Copyright © 2008, 2009 Thomas International Ltd 40-000R1 / 1 Using driver risk assessment methods...
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Transcript of Copyright © 2008, 2009 Thomas International Ltd 40-000R1 / 1 Using driver risk assessment methods...
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 1
Using driver risk assessment methods to develop a crash free culture
Tony Kaye & Paula BainbridgeThomas International Ltd
www.thomasinternational.net
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 2
Initial Research
Bus drivers in greater London
Alec Horner – Client
David Leigh-Howarth – Thomas International
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 3
Table 1: Description Criterion Data for 49 Bus Drivers
Variable Mean Std Dev Min Max N Label
ACCID 3.0 3.3 0 16 47 Number of Accidents
YRS 9.5 7.0 1 26 49 Years of Service
INDACC 77.9 83.5 4 433 47 Index of Accident
NINDACC 00.00 1.00 -2.2 2.2 47 Normalised INDACC
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 4
Table 2: Correlations of PPA with Accident Indices and PPA Intercorrelations
Correlations of Accident Rates with PPA Profile scores Intercorrelations of PPA Profile Scores
Corr Rank Uml Indacc Norm D3 IN3 S3 C3
D3 .38* .41* -.49** .38* D3 1.0 .13 -.83** -.50**
IN3 .29 .36* .26 .32 IN3 1.0 -.37* -.59**
S3 -.27 -.31 -.36* -.27 S3 1.0 .29
C3 -.42* -.47** -.45** -.44** C3 1.0
No of cases: 47 1-tailed Signif: *-01 **-.001
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 5
Table 3: Idealised Profile Configurations for Low, Middle and High Accident Drivers
Mean Values for Groups
D I S C
Low Accidents (16) -6.8 -0.4 +5.4 +0.2
Middle Group (20) -5.1 +0.7 +4.6 -0.6
High Accidents (11) +0.2 +3.6 +0.8 -4.5
P Values for Anova .01 .03 .06 .001
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 6
About HALF!!
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 7
5 Broad risk categories determined by the behavioural core risk factors found by driver research to be highly
predictive of safe and unsafe driving:
SAFE• Patient• Structured• Observant• Reliable• Good concentration• Self-disciplined• Risk adverse• Responsible
UNSAFE• Arrogant• Aggressive• Impulsive• Risk taker• Irresponsible• Undisciplined• Easily distracted• Unrealistic
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 8
Conclusion
…. Deselecting those who did not report
themselves as more compliant and steady
than dominant and influential would seem
from this study, to have credibility based on
sound validity, and perhaps, common sense.
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 9
The Plot
• Predict driver collision rates
• Train them to recognise their own behaviour patterns
• Allow self-awareness to take its course
• Reduce collision rates
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 10
Personal Profile Analysis (PPA)
• Ipsative series of 24 forced choice questions
• BPS certified as highly reliable & valid
• 10 Minute completion time
• Online or pen & paper delivery
• 56 Languages available
• Instant risk rating & report generation
– Candidate feedback for Drivers
– Driver report for Managers
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 11
Driving
Competitive
Forceful, Direct
Inquisitive
Self-starter
Assertive
Dominance (Power) Influence (People)
Influential
Persuasive
Friendly
Verbal
Communicative
Positive
Steadiness (Pace)
Dependable
Deliberate
Amiable
Persistent
Good listener
Kind
Compliant
Careful
Systematic, Logical
Precise
Accurate
Perfectionist
Compliance (Policies)
DISC definitions
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 12
Client led research
• Paula’s original research was with 30 drivers. Using the Thomas profile we identified those whom we would label as high risk, and those we would label low risk.
• The 10 lowest drivers had a ZERO score for driver risk points, allocated for tachograph infringements, driving offences and collisions.
• The 10 high risk drivers, as identified by Thomas had significant risk points.
• Unsurprisingly, they wanted a larger study
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 13
Skills training
That same company identified that pursuing
driver skill training was not having a major
impact on crash statistics
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 14
Young, new drivers are responsible for a significantly disproportionate number of crashes and they are newly trained.
So technical driving skills are not the determinant factor
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 15
Something else then…
Must be found to reduce crashes
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 16
Independent Review
26,000 drivers - PPA results vs Crash History
Behavioural Assessment Insurance Claim Comparisons
Aggressive
+ 20%Impulsive
Irresponsible
Reliable -10%
Structured -13%
Will Murray – Napier University
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 17
BOC Case Study
104 Drivers Assessed
Designated Risk Rating Percentage
Low 33
Medium 54
Medium to High 10
High 3
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 18
• All high risk and NONE of the low risk drivers had been involved in avoidable crashes.
• 12% of medium risk drivers had been involved in avoidable crashes.
• 20% of medium to high risk drivers had been involved in avoidable crashes.
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 19
Paul Styler, Regional Business Manager, BOC Sureflow
“Road safety is paramount when a company has a fleet of large delivery vehicles. The Sales Service People are in charge of seven and a half ton trucks carrying a potentially dangerous load. Training plays a vital part in educating our people but it is only part of the story. We wanted to be able to understand why some people were more likely to have accidents than others. If we could understand this we would be able to train them more effectively.”
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 20
Guy Gibson, Training Manager Trent Barton Buses – UK independent bus operator
“Great customer service is the key to retaining passengers and the people we rely on for this is our drivers. The Thomas system means we are able to recruit drivers who deliver on our company’s values. It’s not enough to simply have a brand, quality of service is crucial to business success. It is much easier to train someone to be a bus driver than it is to train them to be nice. By identifying people from the outset with these characteristics we are then able to focus on the skills we can change, such as their driving ability.”
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 21
The Objectives
1. Identify high risk drivers
2. Develop self-awareness of their behaviours
3. Apply principles of adult learning – I recognise the risk therefore I can change my behaviour
4. Record and monitor the data – to reinforce the good behaviour
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Driver Behaviour Workshop
• Classroom based one day workshop
• Up to 20 delegates
• Demonstrates the relationship between attitude, perception and behavioural
traits and how they affect driver behaviour
• Identifies personal high risk behavioural traits and trigger factors
• Enables delegates to rationalise what their thoughts, emotions, physical
responses and actions are in driving situations that could lead to high risk
behaviour
• Enables delegates to modify how they think, feel and react to achieve safer
driving behaviour
• Delegates commit to a personal action plan to develop and use the knowledge
gained to become safer drivers
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 23
The Method
1. Behavioural assessment
2. Attitude based training intervention
3. Evaluation
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 24
“It is much easier to train someone
to be a bus driver than it is to train
them to be nice”
Guy Gibson, Training Manager Trent Barton Buses
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 25
Thank you for your time!
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 26
Company Car Drivers
• Are twice as likely to have a collision as the general driving population
• Are most likely to:- Speed
- Tailgate
- Use alcohol & drive
- Show aggression
- Take risks
- Lose concentration
- Hold their mobile phone whilst driving
• Have the worst lane discipline
• Commit more traffic offences
BUT – Consistently rate themselves as more skilful than other drivers
Copyright © 2008, 2009 Thomas International Ltd40-000R1 / 27
74 Truck drivers
66% of those involved in crashes,
identified as medium or high risk
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Accident Rates
Human factors contributes to 95% of all road crashes
6% 5%
65%
24%Human Alone
Human & Road
Human & Vehicle
Other Causes