Matthew Edward Wallace1759 Heron’s Loop Drive, Howell MI 48855 * mattwallace03@yahoo.com * (517)

376-6743 SummaryOne of the strongest professional characteristics I have to offer confident knowledgeable communication and the ability to demonstrate that knowledge consistently and persistently . The core of my success comes from focus; dedication to my career; my ability to conquer unexpected circumstances with integrity and poise. Furthermore, by devoting my time and effort toward acquiring greater responsibility and higher expectations of performance are my immediate goals.

EducationGraduate of Monroe College with a Bachelor’s degree in Information Technology

Apr’15-Present Comcast Corporation Fulfillment TechnicianLansing, MI

Synergy. It is a pleasure for me to detail my role in this corporate culture. I am a fulfillment Comcast Cable Technician LV3 of 4 levels. I create personalized networks for customers within the Comcast system. It is my responsibility to maintain the integrity of a closed system by taking ownership of every job as if I had done the installation. We share resources in order to accomplish our tasks on a scheduled daily basis. I rely on and trust my peers as they do me.

Mar’13-Apr’15 Michigan Bell Telephone Company Inc. Wire Technician Howell, MI

Two and a half months of training, post intellectual competency exam introduced my career with AT&T Uverse. As a contractual employee the expectation is the perform in a efficient manner. Utilizing Michigan Bell Telephone plant technicians use graded wire to build a home network for customers. I found this experience to be crucial in my understanding of corporate business professionalism. It was my intention to climb the ladder from within becoming an network services manager. I learned the importance of corporate vision and it’s mission statement. Furthermore, I was imparted with passion to inspire and uphold accountability through my leadership and example.

Aug’11-Mar’13 Dish Network Field Technician Auburn Hills, MI

I was trained to accomplish a system for installation and repair of satellite systems. In addition, I was given incentive to sell company offered products. My duties included building satellite dishes installation of dish and wiring. Finally, installation of equipment and customer education and sales. In my time there I was fourth in sales for the year.

 Mar’11-Aug’11 Cargo Airport Services Export Analyst Jamaica, NY

I was engaged in the heart of the business boots on the ground. I loaded and itemized broker freight to be shipped on scheduled flights. I also built cargo loads in database while coordinating with warehousing personnel to ensure accuracy. There I learned how valuable every second can be and developed skill in making pressure decisions. Finishing cargo loads down to the last available moment if necessary; and it was so many times. This experience gave me an understanding of the process mechanics that come into play making logistical decisions in the now.

Sept’08-Mar’11 Mount Hope Housing Company Inc. Help Desk Support Analyst Bronx, NY

My functioning role at the company was software and hardware support. I used Active Directory to add and remove employee account permissions, reset passwords, etc. This included on site support of PC and peripheral devices, i.e. printers. It was also my role to provide troubleshooting support via phone managing a base of 1100+ users.

References Available Upon Request