Cool profs ret turning logistic data into valuable traveler information - joachim vandecasteele...

© 2013 COOLProfs © 2013 COOLProfs

Turning Logistic Data Into

Valuable Traveler Information

Joachim Vandecasteele

CTO COOLProfs

http://bit.ly/RETNXTSTP

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Rotterdamse Elektrische Tram

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600.000 Travelers a Day!

Travelers

Daily 600.000 Yearly 185.700.000

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Public Transport

Lines Vehicles

Bus 34 238

Tram 8 118

Metro 3 152

Fast Ferry 1 1

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Timetable

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Planned Events

http://www.google.nl/url?sa=i&rct=j&q=rotterdam+marathon&source=images&cd=&cad=rja&docid=yw4VB8xjbCx_RM&tbnid=Rb2l_q8hrtTgtM:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.rotterdam.nl%2Fprojectenlandmeten&ei=giNKUeviOMa20QWO_YDoBA&bvm=bv.44011176,d.d2k&psig=AFQjCNGBwH2pnHhL83wapEXODiS0jSatMQ&ust=1363899635031509

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Unplanned Events

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=ww-s3XqsvQKpfM&tbnid=DnWIYYuHNjI6oM:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.nufoto.nl%2Ffotos%2F124015%2Fret-trams-gestrand.html&ei=Y3tVUY2zMsmu0QWZ7ICwDA&bvm=bv.44442042,d.ZWU&psig=AFQjCNFTFbLrbc3lJ9y7hRPMK0c5hXGTwQ&ust=1364643036662860

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Application Landscape

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Internal Data Store

Employees Contracts

Roster planning

Daily schedule

Overtime

Leave rights

Vacation Outsourced

Services

Employees

Infrastructure

Timeschedule

Service allocatie

Systems

Interfaces

Authorization

Organisation

RIDS

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So, what’s the problem?

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RIVER

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Communication Channels

RET

Website

Twitter Dynamic

Displays

Tablets

Employees OV9292

website

E-mail

SMS

Radio

Rijnmond Metro

Stations

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Website

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Twitter

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Dynamic Displays

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Tablets RET Employees

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Radio Rijnmond

http://www.google.nl/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=DwXnSwuLq_JJNM&tbnid=tiyiRpF_HciZ3M:&ved=0CAUQjRw&url=http%3A%2F%2Fwww.benderaaf.nl%2Findex.php%2Fbommen-en-branden-in-nesselande.html&ei=TYtMUZ-oE8uW0QW_moHIBQ&bvm=bv.44158598,d.d2k&psig=AFQjCNGc9exSgiwzY0tBRSoiYJAiJeKkcQ&ust=1364057225238478

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Wrap-up

• Informing Daily 600.000 Travelers

• About Disruptions in the Timetable

• Using a Central Data Store (RIDS)

• Crafted with OutSystems Agile Platform

• Supporting a Multi Channel Communication

• Creating Valuable Travel Information!

“Thanks to the new RIVER system the travelers informants can

respond much more quickly on disturbance in the timetable.

First, it took an average of twenty minutes to get all the

information channels to operate, now only two minutes.” Patricia van Caubergh, Marketing, Sales & Services of RET

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… and what do the travellers think?

Type of

transportation

2012 Target

Metro 6,3 6,3

Tram 6,0 5,7

Bus 5,5 5,5

Total 6,0 6,0

Customer satisfaction on the aspect

of information about disturbances

Cool profs ret turning logistic data into valuable traveler information - joachim vandecasteele...

Technology

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