Copyright © 2006,Solbourne Confidential

Oracle UPK and Oracle UPK and Solbourne’s UPK Solbourne’s UPK

AcceleratorAccelerator

April 27, 2007

2Copyright © 2006,Solbourne Confidential

Points to CoverPoints to Cover

What is UPK?

UPK Accelerator Demonstration

Solbourne’s UPK Accelerator ProgramDescription

Value and advantage

Questions and Answers

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What is UPK?What is UPK?

UPK Developer – single-source platform for developing and customizing content. Recording technology that enables content creation by simply doing the task in the Oracle application.

UPK Usage Tracking – allows organizations to measure user competency and user adoption of their organizations applications. Also used to identify areas in the application where users require additional training and support. (included with the UPK Developer)

UPK Content

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Importance of Training End UsersImportance of Training End UsersOf the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system*

* From the Meta Group

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Importance of Training End UsersImportance of Training End Users

Excessive support costUntrained users require 3 to 6 times more support than trained users *

Decreased productivityUntrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve*

* From Gartner Inc.

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UPK in the Upgrade and Implementation LifecycleUPK in the Upgrade and Implementation Lifecycle

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UPK Accelerator DemoUPK Accelerator DemoLet’s take a look at UPK and Solbourne’s UPK Accelerator Baseline Library!

UPK Accelerator sample topicsUPK Accelerator topic listUPK recording demoPublish documentation and online tutorials

For more information, go to the Oracle Solutions Factory – http://launch.oracle.com – Password is ISUPK

Interactive UPK demoCustomer success storiesAdditional sample content

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A Complete Documentation/E-Learning A Complete Documentation/E-Learning SolutionSolution

UPK Accelerator UPK Accelerator ProgramProgram

BASELINE• Library of

1,500+ Oracle EBS topics

• Can be tailored

• Organized by processes and applications

• Topics are kept current with new releases

SERVICES• UPK

installation• UPK Jumpstart

developer training

• Tailoring of Baseline

• Testing and deployment

• Quality assurance

UPKDEVELOPMENT PLATFORM

Single source content

development and

maintenance platform

DELIVERY PLATFOR

MOptions include:- Learning Management System (LMS)

- Corporate Intranet/LAN

- CD-ROM

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Solbourne UPK Accelerator ValueSolbourne UPK Accelerator ValueReduced Time

Building from scratch will take several months; with Solbourne’s UPK Accelerator Program, an organization can start to utilize and gain benefits in days

Reduced CostBuilding from scratch takes many hours to storyboard, add narrative, standardize processes, etc.With Solbourne’s UPK Accelerator Program, it can save up to 94% effort from your resources and up to 75% labor cost

Better ResultsBuilding from scratch only documents current processesSolbourne’s UPK Accelerator Baseline has been built based on leading practices from numerous organizationsBy evaluating these practices, your results will be higher quality and more valuable

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UPK Accelerator Advantage UPK Accelerator Advantage (Example)(Example)Estimated effort totals for all various internal resources using the Procure to Pay business

process (including 180 topics)

Task

Define (storyboard) processes

Record/tailor content

Add procedure narrative and policy language

Test new content

Review results with various stakeholders

Total internal time/effort

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UPK Accelerator Advantage UPK Accelerator Advantage (Example)(Example)Estimated effort totals for all various internal resources using the Procure to Pay business

process (including 180 topics)

Task Development from Scratch without UPK

Define (storyboard) processes

1,080 hours

Record/tailor content 600

Add procedure narrative and policy language

1,000

Test new content 440

Review results with various stakeholders

360

Total internal time/effort

3,480 hours

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UPK Accelerator Advantage UPK Accelerator Advantage (Example)(Example)Estimated effort totals for all various internal resources using the Procure to Pay business

process (including 180 topics)

Task Development from Scratch without UPK

Development from Scratch

with UPK

Define (storyboard) processes

1,080 hours 1,080 hours

Record/tailor content 600 180

Add procedure narrative and policy language

1,000 360

Test new content 440 220

Review results with various stakeholders

360 180

Total internal time/effort

3,480 hours 2,020 hours

13Copyright © 2006,Solbourne Confidential

UPK Accelerator Advantage UPK Accelerator Advantage (Example)(Example)Estimated effort totals for all various internal resources using the Procure to Pay business

process (including 180 topics)

Task Development from Scratch without UPK

Development from Scratch

with UPK

Solbourne UPK Accelerator

Define (storyboard) processes

1,080 hours 1,080 hours 36 hours

Record/tailor content 600 180 18

Add procedure narrative and policy language

1,000 360 18

Test new content 440 220 40

Review results with various stakeholders

360 180 18

Total internal time/effort

3,480 hours 2,020 hours 130 hours…3 WEEKS!!!!

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Questions and AnswersQuestions and Answers

Key contact information:Brian Christenson

brian@solbourne.com

720.838.4260

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