Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy...

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How to Write Copy That Converts Actionable Insight From 6 Years of Testing

Transcript of Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy...

Page 1: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

How to Write Copy That Converts Actionable Insight From 6 Years of Testing

Page 2: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

WYSIATI

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@ContentVerve

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I’m a split test junkie!

@ContentVerve

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Hey Ho, Let’s Go

@ContentVerve

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@ContentVerve

What You See Is All There Is

(WYSIATI)

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Choose Channels

14 day cancellation policy

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A: Cancellation policy

B: No cancellation policyChoose Channels

14 day cancellation policy

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A: Cancellation policy

B: No cancellation policyChoose Channels

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A: Cancellation policy

B: No cancellation policy

✓ 2 full business cycles ✓ 2153 conversions ✓ 99% confidence level

Choose Channels

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A: Cancellation policy

B: No cancellation policy

9 % increase in CTR

✓ 2 full business cycles ✓ 2153 conversions ✓ 99% confidence level

Choose Channels

Page 12: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Choose Channels Choose Channels

14 day cancellation policy

Page 13: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

A: I guarantee 100% privacy

B: 100% privacy - I will never spam you!

Page 14: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

A: I guarantee 100% privacy

B: 100% privacy - I will never spam you!

Page 15: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

A: I guarantee 100% privacy

B: 100% privacy - I will never spam you!

✓ 4 full weeks of data ✓ 349 conversions ✓ 99% confidence level

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A: I guarantee 100% privacy

B: 100% privacy - I will never spam you!

23% drop i downloads

✓ 4 full weeks of data ✓ 349 conversions ✓ 99% confidence level

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We hate SPAM and promise to keep your email address safe.

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We hate spam and promise to keep your email address SAFE.

Page 19: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

No need to PAY for the product. It is totally free.

Page 20: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

No need to pay for the product. It is TOTALLY FREE.

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WYSIATI@ContentVerve

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@ContentVerve

System 1 System 2(Intuitive thinking) (Analytical thinking)

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@ContentVerve

System 1 System 2

Fast Slow

(Intuitive thinking) (Analytical thinking)

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@ContentVerve

System 1 System 2

FastAutomatic

Slow Effortful

(Intuitive thinking) (Analytical thinking)

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@ContentVerve

System 1 System 2

FastAutomaticEmotional

Slow EffortfulLogical

(Intuitive thinking) (Analytical thinking)

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System 1 System 2

FastAutomaticEmotionalSubconscious

Slow EffortfulLogical Conscious

(Intuitive thinking) (Analytical thinking)

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@ContentVerve

System 1 System 2

A machine for jumping to conclusions

The lazy controller

Page 28: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

I’m a split test junkie!

@ContentVerve

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@ContentVerve

2

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@ContentVerve

0

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I’m a split test junkie!

@ContentVerve

Page 32: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

The Law of Least Effort

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“In the economy of action, effort is a cost… Laziness is built deep into our nature.”

The Law of Least Effort

- Daniel Kahneman

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@ContentVerve

Cognitive Ease

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@ContentVerve

System 1 System 2“Easy” “Strained”

Cognitive Ease

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System 1 System 2“Ahhhh” “ARGHH”

Cognitive Ease

Page 37: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Your password needs to be at least 8 characters long. It must contain at least one letter and at least one number or special character

Must contain at least:

1. Eight characters2. One letter3. One number or special character

+

4.1 upper case letter 5.1 lower case letter 6.Symbol

Page 38: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Your password needs to be at least 8 characters long. It must contain at least one letter and at least one number or special character

Must contain at least:

1. Eight characters2. One letter3. One number or special character

+

4.1 upper case letter 5.1 lower case letter 6.Symbol

Page 39: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Your password needs to be at least 8 characters long. It must contain at least one letter and at least one number or special character

Must contain at least:

1. Eight characters2. One letter3. One number or special character

+

4.1 upper case letter 5.1 lower case letter 6.Symbol

Page 40: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Your password must contain at least one upper case and one lower case letter and one number or symbol.

Must contain at least:

1. Eight characters2. One letter3. One number or special character

+

4. One upper case letter5. One lower case letter 6. Symbol

Page 41: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Your password must contain at least one upper case and one lower case letter and one number or symbol.

Must contain at least:

1. Eight characters2. One letter3. One number or special character

+

4. One upper case letter5. One lower case letter 6. Symbol

Page 42: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Your password must contain at least one upper case and one lower case letter and one number or symbol.

Must contain at least:

1. Eight characters2. One letter3. One number or special character

+

4. One upper case letter5. One lower case letter 6. Symbol

Aagaard1$

Page 43: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Personal info / Tell us a bit about you 

Page 44: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Why are you asking me for this info?

Page 45: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

These details are important; they enable us to identify you whenever you need to ask one of our agents a question.

Why are you asking me for this info?

Page 46: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive
Page 47: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Note: You can easily change or cancel this option, just simply unselect the recur option in your account dashboard.

Page 48: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

EasilyChangeCancel OptionJust Simply UnselectRecur option Account Dashboard

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Change this setting any time.

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Create a Conversion Experience that Facilitates Cognitive Ease…

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What you see is NOT

all there is!!!

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@ContentVerve

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@ContentVerve

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@ContentVerve

x

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@ContentVerve

Page 56: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive
Page 57: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

@ContentVerve

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@ContentVerve

Page 59: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive
Page 60: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Control Treatment

Page 61: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Control Treatment

5 figure increase in revenue

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@ContentVerve

1. Data-driven analysis GA

2. Funnel analysis

3. Interviews w/ sales & support

4. Session playback

5. Feedback polls

6. Form analytics

7. User testing

8. Surveys

Page 63: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

CreativeProcess

AnalyticalProcess X

Sweet Spot

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CreativeProcess

AnalyticalProcess X

Sweeter Spot

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CreativeProcess

AnalyticalProcess X

Not So Sweet Spot

Page 66: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

1. Be aware of WYSIATI & System 1 & 2

Page 67: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

1. Be aware of WYSIATI & System 1 & 2

2. Realize “what you see is NOT all there is”

Page 68: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

1. Be aware of WYSIATI & System 1 & 2

2. Realize “what you see is NOT all there is”

3. Do your homework (Conversion Research)

Page 69: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

1. Be aware of WYSIATI & System 1 & 2

2. Realize “what you see is NOT all there is”

3. Do your homework (Conversion Research)

4. Create a conversion experience that facilitates cognitive ease

Page 70: Copy That Converts - Unbounceunbounce.com/roadtrip/nyc/Michael_Aagaarrd_Roadtrip2015.pdf · Copy That Converts ... 23% drop i downloads 4 full weeks of data ... Fast Slow (Intuitive

Thanks for listening!

@ContentVerve