Copyright © 2004, SAS Institute Inc. All rights reserved. SAS ® IT Intelligence Taking IT...

Copyright © 2004, SAS Institute Inc. All rights reserved.

SAS® IT IntelligenceTaking IT “Beyond BI™”

April 18, 2023


Underutilizedcapitalresources

Shifting costs of laborand automation

Complexity of discrete elements

Lack of agility

Better business alignment

Drivers Affecting IT Operations


0% 10% 20% 30% 40% 50%

Cutting business costs 8%

Strategic use of IT & business intelligence

38%

Creating new products and services

13%

During the next three years, the biggest shift in the focus of IT in my organization will be toward:

Anticipated Shifts in IT Focus Will Increase People and Process Complexity

Enabling better business process

43%

Source: Gartner EXP CIO survey, 2005


Move Up the IT Process Maturity Model


IntelligenceIntelligence

Busi

ness

Valu

eB

usi

ness

Valu

e

Business Intelligence for IT

Reporting / OLAPReporting / OLAP

Data ManagementData Management

Data AccessData Access

What

Happened?How Much? How

Many?

InformationData


IntelligenceIntelligence

Busi

ness

Valu

eB

usi

ness

Valu

e

Beyond BI™ for IT

Reporting / OLAPReporting / OLAP

Data ManagementData Management

Data AccessData Access

OptimizationOptimization

ForecastingForecasting

Descriptive ModelingDescriptive Modeling

What

Happened?How Much? How

Many?

What will happen

next?Why did it

happen?

What’s the best that can

happen?

IntelligenceInformation KnowledgeData InformationData


IT Intelligence

IT intelligence is the

hindsight, insight, and foresight

to optimize the impact of IT on the organization.

It is the difference between just managing IT and

optimizing it.


Performance MonitoringThe Old Definition



SAS® IT IntelligenceThe New Definition



Resource Optimization

Performance Management

Threshold and Peak-Period Analysis

Workload Profiling

Capacity Forecasting


The Benefits ofResource Optimization

Fact-based Decision Making

Predictable, Defendable, and Sustainable Investments

Cost Avoidance

Enhanced Credibility with Internal and External Customers

The Foundation for Service and Financial Optimization


Service Optimization

Service Transparency

Process Streamlining

Root Cause Analysis of Latent or Chronic Problems


Financial Optimization

Financial Transparency

Cost Recovery and Chargeback

“What-if” Modeling

Cost Forecasting


The Benefits of Service and Financial Optimization

IT Tuned to Business Priorities

Enables Business-Centric Communications

Shared Success with Business

Operational Effectiveness


The Steps to Deliver IT Intelligence

Process

Process

TechnologyTechnology


SAS® Enterprise Intelligence PlatformEnabling SAS IT Intelligence

Financial

Service

Resource


Financial Optimization

Service OptimizationFinancial

Resource

Business

Services

Enterprise Data Data Reduction Intelligence


SAS IT Intelligence:Analysis Synchronized to Configuration Changes


DemoSAS® IT Intelligence


Delivering SAS® IT Intelligence to the City of MinneapolisServer Statistics

Track server utilization by function

Highlight server utilization hotspots by

time of day

Display highest utilized servers

Forecast seasonal utilization for servers


UNIX ServersInitial State

UNIX ServersProposed Consolidation State


Track and forecast total IT costs of

business transactions

Monitor actual IT spend to budgets

Alert and predict pending degraded service from insufficient capacity

View Key Performance Indicators by critical applications,

key infrastructure components, LOB consumption, and more

Service Optimization



SAS Claims Second Datamation AwardFebruary 22, 2005By Lynn Haber

“It was a tight race to the finish, but SAS Institute's IT Service Level Management product squeaked ahead of its closest competitor to capture the first place finish in Datamation's 2005 Product of the Year category for Network and Systems Management Software. “

Stephen Elliot, a research director at IDC, an industry analyst firm based in Framingham, Mass., says interest in service level management is increasing as IT operations become more business-centric and operate as a service provider rather than a cost center. ''Most companies are striving towards this concept,'' he says.

''There also is a big push within IT operations groups to drive the integration between infrastructure management tools to improve cost efficiency and enable more automation,'' he adds.

http://itmanagement.earthweb.com/netsys/article.php/3484616

Copyright © 2004, SAS Institute Inc. All rights reserved. SAS ® IT Intelligence Taking IT...

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Transcript of Copyright © 2004, SAS Institute Inc. All rights reserved. SAS ® IT Intelligence Taking IT...