FAQ's (Frequently Asked Questions)

Queries Related to: What are the Timelines? Any Other Formalities Required? What should be my Sanctioned Load?

New Connection

NA

NO Charges 15 Working Days

No charges 5 days working days

No charges

What are the documents required?

What are the charges?

How do I apply for or how do I check the status of request/complaint?

Which category should I apply for?

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1. Website - www.ndpl.com.2. Helpline Number 011 66111912.3. Send SMS to 56070 by typing NDPL NEW.4. Visit nearest District Consumer Care Centers

Construction and Internal Wiring along with MCB Should be completed.

ELCB for 5 KW and above is mandatory.Click Here

Sanctioned Load would depend upon the sum of the connected loads that consumer may simultaneously use for electricity consumption at any given point of time. Click Here to know the approximate wattage of household appliances.

Load Enhancement/ Load Reduction/ Name Change/

Category Change

Name Change - Documents same as for New Connection (above) are required.

Load/Category Change - ID proof, one PP photo

Click Here

These changes shall be effected from the next Billing Cycling after

Completion of formalities including DN Payment and Change in Service

Line if required.

1. Website - www.ndpl.com.2. Helpline Number 011 66111912.3. Visit nearest District Consumer Care Centers

Last bill should be fully paid.

Presence of Registered Consumer at the time of site visit is mandatory in case of Name Change, Load reduction and Category change from higher Tariff to lower Tariff.

Load reduction is not possible in less than one year and can never be less than 50% of Original Sanctioned Load.

Sanctioned Load would depend upon the sum of the connected loads that consumer may simultaneously use for electricity consumption at any given point of time. Click Here to know the approximate wattage of household appliances.

Small Correction in Connection Details such as

Spelling of Name, inadequate Address, CD

Amount, Connection Status - Live/Dead

The documentary proof for the desired change along with last paid bill receipt.

By Visiting Concerned District Consumer Care Center in person with ID Proof.

Metering (Meter Testing/ Fast/ Slow / Burnt /

Damaged / Stop / Faulty/ Shifting/Jump)

Meter Stop/Meter Jump/Meter Burnt/Meter Slow/Meter Fast/Meter Damage - No Documents required.

Meter Stolen - Application, Police FIR copy, ID proof.

Meter Shifting - Application, receipt of last paid bill, ID proof.

No charges for meter Slow/Stop/FaultyFor others - Click Here

Meter Shifting - Site visit 7 Days, Shifting is done within 15 days after payment.

Meter Stop/Meter Damaged - 15 working days for meter replacement.

Meter Slow/Fast/Jump - 15 working days for testing & another 15 working days for replacement if required

Meter Stolen - 12 working days for meter installation after payment.

Meter Burnt - 3 Working Days.

1. Website - www.ndpl.com. (Except Meter Stolen or Shifting)2. Helpline Number - 01166111912 (Except Meter Stolen or Shifting )3. Visit nearest District Consumer Care Centers

In case of jump in meter reading, which is usually due to external

magnetic interference, the average bill is made for disputed period and

jumped reading will be treated as base reading for subsequent bills.

Action for booking against theft and/or assessment may be done in any case of

meter replacement depending upon the condition of meter and

consumption analysis.

RO (Reconnection within 6 Months)

Application, receipt of last paid bill and ID proof of registered consumer. Click Here 2 working days after payment of

normal bill & RO chargesVisit to concerned District Consumer

Care Centres

CID (Consumer Initiated Disconnection)

Application and receipt of last paid bill along with ID proof of registered

consumer.Visit to concerned District Consumer

Care CentresThere may be delay on account of checking for enforcement & legal

status.

Billing (Assessment / Dues Transfer / LPSC Waiver)

Assessment/Dues transfer - NALPSC Waiver (non adjustment of

timely payment)- Bank statement copy if paid through cheque or paid

bill copy if paid through cash.

Assessment Bill/Dues Transfer - 15 days for clarification

LPSC Waiver -Next bill

1. Helpline Number 011 66111912- for understanding purpose only.2. Visit to Consumer Care Centres for submitting details

Misuse withdrawal NA No charges 15 Working Days

NA

NA No charges NA

No Supply NA No charges Helpline No. - 66404040

Street Light NA No charges Within 3 days Helpline No. - 66404444Prepaid Meters

1. Helpline Number 011 66111912.

2. Visit nearest District Consumer Care Centers

This will be done subject to site verification

Reading (No Reading / Wrong Reading / Special Reading / Bill Delievery)

No charges except for special reading

(Rs. 25)No Reading/Wrong Reading/Special Reading/Bill Stop/ - 15 Working DaysNon Delivery of Bills - 4 Working Days

1. Helpline Number 011 66111912.

2. Visit nearest District Consumer Care Centers

Electricity Theft / Harassment /

Misbehaviour / Safety)

Theft - Special Service (IVRS) to Report Theft, Harassment & Safety Issues - 011 27468030

Usually 2 Hours for individual complaints

Click Here for errors and its interpretation

Reference List for Wattage of Applicances

Appliances Approximate WattCFL Lamp 15Regular Lamp 60Tube Light 40Electric Iron 750Immersion Heater 1500Microwave Oven 1000Water Heater / Geyser 1500Instant Geyser 3000Toaster 750

Room Heater15002000

Refrigerator (165 litres) 180Refrigerator (210 litres) 250Refrigerator (300 Lts) 350Air-Conditioner (1 Ton) 1500Air-Conditioner (1.5 Ton) 2250Air-Conditioner (2 Ton) 3000Split AC 2250Table Fan/ Ceiling Fan/ Wall Fan 60Exhaust Fan 100Washing Machine 750Washing Machine with Heater 1500Radio 40Television Small 110Television BIG 200Television - LCD 350Mixer cum Grinder 200Computer 110Computer with Printer 250Pump Motor 375Dessert Cooler 180House Atta Chaki 1500

Invertor400750

For exact wattage of any item, please refer the respective manual

8 1200

6 2400000000000

2 7001 15001 2250

00

6 3602 2002 1500

000

1 2001 350

01 110

01 375

0000

7905

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Document Type Documents Photo One Passport size Photograph of applicant

Identity Proof of Applicant

Driving licenseElectrol Identity Card cardPhoto Identity Card issued by any Govt AgencyPassportPan CardRation card with applicant Photo

Proof of Ownership

2.Registered sale deed3.Registered Perpetual Deed/ Lease Deed4.Registered Conveyance Deed

(b) Registered / Notarized Will6.Registered Partition Deed and registered family settlement

(a) Registered sale deed of plotarea / premises.

(c) Registered/Notarized agreement to sell.

(a) Lease/Rent Agreement on Rs. 50/- stamp paper AND(b) NOC from land loard on Rs.10/- stamp paper AND

(c) ownership proof of landloard i.e. stipulated in point 1 to 9.

Other documents

3.In case of extended portion(1) completion certificate OR

New Connection Documents All documents should be Photo copied and self attested by applicant. FSE will verify from original. We advise applicants to submit PAN Card to avoid non payment of Annual Interest on Security Deposit as

per IT Rules.

1.Registered / notarized GPA (In case of noterized GPA complete back chain required)

5.Special Power of Attorney (In case of noterized SPA complete back chain required)ONLY if accompanied by all the following below documents:-

(a) Registered / Notarized Agreement to sell.

7.Registered Relinquishment Deed 8.Registered Will along with either Succession certificate and/or Probate /or Death Certificate of executant of will.9.Allotment letter issued by private builder along with either of following documents:-

(b) Registered/Notarized GPA. (In case of noterized GPA complete back chain required)

10. For rented properties following combination of documents are required:-

11. For commercial complex registered sale Deed/Notarized Agreement to sell with complete back chain is required along with any document stiputaled in point 5 to 10 above

12.DDA Mutation Letter/Land & devlopment officer Mutation letter.1.Completion certificate Issued by DDA or MCD for authorised area.2. In case of industrial connection Industrial License is mandatory in the name of applicant.

(2)(a) Indemminty Bond and NOC duly signed by authorized owner AND

Other documents

(b) Affidavit from applicant

7.For agriculture connection BDO Letter is a must.

Rectification Deed is required.

For Village Area following documents are required

Documents Farat or KhatauniGram Panchayat Certificate/Allotment letter.Ownership proof as stipulated in point 1 to 9.

For JJ Cluster (Jhuggi) following documents are required

Documents

Ration card of same address + voter I-card for the same address

For JJ colony/Resettlement colony devloped by DDA/MCD

DocumentsAllotment Letter

Note:-

MCD Mutation letter will not to be accepted as ownership proof.

Completion certificate/affidavit is compulsory for authorised area

5. If the applicant is applying for second time or asking for MIP (Multi Industrial connections), copy of seprate Industrial License for providing new Industrial connections shall be mandatory even for multiple SIP connections in one plot.

6.Teh Bazaari certificate AND latest rent receipt issued by MCD for khoka/temprory structure

8.In case of any mistake regarding name and address in the provided documents, Registered or notrized

9. Letter from area councilor/MLA on their letter head and duly stamped in case of any address change

10. In case of original owner has been expired, then list of legal hires and NOC form them in favor of applicant required.

11. In case of LTD./PVT LTD. CO. MOA, list of present director & resolution in favor of applicant.

Lal Dora Certificate from MLA + Voter I-Card for the same address /Ration card of same address

In case of applicant not having ID Proof of applied address then Letter from area councilor/MLA on their letter head and duly stamped regarding applied address occupancy

Registered / notarized GPA (In case of noterized GPA complete back chain required)

Seprate dwelling unit means if a unit has a seperate kitchen then the same shall be treated as seperate dwelling unit.

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New Connection Charges Comprise of Security Deposit (Refundable) and Service Line Cum Development Charges

Security Deposit Service Line cum Development Charges*S. No. Category Amount (Rs./KW) S.No.

1 Domestic 600 12 Non-Domestic 1500 24 Industrial 1500 35 Agriculture 300 46 Street Light 1500 5

7 Railway, DMRC 1500 6

8 600

9

Upto 3 days 300

Load Change would mean Security deposit adjustment for difference in load and applicable Service Line charges.

Mushroom Cultivation * Not applicable in CGHS/DDA Flats, where Busbar connections are provided with

SLD charges paid once and no need for change in Service lineTemporary Connection:

Name Change Security Deposit as per applicable rates UNLESS an NOC is obtained from the

previous Registered Consumer (RC). In case of Change of name from Father to Son, NOC from Mother/Siblings is required along with proof of being Legal Heir.

Upto 7 days and multiple thereof, in

block of 7 days500 per 7 days block or

part thereof

For regular use/construction

works1.5 times relevant

category

New Connection Charges Comprise of Security Deposit (Refundable) and Service Line Cum Development Charges

Service Line cum Development Charges*Sanctioned Load (kW) Amount (Rs)

Upto 5 3000More than 5 upto 10 7000

More than 10 upto 20 11000More than 20 upto 50 16000

More than 50 upto 100 31000

More than 100 kW (at 11kV)

Load Change would mean Security deposit adjustment for difference in load and applicable Service Line charges.

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50 % of the cost of HT cables/line/switchgear

* Not applicable in CGHS/DDA Flats, where Busbar connections are provided with SLD charges paid once and no need for change in Service line

Name Change Security Deposit as per applicable rates UNLESS an NOC is obtained from the

previous Registered Consumer (RC). In case of Change of name from Father to Son, NOC from Mother/Siblings is required along with proof of being Legal Heir.

Reconnection Charges*S No. Category Charges (Rs.)

1 60

2 Polyphase / CT Meter 200

3 HT Installation 500*In addition to full payment of last bill

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Normal Single Phase Meter

Times Lines for New Connection and Load Enhancement

S. No. Description

1 12 days

2 15 days

3 60 days

4 120 days

5 180 days

6 240 days

7 6 months

8 Twelve Months

Time Limit (from the date payment of DN)

Where release of New Connection is possible from the existing network

Electrified Areas (Where extension of LT line up to 5 poles is required)

Electrified Areas (Where extension of lines or augmentation of Distribution Transformer is required)

Electrified Areas (Where new Distribution Transformer is required)

Electrified Areas (Where existing 11 KV network needs to be strengthened)

Electrified Areas (Where existing 66/33 KV grid sub-station needs to be augmented)

Un-Electrified Areas (Where augmentation from nearby existing network is possible)

Un-Electrified Areas / Green Field Projects (Where new network is to be laid or grid station needs to be established)

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Charges for Meter Services

Meter Jump Rs. 25 for special reading

Meter Shifting Meter Testing (Fast)

Meter Shifting Charges Without Cable Replacement S.No

Activity Charges (Rs.) 1

Shifting of Single Phase Meter 600 2

Shifting of Three Phase Meter 650 3

Shifting of CT Meter 4

Charges (Rs.)

2x10 Sq mm cable 10002x25 Sq mm cable 15004x25 Sq mm cable 40004x50 Sq mm cable 45004x95 Sq mm cable 8000

4x150 Sq mm cable 15000

Metering (Burnt / Damaged/Stolen)

Cost of Meter and/or Service Line if reason for meter burnt and Damage is attributable to

consumer Back to Main Sheet

Category

MeterSingle Phase

Three Phase

CT Meter

 1600 HT Meter

Additional Charges (In Case Cable Replacement Required)

Description of Replaced Cable

Meter Testing (Fast)

Rs. 50

Rs. 100

Rs. 500

Rs. 2000

Rs./Meter

Pre-Paid Meter Issues & Resolutions

Meter Display Interpretation

No Credit

Duplicate

Wrong Tar

Incorrect Coupon number is wrong

ConnFaulty

No Display Take request in meter damage

Meter is working properly, consumer to recharge meter as there is no account balance

in meter.Consumer to enter new recharge coupon number

Consumer to enter earlier recharge coupons number.

Connection wire is damage, Call up helpline 011 66111912 and make request for repair

Repeated Disconnection

Consumer to enhance his load or check his internal wiring

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Classification of Supply or Category of Electricity Connection

1.      Domestic Connectiona.     Connections under this category are provided for consumers as specified below:(i)                 Residential consumers(ii)               Hostels of recognized/aided institutions of Municipal Corporation of Delhi or Govt. of the NCT of Delhi.(iii)              Staircase lighting in residential flats separately metered.(iv)            Compound lighting, lifts and water pumps etc., for drinking water supply and firefighting equipment in residential complexes.(v)              Dispensary/Hospitals/Public Libraries/School/Working Women’s Hostel/Orphanage/Charitable homes run by the Municipal Corporation of Delhi or the Government of the NCT of Delhi.(vi)            Small Health Centers approved by the Department of Health, Government of NCT of Delhi for providing Charitable Services only.(vii)           Recognized Centers for welfare of blind, deaf and dumb, spastic children, physically handicapped persons as approved by the Government of NCT of Delhi.(viii)         Places of worship.(ix)             Cheshire homes/orphanage.(x)              Electric crematoriums.

b.     Professionals like architects, engineers, doctors, lawyers, chartered accountants may utilize up to 25% of the covered area of residential space in their possession, up to a maximum of 50 square meters, for carrying out professional work in the nature of consultancy without attracting non-domestic tariff for the electricity consumed provided that these requirement are complied with.

2.      Non – Domestic (Commercial)

2.1  Low Tension (NDLT-I)i           Connections under this category are provided for consumers having load up to 100 kW for lighting, fan and heating/cooling power appliances in all non-domestic establishments as defined below: a.     Hostels (other than those recognized/aided institutions of Municipal Corporation of Delhi or Govt. of the NCT of Delhi)b.     Schools/colleges (Other than those run by Municipal Corporation of Delhi or the Government of NCT Delhi)c.     Auditoriumsd.     Hospitals, nursing homes/diagnostic centers other than those run by Municipal Corporation of Delhi or the Govt. of NCT of Delhi.e.     Railways (other than traction)f.        Hotels and restaurantsg.     Cinemash.     Banksi.         Petrol pumpsj.         All other establishments, i.e., shops, chemists, tailors, washing, dyeing etc. which do not come under the Factories Act.k.      Cattle farms, fisheries, piggeries, poultry farms, floriculture, horticulture, plant nurseryl.         Farm houses being used for commercial activity

2.2 Mixed Load High Tension (MLHT)

3.1 Small Industrial Power (SIP)

Connections upto 100 kW under this category are provided for mushroom growing/cultivation.

Such connections are provided for traffic signals and blinkers of Traffic Police

m.   DMRC for its commercial activities other than traction.n.     Ice-cream parlours and o.     Any other category of commercial consumers not specified/covered in any other category in this Section

MLHT connections are provided to consumers having load (other than industrial load) above 100 kW for lighting, fan, heating/cooling and power appliances in Domestic/Non-Domestic establishments including pumping loads of Delhi Jal Board / Delhi Development Authority/ Municipal Corporation of Delhi and supply to Delhi Metro Rail Corporation (DMRC) Ltd. for their ongoing construction projects and for commercial purposes other than traction.

3.      Industrial

Such connections are provided to Industrial consumers with load up to 100 kW including for lighting, heating and cooling load.

3.2 Large Industrial PowerSuch connections are provided to large industrial consumers having load above 100 kW including for lighting, heating and cooling load.

4. Agriculture Connection: Connections under Agriculture Category are provided for tube wells for irrigation, threshing and kutti-cutting in conjuction with pumping load for irrigation purposes and for lighting load for bonafide use in Kothra.

5.      Mushroom cultivation

6.      Street lighting

Connections under this category are provided to all street lighting consumers including Municipal Corporation of Delhi, Delhi Development Authority, Public Works Department/Central Public Works Department/Delhi State Industrial Development Corporation/Military Engineering Service/Co-operative Group Housing Societies and the Slums Department of the Government of NCT of Delhi etc.

7.      Signal and Blinkers

8.      Railway Traction Connections under this category are provided for railway traction other than Delhi Metro Rail Corporation for connected load above 100 kW.

9.      Delhi Metro Rail Corporation Ltd.Connections under this category are provided for Delhi Metro Rail Corporation for its traction and operational requirements.

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