Cooper uxbc emessence_embark_deliverables

Cooper U ©2014 I UX Boot Camp 1

UX Boot

Camp:

Emessence

Team Embark

Deliverables Deck


MS Tracker Synopsis

Individuals with MS face uncertainty in understanding the current

state of their health and the effectiveness of their treatments. These

people want more information regarding the progression of their MS

and their symptoms so as to prevent attacks and relapses. Emesence

wants to be able to provide a product that their customers can rely

on as an integral part of their disease management.

MS Tracker is a mobile app that allows people living with MS to track

relevant health and symptom data, view their changes in health over

time, and easily communicate with their care team. Overall, MS

Tracker provides more detailed insight into the progression of MS so

as to allow users to make more informed decisions regarding lifestyle

and treatments.


Emessence

Edith Stiles45, Freelance, Finance officerSacramento, CA

STORYBOUT MELANY:

Edith, mother of 2, was diagnosed with MS when she was 29 after experiencing some numbness. She is now in the relapse remitting stage and needs to limit physical activity and how much she does in a day. She has made many lifestyle changes: reduced working hours, asking her kids and husband to take on more of the household chores, and being more intentional about getting enough rest.

GOALS

+ Do what she can do prevent another attack

+ Feel like she makes informed decisions about her MS treatments as her symptoms change over time

+ Understand what symptoms are MS-related versus side effects of treatment

+ Feel self-reliant but know when to ask for help

I want to have a say in what’s next in my treatment.

“

”


BEHAVIORS

+ Accepts that MS is a part of her life

+ Isn’t always aware of changes in her

symptoms; often her family or co-

works will point out when she is not

performing as well

+ Balances use of traditional medication

with alternative treatments

+ Tries to modify rest, diet and activity

level to prevent relapses

+ Doesn’t typically disclose her

condition to colleagues; shares on a

need-to-know basis

+ Open to offering advice or guidance to

others with MS when referred to her

PAIN POINTS

+ Not knowing whether her symptoms are

MS or drug related

+ Doesn’t have a good sense of the details of changes in her symptoms beyond the last few weeks

+ Sometimes has difficulty integrating doctors recommendations into her life

+ Still figuring out how to manage stress consistently

PERSONA: Edith Stiles


Edith Decides How Much Stress is Too Much

Scenario



Scenario


Step 7

Dashboard

• At-a-glance view of any symptoms and triggers the user wants to track

• Toggle between week, day, year, lifetime, and since starting a drug

• Easy access to care team page, on which the user can add in friends, family members, and medical professionals she may want to share her data with


Step 7

Symptom Detail Screen

• Detailed view of a tracked symptom or trigger, with a basic analysis of the patterns

• Action buttons to manually add a data point, to send a message with the data, or to access more information on the symptom or trigger


Step 9

Communications Screen

• If a user chooses to send a message, an email is auto-populated with her care team, a message, a link to the relevant data, and a snapshot of that data.


Other ideas: Manually add a data point

from the dashboard • Use gestures to

manually add a data point directly from the dashboard

• Customize input screens based on the symptom

• For something like pain, use a full screen slider that changes from “no pain” to “extreme pain,” with a corresponding number measurement


Other ideas: Care team Screen

• Contact info for each member of the user’s care team is stored on a single screen in the app

• The user can add or delete people from this screen


Other ideas: Add new symptoms and

triggers


Research Interview Notes

“Stress is a killer...particularly for people with MS”. Retiring reduced

stress, but retiring had its own problems. Since then has been very

careful about stress. Manages stress by trying to do one thing a day,

in the morning when he has the most energy. Lot of control of stress

and of expectations.

– Richard

Does not use anything to track her symptoms. Uses an app to track

her heart rate, stays really high (~115) even at night. Never goes to

see a doctor before it hits 100. Doctors asked her to log it. Used to

have a sheet that kids would color over. Now she uses her iphone’s

Notes application. No one has ever suggested using a tracking app

to track her symptoms. She has good days and bad days.

Especially because of her memory problems, she has to do a lot of

guesswork when going in to the doctor and explaining those.

– Lynn


Scott Maiwald

[email protected]

Lissa Doty

[email protected]

Fidel Sosa

[email protected]

Maya M. Wagoner

[email protected]

Team Embark

mailto:[email protected]




Cooper uxbc emessence_embark_deliverables

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