Conversations at Work
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Conversations at Work Promoting a Culture of Conversations in the Changing Workplace Tim Baker Aubrey Warren
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Transcript of Conversations at Work
Conversations at WorkPromoting a Culture of Conversations in the Changing Workplace
Tim Baker Aubrey Warren
What we are
covering
The Right Culture
Everyday Conversa
tions
Five Conversations Framework
The 9 Common
Barriers to Communicati
on
The “face” of good
communication
Keeping conversations on
the up …
Conversations At Work Workshop
…
Psychological ContractIndividual Organisation
I offer
I expect
The organisation
expects
Theorganisation
offers
The Changing Employment Relationship Values
Old Values New Values Specialised Employment Flexible Deployment
Internal Focus Customer-focus
Focus on Job Performance-focus
Functional-based Work Project-based Work
Human Dispirit & Work Human Spirit & Work
Loyalty Commitment
Training Learning & Development
Closed Information Open Information
The 9 Common Barriers to Communication ∎inattention during
conversations ∎restricted information channels
∎lack of feedback∎a culture of not asking questions
∎too much formality ∎overreliance on email ∎lack of role models ∎a fear of emotion∎physical office lay-out
Baker, T. (2013). The End of the Performance Review: A New Approach to Appraising Employee Performance
It’s all about the conversation ...
The “face” of good communication
?
Keeping conversations on the up …• Show up• Listen up• Speak up• Lift up
5 more everyday conversations at work …• Coaching – intentional ongoing development• Mentoring – informal day to day sharing (and example)• Delegating – it’s about your development too …• Visioning – sharing and sustaining the “why”• Encouraging – ensuring people feel significant
Conversations At Work Workshop …• One-day facilitated, interactive workshop incorporating:
• Communication culture and behaviour• The 9 barriers to conversations• Communication as a shared, meaning making process• Appreciating communication styles• The 5 Conversations Framework• Introduction to coaching conversations• Showing up, Listening up, Speaking up, Lifting up• Personal application and follow through …
• Individual copies of Conversations At Work• Participant workbook
Tim [email protected] 636 832www.winnersatwork.com.au
Aubrey [email protected] 756 435www.pacific.qld.edu.au
RRP $39.95 inc gst
20% discount for AHRI webinar participants … limited time only
20% AHRI webinar discount
