Copyright © 2006, Infinite Campus, Inc. All rights reserved. Campus Messenger.

Copyright © 2006, Infinite Campus, Inc. All rights reserved.

Campus Messenger


Agenda

1. Introductions2. Objectives3. What is Messenger?4. Messenger Options5. Designing Messages6. Selecting Recipients7. Monitoring via Reports8. Q/A9. Preview of Messenger 2008.1


Objectives

You will: Become familiar with Messenger features Set up Messenger and recipient preferences Build and save message templates Send messages Track messages


What is Messenger?

Messenger is a way to automate communication

with guardians and students regarding

district messages, attendance, behavior, and

classroom information using email and/or the

phone.


What is Messenger?

SelectPreferences

CreateMessage

Email or Phone?

Establish Call Group via Trigger Criteria

or Filter

MessageQueued

Guardian

Student

Messenger allows automation of the time-consuming process of contacting parents. All Messenger Types use the same basic steps

These steps are saved in templates and preferences,and can be automatically scheduled to occur at defined reoccurring frequencies.


Prompt Preferences

Language Preference Remember that selection for Preferred Language you made for people in Census? (The default is English, but if a person chooses Spanish, that person would prefer to be contacted in Spanish)

There are two important things to remember: Messages do not automatically translate, so to use of this, you need to create

both prompts and messages in Spanish as WAV files and upload them to Campus.

If you choose to limit the recipients of your message by language, the message will not go to those who prefer a different language

Additional languages (Hmong, Somali, etc) may be added in System Admin>Custom>Attribute Dictionary


Options: Attendance and Behavior

Attendance Dialer and Behavior Messenger use the same steps in very similar screens.

Create templates Set Criteria, Dialer Times, etc. Select email, phone, or both Use the WYSIWYG Editor to create messages with text and

Campus data elements

Message Scheduling Schedule occurrences for templates


Attendance Dialer Criteria

Attendance events for a single day can be established as filter criteria that will initiate calls or emails.

x Select grade, status,

excuse, and min. periods to be used with this specific template

Set Dialer preferences Select language

preference Select email, phone,

or both


Behavior Messenger Criteria

Behavior events for a single day can also be established as filter criteria that will initiate calls or emails.

Select triggering Event Types to be used with this specific template

Chose student Roles related to the event that require parental contact

Set Dialer preferences Select language preference Select email, phone, or both


Attendance and Behavior Template

All Messenger message templates are created similarly.

Message can be set up with Campus data fields

Save messages for repeated use

Upload prerecorded .wav file for phone delivery in languages other than English.

Save the file to add it to the template list


Attendance and Behavior Message

Select the template, use it, and review/modify the recipient list. Any student meeting the criteria for the effective date will generate a message for the guardians.

Only one call is generated for the household.


Message Scheduling

Attendance and Behavior messages are scheduled similarly.

Select the appropriate calendar

Indicate the initial date and time the message is to run

Select how frequently the message should be run


Types: Teacher Messenger

Failing Grades and Missing Assignments

Email, or Phone delivery devices are available depending on district/school settings

Teachers can choose to select all or individual students to send this message

Select Grade or Assignment specific options


Types: Teacher Messenger

As in the Attendance and Behavior Messenger, the content is fully editable and message templates can be stored and used multiple times.

Teachers have the option to send messages to Students and/or Guardians.

If the district chooses, teachers can use the phone option for messages.


Type: General Messages

General Messages work like the others, except you can combine any filter of students with any message you wish to create.

Create and name a selection in Ad Hoc. Design a message template in Message Designer

Just like the others, messages can contain text combined with

Campus data elements. Assemble complete message in Message Builder

Combine any combination of filters with a message template. Schedule the message


Message Builder

Union: Combination of students in all selected groups (works like “OR”: student can be in this group OR that one)

Intersection: Only students who are members of both groups (works like “AND”: student must be in this group AND that one)

Intersection

Combine one or more filters with a message template to build a message.


Monitoring Messenger Dialer Activity Report

Based on the effective date Status Attendance Date (if applicable) Job Cancellation is an available option

Keep track of Messenger using Sent Messages and Dialer Activity Report options


Monitoring Messenger

Sent Messages Historical record of sent messages Detailed report of messages


Notes

Schools may send messages simultaneously Dialer will go in order from when messages were scheduled to

be sent.

If all lines are full the messages will be queued

The dialer will follow this order:

1) Message Priority (High Priority, attendance, other messages)

2) Number of attempted dials

3) Order received


Q/A

Copyright © 2006, Infinite Campus, Inc. All rights reserved. Campus Messenger.

Documents

Transcript of Copyright © 2006, Infinite Campus, Inc. All rights reserved. Campus Messenger.