenecks within drive thru lines

These objectives result in:These objectives result in:o Higher drive thru sales % and throughput during peak hoursHigher drive thru sales % and throughput during peak hourso Improved drive thru customer service, higher car counts and reduced bottlenecksImproved drive thru customer service, higher car counts and reduced bottlenecks


DEFINITION OF TIMER TERMSDEFINITION OF TIMER TERMS MENU TIMEMENU TIME – Arrival at MENU BOARD to departure – Arrival at MENU BOARD to departure

from MENU BOARDfrom MENU BOARD

GREET TIMEGREET TIME – Arrival at MENU BOARD until – Arrival at MENU BOARD until customer is greeted by crewmembercustomer is greeted by crewmember

PICK UP TIMEPICK UP TIME – Arrival at PICKUP window to – Arrival at PICKUP window to departure from PICKUP windowdeparture from PICKUP window

TOTAL TIMETOTAL TIME – Arrival at MENU BOARD until – Arrival at MENU BOARD until departure from PICK UP windowdeparture from PICK UP window


DAYPARTS – Programmed segments of time to track service – Programmed segments of time to track service data such as data such as meal periods (Daypart 1 - Breakfast, Daypart 2 - Lunch, Daypart 4 - Dinner, etc). . Up to 8 Dayparts can be programmed but typically not all are Up to 8 Dayparts can be programmed but typically not all are used.used.

SHIFTS – Programmed segments of time to track service data – Programmed segments of time to track service data such as a such as a manager’s or employee’s shift performancemanager’s or employee’s shift performance (1st (1st shift, 2nd shift, etc).shift, 2nd shift, etc).Up to 4 Shifts can be programmed but not all have to be used.Up to 4 Shifts can be programmed but not all have to be used.

DEFINITION OF TIMER TERMSDEFINITION OF TIMER TERMSDEFINITION OF TIMER TERMSDEFINITION OF TIMER TERMS


DEFINITION OF TIMER TERMSDEFINITION OF TIMER TERMS

PULLOUTPULLOUT – A car that has been remove from – A car that has been remove from timing automatically or manually to maintain timing automatically or manually to maintain synchronization. synchronization. Pullouts consists of 3 categories: Pullouts consists of 3 categories: DRIVE-OFFS, MAX DRIVE-OFFS, MAX

CARS, REMOVED CAR or RESET LOOPCARS, REMOVED CAR or RESET LOOP

DRIVE-OFFDRIVE-OFF – A vehicle that arrived at and left the – A vehicle that arrived at and left the MENU BOARD, but did not arrive at the PICK UP MENU BOARD, but did not arrive at the PICK UP WINDOW in the set drive-off time.WINDOW in the set drive-off time. Factory Drive-Off Setting: 30 secondsFactory Drive-Off Setting: 30 seconds


AUTOMATIC PULLOUTS VS. MANUAL AUTOMATIC PULLOUTS VS. MANUAL REMOVAL OF CARSREMOVAL OF CARS


PULLOUTPULLOUT – A car that has been automatically or manually removed – A car that has been automatically or manually removed from timing to maintain synchronization from timing to maintain synchronization OROR has been removed has been removed intentionally to improve service times.intentionally to improve service times.

There are four categories of Pullouts:There are four categories of Pullouts:

Drive-Off - A vehicle that the timer removed AUTOMATICALLY to maintain synchronization. The vehicle arrived at and left the menu board, but did not arrive at the next event (detection point) in the allotted drive-off time.

NOTE: Factory Drive-Off Setting: 30 Seconds (This should not be adjusted without the assistance or recommended settings of a factory Technician).

An excessive amount of DRIVE-OFFS usually indicates a Menu Board or Pick Up Window detection problem.


Max Car - The Timer AUTOMATICALLY creates a MAX CAR and removes it from timing if the number of cars being timed exceed the number programmed in the MAX CAR SETTING.

NOTE: Each timer’s MAX CAR SETTING must be programmed to match the number of cars that fit in the lane of that location’s drive-thru. Default Setting: 7 Cars.

An excessive amount of MAX CARS usually indicates a MENU or PICK UP WINDOW detection problem.

Remove Car from Lane – A car is MANUALLY removed from timing by the user to resynchronize the timer, OR intentionally to improve service times.

Reset Loop – The Win1 or Win2 loop can be reset to resynchronize the timer, OR intentionally reset while a car is still present at Win2 to improve service times.




How a Timer Works!How a Timer Works!How a Timer Works!How a Timer Works!Welcome to

Fast Burger!

Can I take your Order Please?

1. Car arrives at Menu Board: Menu, Greet and Total time begins

2. Crewmember greets customer: Greet time ends

3. Car departs Menu Board: Menu time ends

4. Car arrives at Pick Up Window: Pick Up time begins

5. Car departs Pick Up Window: Pick Up time and Total time ends


2000 SERIES SYSTEM COMPONENTS2000 SERIES SYSTEM COMPONENTS

2000 SERIES2000 SERIES

MAIN CONSOLEMAIN CONSOLE

SERVICE TIME DISPLAYSERVICE TIME DISPLAY

PERFORMANCE GRADE PERFORMANCE GRADE DISPLAYDISPLAY


ACTIVITY SCREEN & INDICATOR LIGHTSACTIVITY SCREEN & INDICATOR LIGHTSACTIVITY SCREEN & INDICATOR LIGHTSACTIVITY SCREEN & INDICATOR LIGHTS

Time, Day & Date

Current Daypart (DYPT)

Current Shift (SHFT)

Drive-Thru Lane A/B

Event List with Current Car Times and Averages

Display Period

Number of Cars currently in drive-thru

Total # of cars per the Display Period

Total # of Pullouts for the Display Period

L1 L2 L3 L4MENU GREET CASHIER

PICKUP


MAIN CONSOLE KEYBOARDMAIN CONSOLE KEYBOARDMAIN CONSOLE KEYBOARDMAIN CONSOLE KEYBOARD


VIEW PERIODSVIEW PERIODSVIEW PERIODSVIEW PERIODS


VIEW TARGET TIMESVIEW TARGET TIMESVIEW TARGET TIMESVIEW TARGET TIMES


PERFORMANCE GOALSPERFORMANCE GOALSPERFORMANCE GOALSPERFORMANCE GOALS

PICK UP TIME SERVICE GOAL. PICK UP TIME SERVICE GOAL. A GRADE = 45 SECONDS OR LESSA GRADE = 45 SECONDS OR LESS

TOTAL TIME SERVICE GOAL. TOTAL TIME SERVICE GOAL. A GRADE = 3:45 OR LESSA GRADE = 3:45 OR LESS

VARIABILITY IN PERFORMANCE GOALS SHOULD BE MONITORED WITH AS VARIABILITY IN PERFORMANCE GOALS SHOULD BE MONITORED WITH AS MUCH EMPHASIS AS AVERAGE TIMEMUCH EMPHASIS AS AVERAGE TIME

MENUMENU

A < = 0:15A < = 0:15

B < = 0:30B < = 0:30

C < = 0:56C < = 0:56

D < = 1:00D < = 1:00

F < 1:00 F < 1:00

GREETGREET

A < = 0:04A < = 0:04

B < = 0:07B < = 0:07

C < = 0:15C < = 0:15

D < = 0:15D < = 0:15

F > 0:15F > 0:15

PICK UPPICK UP

A < = 0:45A < = 0:45

B < = 0:50B < = 0:50

C < = 0:55C < = 0:55

D < = 1:00D < = 1:00

F < 1:00F < 1:00

TOTALTOTAL

A < = 3:45A < = 3:45

B < = 5:00B < = 5:00

C < = 6:15C < = 6:15

D < = 7:30D < = 7:30

F < 7:30F < 7:30

Note: Target Times shown are from Dunkin’ Brands Parameters – D”D2002FT. Default Target Times will vary for depending on the brand.


SERVICE TIME REMOTE DISPLAYSSERVICE TIME REMOTE DISPLAYSSERVICE TIME REMOTE DISPLAYSSERVICE TIME REMOTE DISPLAYS

GREEN = GOAL MET RED = GOAL EXCEEDED


PERFORMANCE GRADE DISPLAYSPERFORMANCE GRADE DISPLAYSPERFORMANCE GRADE DISPLAYSPERFORMANCE GRADE DISPLAYS

GREEN = % OF “A” GRADE GOALS MET RED = % OF “A” GRADE GOALS NOT MET


2000 SERIES PRINTED REPORTS2000 SERIES PRINTED REPORTS2000 SERIES PRINTED REPORTS2000 SERIES PRINTED REPORTSAutomatic and Manual Printed reports are available from the 2000 Series Timer for:

Hourly

Dayparts

Shifts

Daily

Weekly

Monthly

Year-to-Date (Manual Only)

Custom (Manual Only)

Car By Car (Manual Only)


SINGLE BUTTON REPORTSINGLE BUTTON REPORTSINGLE BUTTON REPORTSINGLE BUTTON REPORT


AUTOMATIC REPORTSAUTOMATIC REPORTSAUTOMATIC REPORTSAUTOMATIC REPORTS


BASIC TROUBLESHOOTINGBASIC TROUBLESHOOTINGBASIC TROUBLESHOOTINGBASIC TROUBLESHOOTING Excessive Pullouts (Drive-Offs, Max Cars).Excessive Pullouts (Drive-Offs, Max Cars). Timer continues to run with no cars in the drive-thru.Timer continues to run with no cars in the drive-thru.

Check L-Lights L1, L2, L3, L4. Verify all lights go on/off correctly for vehicle presence.Check L-Lights L1, L2, L3, L4. Verify all lights go on/off correctly for vehicle presence. Are you serving cars and allowing them to leave from the Cashier window.Are you serving cars and allowing them to leave from the Cashier window. Can non drive-thru cars trigger menu detection? If so, contact Fast Track Tech Support or Can non drive-thru cars trigger menu detection? If so, contact Fast Track Tech Support or

your Authorized Fast Track Dealer.your Authorized Fast Track Dealer. Refer to the Fast Track User Guide located on the CD that was included with your timer, Refer to the Fast Track User Guide located on the CD that was included with your timer,

or logon to or logon to www.fasttracktimerwww.fasttracktimer/support/support for additional information. for additional information.

Total time doesn’t start counting when car arrives at menu.Total time doesn’t start counting when car arrives at menu. Does intercom/headset beep or give alert tone for car arrival?Does intercom/headset beep or give alert tone for car arrival? Timer will not start a Total time if menu detection does not work. Contact your Timer will not start a Total time if menu detection does not work. Contact your

intercom/headset service company to resolve this issue. This will also resolve the Fast intercom/headset service company to resolve this issue. This will also resolve the Fast Track Total time problem.Track Total time problem.

Was intercom/headset recently repaired or replaced? Contact your intercom/headset Was intercom/headset recently repaired or replaced? Contact your intercom/headset service company to resolve this issue. This will also resolve the Fast Track Total time service company to resolve this issue. This will also resolve the Fast Track Total time problem.problem.

www.fasttracktimer.comwww.fasttracktimer.com


BASIC TROUBLESHOOTINGBASIC TROUBLESHOOTING Printer not printing.Printer not printing.

Verify paper loaded correctlyVerify paper loaded correctly Reload paper following directions inside timer printer door or on back of Reload paper following directions inside timer printer door or on back of

Fast Track printer paper.Fast Track printer paper.

Unable to connect to timer from PC using Fast Track PC Unable to connect to timer from PC using Fast Track PC Software.Software. Check Ethernet or Serial cable connection at PC or Router and inside Check Ethernet or Serial cable connection at PC or Router and inside

timer.timer. Confirm that IP Address is correct. Confirm that IP Address is correct. Refer to the Fast Track PC Software User Guide.Refer to the Fast Track PC Software User Guide.



SUPPORT INFORMATIONSUPPORT INFORMATIONVisit Visit www.fasttracktimer.com/supportwww.fasttracktimer.com/support for great for great

information.information. Support Links for User GuidesSupport Links for User Guides ChatChat FAQFAQ E-mailE-mail

Direct Technical Support Service LineDirect Technical Support Service Line 714-876-6103714-876-6103



Questions?Questions?

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COPYRIGHT© 2010 - PHASE RESEARCH 2000 SERIES TIMER TRAINING & OVERVIEW.

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Transcript of COPYRIGHT© 2010 - PHASE RESEARCH 2000 SERIES TIMER TRAINING & OVERVIEW.