CooCall for iPhone User Manual - Zycoo - HomePage...-1- CooCall for iPhone User Manual Introduction...
Transcript of CooCall for iPhone User Manual - Zycoo - HomePage...-1- CooCall for iPhone User Manual Introduction...
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CooCall for iPhone User Manual
Version v2.0.2
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ContentsIntroduction.....................................................................................................................................1Features............................................................................................................................................1PrerequisitesandNotices.................................................................................................................2InstallationandSetup.......................................................................................................................3
CooCallInstallation...................................................................................................................3PermissionSettings..................................................................................................................4AccountSettings.......................................................................................................................6
Contacts............................................................................................................................................7PhoneSystem...........................................................................................................................7MobilePhone.........................................................................................................................10Extensions..............................................................................................................................12Favorites.................................................................................................................................13
PhoneCalls.....................................................................................................................................14ReceiveCalls...........................................................................................................................14PushNotificationandCallKit..................................................................................................15MakeCalls..............................................................................................................................16CallFeatures...........................................................................................................................17Mute/UnmuteMicrophone....................................................................................................18CallHold.................................................................................................................................18OneTouchRecording..............................................................................................................18CallTransfer............................................................................................................................19Speaker...................................................................................................................................22Keypad....................................................................................................................................22Bluetooth................................................................................................................................22CallHistory.............................................................................................................................22Voicemail................................................................................................................................25Recording................................................................................................................................27
MoreSettings.................................................................................................................................28Account..................................................................................................................................28Audio......................................................................................................................................29PushNotification....................................................................................................................31About......................................................................................................................................33
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Introduction
BYOD(BringYourOwnDevice),studyshowsthat82%ofemployeesthinkthatsmartphonesplayacriticalroleinbusiness.ThestudyalsoshowsbenefitsofBYODincludeincreasedproductivity,employee satisfaction, and cost savings for the company. Youmay check Emails, access onlineofficesystemswithout limitationofyourwhereabouts.BYOD is showingusaprevalentofficingsceneforpresentandthefuture.As about the enterprises' phone systems, from the circuit switched legacy PBX with analogphonestoIPPBXwithIPphones,andthentotheprevalenceofBYOD,integratingtheenterprises'phonesystemwiththesmartphonesisjustaroundthecorner.JustthesameasyoucheckEmailsand access online office systems, youmay bring your office extensionwith you anywhere youwant,andanswerandmakephonecallsthroughyourofficeIPphonesysteminacafe,atairportandevenabroad.ThiscouldbedonebyZYCOOCooVoxseries(v3.1.0software)withthefreenewsoftphoneAPPCooCall(v2.0.2).CooCall is thesoftphoneAPPdedicated forZYCOOCooVoxseries IPphonesystem. ItwillbringyouwholenewofficeIPphonesystemuserexperiences.
Features
l ScanQRcodetoconfigureextensionnumberl Newvoicemailnotice/download/playbackl Newrecordingnotice/download/playbackl Companyphonebookl Extensionlistandpresencel Pushnotification(Wakeupappfrombackgrounduponincomingcalls)l CallKitsupport(Answeringincomingcallwithoutunlockphonescreen)l Onetouchrecordingl Bluetoothphonecallsl Callhold
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PrerequisitesandNotices
l iPhoneSoftwareVersion:iOS10andhigher
l Network:
3G/4G/WLANl ExtensionQRCode
1.CanbesentbythesystemadministratorbyEmail2.CanbeaccessedfromyourextensionuserWebportal
Noticesl If you are not sure about how to get your extensionQR code, please contact the system
administrator.l Please do keep the extension QR code confidential, otherwise your extension will be
exploitedbymalicioususers.
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InstallationandSetup
CooCallInstallation
OpenAPPStoreonyouriPhoneandsearch“CooCall”todownloadit.Afterdownloading,therewillbeaCooCalliconcreatedonyourphonescreen,taptorunit.
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PermissionSettings
OnthefirsttimestartupofCooCall,thefollowingpermissionsneedtobegrantedforCooCalltofunctionnormally.l PermissionstoaccesstheInternet
Please tap “WLAN&Cellular” toallowCooCall access Internet fromanywhere there’s Internetconnection.OtherwisephonecallwillnotworkwithoutInternetconnection.l Permissiontosendnotifications
Please tap “Allow” to allow CooCall send you notifications. The CooVox serieswill try to sendnotificationtoyouriPhoneuponincomingcallwhenyouriPhonescreenislockedortheCooCallAPP is not running in foreground. Once notification received it will wake up CooCall for theincomingcall.Ifyouchoose“Don’tAllow”,you’llnotbeabletoreceiveanyincomingcallswheniPhonescreenislockedortheAPPisnotrunninginforeground. l Permissiontousemicrophone
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Please tap “OK” to allow CooCall use iPhone’smicrophone, so the other side could hear yourvoiceduringaphonecallusingCooCall.l Permissiontoaccesscontacts
Youcouldchoosetoallowordon’tallowCooCallaccessyourcontacts.Ifallowed,youcoulddialthecontacts’numberfromCooCallusingyourofficeIPphonesystemtrunklines.Ifdon’tallow,themobilephonecontactswillnotbeaccessedbyCooCallandthe“Contacts”->“MobilePhone”screenwillbeblank.NoticeIfyouchoosetoallowCooCallaccessingyourmobilephonecontacts,thecontactsinfowillonlybeusedlocallyontheAPP,theIPphonesystemwillnotbeabletoaccessyourcontactsthroughCooCall.Onlythecontacts’numbersyoudialedwillgeneratecallhistoryontheIPphonesystem,butonlythenumbers,nothingelse.
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AccountSettings
Afterthepermissionsettings,you’llseetheinitialsetupscreenofCooCall.
TapthescanbuttontoscanyourextensionQRcodethentheaccountsettingswouldbedone.BeforeyoucanscantheQRcode,CooCallrequiresthepermissiontoaccessthecameraofyouriPhone.
Please tap “OK” to allowCooCall use your iPhone’s camera to scan the extensionQR code forextension registration. If you have the QR code image in your photo album, youmay tap the“Album”buttononthetoprighttolocateandscantheQRcodeimagefromphotoalbum.
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Contacts
ThecontactsfeatureofCooCallcanintegratecontactsofyourcompanyphonebookstoredintheIPphonesystem,theextensionlistandyourmobilephonecontactsforyoutocallthesecontactsfromCooCallthroughtheIPphonesystem.Andtheinboundcallsofthesecontactswillalsoshowtheircontactinfoontheincomingcallscreen.
PhoneSystem
The contacts list on “Phone System” screen are from your IP phone system, CooCall candownloadthecontactsofyourIPphonesystemphonebooktoyouriPhone.Youmayclicktodialthesecontacts’numbersfromCooCallandwhenthesecontactsdial intoyourIPphonesystemandthecallsreachyourextensiononCooCall,itwillalsodisplaythecontactinfo.
TheContactslistwillbeintegratedwithCooCallonceyouhavetheextensionnumberregistered.Userscouldslidedownfromthetopofthelisttorefreshthewholelist.Taponacontacttoviewthecontactdetails.
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If this is a frequent contact, please tap the button to add the contact to the “Favorites”
menu.
If youwish todial thisnumberplease tap the button.Beforedialing,youcouldchoose to
addprefixandthendialthenumber.
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Tap“AddPrefix”andthenumberpadwillshowup,addprefixbyusingthenumberpad,afterthistap“Dial”todialthisnumber.Aboutwhichprefixesshouldbeused,itdependsonhowyouaregoingtocallthisnumberfromtheIPphonesystem,ifyouarenotsureaboutthis,pleasecontactthesystemadministrator.NoticeAdd prefix before dialing a numberwill not change the contact’s number of IP phone systemcontacts.CooCallwillnotmodifythecontactsbyanyothermenuseither.
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MobilePhone
TointegratethecontactsofthemobilephonewithCooCall,youshouldgranttheaccesstoyourcontactsonthe initial startupofCooCallAPP.Otherwisepleaserun“Settings”andfindCooCallandenablecontactsaccessasshownbelow.
ContactslistintegratedfromyouriPhonecontactsonCooCallisshownasbelow.
GrantaccesstoContacts
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Ifthere’sanyupdateofyouriPhonecontacts,pleaseslidedownfromthetopofthelisttorefreshonCooCall.Add a contact to “Favorites” menu or dial a contact’s number is the same as mentionedpreviouslyinthePhoneSystemcontacts.NoticeAddprefixbeforedialinganumberwillnotchangethecontact’snumberofyouriPhonecontacts.CooCallwillnotmodifyyouriPhonecontactsbyanyothermenuseither.
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Extensions
CooCallcoulddownloadtheextensionlistandmonitortheextensions’real-timestatus.
Users could add the desired extension to “Favorites” menu, and could tap to dial an idleextensionnumbertomakeanextensiontoextensioncall.
Idle
Busy(InCall)
Offline
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Favorites
CooCalluserscouldaddcontactsfrom“PhoneSystem”,“MobilePhone”and“Extension”menustothe“Favorites”menuforusersbeingabletolocatethefrequentcontactseasilyandquickly.Contactsfrom3differentmenuswilldisplayedseparately,fortheextensions,thereal-timestatuswillstillbeabletobemonitoredhereinthe“Favorites”menu.
To remove a contact from the “Favorites” menu, please tap the button on the contact’sdetailsscreen.
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PhoneCalls
ReceiveCalls
WhenCooCall is running in foreground, and if at thismoment there’s incoming call, userswillhearringtoneandseetheincomingcallscreenasbelow.
CooCallwillmatch the caller IDwith the contacts had been integratedwith it. If the caller IDmatched the contact, the contact namewill be displayed as the caller. If no contactmatched,thenitwilldisplaythecallerIDonly.Usercouldeither takethiscallbytappingthe“Accept”buttonorreject thecallbytappingthe“Decline”button.NoticeIn3G/4Gnetwork,itwillconsumearound1MBdataforeachminuteoftheVoIPcalls.
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PushNotificationandCallKit
Push Notification guarantees CooCall can receive incoming calls anywhere and anytime whenthere's Internetconnection.Bydefaultpushnotification isnotenabledontheCooVoxseries IPphonesystem.CooCallusershavetoenableitfromthe"More"->"PushNotification"screen,formoredetailspleaserefertoPushNotification.Youmayalsoenablepushnotificationbyusingfeaturecodes,simplydial"*19",whenyouheara"beep"soundthenpushnotification isenabled.Whenuserswant todisable it, justsimplydial"*019", when you hear a "beep" sound then push notification is disabled. The feature codescouldbechangedbythesystemadmin,youmaycheckitoutonyourextensionuserwebportaloryoumayconsulttheadminuser.Whenthere’sincomingcallandyouriPhonescreenislocked,theincomingcallscreenisasbelow.
Simply slide to answer the incoming call without unlocking the phone screen. When there’sincoming call and the phone screen is unlocked, the incoming call screen is the same asmentionedpreviouslyinReceiveCalls.
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MakeCalls
OntheCooCall’s“Dialer”screen,bytappingthe menubuttonyoumaydisplayorhidethe
maindialpad.Byusingthedialpadyoumaydialanumberdirectly.
Thedialpadisusuallyusedtodialnumberswhichdoesnotexist intheCooCall’scontactlist. Ifprefixesneedtobeadded,pleasedon’t forgettouseprefixestodial thenumbers.Except longpressthe“0”keycanentera“+”,otherkeyscanbeonlyshortpressedtoenterdigitsand“*”and“#”.Whenyouhaveenteredthecompletenumber,tapthedialbuttontomakeacall.
If the number entered needs to be modified, please use the button to delete the errordigitsandre-enterthenumber.
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CallFeatures
Once an outbound call had been answered by the other party or the incoming call had beenansweredbyyou,itwilldisplaytheincallscreenasshownbelow.
Theotherparty’snameandnumberwillbedisplayedatthetopoftheincallscreen.Beneaththecallernameandcallernumber,atimerofthiscallconversationisdisplayed.Inthemiddleoftheincallscreen,therearesomecallfeatureslike,mute/unmute,onetouchrecording,calltransfer,etc.Atthebottomofthisscreenahangupbuttoncouldbeusedtoterminatethecall.
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Mute/UnmuteMicrophone
Wheninalivecall,youcouldmute/unmuteyourmicrophonewhennecessary.Tapthe
buttonyoumaymuteyourmicrophone,and the statusof thebuttonwill change to ,
andatthismomenttheotherpartywillnothearyourvoice.Whenyouwanttounmuteyourself,justtapthe“Unmute”button.
CallHold
While in a live call, if youwant to hold this call, just simply tap on the button, the
other partywill be put on hold andwill hear the holdmusic. You could now deal with someaffairsandresumethecalllater.
Toresumethiscallpleasetapthe onceagain,thecallwillthenberesumed.
OneTouchRecording
Onetouchrecordingisalsoknownasrecordondemand.Whileinalivecallifyouwanttorecord
it,pleasejusttaponthe button.
Once record ison, thebuttonstatuswill change in to to indicateyou that thecall is
beingrecorded.Andtherecordingcannotbestoppeduntiltocallisterminated.
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CallTransfer
Calltransferfeaturecouldbeusedtotransferalivecalltoanothernumber.Whileinacall,user
couldtapthe button,andthekeypadwillshowupwithanoptiontosearchcontacts
fromthecontactlist.Youcouldeithermanuallydialthenumbertotransferthecalloryoucoulddialthenumberfromthecontactlistthentotransfer.
Ifyouwishtodialthenumberdirectly,pleaseusethekeypadtodialit,andthehangupbuttonwillthenbecomeadialbuttonforyoutodialthethirdparty’snumber.Ifyouwishtosearchthecontactfromthecontactlistpleaseclickonthe“Contacts”option.
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Whenyouselectanumberfromthecontact list,thenumberofthiscontactwilldisplayonthekeypadscreen,thenyoudialitthesamewayasyouenteredthenumberfromthekeypad.OnceCooCallstartedtodialthethirdparty’snumber,theotherpartywillbeputonholdwithonholdmusic.Thetransferinprogressscreenisasbelow.
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Oncethethirdpartyanswersthecall,youmayintroducethecallfirst.Ifthethirdpartyagreedtoansweritthenyoutap“CompleteTransfer”button.Thecallwillthenbesuccessfullytransferredtothethirdpartyandyouwillbedisconnectedfromthecall. If the third party rejected to take this call, then you can tap “Abort Transfer” button to aborttransferringthiscall,thethirdpartywillbedisconnectedandtheoriginalcallwillberesumed.Ifyouwant tostopthetransferprocessbefore thethirdpartyanswering thecall,youmaytap“AbortTransfer”toresumethecall,thethirdpartywillstopringingatthesametime.Ifyoutapthe “Complete Transfer” button before the third party answers the call, the call will betransferredimmediately.
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Speaker
You could use speakermode tomake and receive phone calls the sameway as you use youriPhonetomakeandreceivephonecalls.
Keypad
Keypad inthecallmenucouldbeusedtodialsomefeaturecodeswhichareavailableduringaphonecall.FormoreinformationpleasechecktheCooVoxseriesExtensionUserManualoryoucanrefertothefeaturecodeshelpinfoontheextensionuserWebportal.And it couldbeusedwhenyoucalling intosomeother IVRsystemswhich requirekeypresses,youmayusethekeypadtoenterthedesiredkeypresses.
Bluetooth
If your iPhone has been connected with Bluetooth headphones, the phone call conversationscouldbehadwiththewirelessheadphonesinsteadofholdinganiPhoneinyourhand.NoticeWe recommend you use Apple AirPods, other Bluetooth headphones may have compatibilityissueswithiPhone.
CallHistory
InCallHistorythereare3kindsofphonecallrecords,outboundcalls, inboundcallsandmissed
calls.Usermayslidedownthelisttoseemorerecordsorcouldtap tohidethedialpadto
viewmorerecords.Callhistoryscreenisshownasbelow.
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Tapononeoftherecordsyoumaycheckthedetailedinfoofthiscall.Pleasecheckthediagrambelow.
MissedCall
InboundCall
OutboundCall
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The calls of the same number on the same day will bemerged into one record. On the callshistoryscreenwill showthe latestcall info.Whenyouviewthedetailsyou’llbeable toseeallcallswiththisnumber/contact.NoticeYoumayslidetothe left todeletearecord,but therecordonthe IPphonesystemwillnotbedeleted.
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Voicemail
Whenyouhavenewvoicemail,therewillbearedmarkonthe“Voicemail”menulikethebelowexample.
Taponthe“Voicemail”menutocheckthenewmessage/messages.
NewVoicemailPending
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Themessageswith redenvelopemarkarenewmessages.Theoneswithgreenenvelopemarkareoldmessages.Andyoumayslidedownthewholelisttorefreshthemessagelist.Taponthenewmessageandyou’llbeabletoplaybackthismessagedirectlyfromCooCall.
New(unread)message
Old(read)message
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Bydefault, thevoicemailswillnotbedownloadedtoyour iPhone, itwillonlygeneratea listofvoicemessages,whenyoutapononeofthemessagestocheckthevoicemessagedetailsitwillthenstarttodownloadthismessage. Oncedownloadedtheplaybuttonwillshowupandyou justhavetotapontheplaybuttontoplaybackthemessage.Ifyouwishtomakeacallbacktothecallerpleasetaponthedialbutton.NoticeVoicemailsareonlytobeviewedbutnottobedeleted.Youmaydeletethevoicemailsfromyourextensionuserwebportal.
Recording
Ifyourextensionhadbeenenabledwithcallrecordingorifyouusedonetouchrecordingfeatureduring a phone call, you’ll be able to check those recordings directly from the “Recordings”screen.Aftereachcall,CooCallwilltrytorefreshtherecordinglist,ifthere’reanynewrecordingsyou’llseearedmarkonthe“Recordings”menuthesameasyougotnewvoicemails.Andit’sthesamewayforyoutocheckandplaybacktherecordingsasthevoicemails.NoticeRecordingscanonlybecheckedandplayedbutcannotbedeletedfromCooCall.
Taptoplayback
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MoreSettings
Account
YourextensionnumbershouldbeconfiguredonthefirsttimewhenyoustartupCooCall.When
you want to change an account ormodify the account info, youmay do it on the “More” ->
“Account”screen.
TheaccountcredentialsareallobtainedfromtheextensionQRcodesoyoudon’thavetodoany
manuallysettings.Onlythe“Location”couldbechosenfrom“InsideOffice”and“OutsideOffice”.
Toguaranteeitalwaysworks,CooCalluses“OutsideOffice”bydefault, itwillworknomatter if
youareusing localofficeWLANor3G/4G.But ifyouchoose“InsideOffice” itwillonlywork in
your local officeWLAN. Don’t forget to switch back to “Outside Office” before you leave the
ScanQRCodefromhere
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office.
If you are going to change an extension number, please tap the scan button on the top right
corner. After scanning the extension QR code, the extension register status will change to
“Unregistered”pleasetapthe“Register”buttontomakethenewaccounteffective.
Audio
Allsettingsrelatedtoaudio/soundscanbefoundonthe“More”->“Audio”screen,youmayturn
onoroffdialpadsounds,changeringtone,andaudiocodecshere.
Thereare15built-in ringtones foryou tochooseadesiredoneasyour incomingcall ringtone.
Pleasejusttaponthe“Ringtone”menuandthenyou’llbeabletochangetheringtone.
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Taponanyoftheringtonesyoumaylistentoitfirst,ifthechosenoneiswhatyouwantthenjust
returntothepreviousmenuandthenewringtonewilltakeeffect.
Abouttheaudiocodecs,normallyyoudon’thavetochangethesettings.Onlychangeitaccording
tothesystemadministrator’sguidance.
CooCallsupportsupto7differentaudiocodecs,bydefaultG.711(ulawandalaw)hasbeenused.
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Pleasedonotturnon/offthecodecswithouttheguidanceofthesystemadministratorotherwise
yourphonecallsmayhaveaudioproblems.
PushNotification
WithPushNotification feature yourCooCallwill be able to receive inbound calls even if it’s in
backgroundofyouriPhonewithphonescreenlocked.Bydefault,anewlyregisteredextensionon
CooCall doesn’t have push notification enabled, you’ll have to do it on the “More”->”Push
Notification”screen.
While entering the push notification settings screen, CooCall will try to load current status of
pushnotification (either it’senabledornot), to switchpushnotificationonoroff,CooCallalso
needs to communicatewith the CooVox IPPBX, it will take a few seconds, pleasewait till the
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processdone.
The following screen indicates push notification feature is switchedon,whichmeans you’ll be
abletoreceiveinboundcallsbypush.OtherwisewhenyouputCooCalltobackground,itwillnot
beabletoreceiveanyincomingcall.
Except by using the CooCall UI to switch push notification on or off, you can also use feature
codes to turn this feature on or off. Use CooCall or any other phone registered the same
extensionasCooCalltodial*19toenablepush,ordial*019todisableit.Thestatuschangingby
featurecodesalsocanbecheckedfromCooCallUI.
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About
MoreinfoofCooCallcouldbefoundon“More”->“About”screenasshownbelow.